Bharat Petroleum [BPCL] Complaints & Reviews

I am a regular consumer of bharat gas.my consumer no. 62081187, my distributor name is Ramesh bharat gas(salempur chouraha bhatpar rani, deoria).due to distributor's irregularity i am unable to get LPG. For last two months i am unable to get LPG cyllinder. So, i request you to kindly take action against.

Subject: To join DBTL scheme-reg. Reference:Consumer number-13499-K.JAYASHREE-LPG ID[protected]. Respected Sir/Madam, With reference to the above, we are using BHARAT gas LPG refill for the past 15 years, through dealer of M/s.N.K ENTERPRISES, kolathur. The subsidy that was announced by the consumers when we book the gas refill, was not delivered to me, because, I unknowingly selected the ‘OPT OUT OF SUBSIDY’ scheme while registering the application through mobile phones, for ‘DBTL SCHEME’. Since then I am not receiving my subsidy. In connection with this DBTL SCHEME, I have submitted all relevant documents of Bank and Aadhar details to our bankers and distributers. So I request you to take necessary actions and change our old records, to receive subsidy in the future bookings.

Dear sir/ Madammy consumer no.55112965 . i give application for mobile number registration 27/02/2014 no.[protected] they registered my no. next day . but after some day . they registered my previous mobile no.[protected] . second time mobile registration form submit in date 17/03/2015 but my distributor not register my mobile no. [protected] not register yet to date and not pick up phone, my distributor cod no.149559 radha gas services.please help us, i am in big problem, please give response on my e- mail id [protected]@ymail.com thank y

Since December 2014 my subsidy is pending to be credited to my S.B a/c even though I already linked my Aadhar no.[protected] with above referred S.B a/c. My Consumer no. is SA4690 with M/s. Surya Gas Agency, Perumpilly Their Ist bill no. 348251 dt. 9.12.2014 and second cylinder was delivered to me during the second week of Febr. 2015. But till date my subsidy amount is pending to be credted. Inspite of my vigorous follow-up with the gas agency, federal bank no action from anywhere is initiated and saying that they are helpless and insisted me to contact M/s, BPCL directly for solving this issue. Therefore, I request your personaly intervention into the matter and clear my problem as early as possible. Thanks, Yours fiathfully, Mohandas KK Mobile No. [protected]/[protected]

Dear Sir/Madam my consumer no is 759, I booked my gas cylinder on date 04.03.2015 & my waiting no is[protected] but up till my my cylinder is no delivered in living home. I try to my gas agency often they are not giving response & always their phone is busy. Some time I call him, they caught my call & every time lies, today you will be gas cylinder definetly delivered at your home but up till not delivered.

Dear Sir, I am a consumer of Bharat GAS AGENCY HOWLY and my Consumer No. is 57070221. I had booked for Home Delivery of cylinder online on[protected] & the order no is[protected]. But till date, I have not received my refilled cylinder from the distributor. I have contacted the distributor several times but not getting any positive response. Some time they answer that they will not give the home delivery service. It is to be noted that this is not the first time I am facing such type of problem from the distributor. Hope I get solution to my problem from your end. Thanks...YOURS SURESH SOLANKI BETUL

My Bharat Gas new connection application was submitted with Sree Balaji Gas Agencies, Bangalore.I got allotment of request id 15322197 on[protected]. On March 3, 2015, I went to submit all the documents. The lady over there asked me to pay Rs. 8, 000 consisting of Deposit amount, Gas stove, lighter, gas tube etc. I was hesitant to pay so much as i had planned to buy myself new gas stove, lighter etc. So i informed that i will revert to her later. On 9th March, i again approached the dealer and said i am ready to pay the deposit amount only and asked them to give me a connection. They immediately replied saying it will take minimum 15 to 20 days to get gas connection and they have to do inspection. I agreed and asked for acknowledgement after i submitted the documents. They refused to give acknoledgement and said i will get a call in my mobile for inspection. Today morning i got a sms saying that since i had not availed the bharat gas connection after intimation, my request is cancelled. This is not true. I have availed the connection. May be the distributor had not submitted it to the company. This is unfair to the customer like me. Distributors must be made serious about their job. There are so many people who will suffer like me due to the negligence of the distributor. Hence, requesting you humbly to grant me the bharat gas connection and ensuring such distributors are taught a good lesson to learn good governance.

Sir I request you please meri duplicate consumer book issue karne main help kare. Sir Maine kai baar dealer se baat but that dupliate book issue nahi karta hai .actually my old book completely full. I request you please meri duplicate book issue karane main help karkare. My consumer related detail below given . conumer name - shikhar chandra vaidh, conumer no. 112, dealer ' name - aman gas service, C.C. no . 120125, dealer address - near idgah, civil line road, tikamgarh. (M.P)

Dear Sir/Madam, Today I have visited the Gas agency along with the required details to get one cylinder connection, But the people are in the Agency is not willing to give me the connection alone. They are insisting me to purchase the stove and other stuffs, the total cost for 1 cylinder connection is 6, 500/- and they said they will not give bill for the entire amount, they will give bill for part amount only. I already have gas stove (ISI approved) with me, so i don't require any vessels from them. As per the mail from the Bharat gas also said I don't need to purchase any the vessels from them. I told them that if they are not giving me the connection alone, then i will complain to concern person, but they said I can give complaint to anyone, they will not bother about anything. In HP and Indance agencies this procedure is not like that, if I require then they will give vessels, other wise only connection can be get it from them, Then why Bharat gas is like this. Pl suggest a way to proceed further, this will be helpful for me and any new customer of Bharat gas

We booked our replacement cylinder on 10/03/2015. Till 19/03/2015, we did not receive cylinder . Twice We got answer from Bharat gas on calling them for status, "today you will get it". On 21/03/2015, we personally went to outlet with empty cylinder but outlet authority asked us to collect new cylinder from delivery person who was somewhere in the area for other delivery. Very pathetic se service and level of response. Never expected such things from Bharat Gas

Dear Sir/ Madam, The request number:15314174 cleared on 27/2/2015 has been cancelled as the connection was not availed. Please contact distributor for details.*******************************************Disclaimer*******************...⇄ Information contained in this message is BPCL's Confidential, Proprietary information, and may also be legally privileged. It is intended only for the use of the recipient(s) named above. If the reader of this message is not the intended recipient, do not read, print, re-transmit, store or act in reliance on it or any attachments, he/she is hereby notified that any use, dissemination, distribution, or copying of this communication or any of its content or other action taken or omitted to be taken in reliance upon it is strictly prohibited and may be unlawful. In such case, please advise the sender immediately (if non-system generated mail) and permanently delete it from your system. Further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BPCL. BPCL may monitor email traffic data and also the content of emails, where permitted by law, for the purposes of security and staff training and in order to prevent or detect unauthorised use of the BPCL email system. Virus checking of emails (including attachments) is the responsibility of the recipient. Dear Sir, Following the submitted online request I have submitted all the relevant documents and the retail invoice of LPG stove purchased newly to the distributor on 16/03/2015 I was however not given any acknowledgement for the same by the distributor even after requesting the same. The distributor told me that there will be an inspection of the LPG stove that may take upto six months. I was left wondering why so long when the status on your website shows that the new connection request has been cleared. Copied below is the information taken from your company website- Reference your request id 15314174 We are pleased to inform that the LPG connection has been cleared after de-duplication. Kindly contact AMAR SHAHEED VIVEK SAXENA BHARATGAS, FIRST FLOOR, NEW MARKET, NEAR MUKESH TRADERS, TELIBAGH with following 1. Copy of the request form 2. Proof of ID and proof of address as updated in your connection request At a later date, if found that you are holding another LPG connection at the same address, the new connection issued will be terminated. Request you to kindly look into the matter and do the needful to provide me the gas connection at the earliest. Thanks and regards, Sushovan Samadder From: [protected]@mail.hotmail.com To: [protected]@hotmail.com Date: Wed, 18 Mar 2015 23:06:15 -0700 Subject: Delivery Status Notification (Failure) This is an automatically generated Delivery Status Notification. Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server. [protected]@bharatpetroleum.co.in --Forwarded Message Attachment-- From: [protected]@hotmail.com To: [protected]@bharatpetroleum.co.in CC: [protected]@bharatgas.in Subject: RE: New LPG Connection Date: Tue, 17 Mar 2015 06:02:38 +0000 Dear Sir, Following the submitted online request I have submitted all the relevant documents and the retail invoice of LPG stove purchased newly to the distributor on 16/03/2015 I was however not given any acknowledgement for the same by the distributor even after requesting the same. The distributor told me that there will be an inspection of the LPG stove that may take upto six months. I was left wondering why so long when the status on your website shows that the new connection request has been cleared. Copied below is the information taken from your company website- Reference your request id 15314174 We are pleased to inform that the LPG connection has been cleared after de-duplication. Kindly contact AMAR SHAHEED VIVEK SAXENA BHARATGAS, FIRST FLOOR, NEW MARKET, NEAR MUKESH TRADERS, TELIBAGH with following 1. Copy of the request form 2. Proof of ID and proof of address as updated in your connection request At a later date, if found that you are holding another LPG connection at the same address, the new connection issued will be terminated. Request you to kindly look into the matter and do the needful to provide me the gas connection at the earliest. Thanks and regards, Sushovan Samadder ________________________________________ From: [protected]@bharatpetroleum.co.in To: [protected]@hotmail.com CC: [protected]@bharatgas.in Date: Fri, 27 Feb 2015 06:21:44 +0530 Subject: New LPG Connection Date : 27/02/2015 Shri/Smt/Kum SUSHOVAN SAMADDER, 1648 GROUND FLOOR ELDECO UDAYAN 2 SAUBHAGYA DPS SCHOOL LUCKNOW LUCKNOW UTTAR PRADES Uttar Pradesh PIN 226025 Dear Sir/ Madam, Please refer to your booking No. 15314174 dated 26/2/2015 Based on your request, we pleased to offer you a new Bharatgas Connection. To avail your “Bharatgas” connection, please call on us within 15 days from the date of this letter along with this letter in original and the KYC form and documents mentioned as proof of identity and proof of address by you in the same. In case you fail to respond to this intimation letter within the specified period of 15 days, your registration will be treated as cancelled. While you are welcome to purchase a LPG Stove/Cooking range and other products from the range available with us, we would like to make it clear that it is not obligatory for you to purchase the same from us. You are at liberty to buy the LPG Stove /Cooking range from any source so long as it bears ISI mark or is of an approved quality/ make. If you are already in possession of a Hot-Plate/Cooking Range, the same should be inspected by us within 7 days latest, from the date of payment of the inspection charges. Subject to the Hot-Plate/Cooking Range meeting the specifications, the ‘Bharatgas” connection will be installed immediately on payment of applicable charges If you face any difficulty in availing of this connection, or subsequently for supply of refills or any other services, you may kindly contact the toll free no 155233. With Best Wishes Yours faithfully, For AMAR SHAHEED VIVEK SAXENA BHARATGAS *******************************************Disclaimer***************************...⇄ Information contained in this message is BPCL's Confidential, Proprietary information, and may also be legally privileged. It is intended only for the use of the recipient(s) named above. If the reader of this message is not the intended recipient, do not read, print, re-transmit, store or act in reliance on it or any attachments, he/she is hereby notified that any use, dissemination, distribution, or copying of this communication or any of its content or other action taken or omitted to be taken in reliance upon it is strictly prohibited and may be unlawful. In such case, please advise the sender immediately (if non-system generated mail) and permanently delete it from your system. Further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BPCL. BPCL may monitor email traffic data and also the content of emails, where permitted by law, for the purposes of security and staff training and in order to prevent or detect unauthorised use of the BPCL email system. Virus checking of emails (including attachments) is the responsibility of the recipient. • © 2015 Microsoft • Terms • Privacy & cookies • Developers • English (United States)

Sir My gas delevari to 25 feb 2015 but 21 march 2015 to not send my bank account subsidy 29 nov 2014 sumit to gas aganci in aadhar no with receving 02 dec 2014 bank aadhar no link to reeceving with mobile sms send to aadhar link to bank sms Aganci not working Customer care not supoted Amitbharatgasaganci barabanki cust- id 4963 Sir action this gas aganci . bharat gas customer care. bharat gas Thank you Gita mishra [protected]

Dear Sir, I am the owner of LPG vide consumer No. 53883544, distributor name is Vishal Bharat, My husband is expire on dt. 10/04/2014., and i have apply for change of name from my husband to my name on month of february 2015., but till date is no reply from the distributor side., i have contact to distributor for my application he demand charges of Rs. 575/- but at the time of submission of form he asking no any charge for change of name., dear sir i am a poor widow please help me...

Hi I have submitted all relevant document to my distributor KAMLA GAS SERVICE (113494) NEHRU NAGAR, GHAZIABAD and also Yes bank. Both are saying they have done from there side. From last 15-20 days i am just waiting for account linkeg. Please let me know upto when it will be updated? i have run out of gas and facing big problem Consumer ID: 37543 Nitin Singh Thanks, Nitin

Bharat Gas had delivered expired cyclinder at my home. The date on the cylinder is D-14 which means that the cyclinder should not be used after that day, but without checking the expiry date the cylinder was delivered, the delivery was received by my wifer who is unaware of how to check the expiry date so was not in a position to return it on delivery. When I checked to I came to know about this faulty cylinder. Could you please help in resolving this issue.

Hi, Greetings. Please register complain against Nizamuddin (Nizam) of Distributor Neeljyoti, Distributor Code 131346. The delivery man Nizam everytime asks for bribe or extra money when he comes to deliver aLPG gas. Prize of a 14.2kg LPG is Rs. 646/-, including subsidiary amount of Rs. 226, which is fixed by Indian Government. But everytime the delivery man Nizam asks for minimum Rs. 20/- extra. This time when we have protested strongly against this he denied to deliver LPG cylinder and finally he said from next time he won't deliver LPG cylinder and insultaed us with threat that next time we must go and collect cylinder from delivery center. Please take necessary action. Regards, Kripasindhu Das +91 [protected]

Dear Sir, I own a Chevrolet SAIL, capacity 42 Lts. On 23rd Feb 2015 I refilled the same by 10 Lts, from your Kadru Outlet (Ranchi, Jharkhand) which is barely 2 KMs far from my residence on 24th my parents had to go to out of station so we went for full tank at same outlet I was a shock for me that despite having 10 lts of petrol my car was refilled with 43 lts. I lodged a complaint, and the manager on duty assured me that I will get the status within 24 hours. It is evident that I have lodged complaint about the same outlet in past also, which never get ressolved. On 17th March 2015, I once again visited your outlet for refilling as well as enquiring about the complaint. The manager on duty asked me sarcastecally - Sir, why do you get your refill here, as we are chor...Please stay away. The entire story I narrated to your Area Sales Manager Mr Ravi Kiran (Cell No. [protected]) within half an hour. He told me that since he is out of station, he will come to Ranchi on 18th and ressolve my issues. And as expected Mr Ravi Kiran never contacted me back. Tonight I gave him a Text Message but I am not very optimistic about any outcome. May I expect a justice from your good office. It is also requested to gather the credibility of your this outlet. There are so many complaints about measurement as well as behaviour. An early reply will be highly appreciated.

Please do not come in my account Subsid early Subsid deposit in my account to my bank account number to the bank to deposit & Urgent Sbbj bank account number is [protected] & my consumer no .62084016 is my mobile no [protected].From Rajkumar Sharma jaipur

sir, I have wrongly given for opt for non subsidy cylinder and subsequently requested to cancel the above option in writing wide my letter dated 30-12-14 sent by speed post and also two more reminders sent, but till today no reply recd., for which I am sending this reminder and request to pl, do needful to cancel the option and issue necessary order to the distributor to supply gas at subsidiary rate. My details given below: name : Bhanu R ( mob No. [protected]) cons.no. : 45246 distributor : Kennady gas agency, Vadamadurai request to pl.inform ur action taken in this regard. P S : I am supplied cylinder without subsidy for last two months

Hi, My Consumer Number: 50287188 Name: K. RAMANAIAH I've submitted my bank details to the Prateek Agency on 06-MAR-2014 Friday. The executive (I do not know his name) in your office told me that I can book the gas after 2 days as the bank details will be registered by that time. And accordingly, I booked the gas on 10-MAR-2015, but till now I did not get the gas. When I called today, one of your executives told me that my bank details got registered and I have to wait for another 2 days to book the gas. The previous booking will get cancelled due to unavailability of the bank details, he said. Not sure, Why this much late. We are in URGENCY of the gas and it is really a big problem waiting till this time. Kindly check this and deliver the gas ASAP else I will have to complain to the Consumer Forum against the Prateek. regards, Ramana [protected]