Bharat Petroleum [BPCL] Complaints & Reviews

sir i am a consumer of BP Gas having consumer no 3421. On 16-11-13 i fieled a compliant against the distributor for not providing the refill on time through home deliveryunder ref. no. 40268284. One month latter on 9-01-14 when i booked for refill online under reference no.[protected] the BPCL/Distributor cancelled the booking on his own. Then two week later on 26-01-13 i again booked for refill under refer. no.[protected] and the fate was same yet again they cancelled my booking. After these two episodes i contacted the distributor for not getting the refill. On this he set a precondition for getting a refill which is "you first withdraw the compliant then only i can unblock your consumer no." on getting this answer i made a compliant under ref. no. 40332778, on which no action has been taken yet for its redresel. so it is my request please take nessecary action at earliest as i have to get the refill from black market on high rates in spite of having domestic consumer status. please make these distributors accountable as they are doing gundagardi with consumers. Thankyou

con no 10527 laxmi enterprises bhubaneswar khurda orissa.booked cylinder on 12 nov 2013 cyl delivered(Rs 1070/-) on 28 dec but system not updated and subside not transferred to bank. delivery shows 21 jan 2014 in system. next cylinder delivered 27 jan 2014(Rs 1290/-) subside transferred on 24 jan 2014. booking deliver and subside pattern not undersood and no response from agency

A am live ahmedabad and my gas connection my big brother home Town change ..barat gas rules regulations change compulsory aadhar I emergency given card but not proseec your gas agency plz. Cheq ...my home town vejalpur ahmedabed.. Gas agency name jyoti gas agency vejlpur near Mona park .. All sttaf not respond plz argent reply

I have paid full amount of gas cylinder, but subsidy amount not yet received in my account, only message came from BPCLPG on dt. 08/01/14 & dt.18/01/14 (order No. 652091 dt. 3.1.14 & Cash Memo No. 167950) regarding my subsidy amount has been transferred to the corresponding bank. I have checked with bank and Bhupindra Gas Agency, Sirsa, according to them all the records are correct but the failfure from BPCL. SO you are requested to check the matter and take necessary step the credit the appropriate amount to my bank account. Warm Regards L.N. Sharma Registered Mobile No. [protected] Consumer No. 3331.

For booking of Refill of Cylinder, we need to visit to Agency office as their phone numbers are always busy, even it rings no one pick up the phone. Once the customer visits to Agency Office and book for refill of cylinder, the delivery will be done after 7 days as per the counter staff. Even after 7 days also it doesn't reach the delivery will take minimum 10-15 days.

my consumer no-617479, i made booking about 25 days back, but gas not delivered, again i booked, again gas not delivered and booking cancelled. now again i booked and booking no-206118. but bolpur majumdar gas says that gad to be collected from the shop and not to be delivered at home.

Greetings!
I, Mrs. Vijayalakshmi, R/o WZ-23/CA/1-FF, Ram Nagar Extn., Tilak Nagar, New
Delhi-110018 is having the Bharat Gas Connection with Consumer No. 24334
Supplied by Milind Gas Agency at Vikaspuri, New Delhi
Today I received the Gas Cylinder with Cash Memo. I am very much sorry to
say that in that Memo - CMNo. 402659 dated 22/01/2014 it has been
mentioned Sub: 2/9. In fact, this cylinder was mine first cylinder to
receive as Subsidy and only once I have received/credited the subsidy
amount in my bank account. To rectify this, I tried the whole day dialing
them. * But to my dismay, the agency never pick up the phone and never
answers. This usually happens with them whenever we try to contact them
through phone and dial up their numbers they never pick up phone and no
answer at all.* This needs to be looked into and kindly rectify the
mistake in the cash memo *as otherwise I will be deprived of receiving the
limited supply of cylinder as otherwise I will be getting only eight
cylinder in the year instead of nine cylinder.*
Please!!!
Regards

From.V.Jayakrishnan Kerala City Kayamkulam Bharatgas Distributor KERALA STATE CIVIL SUPPLIES CORP Consumer Number 48277 Sir I send complaint 3 times to BPCL Field Officer NPARVINDAKSHAN through website but not able to see the complaint in status menu or not solve my problem. I have booked for a refill on 01.12.2013 but after some days I show in the date my booking date is changed to 04.01.2014. This is the last week of January but not yet get the cylinder. Now I have get only 6 cylinder in this financing year. only 67 days are left in the financial year. please take intimidate action to get my all subsidy cylinder. Last complaint detail Date:[protected] reference number is 40329807.

Dear sir ;
My gas consumer number 52071887 in bora gas enterprises rudrapur, uttrakhand
Sir i m face again and again gas refill deliver late in my home.This 6 th time face this problem.This time my gas booked on 13 jan 2014 bit 9 days completed in gas booking but no gas delivered in my home.I m already talk to agencey person but no good responce.
All 6th problem registered through on line system bhut no take a nesasary action on ageney person by archit bansal (Field officer).
So i request to u that this time take a nesasary action on agencey person as not face this problem again with me.

Regards agencey manager no.
Anuj kumar bhardwaj rajeev maheta-[protected]
[protected], [protected] [protected] 43793


Sir all complant bellow following-


Number


Date


Description


Action



40028802

[protected]

Consumer booked his refill on 12/02/12 but till date refill not delivdered. Territory office verbally told to staff of distributor, but no action have taken at distributor end.

Refill delivered on 10/03/2012, confirmed with consumer.



40191606

[protected]

Dear sir my gas booked on twenty two july through on line system but my gas not delivered in my home after nine days completed gas bokking so i request plz look see this matter and my gas delivered send in my home thanks regards anuj kumar bhardwaj [protected]

As per distibutor refill delivered.



40212485

[protected]

Dear sir my gas booking on 21 august 2013 but 12 days completed after gas booking but no gas delivered in my home. Sir this problem face again and again with me please take a nessary action.Last time alreday face this problem and complaint posted in on line.

As per distributor refill delivered.



40250734

[protected]

Dear sir my gas booking on 5 october 2013 through on line booking but 18 days complete my gas booking but my gas not delivered in my home. Sir this problem face again and agian. This type complant registered fourth time in on line system but no take action. Plz this time take a nessasary action on this complant otherwise i go in consumer court. A wait for a action replay.

As per distributor refill delivered.



40271718

[protected]

Dear sir my gas booking on 13 nov 2013 through on line booking system but 9 days completed after gas booking but no gas deliverd in my home.I m alreday contact to agencey person but no responce.So i send this complaent for u plz take a nessasary action. This 5 th time complant for u. Regards anuj bhardwaj [protected]

hi! I have booked cylinder through SMS on 8th January. I am still waiting for the delivery from Prateek Gas agency bangalore karnata.Today is 21st January. when called to their numbers no one will answer thr phone. Its horrible service. I hope you will look into this matter . The prateek is known for poor customer service but we dont have choice to go with another agency as they have decided to distribute the area. They charge 500 for each cylinder. bill amount will be 433 something.

Dear Sir/Madam,

No delivery of lpg gas booked on 04/01/2014 time 0909 hrs reference number 31299319 until now waiting for cylinder may the distributor dont have enough manpower to deliver the lpg cylinder. Open the one more distributor so it can be easy to deliver the lpg. Please do some favor to resolve the issue.

Thanks and Regards,
T.H.Makandar

Hi, Name: Makarand Ramesh Kulkarni Consumer number: 57233442 I am registered user of bharat gas. My earlier distributor was Sandesh Entp. Pimpri. I took transfer letter from them on 11th January. On the same day i submitted it to Ratan Entp. Rahatani. They gave me receipt for that. But they also told me my connection is blocked because of some reason. And to come after two days. I submitted the necessary papers. And i still don't have any response from them. I think there is some error done by staff while transferring the connection. I am in urgent need of cylinder please look into the matter. Regards, Makarand

Respected sir; I was book 20 days before the my cylinder connections then he told you came after 1 month 15 days that i will give to you. Then he treat badly with the customer and took over amount bought per cylinder 435 Rs.kindly request to you please taken this complaint and i will hope to yo solve this problem as early possible. Thank you customer Customer details MAHANTAMMA H consumer no 0008336 Distrubuter details PAWAN BHARATGAS BDO COMPLEX JAGALUR DAVANGERE KARNATAKA 572728 A.K. OBAPP, A [protected] [protected] [protected]@bha

Gaa subsidy not received even 5 days after delivery of cylinder on 9-1-2014 on consumer number 2121 under jayabharathi gas agency, peringathur. The concerned gas cylinder is the seventh in the allowed quota of 9. Please take immediate action

Dear Sir/Madam, i have a connection of bharat gas dealer VINU gas agency ( Maxima complex, Police Station Road, Ollur, Thrissur, Kerala- 680306). I have ordered my GAS cylinder on 26-NOVEMBER-2013 with Booking reference no.11356126. but still not deliver to us and whenever i have call to agency phone no.[protected],[protected],[protected],[protected], no one is picking up the call. I am fed up of calling regular since two weeks but my cylinder wasn't deliver even when it is available. When they attend the call, they are changing the delivery dates unnecessarily . We do not recieved any gas cylinder over 2 months. Please do the needful as due to this, i have facing problem in my home cooking. Thanks & Regards, Paul K.C Consumer No.12599 (Bharat GAS)

My Bharat Gas Cunsumer no 207281 and i book cylinder no 6, date 22/12/2013 i visit to the gas agency dated 04/01/2014 then the carried to the cylinder get my home, the money paid 1260/- Rs. for delivery i assume that subsidy is included, after about a nothing received in my account last 5days again i visit to the agency, said subsidy credited your bank account massage sen my mobile no .but not credited my bank account Please Help me . .

Sir,
I had booked my refill cylinder on 18 Dec.2013 at 08:26 AM, Booking number is 22445194 but this has not been delivered so far and I am facing a lot of problem due to non availability of cooking gas, its my request to you to please look into the matter as soon as possible.
thank you.

my gas agency :VICTORY ENTERPRISES
my consumer number : 7363
Name : Dilawar singh
Address : RZ/B- 257 NIHAL VIHAR NANGLOI NEW DELHI -110041.
contact number :[protected]

Respected Sir/Madam, My waitlist ID for applying new Bharat gas connection is 7649174 To submit my documents (POA, POI) i went to mentioned Bharat Gas agency "Bangalore Gas Agency, BTM Layout, Banglore" As i know 1-cylider will cost 1600Rs and 2-cylinder 3050 (inculding regulator) This gas agency is quoting 6100Rs :- 1 Gas cylinder + 2-burner gas stove + 1 regulator + 1 gas pipe 9600Rs :- 2 Gas cylinder + 2-burner gas stove + 1-pressure cooker or grider + 1 regulator + 1 gas pipe when i insisted only gas cylinder enough, gas agency denied & returned my amount & document, saying that they have run their family and im arguing like illiterate. Even i have too run the family, why i should pay 6450 extra to get the subsidy gas connection.

Dear Sir/Madam, I have ordered my GAS cylinder on 22-DEC-2013 with reference no.24787629 but still not deliver to us and whenever i have call to agency phone no.[protected], 28545600, 28541800, no one is picking up the call. Please do the needful as due to this, i have facing problem in my home cooking. Thanks & Regards, Achal Pradhan Consumer No.[protected]Bharat GAS)

My Bharat Gas Customer id is 60914189 and i book my first cylinder, first it was not delivered and fouth day i visit to the gas agency, then the delivery man said that he returned the delivery slip to the agency as he doesnt know the address then, any how he agree to deliver the cylinder and reach to my home he get money 1080/- Rs. for delivery i assume that subsidy is included, after about a month nothing received in my account and again...