Bharat Petroleum [BPCL] Complaints & Reviews

Res. sir bistan ke maruti gas connecion distributer ke putra ne new gas connection ke liye 15 dino tak ghumaya aur 19 sep.2014 ko agency director ke putra ne durvavwar karte huye new gas connection dene se inkar kar diya. sampurn mamle ka shikayati patra sath hai. Regards - Umesh Rewaliya 65 maa ganga nagar sanawad road khargone mp [protected]

Dear Sir, I am Chitrak Kulshrestha from Thane. I have a Bharat gas Connection no.60004346 belong Sairaj Gas Agencies. I have done many complaint against this option (opt-out of subsidy), but there are no solutions. Please sir do something as soon as possible because I can not afford it . Kindly take action against this problem urgently.

I have compalint against Bharat gas connection in Thakurdwara in district Moradabad.My consumer no. is 15160 .The name of the Agency is BHAVNA GAS AGENCY IN THAKURDWARA.I live in the premises of JAWAHAR NAVODAYA VIDYALAYA and have booked gas on 18/9/2014 .My booking no. is[protected]. They are not delivering the gas and instead telling me to collect gas from their premises.I understand that it is the duty of the gas agency to deliver gas at our doorstep.In fact they are delivering the gas regularly in our premises as our school also takes gas from them.So I can't understand why they can't deliver gas in my doorstep when I am also living in the same premises. if I fail to get proper service from BHAVNA GAS AGENCY then I will be forced to cancel my gas connection and transfer it to Indane . SUBHRA BASU LikeL

Respected Sir/Mam I am BP gas consumer having consumer no. 12807.My distributor ( DEEPAK GAS AGENCY, MALEGAON, NASIK) is not delivering the cylinder at right time it takes 5 to 8 days after booking. Now I have booked on 15/09/2014 but cylinder is not delivered yet (booking no.[protected] Please take the necessary action

Sir, we are waiting for a refill cylinder, about two months after SMS booking..no[protected]of 02 .08. 14..our distributer's name VINON GAS AGENCY BALARAMAPURAM. TRIVANDRUM. KERALA .My consumer no.39058.The distributer do the same at each delivery .And I am Very much disappointed with their attitude to the customer like me.pleasSir, we are waiting for a refill cylinder, about two months after SMS correct their dealings with the customer. Thanking you S VINOD KUMAR

SIR, WE CANT RECIVED DILEVARY OF BHARAT GAS TO OUR COMPANY . WE HAVE TO GO ONE KILOMETER AND RECIVED GAS AND HE CANT GIVE US ANY BILL SO PLEASE GIVE US A PROPER BILL AND DISPACH THE GAS IN OUR COMPANY. OUR COMPANY ADDRESS NIMBARK FATION LTD, GALA NO.17, 18, 19 RAJRAJESHWARI COMPOUND SONALE VILLEG BHIWANDI Thanks & Regard Satish Saluja

Hi, I am writing this email to file a complain against the poor quality of service seen at BharatGas Service and Agent (Shahid Shankar Agency). I am a customer of Bharat Gas and my consumer details are as below. Consumer No.: 62820066 Here are the details of experience I had with service issues seen: The new connection of Bharat Gas was bought with the name "Komal Bhujbal", she is my wife which included a single cylinder, regulator and a stove. It was bought before marriage and after marriage she shifted to my home(being her husband as per indian rituals quite common). Now we wanted to do following: 1. Transfer the connection to new address so that we can use the gas connection 2. Change her name to after marriage name as "Komal Phule" 3. Update the address of the connection as after marriage address 4. Get one extra cylinder so that we have 2 in total as per standards. Step 1: 1. I approached the agency Bhagyalaxmi at Talegaon Dhamdhere Pune. There was no issue seen in addressing our request as they smoothly handed over the transfer papers to Raka Gas Agency, Chinchwad Pune. There were no any charges for the transfer with this agent. 2. I approached Raka Gas Agency and came to know that there is no service availbale to my area by them. The staff was very supportive and guiding well. They suggested that I need to first produce following KYC documents copies: Old Name: Komal Narayan Bhujbal New Name : Komal Sudarshan Phule - After Marriage 1. PAN Card (Old Name) - ID Proof 2. Aadhar Card (Old Name and Address) - Address Proof 3. Electricity Bill (New Address) - On my fathers Name 4. Original Gas connection passbook (to be shown) 5. Original Gas connection receipt 6. Transfer letter from Old Agency Bhagyalaxmi at Talegaon Dhamdhere But Additionally, I carried following documents with Me: 7. PAN Card (New Name) - ID Proof 8. Aadhar Card (New Name and New Address) - Address Proof 9. Husband's Passport - New Address Proof 10. Marriage Certificate - Relationship proof With all these documents provided, they simply done the inward at their end and provided me the transfer letter to Shahid Shankar Agency, Chinchwad, Pune. They suggested that, you carry the same documents with transfer letter to "Shahid Shankar" and your job will be done. The connection would be transferred and you will start receiving the refill at your new address. Post that, you can change the name and address and apply for new extra cylinder. They charged me Rs. 100 for processing the transfer. Overall experience dealing with this agency was good. 3. Now, at last along with all above documents and transfer letter, I approached "Shahid Shankar Agency"! First of all, I would like to highlight that the overall atmosphere there was already very PANIC and customer support people were just shouting on customers. Many customers were trying hard to get their things done. As I approached to them, the first reply I heard was : "Why people come to eat our head here for a name change and all. You could have done a name change before you made the transfer only." I shown them all the documents I had with me and requested for the transfer of connection. Now, the communication was like this: Customer support executive: "You should have address proof with the name "Komal Bhujbal"(Old name) otherwise transfer cannot happen." Me: "How is it possible to produce the address proof with her name as she recently shifted with my family after marriage?" Customer support executive: "Or else bring the affidavit from the lawyer, ask your father to make it proving that she stays with you and submit his electricity bill" Me: "But we got married and I have a marriage certificate which is legally registered at the court. Now as a relation proof if we submit it, why can't we use my passport as an address proof?" Customer support executive: "You are talking too much. We don't have time for discussing this all. You unerstand what I told you. Bring the affidavit and then talk" Me: "I am just trying to understand the process. If you can tell me the complete list of documents it will save my time and multiple visits to your office" Customer support executive:"Didn't I just tell you the documents. You could have noted it down. We don't have time to give this information to customers writing it on paper." Me: "But thats the point I am trying to make. Why cannot we transfer for address change without affidavit? And what about the name change? I have a valid marriage certificate." Customer support executive:"What I just told you? Don't you understand. Now go and bring that and then we will talk. And we do not accept marriage certificate as a relation proof. Go to lawyer. Get 100Rs. stamp paper and getit notarized that you are married to your wife." Me:"But court registered marriage certificate is a highest proof for marriage. Its higher level proof than a notary writing it on 100 Rs stamp" Customer support executive: "What to do now? I donn have time. Please go and bring that was told. This is our process." Me: "Please tell me who is your senior. I will talk to them. Yesterday, I called a lady and what she guided me thats what I have produced as documents." And I again called a lady on a agencies registered mobile number which was available on bhratgas website. To the same person I spoke the day before and she confirmed the list of documents and I brought the same. The lady was sitting just next to her. When I enquired on a call day before about the extra cylinder cost at Raka and to this lady, I was told as 2400. Now I approached a senior lady at the agency! Me: "Ma'am, your people talk to the customers in a very bad fashion." Lady: "What is your problem. You don't tell me all the story. Just tell whats your problem" Me: "Leave the problem for a while and listen to my complain first." Lady: "We don't have time for all that. Show me your documents." Me: "Here are those. And besides having marriage certificate, my connetion not getting transferred. And the way your people talk is ridiculous." Lady: "See, don't you see the kind of people we are dealking with here. There are so many faces we need to see each day and we get irritated." (I wondered, thats what their job is, to serve people? Isn't it?). Me: "But Ma'am you should understand whom you are talking to. I am also from a customer service industry and working as a software developer since 10 Years. I own a company and I am a well educated qualified customer and I have my self respect. If you are just insulting me and yelling at me, I have rights to complain and ask for the correct information" Lady: "We don't care what you are. You could be a minister or anybody. We have a process and we have to follow. YouAgain you stated the same story. Leave it, we are transferring your connection" Me: "But, why can't you be simply nice to people while you speak to them" Lady: "You want your work to be done or not. Then stop the topic and complaining" Me : "Whats the name change process now? and whats the cost for extra cylinder" Lady: "3500" Me: "But Raka provides it for 2400?" Lady: "Don't tell me what other people do. We know how to run our business. This is our rate. You decide whether you want it or not." Finally, my connection was transferred. Now I asked for the name change process. Again the same story was told to me "Get it written on 100Rs stamp from a lawyer that you are married to your wife". I left the agency office and confirmed the rate from Raka again. They said it will range about 2047. I got a regional sales manager's number from them. Mr. Jagtap and tried to contact him on [protected] but could not connect. I will call him and tell him about all this tomorrow. Result: 1. I was frustrated to know the fact that marriage certificate which I got after lot of efforts and documents submission with witness signs is useless for these people. They do not even understand the signifincance of marriage certificate which Passport India also accepted being highest government authority in india. 2. The ridiculous way of talking to customers and insulting them had crossed its limit. 3. I was tensed for the full day with this experience early morning. 4. Now, I am going to file a cosumer forum complain at a court regarding all this. 5. These people who don't know how to talk to people do not have rights to work in servide industry 6. I had lot of panic mental torture due to this. 7. I do not understand, same documents worked at Raka and Not at Shahid Shakar. They have different rates altogether This and many more things which I can not write on email were discussed and the task was not addressed well. Now waiting to see what Bharat Gas as a trusted company will do to address this complain. I want them to apologise in written for the misbehavour they have done. I have also registered a complain for this on website. "Your Complaint has been successfully registered with Complaint Number: 244076" There was no space to describe the details and hence emailed this to email ids I got from internet. Awaiting a favourable reply. Thanks.

I beg to state that I am customer of bharat gas dammo enterprises dist code-113562 64 A DDA flat jilmil colony delhi-110095 phn number-[protected] e-mail:dammo [protected]@yahoo.com ! i booked a clinder booking ref number[protected] connection number- k.21427cylinder was delivered on[protected] but i did not get delivery man has sold my refil to another in black kindly solve my problem I will be very kind of you Rajeshwari 4/349 edgha road bhola nath nagar gali no-11 shahdara delhi-110032

I have applied for bharat gas new connection. After few days I got connect confirmation email, So I called to the distributor office minimum I called 50 times then they picked up the call then told ok come with all the documents I asked for the charges they told me it's around Rs 6000 for 2 cylinder connection, so I went to the distributor office then I asked me for Rs 10500 for the same. then I asked how come this much and I asked to give me split amount detail. Then they explained as below: 2 cylinder = 2050*2=4100 Documentation charges+gas tube etc. = 1500 Gas stove = 2000 Some other accessories = 2600 Total =10500. And all this things are mandatory. But in mail they have written that nothing is mandatory it's your choice. So I told to distributor that I don't want to buy all the extra accessories then he replied that sir you have to buy. It's mandatory here and If you don't want to buy all these thing then go for HP or indiane Gas connection there it's not mandatory. Don't know he is the employee from Bharat Gas or HP... Please help me out in it. Thanks, Sunil

Consumer No.: 23203323 Consumer Name: BIJAYA KUMAR MOHANTY Blue Book Number: 2641560 Distributor Name: UDAYNATH BHARAT GAS, Adaspur, Cuttack-754011, Odisha Distributor Code: 168130 Dear Sir, I am totally disappointing from bharat petroleum LPG concern's responds. I have checked online portal and found that non-subsidy consumer service activated on 13th August, 2014. I have given LPG delivery request on 5th Sep 2014 and on 6th Sep 2014 distributor responded that you have activated non-subsidy consumer category and LPG cylinder price for you only INR 950. I am not Ambani or any big entrepreneur to brought gas in double price from distributor. If any erred data updated through your transparency server kindly do the correct as facility of subsidy consumer. They have been replied email sent for correction. but today Mr Sounil Kumar, Dy. Manager-sales, LPG, BPCL, Bhubanesdwar responded by email that indicated in below for your ready reference:- This is with reference to your mail on the subject. We have noted the content of your mail and would like to state the following : 1.The option for opting out of subsidy requires a person to login and after login. 2.If a person is not a registered consumer, he is required to register first and that too involves many steps. 3.Once a person has the login id and password he has to login and then select the opt out of subsidy icon on the customer console. 4.After clicking on the same a message appears asking the consumer to click the option to opt out. Again a message appears asking him to confirm. 5.Further the book cylinder icon is the first icon on the customer console while opt out of subsidy is the last icon on the dash board. Therefore it is highly improbable for any person to opt out by mistake as there are so many steps before one could opt out. 6.As per the present policy on opting out of subsidy, once a customer opts out of subsidy, there is no option to revert back to subsidized cylinder during the current financial year. Nobody does not wants to de-activate getting its better facilities. So, requesting you to kindly go through it and take immediately action for deactivate this worst facility to make normal people happiness. I hope to hear from you soon with support. Thanks & Regards, Bijaya Kumar Mohanty +[protected]

Consumer No.: 23203323 Consumer Name: BIJAYA KUMAR MOHANTY Blue Book Number: 2641560 Distributor Name: UDAYNATH BHARAT GAS, Adaspur, Cuttack-754011, Odisha Distributor Code: 168130 Dear Sir, I am totally disappointing from bharat petroleum LPG concern's responds. I have checked online portal and found that non-subsidy consumer service activated on 13th August, 2014. I have given LPG delivery request on 5th Sep 2014 and on 6th Sep 2014 distributor responded that you have activated non-subsidy consumer category and LPG cylinder price for you only INR 950. I am not Ambani or any big entrepreneur to brought gas in double price from distributor. If any erred data updated through your transparency server kindly do the correct as facility of subsidy consumer. They have been replied email sent for correction. but today Mr Sounil Kumar, Dy. Manager-sales, LPG, BPCL, Bhubanesdwar responded by email that indicated in below for your ready reference:- This is with reference to your mail on the subject. We have noted the content of your mail and would like to state the following : 1.The option for opting out of subsidy requires a person to login and after login. 2.If a person is not a registered consumer, he is required to register first and that too involves many steps. 3.Once a person has the login id and password he has to login and then select the opt out of subsidy icon on the customer console. 4.After clicking on the same a message appears asking the consumer to click the option to opt out. Again a message appears asking him to confirm. 5.Further the book cylinder icon is the first icon on the customer console while opt out of subsidy is the last icon on the dash board. Therefore it is highly improbable for any person to opt out by mistake as there are so many steps before one could opt out. 6.As per the present policy on opting out of subsidy, once a customer opts out of subsidy, there is no option to revert back to subsidized cylinder during the current financial year. Nobody does not wants to de-activate getting its better facilities. So, requesting you to kindly go through it and take immediately action for deactivate this worst facility to make normal people happiness. I hope to hear from you soon with support. Thanks & Regards, Bijaya Kumar Mohanty +[protected]

The cylinder distributer of our area is a theif because he leaks the cylinder and sell the gas to others I saw him many times leaking the gas and selling When I talk to him that gas should not to be leaked than he uses abusive language He Gives us cylinder which is contaning low gas Please don't give us the leaking and low gas cylinder Why he uses absusive language? Why he leakes the cylinder? Why He sell the gas Please solve my problem

Respective Sir my gas connection issue by pdmawati gas agency Fateh nagar Dist Udaipur and this agency is not a give a timely gas equipment so plz. solve this my problem tahank you Contact No. [protected] [protected] customer name gehri lal mali

Dear Bharat Gas Authority on Customer/Consumer Complaints My name is Rajashree Sha and I am a LPG consumer of Bharat Gas from 2010 at Bhubaneswar.There is a fraud transactions on my Consumer No.31547 of Bharat Gas LPG booking.I have booked online a Gas Cylinder on 08.09.2014, for my domestic usage purpose with Bharat gas E-booking from my Mobile number [protected] at Bhubaneswar (Forest Park Area) vide Booking No:[protected].This booking message was delivered in my mobile at 07:24:43 AM on 08.09.2014 from BA-BPLPGa.It's Surprising and unfortunate that I got a message from Bharat E-booking about the same booking, where the cylinder has been delivered on 12.09.2014, which is not in fact.The delivery message was delivered in my mobile on 13.09.2014 at 12:40:43 PM by BA-BPLPGb. In fact, no-body has delivered against of this booking from the agency at my residence Plot No 1454(F), Forest Park, Bhubaneswar.I have enquired the same with the concerned distributer M/s Varsha Enterprises, Bharat Gas Distributer, 556, Sahid Nagar, BBSR-7, Contact No:[protected]/7239 (Distributer Code:441870) and no positives response was shared. Other inconvenience, I was faced when it was the previous gas delivery, the delivery boy has send the gas cylinder from a distance where it was not suppose to be delivered(From the main road).It was holding good roads where the delivery vehicle can reach at my home.We are paying also a delivery charges which includes the cost of gas. Is ther any authority, who can take this indiscipline and make a remedial action to penalise the actual culprit.Otherwise, I would be forced to change my service to other Gas agency as convenient to me With Regards Rajashree Sha

with reference to above we like to inform that we have booked the gas on 16.08.2014. inspite the agency people come in front of the house and even after requesting they speak very rudely and behave rudely. they do not deliver the gas cylinder. as on date the cylinder has not been delivered. We request the agency people to deliver the gas immediately. we hope you will look into the matter immediately. Our Consuemr No 30082 Distributer Name: Gargatte Gas Agency, Deshpandenagar, Hubli Booking ID No[protected] Dated 16.08.2014

Dear Sir, My selfPuspalata Jena, At/Po:Shakuntalapur, Via-Sunguda, Dist : Jajpur, Pin-754296, Odisha, I have a Connection of Bharat Gas, Consumer No.58278874, i would like to informe you that, my Gas cylender leakage before one month i.e Aug'14, i was informed to M/s.Nigam Bharatgas Gramin Vitrak, At-Chhatia, Po-Chhatia, Dist: Jajpur-754023, Ph.No-[protected], SAP Code of Distributor : 171787 . But till date they have not repair or re-place of cylinder. Kindly look into the matter as most urgent basis & salve the problem. Regards, Puspalata Jena Mob.No.[protected] / [protected]

Dear Sir, I am John and am not able to login my account. I typed the wrong password more than 3 times. Then clicked on the forgot password option but the password wasnt sent to my registered mob. number. However, i found the piece of paper where i had written that password but that isnt helping either now. Why so.. Could this be due to attempting to login more than the limited number of times. Please help.....

I am Mr. Rajendra Vishwanath Raut (Sutar) customer of Bharat Gas A/P & Tal. Indapur Dist Pune raquesting to You, I have book gas as on 02.09.2014 with Booking No.[protected] I have also received message of gas delivered as on 11.09.2014 But I cant received refill towards...so I request to you delivered Gas cylinder time to time

dear sir/madam in the notification of bpcl kocchi refinery of graduate apprentics..they said that company provide TA for SC candidate. but after written test they refused to do that..they fraud me.. i came from maharashtra..long journey route..but they didnt provide TA

Dear sir, my name is almachh sekh, i stay in mumbai, but i recent stay in kolkata, so i transper my bharat gas connection, i apply to change my connection in kolkata in7 months later but no responce, so i spent very trouble, please sir, do something, , , ..please CONSUMER NO-20379, SV NO-[protected]... please do something your agent not received my call in nodia, kolkata my contact no is-[protected]