Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,
I Malaya Kumar Nath is a consumer of Bharat Gas having Consumer ID: 60779881 operated at Chitra Bharat Gas, Karaikal, Puducherry. I have booked for the second cylinder online (having reference no. Second Cylinder Request already made.Request ID No. is 148221). I have also given a complain that the distributor is not giving me the second cylinder (Ref No: 70914 ). I got the reply against the complain mail that the distributor was instructed to distribute the second cylinder in the earliest. But when I went to the distributor he told that come after 15 days I will give the cylinder. I went after 15 days he again denied to give me the cylinder and again provide me a date. This type of misbehavior is made by mr. SELVAMANI nearly four times. Again I have visited to the distributor office on 24/05/2014 (Saturday) and asked MR. Selvamani to provide the second cylinder. Again he denied to give and told me to come after seven days. I told him to give me in writing that u will give me after seven days. But he misbehaved me and told I will not give in writing.
Kindly look into the matter and issue me the second cylinder for which I will be obliged to you forever.

With Best Regards,
Malaya Nath
Consumer ID:[protected]Bharat Gas)
Karaikal, Puducherry,
PIN: 609605

Email: malaya.[protected]@gmail.com
Mob: [protected]

Jayaprakash V, Kochikunnel, Sachivothamapuram P.O., Kottayam, Kerala Cons. No: 4631 Agent: Arun Gas, Kalathipady, Kottayam I have only one cylinder since 09.08.2003. Last week I apply for the 2nd cylinder. But, Arun Bharat gas professionals inform me they allowed and issued the 2nd cylinder to me on 2004. I cannot apply for the 2nd cylinder and not get it. My pass book is marked as only one cylinder. I

I am owner of scooter carrier trucks and my truck number UP 70 DT 6242 had unloaded vehicles at Erode and had subsequently taken diesel at M/s Muthuvel Murugan Agency at SF no.21/5 AIA, NH-47, Gangapuram Post, Chitode (via) Erode - 638102 . The pump has issued computer slip no.0307 for 50 litres diesel dated 13/04/2014 at 11.08 am for Rs.2975.50 and also at the same time issued a manual cash bill slip no. 15 for 70 litres diesel for Rs. . THIS PRACTICE OF OVERBILLING BY PETROL PUMP STAFF AND LOOTING THE VEHICLE OWNERS IN CONNIVANCE OF THE DRIVERS HAS TO STOP . ANY QUALIFIED AUTHORITY SHOULD KINDLY LOOK INTO MY COMPLAINT AND TAKE STRICT ACTION TO PREVENT SUCH DEEDS IN FUTURE AND IN CASE REQUIRED BOTH SLIPS CAN BE PRODUCED BY ME IN ORIGINAL. SUNIL KHETRAPAL

Hi, It has been a trend now that poor delivery has been the legacy for Rajeev Gas service. I have called you guys and reminding that I have a single cylinder still the delivery did not happen. To my surprise the website shows cylinder has been delivered but actually it has not. I don't get any call or any intimation from delivery man . Could you please take strict notice of this I have a small kid and you can understand the problem.When...

The distributor of Bharat Gas at Dehradun - Amardeep Gas Service, never deliver the Gas on time, ever since they newly started REGISTRATION using a phone number(that uses VOICE-MAIL for registration and a message is sent to us confirming our booking Ph.No- [protected]). They don't ever deliver the gas on time when booked via phone. This is not a new issue. From last 3 to 4 times the same is happening. And when we call them to enquire about our booking, they never pick up the phone. In case of emergency, we have to take the gas from the delivery-man when he comes to deliver gas to others in our locality. For instance: Last booking is done with- booking no.[protected] of 01.04.2014. Distributor cleared booking upto- 16.03.2014 till date. And we haven't still received our Gas delivery i.e 23.04.2014. Also, it is not possible for us to visit every time to the office of Amardeep Gas Service for complaining about the incessant delays, which they never listen to. Highly dissatisfied with the lack of management in the distribution of gas. The authority may take proper action against them.

I got my vehicles tank filled with diesel 50Ltrs(Rs 2800) on sunday evening[protected] from M/S Anand Super Service Station, Malkaganj .Next day morning I saw water in diesel light glowing in the panel.I took the vehicle to Renault's authorized work shop at Faridabad .They were surprised to find that more than half of the tank was filled with water, also how could I was able to drive the vehicle as whole of fuel line was filled with water.As I am writing this mail my car is still at the service station as now the whole fuel tank system and filter has to taken out for cleaning and replacement. I am deeply hurt as this kind of practice still prevalent that too in Delhi .When I talked to the petrol pump officials, they simply said the problem must be at your end.Do they mean to say that I have put a bucket of water in the tank an now spending Rs.6000 for repair apart from the loss of diesel.I would like to request the concerned authroity to take a serious action as these are the people who defame the whole system.Kindly give me the feed back of the action taken. Yours truely Dr S Anand G 1201 BPTP Park Grandeura Sect 82, Faridabad M [protected]

I have booked for Cooking LPG Cylinder on 15.04.2014. my booking no. is[protected]. In the booking confirmation SMS it noticed that distributor has cleared booking up to 04.04.2014. But neither I booked or received gas cylinder on or before 15.04.2014. You are requested to confirm whether Distributor has done malpractice. my Consumer No. 12964. Bharat Gas, Name of Distributor : MODERN ENTERPRISES, Baijumandir Gali, Deoghar. Thanking you N. K. Mandal C/O Uday Sankar Goswami Opposite lane 2nd gate of Geeta Devi DAV School, Castair Town Deoghar, Jharkhand

Dear Sir, Madam

I am Suresh, I have booked gas on April 3rd. 2014 by SMS booking

Consumer Number :8228

Now today 15th April 2014. No gas has been arrived.

When i went to bharat gas godown all tell stories saying We are not responsible ask that man ask this man and ask the office. and at end i called the office now they telling you have cancelled the gas. Now office people are telling stories.

I called the delivery boy "suresh" he saying Iam in Town iam in Leave please go ask the office people all stories are telling.

Please help me...

Kindly call me [protected]

This is Amit N, from Phase1, Hinjewadi, Pune. Nearly a week back I transferred my Bharat Gas connection from Kothrud, Pune Bharat Gas agency to Baner, Pune Bharat gas agency. Below find Customer and Agency details Bharat Gas consumer No. : 28605233 Customer Address : TOWER 1, BLUE RIDGE TOWNSHIP, NEAR SYMBIOSYS COLLEGE, PHASE 1, HINJEWADI, PUNE : 411057 Bharat Gas Agency Name: Akshay Bharat Gas Agency, Shop No 5 Echelon Building, Opposite Regent Plaza, Baner Pashan Link Road, Baner, Pune - 411045 View Map +(91)-[protected], [protected] and +[protected] At the time of transfer, I got old regulator and 2 old cylinders. I carried both the cylinders in Auto by paying Rs.300 to my home in Phase1, Hinjewadi, Pune. Once I reached house and connected filled gas cylinder, I observed leakage from cylinder. Immediately I called to Baner, Pune gas agency about this leakage. They asked me to bring filled cylinder to there agency to check it. This is not anticipated from agency. Now my query is that 1) Every time customer has to carry leaked/damaged Gas cylinder from Home to Gas agency? 2) There is no service/facility from Bharat Gas, to send technician to customer communication address to check leakage? Your Bharat Gas Company will be responsible for any accident by negligence of your agency...

Dear sir/Madam

This is to inform you that my subsidy yet not receive form your side. i am calling your toll free number but i was not respond your toll free Please look into matter earliest .
Name- DHODIBA LAXMAN BUCHE CUNSUMBER NO15830

Refill Delivery
From 1-Apr-2013 to 31-Mar-2014
Distributor: 110898 Consumer: 15830
Order No. Order Date Delivery Date Cylinder Qty. Cash Memo No. Amount Paid Transfer Status
1034113 [protected] [protected] 1 205243 0.00 Not Eligible
1008080 [protected] [protected] 1 179808 692.95 Subsidy Transfer failed due to Aadhaar Number Inactive
984620 [protected] 0 0 435.00 Advance Transfer failed due to Aadhaar Number Inactive
984620 [protected] [protected] 1 154829 795.37 Subsidy Transfer failed due to Aadhaar Number Inactive

1 of yur emlpoyee cam to chck da gas and da person was drunk ... so he chckd n was tokin rubbish so we didnt ask him to repair nething nd snd him on his way... n told him to cum neytm els.. bt dey tok so dat yu signed nai to acha nai hoga... dis is da way dis ppl tok n we act signed it.. nw todae we are booking bt da distributor has block our connection and askd him y yu did so ..he says da person cam to check n yu didnt allow him.. please look aftr our complain n get back to us as soon as possible... and the distributor name is the bhiwandi gas centre and my gas number is 12569

Dear Sir, I, Md.Faiyazuddin, am a consumer vide consumer No.2466 since 1989 of M/S.Shashi Chandra Gas Agency, Kadru, Ranchi, Jharkhan. One cylinder was booked on 12th February'14, but till today it was not delivered, however viewing the status of delivery it is showing status delivered on 25th March2014. what is this, please stop black marketing of this kind, when cylinder was not delivered then how its status was delivered. Today I again booked for delivery of cylinder. Pls. do the needful and confirm. You can also reach to my M.No. [protected] and [protected] or mail to me on mohammad.[protected]@gmail.com rgds Md.Faiyazuddin

Respected Sir / Madam, My self Shishir Kumar Consumer No 17281 at your SURYA GAS AGENCY 9, JAGBIR SINGH MARKET, NEAR KRISHNAMANDIR, DELHI - SOUTH WEST 110043. I have no any gas booked, but in bharat customer my login id showing booking with out reference no. on dt. 17/02/2014 and delivered on dt. 18/02/2014, again with out reference no. on dt. 12/03/2014 and delivered on 25/03/2014 and again with out reference no. on dt. 01/04/2014 and delivery pending showing till date. In reference to the above booking dates i have saying that again i have no any gas booked in this period and no received any gas. please look into this matter thanking you with best regard. Thanking you

Namaste…!!! This is regarding the gas leakage issue at my home. i have applied for a gas connection as on 28th feb 2014 at Row house no.107, Prayag Dham Society, Wagholi, Pune in the Name of Girish Chhabria. Connection was installed on 2nd March 2014. Since the beginning, continuously it was leaking heavily. The same is reported to your representative Mr.Navnath ([protected]). For the first 2-3 times he committed to come & resolve the same but after that he stopped picking up the call, reason is better known to him only… I am very much worried that your team is not bothered to resolve the issues immediately even the dangerous issues like gas leakages … Let me know at what level or Forum I have to escalate this issue to solve my problem… I believe you will not force me to escalate this mater to higher authorities & solve the said issue on high priority… Thanks in advance for your immediate & positive response… Regards Girish Chhabria +91 [protected]

Dealer name: Unitech Enterprises, Ahmednagar

Unitech enterprises is gas cylinder distributor of Bharat Gas in Ahmednagar.This dealer is not providing the cylinders within 8 Days.As well as they are not receive our phone calls.I have gave the dealers complaint to the company, but company is not taking any action agenst the dealer.Please do the needful action.

I have purchased BP gas refill after paying in full amount on 19/02/2014 and I have got the message on 20/03/2014 stating that "Under DBTL Scheme for LPG subsidy amt of Rs. 773.55 is transfered to your bank a/c by BPCL for cylinder delivered by cash memo 130735 of 19/02/2014" but as on this date the amount is not credited in my account.

My customer No. 28322, The Distributor: MAHBUBNAGAR GAS AGENCY, SAP CODE ; 107790.
distributor phone No. [protected], [protected] (Mahabubnagar, A.P.)

Dear Sir, I herewith complaint you that I have applied for a New Connection in Name of Bani Singh, Waiting List Id-9176245 dt.20.03.2014. The applying Agency Name -SHAHEED KULDEEP SINGH GAS SERVICE, GREWAL MARKET, NEAR BDO OFFICE, MEHAM, ROHTAK, HARYANA 124001, agent of BHARAT GAS. The agency having denied to say that you can takes from Madina, But in actually their are no any Dealer in Madina. But they also saying cost Rs.4200 for only One cyclender and regulator. But actual cost of these are nearby Rs.2000.00.Then after I calls to Hissar Territory office Relationship Manager on dt.25.03.2014 12 O, Clock and 3 O, clock on[protected] &[protected]. But Manager say that it depends on Agency. If depends on agency then what are doing company & their regulator or Relationship manager. So, Sir, I want to know the person who is not educated, apply for a connection from their, because before this many connection for the same village. It can be receive or not.

I m customer of Boricha Gas Agency, Muglisara, Surat. Since the started of this agency, they do not deliver Gas cylinder in schedule committed time of 48 hours. In fact after on line booking of cylinder, they don't give delivery before 4 days. While contact on telephone, they used to say LOCK of Home, but do not show any proof. My wife is a house wife and usually remain at home, so they are teliing lies & escape from their responsibility to customer. Kindly do the needful for timely delivery of cylinder & oblige.

Sir, my consumer No.20529180. i am a customer of Galaxy Gas Agency, South Civil Lines, Jabalpur. I have booked gas since 22.2.14 but every time i booked gas, it shows cancelled after a few days. i talked with the manager of the gas agency but they have not given any satisfactory reply. On three occasions my booking was cancelled. 1st on 22.2.14, 2nd on 5.03.2014 and last on 11.03.2014 my booking references are[protected],[protected] and[protected] respectively. i booked through mobile ([protected]). today i hv booked another and it's booking reference is[protected]. regarding this i hv talked with Mr. Aggarwal the owner of the agency also send a sms regarding this issue but no response has been received so far. I am requesting u kindly look in to the matter and do the needful.

Sir, Namaskar.
My Petrocard Customer ID : CU[protected] Bhatt Pravin Ramanlal.
As on 28/06/2013 there was company' s scheme get Rs.100/ Vodafone talk time by redemption of 6666 points from Petrocard balance. I had used for 3 times. Total points debited 6666*3 =19998 from my point balance. After that I got credit of only for Rs. 100/ . I registered first complain on 01/07/2013 on customer care. According to talk with customer care person within 6 to 7 working dY it will be solved. Complain no. was given 5418450.

After that so many times I made remainder but my problem as it is. Credit of Rs. 100*2 = Rs.200/ net balance 86*2 = 172/ is out standing. I had make a mail on [protected]@bharatpetroleum.in on 02/09/2013 but they have no reply till today.

Today' s latest complain No. Is[protected]/03/2014 )

Do need full in this regards