Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir/Madam My Consumer No- 25449 & LPG ID - 1 [protected] active OPT out of subsidy mode your website. Kindly delete OPT out of subsidy mode my consumer no - 25449 I need subsidy. Note - I am all ready inform your distributor but till date not delete OPT out of subsidy mode my consumer no - 25449 Regards Altaf Ali Mob No - [protected]

Dear Sir/Madam My Consumer No - 4136 & LPG ID[protected] active OPT out of subsidy mode your website. Kindly delete OPT out of subsidy mode my consumer no - 4136. I need subsidy. Note - I am all ready inform your distributor but till date not helping Regards Aneet Kumar Mishra Mob No - [protected]

Dear Sir / Madam, kindly peruse the trailing mail as it is self explanatory and till date have not received any reply or call from your customer care office till have not been informed with a valid and justified reason as to why the consumer no. has been blocked either by the Gas distributor or by the Bharat Gas. Thanks & regards, TARNIKANT GHAI Dear Sir, Please peruse the trailing mail till date no reply to the query raised has been received nor any acknowledgement so far. kindly reply to the trailing mail by 03.01.2015. So that further course of action may be initiated. Thanking You, Yours Truly, Tarni kant Ghai, Flat no.18, 5Th Floor, ASHA C.H.S. Ltd, Malvani, Mhada, Malad (West) - 400095 0-[protected]. E-mail: [protected]@live.com From: [protected]@live.com To: [protected]@mtnl.net.in Subject: Consumer no 65351175blocked Date: Sat, 27 Dec 2014 13:03:26 +0530 Date :- 27.12.2014 The Customer Care Officer, Bharat Petroleum Corporation Ltd. CUSTOMER RELATION CENTRE Near Radha Gas Service, Opp Bldg No. 521, Tagore Nagar, Vikhroli (East). Mumbai - 400 083. With regard to above this is to bring to your kind notice that I have been transferred from Dharamshala, Himachal Pradesh and was having HP Gas connection which has now been transferred to (Bharat Gas) Mukta Gas Service, Distributor code 110871 situated at highway view shop no 22, kurar village malad East, Near Kurar Police Station. The address which has been provide by me is Flat no.18, 5Th Floor, ASHA C.H.S. Ltd, Malvani, Mhada, Malad (West) - 400095 this flat is on bank lease and I have been allotted consumer no 65351175 on 26.09.2014 through Receipt no 302 / 5064064 and subscription voucher [protected] against HPC TV along with DBC cylinder and had submitted all the KYC documents for the needful to be done. The Gas cylinder was consumed on 23.12.2014 and called from my registered number [protected] for refilling the cylinder on [protected] (i.e., within the specified time period of 3 months, 26.09.2014 – 23.12.2014) and was informed that my consumer number has been blocked. I had inquired from the distributor and was told that the company has blocked the consumer number as they could not give any justified reasons / satisfactory reply since they did not have any information / intimation from the Company (Bharat gas). Further the company nor the Distributor have sent me any type of communication on my registered address or mobile number (i.e, SMS Alerts, E- mail, Telephone Calls or Registered / ordinary letter) regarding the blocking of my consumer number there by restricting me to book another refill cylinder causing unnecessary harassment. Kindly inform me the reason for blocking the consumer number 65351175. Awaiting for an early activation of my blocked consumer number. Thanking You, Yours Truly, Tarni kant Ghai, Flat no.18, 5Th Floor, ASHA C.H.S. Ltd, Malvani, Mhada, Malad (West) - 400095 0-[protected]. E-mail: [protected]@live.com

I was cheated today by bharat petroleum Dammaiguda Petrol Bunk I asked for a petrol worth 200. Previous customer took a petrol worth 71 rupees They started at 71 and ended at 200 When i asked that they did not show me zero, they said some stories that they gave me fuel worth 200 This is Cheating Please help on such incidents

Sir, Our consumer no. is[protected] of Bharat Gas i had booked our cylinder on dt. 07.01.2014 but till date 09.01.2014 we havn't recd the refill book cylinder, i am also add our aadhar and bank account also in our card. Please see the matter. Thanks & Regards Archana Pandey

Hi All, My name is Mohammed Khizar and I have a Bharatgas connection in My Dad's name C. Nawab. Consumer Number 17551. I am very disappointed with the Bharathgas service which we are getting in our locality. I have booked for the cylinder 10 days ago and till now I haven't received the delivery of the cylinder. It is such an appoling service which is providing by "Bharathgas - MANAV ENTERPRISES" in cox town, Bangalore. Since last 5 days I am contacting my gas agency "Manav Enterprises" but no one seems to answer our calls. I am a salaried person and I go to my office everyday and I get off only on Sunday. To visit Bharathgas office, I get the time only on Sunday but office will not be available. I have rang many numbers nearly 189 times but no one is answering the call. It is happening every month in our Locality and no one is dare to go and register a complaint because they are un-aware of the procedure Can anyone at least now take this as a major complaint and provide the good service in my locality or else I have to go into press next. My contact details:- Email ID :- [protected]@yahoo.com Mobile # :- [protected] / [protected]

SIR, HEMANTA BISWAS .FORM VILL BAIGACHI, DIST HOWRAH .CONSUMER NUMBER IS 9276 MY LPG DISTRIBUTOR NAME ALOLIKA, SAP CODE 461825 ADDRESS KONA, HOWRAH PIN 711114 .I INFORM THAT YOUR DISTRIBUTOR 'S REEFIL MAN EXTRA CHARGE DEMAND FORM FEW CUSTOMERS THIS AREA . DELEVARY BOY NAME IS GOUR . PLEASE ACTION TAKEN WITHIN 72 HOURS .OTHER WISE I COMPLAIN CONSUMER FORUM.WITH PROOF.CONTRACT NUMBER [protected] HEMANTH BISWAS

Hi Sir/Madam,

Your Hawkers are paid for their delivery charges from your side still they ask for extra charges for delivering the cylinder at our door step .

Last month's issue (December):
when your hawker asked for extra charges, my mom and brother refused to pay extra money and they said you are getting paid for your job then he said " if you are not paying me extra money then from next time onward you your self needs to go and collect the cylinder " is this a way of talking with the customers of your . And why should we pay more than our bill when your company is paying them for their job .
also he bang our Bharat Gas Card so badly .

This month :

My Mom booked gas on 5th Jan and got this delivery on 9th Jan after calling the Customer care center of Bharat Gas

This time we called the customer care of Bharat Gas and told them regarding the above issue . Every time we get the cylinder after two days but now at this time it is too late so we thought that the hawker is intentionally doing this with us .

We got the delivery from different hawker this time.
And when we asked him name of the last month's hawker he asked why you want his name ?
Me : I told him that I have to file an complaint against him.
Hawker : tell mi what happened
then I explained him each and everything .
After telling Him the story I was shocked with his answer
He said : " why you are creating a seen just for few money.
leave it"

Now please Tell me one thing we are also working to get money then why can't we fight for our money .

I don't like the way your hawkers are talking .
Please look into this matter seriously.


Thanks a lot for reading this complaint .

I really Hope you will do something regarding this.

Your Valuable Customer .

Dear Sir/Mam, I am facing problem of gas cylinder delivery since last six months. I have complaint many times but there is no result. There is no response after many of follow ups on daily basis. My current booking Date is 21.12.2014 & booking No. is[protected]. after 20 days there is no delivery of cylinder & no any response from Raghav Bharat Gas Agency Dadri. Kindly give us right suggestion & provide us solution. Regards Dhanajay Pandey Consumer No. 35011511 Mob. No. [protected]

Dear Sir/Madam
My Consumer No- 4136 & LPG ID[protected] active OPT out of subsidy mode your website.
Kindly delete OPT out of subsidy mode my consumer no - 4136.
I need subsidy.
Note - I am all ready inform your distributor but till date not helping
Regards
Aneet Kumar Mishra
Mob No - [protected]

महोदय, मैंने इन्‍दौर के श्री सांई गैस एजेंसी राजमोहल्‍ला में नाम ट्रांसफर हेतु उपयुक्‍त अनेक्‍जर के साथ आवश्‍यक दस्‍तावेज जमा किए थे क्‍योंकि जिसके नाम से दस्‍तावेज हैं उसका कहीं अता पता नहीं है । ये दस्‍तावेज 2 जुलाई 2013 को जमा किए थे इसके अनुसार एजेंसी के कर्मचारी द्वारा मेरे घर पर 8 जुलाई 2013 को विजिट की तथा उसकी रसीद भी दी गई । इसके पश्‍चातृ नाम ट्रांसफर के लिए कई बार एजेंसी के चक्‍कर लगाए । माह दिसम्‍बर 2013 में एजेंसी वालों ने बताया कि मेरे द्वारा जमा किए गए दस्‍तावेज गुम हो गए हैं आप फिर से दस्‍तावेज जमा करें । उसी दिन मैने फिर से दस्‍तावेज जमा किए । इसके पश्‍चात् पूरा एक वर्ष एजेंसी के चक्‍कर काटता रहा । इस बीच एजेंसी का कार्यालय राजमोहल्‍ला से बदल कर रणजीत हनुमान रोड़ पर कर दिया गया । इस बीच एजेंसी ने दिसम्‍बर 2014 को बताया कि कार्यालय के शिफ्ट होने से आपके दस्‍तावेज गुम हो गए हैं अत: आप फिर से दस्‍तावेज जमा करो । तद्नुसार दिनॉंक 08.12.2014 को पुन: दस्‍तावेज जमा कराए । इन 2 माह की अवधी में 4 बार एजेंसी पर संपर्क किया लेकिन कोई कार्यवाही नहीं हुई और यह कह कर टाल दिया कि नाम ट्रांसफर हेतु आपको फोन कर देंगे । परन्‍तु आज 2 माह बीत जाने के बावजूद भी कोई फोन नहीं आया और ना ही नाम ट्रांसफर किया गया है । जबकि सभी उपभेक्‍ताओं को अब उनके कनेक्‍शन आधार एवं बैंक खाते से जुड़वाना अनिवार्य होकर सब्सिडी बैंक खाते में जमा करना चालू हो गई है । अत: कृपया मुझे यह बताने का कष्‍ट करें कि मेरे द्वारा गैस एजेंसी के 2 साल चक्‍कर लगाने के बावजूद सिर्फ नाम ट्रांसफर की प्रकिया में कितना और वक्‍त लगेगा ।

Myself is Tapas Dey and my consumer number is 10392. My bharat gas agent is City Gas -CJ39, Salt lake, sector-ii, Kolkata-700091, cc no-4617020. My current received cylinder is leaking gas and i request you to change the gas cylinder on immediately basis. My address is AC-49, Arjunpur, Baguihati, Kolkata, Opposite of Apanjan Club. My phone number is [protected] and [protected]

Dear/Mam, my consumer id is 59357285. i booked gas cylinder for refill on dt, 02.01.2015 bharat gas agency m/s ratan near jagtap dairy pune which is near 1km from my house & told that u r aadhar card is to be submitt for clearance so i sumbitted aadhar card & bank documents on dt. 6.01.2015 as agency told me u r receipt is to handed over to delivery boy from 2 days but still today my cylinder is not received to me he is not responding at all & daily bhart gas ratan's vehicle is gone through my society but he is not giving to me cylinder & office is only tells me for wait some time i dont know how much time i am waiting for cylinder as i dont have only one cylinder plz help what can i do for this situations as have child & my elder patient parents at my home both requires urgent cylinder am a working women how many days a ate meat from hotels. plz reply...

Customers of Balaji gas Agencie, S.S.Colony, Madurai are compelled to purchase items ( minimum) for Rs.1000/- from their shown room, when they contact the agency for name transfer and other works to be done at their level.Is there any compulsion to purchase items from their shown room only?. The prices are also above the MRP rate. Poor and Middle class people could not ask the gas agencie because of cylinder supply will be getting late or connection will not be given?

It’s such a pathetic service at Prateek gas agency Banaswadi after receiving email confirmation and confirmation on mobile I approached Prateek gas agency twice all I hear from that arrogant lady sitting at the desk is come after 10 days it’s like she said the same for both the visits when I asked for the reason she say sir no cylinders, What the hell then why did send the confirmation to come with the documents?? Prateek Gas Agency I have already read so many reviews online where customers have literally trashed about the services but you still continue with the same staff?? Hopeless none picks up the call and when I go to the agency they treat customers like a as if like they are doing some charity. I am posting this feedback on all the internet sites let people know how bad the service is at Prateek Gas agency and I am also writing a complaint to the topmost management of Bharath Gas. With Best Regards Yogesh S -----eBharatgas <[protected]@bharatpetroleum.co.in> wrote: ----- To: <yogesh1.[protected]@tcs.com> From: eBharatgas <[protected]@bharatpetroleum.co.in> Date: 01/03/2015 03:14AM Cc: <[protected]@bharatgas.in> Subject: New LPG Connection Date : 03/01/2015 Shri/Smt/Kum YOGESH SHIVANNA, DOOR 1 1 FLOOR NANDHIVARDHANAH 3 CROSS, BANJARA LAYOUT SPOORTHI SAGARIKA SCHOOL, BANJARA LAYOUT, HORAMAVU BANGLAORE URB KARNAT Karnataka PIN 560034 Dear Sir/ Madam, Please refer to your booking No. 13440367 dated 2/1/2015 Based on your request, we pleased to offer you a new Bharatgas Connection. To avail your “Bharatgas” connection, please call on us within 15 days from the date of this letter along with this letter in original and the KYC form and documents mentioned as proof of identity and proof of address by you in the same. In case you fail to respond to this intimation letter within the specified period of 15 days, your registration will be treated as cancelled. While you are welcome to purchase a LPG Stove/Cooking range and other products from the range available with us, we would like to make it clear that it is not obligatory for you to purchase the same from us. You are at liberty to buy the LPG Stove /Cooking range from any source so long as it bears ISI mark or is of an approved quality/ make. If you are already in possession of a Hot-Plate/Cooking Range, the same should be inspected by us within 7 days latest, from the date of payment of the inspection charges. Subject to the Hot-Plate/Cooking Range meeting the specifications, the ‘Bharatgas” connection will be installed immediately on payment of applicable charges If you face any difficulty in availing of this connection, or subsequently for supply of refills or any other services, you may kindly contact the toll free no 155233. With Best Wishes Yours faithfully, For PRATEEK ENTERPRISES *******************************************Disclaimer***************************...⇄ Information contained in this message is BPCL's Confidential, Proprietary information, and may also be legally privileged. It is intended only for the use of the recipient(s) named above. If the reader of this message is not the intended recipient, do not read, print, re-transmit, store or act in reliance on it or any attachments, he/she is hereby notified that any use, dissemination, distribution, or copying of this communication or any of its content or other action taken or omitted to be taken in reliance upon it is strictly prohibited and may be unlawful. In such case, please advise the sender immediately (if non-system generated mail) and permanently delete it from your system. Further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BPCL. BPCL may monitor email traffic data and also the content of emails, where permitted by law, for the purposes of security and staff training and in order to prevent or detect unauthorised use of the BPCL email system. Virus checking of emails (including attachments) is the responsibility of the recipient.

Sir, This is to inform you that I have submitted my all documents to both Gas agency and Bank. I got message from both offices as aadhar card linked with consumer number and account number. After one week I checked in online. But it activated only to LPG but not in Bank. Immediately I went to the bank and asked authority to test whether activated by them or not. They showed on computer it self in which aadhar link is activated. My aadhar number which they entered is also correct. They said us to ask in Gas office only for further information. I would like to know from you that will you enter bank account number in LPG gas with aadhar number for link? If so have they entered correct account number of mine in the online? Please cross check and give us solution for getting subsidy from the government. I am giving document details to you. Please rectify it. Name of the consumer : B.Ramesh Bhat Aadhar Number :[protected] LPGID of 17 digits :[protected] Account number : [protected] Distributor Name : Sree SNR Gas agency Place : Chitradurga (Karnataka state )

sir, my name is manoj kumar meena .i am working in lic of india banswara branch in rajasthan.my residence is in staff querter of lic which is behind lic office banswara.your local gas delear office is near about only 500 meter from my residence.my consumer no is 38047854, .i have booked my refile cyclender from sms . my booking no is[protected] on 15.12.2014.as per your sms message distributor has to cleared this booking in three days .but i am very sorry to say that steal i have not received refil cyclender .i have contact many time to your local gas distributer but he is not responsing me .so i have to complaint you.pl.look in the matter and supply me cyclender .

Dear Sir/Madam, we are the user of Bharat Gas consumer number is 10238 we have a big issue in receiving the cylinder from the distributor every month. if we receive a message to mobile from bharat gas even they do not suppy us on time. this we are faceing a issue more than a year all the time we have to visit to the distributor location to infor them to request them to dispached our cylinder. when we call a local distributor they wont...

my self is raj rani and i book my cyclinder on 25/12/2014 in saluja gas agency but till today i have not received my cyclinder my conumer numbe is (20323) and i live in sector 13-17 housing board and my house numbe is 2014. and i also submit my addahr number and bank account to my lpg distributer and my saving bank account u may also check this online.so what is the problem with the distribuer why he is not giving our gas in time. thanx regadds raj rani conumer numbr: 20323 registered mobile number : [protected] other number : [protected]

मैंने अपनी गैस जिसका उपभोक्ता नंबर 12093 है जो की वैष्णो गैस एजेंसी गुन्नौर में है .मैंने तीन महीनो से कई बार सीलेंडर बुक कराया था लेकिन कई बार गैस एजेंसी पर जाने के बाबजूद भी मुझे सीलेंडर नहीं मिला और मुझे कई बार ये कहकर वापस भेज दिया गया की आपका सीलेंडर आपके घर पहुँच जायेगा पर तीन महीनो से न कोई सीलेंडर घर पर आया और न ही गैस एजेंसी पर जाके भी मुझे सीलेंडर दिया गया है प्रार्थी - विनोद कुमार उपभोक्ता नंबर - १२०९३ मोबाइल नंबर - [protected] गैस एजेंसी का नाम - वैष्णो गैस एजेंसी गुन्नौर ( संभल ) उत्तर प्रदेश