Bharat Petroleum [BPCL] Complaints & Reviews

Ref : Consumer Number 412765 Mahim Gas Service, Mahim - 400 016 I have been harassed and under tension / agony for not getting the Refill booked on your phone [protected]. I wrote to your customer care but the answer given by them is not at all satisfactory. On previous two occasions I got the refill booked instantly but now all of sudden this problem has occurred. The standard reply is "Your mobile number is not registered" This is a flimsy ground for rejecting my call because there is a clear cut option given on your site that either land line or mobile can be registered and so I opted for land line . So, where is the fault ? I wrote 2/3 times on your site but the problem persists. They say that my consumer number is blocked, without assigning any reason for doing so. How can they block my booking without giving me any valid reason ? It is ridiculous. My mobile number is available with the Distributor -- [protected] . Why can't they register my mobile number in their system or advise the Distributor - Mahim Gas Service, Mahim to do so because I am not given that option to register it myself online.There is no provision online for the consumers to do so. Strange ? I feel, I am treated like a criminal. What crime have I committed to deny "Refill booking " for no valid or proper reason. I am a common man, a senior citizen helpless facing this unnecessary problem. I am unable to run about due to illness and have nobody in the house to help me. In view of the circumstances explained above, I am sure, you will unblock my consumer number and activate my account immediately. Awaiting your prompt reply. May God Bless you and confer upon you a Happy, joyful and peaceful New Year 2015. Thanks ! D V D 'Souza mobile no. [protected] Land Line no. 24440097

Ref : Consumer Number 412765 Mahim Gas Service, Mahim - 400 016 I have been harassed and under tension / agony for not getting the Refill booked on your phone [protected]. I wrote to your customer care but the answer given by them is not at all satisfactory. On previous two occasions I got the refill booked instantly but now all of sudden this problem has occurred. The standard reply is "Your mobile number is not registered" This is a flimsy ground for rejecting my call because there is a clear cut option given on your site that either land line or mobile can be registered and so I opted for land line . So, where is the fault ? I wrote 2/3 times on your site but the problem persists. They say that my consumer number is blocked, without assigning any reason for doing so. How can they block my booking without giving me any valid reason ? It is ridiculous. My mobile number is available with the Distributor -- [protected] . Why can't they register my mobile number in their system or advise the Distributor - Mahim Gas Service, Mahim to do so because I am not given that option to register it myself online.There is no provision online for the consumers to do so. Strange ? I feel, I am treated like a criminal. What crime have I committed to deny "Refill booking " for no valid or proper reason. I am a common man, a senior citizen helpless facing this unnecessary problem. I am unable to run about due to illness and have nobody in the house to help me. In view of the circumstances explained above, I am sure, you will unblock my consumer number and activate my account immediately. Awaiting your prompt reply. May God Bless you and confer upon you a Happy, joyful and peaceful New Year 2015. Thanks ! D V D 'Souza mobile no. [protected] Land Line no. 24440097

respected sir/mam we booked our gas on 28th november 2014 which still hasnt been delivered, today being the 3rd of january 2015. the gas was booked at rajaram ags distributers pune 411046. we have given them total 15 reminders. yet they havent paid any heed to our complaints. consumers number is 17621. name- Dr.K.R.Gandhi . phone[protected] gas booking no.[protected] dated-28/11/2014. address- gulabnagar soc. dhankawadi pune-411043. yours sincerely, K.R.Gandhi.

my gas connection no.002930 registered in Ram Bharat Gas service Ratia (Fatehabad)..and registered mobile no. is[protected].My Name is Bhushan Kumar urf Rajinder kumar S/o Des Raj.I am Working as a lecturer in Govt. School near Hisar.So i have to stay in hisar at my job period.My Wife handles all of our task related to our gas services.So Iwant to transfer my gas copy to my wife's name..But our service provider RAM BHAGAT GAS SERVICES refuses me to transfer my connection to my wife's name.Please direct the service provider to transfer my copy to her...Mobile no:-[protected] Email id:[protected]@gmail.com

Dear Concern, This is to inform you that we have booked our LPG gas on 22/12/2014 from Bharat Gas Services Nandgram Ghaziabad- 201003, but till today we have not received the delivery, dealer is confirming supplies from last one week but not coming, we are having critical time to making food, we are very depressed with these kind of response, Kindly look the matter on urgent basis. Regards, Jitender Tyagi Mo:- [protected] jk.[protected]@gmail.com

I have been a customer holding a gas connection no SA 17016 with your Dealer Shri Ajay Enterprises Paud Road Kothrud Pune(Phone[protected] on 30th Dec 2014. They have not noted my booking till today and every time we called them they said they would deliver the next day. Today they inform me that my booking has not been done at all. This in addition to the counter ladies speaking very rudely to me and making me out to be a liar. On the same day, they have noted my changed mobile number and my submission of Form4 but not noted my booking for a gas. The counter ladies always speak very high handedly and instead of owning up and apologising for their mistake, they speak very rudely.

EXTREMELY REGRET ISSUE NOT YET RESOLVED SINCE LAST 3 MONTHS REPEATEDLY I HAVE BEEN REMINDING AND CONTACTING DIFFERENT OFFICIALS SO FAR NO RESPONSE. AS DIRECTED FORM NO.4 SUBMITTED TO KANDERU MADATHIL AGENCIES TO DELETE THE WRONGLY ENTERED AADHAR NUMBER. PLEASE LOOK INTO THE MATTER AND SOLVE THE ISSUE.

DEAR SIR/MAM, OUR DISTRIBUTOR NOT GAS SUPPLY THEY SAY THAT WE ARE ELIGIBLE FOR FOUR (4) CYLINDER UNKNOWN REASON PLEASE SLOVED ABOVE PROBLEM OUR DETAILS Customer NAME - PANCHI DEVI Consumer No: 21053 LPG Id: 1 [protected] Present Address: W/O BABU LAL JAT COLONY 200, FT ROAD ALWAR1173(KYC) 301001 Contact Details (Mobile / Landline): [protected] Email id: [protected]@yahoo.com Distributor Name: PRASANNA GASES Distributor Address:OPP NEB SHOPPING COMPLEX MANNA KA ROAD 301001 Distributor Contact: [protected]

DEAR SIR/MAM, OUR DISTRIBUTOR NOT GAS SUPPLY THEY SAY THAT WE ARE ELIGIBLE FOR FOUR (4) CYLINDER UNKNOWN REASON PLEASE SLOVED ABOVE PROBLEM OUR DETAILS Customer Console NAME - PANCHI DEVI Consumer No: 21053 LPG Id: 1 [protected] Aadhaar Number:[protected] Present Address: W/O BABU LAL JAT COLONY 200, FT ROAD ALWAR1173(KYC) 301001 Contact Details (Mobile / Landline): [protected] Email id: [protected]@yahoo.com Distributor Name: PRASANNA GASES Distributor Address:OPP NEB SHOPPING COMPLEX MANNA KA ROAD 301001 Distributor Contact: [protected]

Dear Sir/Madam, My consumer no.is 14303; customer of durga ageny new rohtak road new Delhi. I booked refill on 22 dec 2014 booking ref.no.was[protected].On 1st Jan I received a msg stating that the booking has been cacancelled as I request to cancel.But I have never requested to cancel the booking.Previously I booked for refill on 4th dec. and it was delivered on 13th dec 2014.According to govt of India we can take 12 refills anytime.Than why have you canceled my refill? You are requested to look at the matter and solve my problem. Thank you

chitra gas service, shop- no.6, A block market, sector-55, noida. consumer no. cc 234 consumer name. Surjan Singh addres. village ghari chaukhandi, noida, uttar pradesh the gas service employee misbehave and not attend my complaint properly they gave my gas cylinder to the other person and i will gave my id proof and my phone for registration but they again and again doing same thing and said to me give your id and my id using by someone another person but they not give any detail about that. and since 1 month they act like that which i tell you upper detail. i would kindly request you to solve this problem otherwise i will take the help from consumer court.

I went to bharat gas distributor (kukatpally, hyderabad dist code: 117389) for transfer from pune. They given transfer and they given bill for more amount including lighter, stove, suraksha and more. I questioned why you are adding all that items, they rudely replied that its mandatory items to be taken. Again I went for second cylender booking, again they are charging ~3000/- rupees, when asked again, they are saying they will give pan etc also along with cylender. I argued that, I dont need all those items. Since I argueed they are not taking my request saying some stupid reasons that site is not working, login is not coming. etc, , even I went for 2times with 1week gap. 1. They are rudely/forcely selling all the cheap stuff with all the connection related requests (new/transfer/addtional cyclender). 2. Please let me know, how to take action on these guys?

Dear Sir, My consumer No. is 55825784. My original name is Rajesh Kumar but instead of this Rajesh kumar Gupta is registered in Bharat Gas account as a consumer name. At the time of opening the account I wrote Rajesh Kumar clearly but due to mistake of agency my father's sir name is added in my original name. I have repeatedly approached the agency for the correction of my name but no action has been taken yet. But now it is tough...

Dear sir, I have been trying to book Refill LPG cylinder for the past4 days on[protected] on my registered land line No. 24440097 butbooking is denied saying " your mobile number is not registered ".Every time I called up for booking, the same standard reply is given.."Yourmobile is not registered ". On your site, it is clearly mentioned theoption of either land line or mobile and I have opted for a land line. So, what's the problem ? On the last two previous occasions I got the Refill bookedimmediately and I had no problem what's so ever This amounts to mentaltorture and agony to a senior citizen who is totally helpless without theRefill. I, therefore, humbly request you to kindly resolve this problempromptly. Please also feed my mobile number [protected] in your system sothat I am able to book my refill immediately without any problem.Myland line number is 24440097. My previous complaint No. 355356 (on yoursite ) remains unanswered till date Thanks and wishing you a very happy, peaceful New Year 2015. Please help me. D V D 'Souza Consumer Number 412765 Mahim Gas Service, Mori Rd Mahim, Mumbai - 400016

I am having LPG connection from your company. My distributor is Kalavati Gas Service, Virar - West. My consumer number is 63532832. I have submitted form to register my mobile to gas agency about 08 days back but so far it is not yet registered and due to which I am not even able to book a cylinder. I have given two land line number on my gas blue book but both the numbers are out of Service since last one week so not able to contact them. Being a Holiday on 01 Jan, yesterday I went to Kalavati gas Agency to resolve my problem. I was very stunt to see the scenario there. Total 04 staffs are deployed but no one bothers to listen the complain. In my previous mail, I wrote very clearly that, you keep trying to call there but result is zero, and yesterday I came to know the reason for not getting call connect ...Myself I have seen that Telephone Receiver was intentionally kept off from the instrument. I asked that lady staff about not keeping receiver in proper position. She replied very rude that " To kya karu ? " " Aap ko jahan Shikayat karni ho kar sakte ho" Pl see the attached photo, I took at your Gas agency. She was very bold enough to reply so, because She know that there is No one will take any action. This shows that Branch Manager is aware of such non sense issues at Agency and still, He supports. Such thing happens in only such condition where staff knows that nothing is going to happen, They do not have fear of job loss, They do not fear of getting their salary cut. You are requested to take appropriate action to get the staff correct so as they behaves properly and using the instruments given to them for the benefit of customers. In case of any further query, pl call me on my cell : [protected]

Sir i Deepak kumar dubey bharat gas consumer no. 3019521 booked cylinder on 30/12/14 and on 02/01/15 received delivered massage Dt 01/01/15, But cylinder not delivered. distributor name- General electric and radio service. booking no.[protected]

Dear Sir, Gautam Enterprises East Delhi, Dilshad Garden, (Bharat Gas Agency) Every time Delivery of cylinder is delayed for more than 8 - 10 days after booking. My last booking was on[protected] order booking no.[protected] and my cylinder gas Agency was not delivered today on[protected] {delayed by 7 days)and not giving respond to my calls. We are regret to inform you, we had already a booking of gas cylinder on this booking no.[protected] Date.. 25.12.2014, Yesterday I'm not received any gas cylinder." LPG REFILE ORDER NO.[protected] Date.. 25.12.2014. Not coming any delivery man form my house Date on 01.01.2015, today your side I received massage ref booking[protected] LPG cylinder was delivered on 26.12.2014. Yesterday IM not received any gas cylinder." LPG REFILE ORDER NO.[protected] Date. 25.12.2014.For your kind information we have already call so many time gas agency but not response any think. I am not satisfied from his service. So please look into the matter at the earliest otherwise I will take my necessary action. Thanking you in advance, Now you are requested to please dispatch the new booking gas cylinder as on our registered address 1/5247, Gali no.8, Balbir Nagar, Shahdara, Delhi-110032 and mobile no. [protected] ( Shakambari gupta )

Dear sir, two times i have submitted adhar copy and bank account details but still didnt link my account to adhar and somany times i called to bharat gas office ([protected],[protected], kayamkulam, but nobody picking phone. please do the needful at the earliest consumer no:23571 Distributor Name: KERALA STATE CIVIL SUPPLIES CORP Distributor Code: 115420 Distributor Godown Address: OPP M.S.M. COLLEGE, NH47 690502 Distributor Showroom Address: OPP M.S.M. COLLEGE, NH47 KAYAMKULAM P.O. KAYAMKULAM, ALLEPPY DT. 690502

Dear Sir Agency Code - 140100 Agency Name - Shipranand Bharat Gas, Bhinder Address - Narsingh Bal Vatika Bhinder Tehsil Vallabhnagar Dist - Udaipur Rajasthan उपभोक्‍ता क्र 54438769 उपभोक्‍ता नाम राजू प्रजापत पिता उदय लाल प्रजापत पता शाह जी बावडी भीण्‍डर 1 निवेदन है की मेने पिछले महीने 22 नवम्‍बर 2014 को टंकी ली थी उसके बाद मेने 21 दिसम्‍बर 2014 को फोन कर के बुक करवायी थी लेकीन अभी तक मुझे उपलब्‍ध नही करवायी ा ओर यह समस्‍या मुझे हर महीने उठान‍ी पडती हैा 2 DBTL के तहत जो फोर्म भरवाये जा रहे है उस फोर्म के प्रती व्‍यक्‍ती से 10 रू वसुले जा रहे हैा Pls Contact me. Regard By:- RAJMAL PRAJAPAT s/o UDAI LAL PRAJAPAT Add- Shah Ji Ki Bawadi, Bhinder Mobile No. [protected]

dear sir i have booked for refilling of my LPG on dated 20.12.2014 vide booking no.[protected] my consumer no. is 60538284... but not received till today 01.01.2015... yesterday 31.12.2014 when i saw on my login id with bharat gas it shows that[protected] order no. 1445566 1 Cancelled and delivery date[protected]... and now today 01.01.2015 shows as[protected] order no. 1459056 1 In Process also yesterday i lodged a complaint at 1 p.m. through my login id complaint reference no. 355755 and 355768 and i recd. a message at 4:51 p.m. on my mob. that ur complaint has resolved here one thing we couldn't understand that how they cancelled my booking without my consent...??? plz. do the needful... thnx.. kalp narain verma [protected]