Bharat Petroleum [BPCL] Complaints & Reviews

Sir, I am customer of Bharat gas, and the dealer is Jindel gas agency, Muradnagar, Ghaziabad. I have submit the form for registration of mobile no. For booking of gas cylinder in date of 19 July 2014 but till now my mobile no is not registered . I can not book the gas on phone. Please help me to solve my problem Thanks Pramil Kumar Book No. - 15920 Mobile No. [protected] My No. For registration - [protected]

I am Bharat gas consumer and my consumer number is 14701. I have booked for refill of cylinder on 16/7/2014 booking no.[protected] . The Laxmi Enterprises who is a distributor of Bharat gas didn't supply me with any refill.Again I went there on 18/8/2014 and requested them to book for two cylinder that I have. They didn't take my request. Till date both my cylinders are empty. No sign of refill supply.

Am Dinesh Gururani your INDANE customer of " Haldwani Gas Service" . I have booked a cylender on 18-aug-2014. My Consumer no. is 54977 and my booking no.is 70822 but have not get cylender yet today. I have the godown several time but the employee of the godown not received the phone[protected]. You are requested to kindly look in this matter at the earliest. Thanking you, Regards, Dinesh Chandra Gururani B-2, TYPE-3, Medical College Campus, Haldwani, Distt. Nainital. U.K.-263139

Hi, My age is 70. years. My consumer number is 95128 and I am having account with Pushpam Gas Agency, Bibvewadi, Pune. I have given application to update my mobile number with Bharat Gas. But the mobile number updated is wrong. first digit and last digit of the number is updated wrongly. I have given application three times to correct my mobile number to the gas agency but in vain. Still the wrong mobile number is displayed on the website and hence I can not use IVRS, Online web booking or Android application to book gas cylinder. Pushpam Gas Agency also deniying to book the Refill Cylinder manually. Pushpam Gas Agency also stating this is not in their hand. Where Can I get the correct mobile number updated with Bharat Gas? Dhonodpant Lohite Mob: [protected] Consumer Number --> 95128

Just slip in my hand and went away. Cylinder, which did not want to complain, please to solve this problem as soon as possible.
My Customer: 2310
Name: Hoshiyar Singh
Address : H No - 485, Near Yadav Chopal, VPO - Kapashera, New Delhi 110037

OR NO[protected]/08/2014 Booking Date
CMNO[protected]/08/2014
Mob No - [protected]

My gas connection customer number 52629163 issued by gas agency ig bsf kadamtala under main bharat gas office raiganj, west bengal is blocked since 6 months .
Request unblock the my gas connection on priority . In this connection i also convey so many times for unblock my gas connection.

Asi/ciph t p sharma
61 battalion bsf

Hi Sir, We have booked cylinder on 27/8/14 and they have sent msg saying that it has been delivered on 09/08/14. But till today we have not received. Every time they do same problem. As far as I got information from other source if anyone gives 100 rs extra they give cylinder. When we go and ask why it.happened like that, they say sir cylinder supply was not there that s why it got delayed. But i[censored] open the system log then you wil get how many we have received and how many they sold in gray market. Please take serious action. I am thinking to get the details from RTi and put complaint in consumer court. Name AS Neelakantappa Consumer no: 2448 Gas agency: Subramanya gas agency, Davangere, Karnataka

Please refer to my booking No.[protected] dated.15/08/2014. It will be surprised to note that the order has not been executed till today i.e. 27/08/2014. Please investigate and let me know the action taken against the staff responsible in this regard. Please also note that we are always available at home as self and wife both are retired, and the during the above period our house was never locked. I will not accept any excuse on this point.

I am D.John Chelladurai, aged 66 years, residing at 369, TNHB, Phase -1, Tirupattur, Vellore district, -635601, Tamilnadu.I had applied on line during the month of September 2013. I was given Waiting list No: 5844810 from Bharat gas head office. As per your order and waiting list I applied for getting new gas connection at Thirumal Gas Agency, Bharat Gas distributor, 61, Vaniyambadi Road, Tirupattur, Vellore -Dt/ Phone No 227272, 228987.As per their request i paid the advance to get cylinder. I received 2 gas cylinders on[protected]. But from that day onwards i do not get gas cylinder properly.It takes 45 to 50 days to get a cylinder.Being an old man I am not able to go to the Gas office often. Now both of my cylinders are empty. So I humbly request you to pass orders so that I may get cylinders at the earliest. Thanking you. Yours faithfully, D.John Chelldurai, [protected]@gmail.com [protected] & [protected][protected].

Hello, My consumer number[protected] Name -Vasudev Dhruw I am booking the cylinder since last 3 days getting message your number is not registered .If i call our distributor Ambe Shakti ( Itarsi ) they say that network is bussy try some other time its been 3 days since I am trying still getting message your number is not registered, I confirmed with the agency that my number is registered or not they said its already registered the number is [protected] .I told them by this number i m getting message number is not registered I asked them to do the booking manually they said we are not allowed to do it... Now tell me where would I found the solution for it.. Looking forward for your early reply. Thanks and Regards Vasudev Dhruw

Dear Concern, I have one connection in the name of my wife Mrs. Meeta Devi at Rana Gas Servies, Haridwar to Nazibabad road Village- Laldhang, Post- Shyampur, Distt-Haridwar, Uttarkhand. Here I want to lodge a complaint against the owner of the agency that he is not willing to supply the gas even after timely booking. He does not send the gas after even after 7 days when we contact him, he suggest to re-book the gas and then he does not send the gas and after 2nd times booking when we again contact them he further suggest to rebook the gas and we do as per his advise but after 3rd time he says that there is insufficient supply from company that's why I can't send the cylinder to you and whenever we call him, he said in abusing language I will cancel your connection if you call again and many other threats. In this scenario, we are not able to take the bharat gas services properly and also it seems that the distributor is doing wrong business particles against the company CoC. It is now requested to take the corrective action so that this problem may not persist in future. I am expecting prompt support from your side. Name of Customer – Mrs Meeta Devi. Connection No. – 54956678. Regards. Ravi Saxena.([protected])

Hi Im a consumer of Bharat gas from last 3 years consumer number 52750027. Got transferred from Pune to Vadodara and from last 3 months following up with different people in Bharat gas to get the same transferred to Vadodara. Pune staff escalated it to Mumbai and Mumbai office is again sitting on my issue from last 1 week. Was co ordinating with a lady named Poonam I believe:[protected] she stopped answering my calls now. Have not seen an firm which takes 3 months to transfer the connection, Please stop my gas connection and give me 100% refund. they have taken all my documents too. . Pathetic after sales services is the word Regards, Subhash Nair [protected]

I am Bidhan Sarkar. Consumer number is 34781. Distributor's code 461850. My mobile number [protected] & [protected]. Vill- Parbatipur, PO- Pritinagar, PS- Ranaghat, Dist - Nadia, Pin- 741247. I had a problem. I want to check the gas cylinder Like cylinder Weigt. But they did not weigt the cylinder & they stopped the service. Kindly take nessaceory step imediatly.

My name is Ajay Sahai bearing LPG gas connection AP7721 of Bharat Gas (Jai Harsh Bhaguna Gas Agency, Noida sec-22) I had booked for a refill of gas on 12th Aug 2014 bearing auto gas booking sms confirmation no:[protected] and it was mentioned that all the booking is cleared till 07.08.14. On the 16th Aug when i enquired about my gas delivery from the local delivery person, he informed me that he has not received any information from...

TO, Date 16.08.2014 Bharat Petroleum Customer Grievances Cell Sub: Mistake by staff of your petrol pump. Dear, Yours petrol pump is one of the most reputed pump of India, and taking care pouring diesel/petrol in the vehicles is your prime duty . One of the staff at the pump station (Kanodia Oil Store, Neemkathana, Sikar 332713) poured Diesel instead of Petrol in my car, due to which engine got ceased and the car couldn’t start. The Incident happened on 31st July 2014 around 3.15 PM, and the person concerned poured diesel instead of petrol amounting RS 3250/- in the car (SKODA Superb). The expenses are around 2.5 lacs for repairs which is all due to fault of your employee. I sincerely request you to take strict action at the earliest including bearing all the expenses of repairs else against which I may have to take further actions including knocking the doors of consumer court or higher authorities. Thanks, Raj Kumar Agarwal +[protected] Model: Skoda Superb Reg No. RJ 23 CB 0008

Sir, My registered mobile number is [protected] at Bharat Gas. I booked my gas cylinder on 10th July, 2014, and my booking no. was[protected]. Still now I have not received my cylinder. I went to my distributor and asked when I will get my cylinder? They told me you have to wait at least 45 to 50 days from the booking date. And also I had not received my cylinder on the month June, 2014. I asked them why I am not get my cylinder for June, 2014? They did not give me answered.

sir my wait list id[protected] and i am trying many time to get connecion. but distributor does not take any action again to complete or allow gas connection. he say that you come on 19th, 21th etc. please help me. distributor- ravti gas, chhibramau

Hai Gud Evening everybody! I am G.Murugan, working in BCD Travels Pvt Itd. I am living in Thiru.Via Ka Nagar, Chennai –83. In our kitchen we are using Bharat gas LPG and my consumer no is 20345369 via M.K.Enterprises Agency, Thiru. Via Ka Nagar. Last March’14 I booked and received one full cylinder to my kitchen via this agency. Due to my wife maternity, she will go and stay with her parents few months, so that I cannot use this newly booked cylinder in my kitchen for cooking. In this situation last month i vacate the above address and shifted entirely my home to nearby my father-in-law location at No:70, 2nd Main Road, Jayalakshmi Nagar, Thirumullaivoyail, Chennai - 60 and also I transferred my bharath gas at Athipet Main Road, Ambattur, Rajni Gas Agency with all formalities. After one month gap we ready to use that previous booked cylinder (March month) in my kitchen but I wouldn’t fix the regulator in to the cylinder mouth properly, we maximum tried to fix it but could not done. Therefore we use to call the rajni gas agency for emergency. One representative came to my home behind of rajni gas agency forcheck it and he said the cylinder mouth is too larger than regulator mouth so you must be change the cylinder only. And then I asked him when I got the replacement of this cylinder to new one. The represtative of rajni gas agency replied me this cylinder was not supplied by our’s you may ask your pervious agency (M.K.Enterprise) where did you booked and received this last cylinder. I said to him how it’s possible I changed that agency now to our’s (rajni gas agency) ? Supply of agencies may be different but they supplying of product (Bharath gas) are universal okey then u must only changed to me and the representative said to me I convey to my management side they will contact you about this and he is went to back. From the rajni gas agency side I did not received any calls, in-between I booked another cylinder in the month of june ‘ 14 for my kitchen for continue to cooking. Two days back I only called and asked about this, the rajni gas agency said we take back the cylinder (without cost) and deliver the new one with actual delivery cost of cylinder to you else you can replace the cylinder to same agency from where did u received. In continuation above matter, I call frequently both of the agencies to sort out the problem but both of them did not answer me properly. In other side I also registered my complaint to bharat gas toll free [protected] on 18/06/14 and my complaint no is 170486 .Against my complaint two times I have received call from the agency and they said to me you come to direct my office and see the manager but I replied them I am working in travels so I didn’t come to your office directly mean while working days and I explained my problem to them via phone calls. Thereafter no calls from any side. I want to know the status of against my compliant so that I called on 23/06/14 again the toll free number but they said your complaint number 170486 was closed. Its most dangerous to me to kept the old full cylinder without using it in my kitchen past 2 ½ months. If there is any incident happened the whole response will be go to bharath gas and his agency (rajni gas agency). Still the problem was not come to the end from both the agencies. More than three times I was registered my complaint against bharat gas. My complaint number are first time 170486 dt 23/06/14, second time 183147 dt 09/07/14 and now third time 190170 dt 18/07/14. Against my third complaint Ms. Ashima from bharat gas admin called me and get the details about this and she told we will contact shortly . Still no one contact to us. Thanks & Regards, G.Murugan

Hi Today at around 0830, I arrived BPCL Patrol Pump namely Ring Road Service station, South Extn-1 and asked sales man to fill patrol in my car. The guy namely Jagdish asked me to wait as their handing /taking of duty is going on. After 10minutes I again requested to put fuel in my car as I was getting late to my office. He said "Cann't you see that our H/T of duty is going on? His tone was rough and arrogant. I told him that you are not suppose to stop sale that too in peak hours when people rushing to their office. I had to wait for 17 min to fill patrol in my car. Since I was badly heart with behavior shown by sales person so I asked for complaint book for which the same salesman Jagdish refused and said this not valid reason, however I got the complaint book when I threaten them to call police. This is ridiculous and very poor on BPCL part and need to take serious action against above named salesperson. Moreover as per BPCL norms patrol pump reps have to give complaint book if asked by customer. Because of that sales man attitude I got delayed for my office. Need strong action against patrol pump owner, if this practice is ordered by him. RK Tomar DGM- Vigilance Mob. [protected]

I am Mr.N.C.NCHODHURY my consumer No.is 21575931, firstly I was booked on dt.30/06/2014, when it was not delivered, i come to them and asked about my gas, at that time franchise owner told me your empty cylinder was not available.then he told me you book again, ok I booked, still that is not delivered, then again come to ask, another staff told me, we don't have idea about that, again book it, again I booked, still they are not delivered...why they are doing this type of cheating ? Is there any help to help me about my case ?