Bharat Petroleum [BPCL] Complaints & Reviews

Dated : 05/05/2015 To, LPG Business, Bharat Petroleum Corporation Ltd., Bharat Bhavan II 5th floor, Currimbhoy Road, Mumbai-400001. Sir, I am a consumer of Bharat Gas (M/S KALAPANA GAS AGENCY, PC MITTAL BUS STAND, SEVOKE ROAD, SILIGURI). My consumer number is 6170. I have booked for a gas refilling on 01ST of April 2015 (Booking no. 501). The gas agency promised to deliver the cylinder within 10 days of booking date. Till date i.e. 5th May 2015, they have failed to deliver the same inspite of regular reminder personally at the office and on phone. This has been a regular thing for the past few years. I am a service holder and it is not possible for me to take leave and visit the gas agency to remind them. The agency proprietor puts forward silly excuses every time I approached the office. This is causing a lots of inconvenience at home at my kitchen. Please do the needful so that such problem does not rise in future. Thanking you in anticipation. Yours truly, (Mina Devi Singh) Siliguri West Bengal Cc to : Bharat Petroleum Corporation Ltd.Bharat Plot 31, Prince Ghulam Md. Shah Road Golf Green, Kolkata.

My Consumer no is 14839. Given all documents in Mahavir Gas Agency on 26th Feb 2015. Received Cylinder on 3rd March 2015. But still my extra money has not been credited in my bank. I called in mahavir gas agency but that girl who received call refusedto give her name & even no proper response, kindly let me know when my money will be credited,

Thulasi.M kottakkalam(house) vallikunnu(po) 673314 kerala. Mob:[protected] Emailid:[protected]@gmail.com consumer No:002849(Ayodhya gas agency, Kozhikode, Kerala, India) I have booked for a new refill cylinder on17.3.2015.by online.I have not get new refill cylinder even now.I humbly request you to that to solve this problem. Thulasi.M

Respected Sir, I have got booked for Home Gas Cylinder Delivery under reference No.[protected] at Raj Gas Service Civil Lines Jhansi. My Consumer No. 19272 & PGID[protected] and DGCC No. 1801661. Kindly issue instruction to the Distributor for delivery of Gas Cylinder immediately and oblige me please.

Hi, My name is P.V. RAMAIAH with consumer number 33386, Gas delivered from SAMPALLY GAS Erragadda on 10days back. he opened the cylinder cap and delivered to watchmen, Even gas weight also seems reduced. Watchman and Security rejected to take, but he forced and put the gas cylinder in my home. At that time i am in office. I have called so many times to SAMPALLY Gas office, but they didn't take any proper action. Please take proper action and deliver new cylinder. Thanks and regards, Ramaiah, [protected].

Dear Sir, This is to your kind notice, that one petrol pump named M/s kapoor Motors company at kapoor company Moradabad Distt Moradabad operated unethically without security policies . These petrol pump fuel tank established on the main Road without policy and procedure. A Lot of daily passenger passage on the road near by petrol pump and established machine 1 meter distance of Road . Moradabad administration already closed and cancelled NOC s similar pumps but one above named pump why operating on the way . In favour of Public and save of life of please dismissing NOCs letter to the pump and take necessary action regarding shift pump another location. Following work is highly favourable in Moradabad publics. Being a social worker same matter bring to your kind notice is my moral responsibilities .So you are requested please take matter on priority basis . Some of the following point are summarise for checking - 1. Its fuel Tank on the highway and main market busy area so please check PWD NOC as per present situation. 2. It daily created traffic jam problem and a high label problem of Air & Noise pollution. 3. Pump vehicles unload on the way and created problem Possibility of explosion so please check Fire NOC as per obtaining NOC Rule of Fire Department. 4. Pump display shows wrong density of fuel. 5. During Oil filling Possibility of explosion. 6. Operator at filling station are very unprofessional and Possibility Loss of life and property. 7. Sell petrol and diesel adulteration. 8. Filling pumps are un-calibrated. Kindly take necessary action against the petrol pump and make a vigilance search against it. Kindly acknowledge my letter and oblige. Please let me inform about the actions taken against him by you. Thanking you Regards Pawan Gofe Moh A 54 Asiyana first Mordabad-244001 MPANG/E/2015/03061 MPANG/E/2015/03090

Respected Sir, This is to inform you that I am Dhiraj Kumar and my consumer number is 710. I am a regular customer of Bharat gas. My complaint is against “No home delivery service of LPG Cylinder”. I am already submitted my application form for home refill delivered before 3 years but there is no response for the agency till now. I have booked my cylinder 18/03/2015 (44 days before) booking number 65556 still i didn’t get the cylinder. I went and asked the agency, they react rudely and said that no cylinders are available at this time. They harshly spoke still now they did not send the cylinder. Please take my complaint agencies Bharat Gas agencies. We are using only 1 cylinder and we are belongs to middle class family without cylinder we could not doing anything. Agencies are delivered very late for every month and my gas agencies are delivered shops of market area (Simribakhtiyarpur). Last Year they were issued only 7 cylinders, Sir I think they were resale the Gas for market for huge amount. So please resolve my problem as soon as possible.Plese query the old complain number of bhart petrolium -649322, 644407, 641415, 638780, 638018, 153839, 153669, 149669, 92838, 38527, 35911, 22927, 23176, 22927 MY Consumer number is 710. My gas agency Address is given below:- SAHEED RAJNANDAN BHARATGAS AGENCY (174232) Simribakhtiyarpur, sahrsa

We are having Bharat Gas connection vide consumer no.30188897 fvg Shankar Saw through your auth dealer Thirupati Bharat Gas Grameen Vitrak Barhi Dist. Hazaribag Jharkhand. We have booked for refill through online on 09.04.2015 booking no. 1467. But till date i.e. by 02.05.2015, we have not received refill gas cylinders. It is more than 23 days over since our refill booking. Your captioned dealer has not been responding properly and not supplying refill gas cylinders after visiting the dealer office for more than 10 times. We observed that your captioned dealer has been intentionally creating artificial shortage of supply and supply cylinders with collection of extra illegal commission. Some of consumers are requesting for transfer of their connection to other dealers in near by areas due to worst service of captioned dealer. but the dealer has not been transferring the connection to overcome extra rush of consumers.kindly ensure delivery of refill cylinders in time. Kindly arrange delivery of Gas Refill cylinders in time fromcaptioned Dealer as per company/Bharat Gas rules Regards Shankar Saw Bharat Gas Consumer Consumer No.30188897 Mob.no.[protected]

Ref: Gas Connection No. 11888 A/c Mrs. Sarita Maurya Gas Agency: Victory Enterprises Agency Code -113596 Sub: Subsidy discontinued – reg. Request to revive the subsidy. Dear Sir, It is learnt that the subsidy towards Gas has been discontinued stating therein that request has been received for its disconnection; whereas no such request has ever been made. Earlier I was getting subsidy and the last subsidy received in the month of January 2015 but thereafter no subsidy has been credited in my account; it came when I got the bank statement . Please look into it and revive the subsidy, I shall be grateful. Thanking you, Sarita Maurya Mob. [protected]

Dear Sir/Ma'am, I have a similar complain No. 636032 dt. 21.04.15 & 621979 dt. 15.04.15 that the Bharat gas for open my LPG connection which has been locked because my mobile number was earlier put in the papers of my earlier employer. I declare that I don't have any other gas connection. Please open this connection. I am facing genuine problems. Request you to take necessary action as soon as possible With Best regards, Deepak Maheshwari MOBILE NO [protected] CONSUMER NO[protected] LPG ID - 1 [protected]

Dear sir/Madam I am sending my detail. S.No Particulars Details 1 Aadhaar Number *[protected] 2 Bank to which your Aadhaar number is mapped --HDFC BANK LTD. 3 LPG Customer Id[protected] 4 Date on which the Aadhaar submitted with bank for mapping[protected] 5 Mobile number (for any communication) - [protected] kindly request you please solve this problem.

my gas connection in sahjanand gas agency kodinar(Bharat Gas). I submited to all ducments in our Gas Agency and Our Bank but subsidy not received in my account. I meet to my gas agency but not to solution give from gas agencies this problems Pleas help me. [protected] Kodinar

Dear Sir/ Madam, I had booked LPG Filling Cylinder in dt-28.04.2015 as per my Booking No[protected], But Still not Recd Cylinder & Today I had also discussed with distributor, He said that you will get after 2/3 days, pls Confirm me when i will Recd It. Pls Confirm me mob no-[protected]

Respect sir/madam, My name is Saroj and having customer ID is 67401858 with Bharat Gas under Ashwani Enterprises, Ashok Nagar, Delhi-110093 (Area Code-143374). I have booked my gas cylinder on 12.04.2015 and my booking no.[protected] but I have not received gas cylinder yet. And because of this delay I am facing a lots of trouble. I am requesting you to please check and do the needful to supply the gas cylinder as early as possible. Regards, Saroj

am booked cylinder[protected] but till date am not receive . many times called Trupti dist Diva office, but they said non subsidy customer stock not available and they priority only subsidy customer first. Our PM Mr, Modi ji said if forget the subsidy help our nation thats why we not attached subsudy but from Bharat Gas trit that customer foot lavel . will log the complaint agains this issue on consumer court if this is happen again and again. Take Against action for same from trupti gas Diva and get solution for same Consumer No: 18427 LPG Id: 1 [protected] Distributor Name: TRUPTI GAS

Consumer ID: 53527368 Booking Confirmation ID:[protected] Phone: [protected] Booking was made on 08/Apr/2015 and not delivered till today (28/Apr/2015). We have been following up at least from past 15 days and everyday they are telling, it will come today. Friday (24/Apr/2015), we went to the agency to ask the status. The lady sitting there was not answering properly, in the end she said it was out for delivery. They gave the mobile number of delivery person, which is switched off when called. He never came, refill not delivered. Next day (25/Apr/2015), again my cousin went to see them. There were plenty of consumers visiting the agency with complaints. The agency office size is very small and the people sitting there look like college drop-outs. My cousin checked if he can get the empty cylinder and take the filled one, they said that wouldn't be possible. They said it would definitely get delivered that day. Didn't get the cylinder that day. When called them in the evening they said they will working on Sunday since there are many pending deliveries which was false information. Sunday they were closed. Monday (27/Apr/2015), they kept the phone aside and no possibility to talk them only. Tuesday (28/Apr/2015), we called them again, a lame/lazy fellow was talking. Asked some questions, which area, what is the name, when did you book, when I told him it is Bellandur, he said it will come tomorrow. I doubt if it will get delivered tomorrow also. There is a Customer Care number mentioned in Bharat Gas website, which is[protected], which is never connected. Is there someone or some authority to monitor these things, take some action? Why is taking months to deliver the cylinders only for this agency? Who gave these people distribution/agency permission, when they are not able to deliver cylinders in months?

Dear Sir I would like to inform you that I had booked cylinder through net for refill on 18.04.2015 vide booking reference No.[protected], order No. 19107. Ten days has passed but the refilled cylinder yet not supplied. My cylinder is over & there is no means of cooking food at my home. I am trying to contact customer care number of Bharat Gas But I am not getting any response. Kindly arrange to delivery my cylinder at an earliest, Pramod Kumar Mob. [protected] Distributor Name - Aligarh Gas Service Louisa School Market, Aligarh

तक्रार करण्याचे कारण कि माजिवडा नाका, ठाणे (वे.) येथे असलेला आपला भारत पेट्रोलियम पंप, येथे भरपूर प्रमाणात ग्राहकांची फसवणूक पेट्रोल पंपवरील काम करणारे कर्मचारी करत आहेत. ग्राहकांना पेट्रोल भरतेवेळी शुन्य रीडिंग केव्हाच दाखवली जात नहि. ज्यावेली कोणताही ग्राहक पेट्रोल पंपवर पेट्रोल भरीला गेला असता आपल्या पुढच्याने पेट्रोल भरले असते त्याच्या पुढेच रीडिंग शुन्य न करता चालू करतात. त्यामुळे ग्रःकाचे लक्ष नसल्याने त्यांची फसवूनक होते. अश्या प्रकअर्ची फसवणूक माझ्या व इतर ग्र्हकांची भरपूर वेळा करण्यात आलेली आहे . मी तेथील पेट्रोलियम पंपक्फ्या मालकाच्या हे निदर्शनास आअनुन दिले असता त्याने उडउडवीचे उत्तर दिले. पण या वर काही तेथील कर्मचारी वर करवाई करण्यात आलेली नही. त्यामुळे मी निराश होऊन आता तुम्हाला हि तक्रार नोंदवत आहे. हे कर्मचारी प्रत्येक दिवसाला ग्राकांची फसवणूक करून २ - ३ हजार रुपयांची फसवणूक करतात. म्हणजे महिना ८० ते ९० हजारांची फसवणूक करतत. आमच्या सारखे मध्यम वर्गीय माणसे महागाईच्या जीवनात काटकसर करून आपल्या गाड्यांमध्ये पेट्रोल भरतो आनी पेट्रोलियम पंप वरील कर्मचारी अशी फसवणूक कर्तत. त्यामुळे ग्राहकांना अडचणींना सअमोरे जावे जात आहे. कारण हे पेट्रोल कमी भरतात त्यामुळे मधेच ग्रःकाच्न्या गाड्या बंद पडतात . मी आशा बाळगतो कि आपण माझ्या तक्रारीवर लवकरात लवकर पेट्रोलियम पंपक्फ्या मालकाच्या व पेट्रोल पंपवरील काम करणारे कर्मचारी विरोध योग्फ्य ती कारवाई करून मला इतर ग्राहकांना न्याय मिळून द्यल. धन्यवाद आपला मनोज फाटक जय म्हाराष्ट्र!

Dear Sir / Madam, I’ve my Fleet Card which has given by our organization name M/s-Otis Elevator Company (India) Limited. Today just 1.5hr. before, I’ve visited your above said petrol pump to fill petrol. I normally take out petrol slip from CMS machine then fill petrol, because some times CMS machine don’t work. As usual I’ve requested Mr. Bishan Singh Rathore to take out petrol slip. But fist time m/c shown monthly limit exceed. 2nd time same has repeated. 3rd time Rs.500/- petrol slip came out from m/c. When I requested to check again for another transaction, he started shouting on me saying “ I’m not your servant & I’ve no time……. He went out from room. When asked his name, he also shouted on me and started rough language and said go and do complain…………… This is the fact that we have corporate Fleet Card and no option to go other petrol pump except Bharat. Please tell me, should we tolerate this type of misbehave because we have no option? Regards, Mukul [protected] mukul.[protected]@otis.com

I am having a domestic LPG connection of Bharat Gas with service provider ‘Akshay Gas Agency Sita Sadan, Chatrapati Shivaji Marg.Near police Station Bhayandar(West) Dist-Thane-401101.Consumer No.51100347. I booked my LPG cylinder on 9th April 2015 and we also got message that LPG cylinder was delivered on . But despite of repetative reminder it is not being delivered till now. Bharat Gas claims to deliver the gas-cylinder to its consumer within 24 -48 hours of booking and the staff is making daily commitment for providing LPG cylinder. I am daily calling gas Agency.but Agency staff not pick the Call. I am working persons and have not much time to call them.. earliest send LPG Cylinder. Thanking you, yours Faithfully, Mrs Chandrawati S.Salian.