Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir

Bharat Gas:
Saraswati Gas Distributers.... Naigoan East and Naigoan West ..Taluka: Vasai.....Dist: Thane.

We have booked our cylinder on 9 feb 13.... booking done by sms booking ..
Booking confirm No 12 and Cylinder no 4. confirmation recieved by sms on 10 feb 13. on tel: [protected]
Our Consumer No 200215
Consumer Name: Thomas Lobo

Till date we have not recieved the cylinder.. Why?

This agency has 2 dealearships of bharat gas and have employed staff which is not enough for even one agency.They are not able to meet the demand for the cylinders as they are short of staff.
Also their staff at times is rude and evasive.they (girls at the counter) also lie about delivery time and date..

Staff compliants about being underpaid and overworked, They store their cylinders in the open exposed to the elements like rain and sun and dust..There is no roof at their storage facility which is always half empty..
They are now asking all consumers to carry the cylinders from the agency office and also say that they will discontinue the delivery completely in the near future. This is not only un-acceptable but dangerous as well...
No we will not collect the cylinder from the agency office, we pay for the cylinder which also includes the charges for delivery.
We hope and want bharat gas to appoint a new distributer at Naigoan who can share the load and relive us of this agony once and for all.

We hope bharat gas will address the consumers compliants ...and not ignore it as they often do...

Thanks

Thomas Lobo
[protected]@rediffmail.com

Dear Sir,
(Warm Greetings)

I would like to register a complaint against Bharat Gas Agency and its distributer - Balaji Gas Agency regarding their irresponsible act on issuing the Gas cylinder. Our consumer Number is 11242 the Gas cylinder is taken in the name of my Father we are residing at Kondithope, Chennai.

We are not receiving any proper information from our Gas Agency regarding how many gas cylinders will be given to us in a year. Every month we have to phone them 5-10 times and have to send them plenty of SMSs to get our monthly Gas cylinder. The distributor is forcing us to take Gas cylinder on higher rate i.e. they are asking us to pay Rs. 1000 and above.

It's been two more than months still we have not received our Gas refilling. The gas agency is not responding properly and started abusing saying do what ever you want to do we don't care.

They being government officials and registered agency it does not mean they can do any thing as they want to do. This is an open corruption happening in our place. We feel insecure on planning our monthly budget because of these kind of issues. If this is going to continue for some more times then we have to take some severe action against such Gas distributors.

Can someone take strict action against these Gas agency? Can we register FIR against them in police station?

I also want to know how many Gas cylinders will be given to consumer in a year?
What is the frequency of issuing the Gas cylinder? is it two months,three months or more?

Gas Agency Name - Bharat Gas
Distributor Name - Sri Balaji Gas Agency
No. 2, M.S. Koil Street, Royapuram, Chennai - 600013.
Ph No[protected],[protected]

Regards,
Anil Kaura
[protected]

sir, i have applied for a new l.p.g gas connectionin bharat gas about 8 months ago.then i recieved 2messages in jan & feb 2013 from company that your new connection has been senctioned please contact to your local distributor.but the distributor has informed me that we have not got any informection for your new connection from company. sir i have not any gas connection in my house.i have provided aall neccessary documents to our distributor.please issue me my new gas connection. thanks

I sri uttam bhakat ,consumer of Bharat Gas under M/s nandeswari gas distributor of sainthia have been suffering for delaying and no home delivery service of LPG cylinder.My consumer no 1982.booking ref. no[protected] on 11/02/13,last delivery date-04/01/13.I have submitted my complaint in details to Oil Industries help line on 18/02/13,complain no[protected] and 40124269 on 23/02/13.Field officer also have been reminded through customer console...

Respscted sir,
I am G.madakannu 57 west street melayearmalpuram Aladiyur tirunelveli dist tamilnadu.
my consumer number is 11124.at present i am using one refil cylinder.so i request for second cylinder at jaichidambaram gasagency which is in sivanthipuram. still now agency is not giving second cylinder to me.
so i request to bharat Petroluem to take necessary action against jaichidambaram agency.
Thanking you.,
G.Madakannu

I was really upset when cheated by a guy who filling petrol in BP Petrol Bunk
Velachery Main Road, Guindy
NEXT TO BCG Staff Quarters AT Halda Junction 2.0 km FROM Guindy Railway Station
They are often cheating most of the people manytimes, i get cheated by them multiple times.
I asked them to fill petrol for Rs 200 and Generally they start filling petrol without showing us the zero in the Meter display.
They are expert in tricking to divert my attention he told me that there is dust inside petrol tank.
Suddenly they did stop the meter and meter shows 150 Rs. They cheated Rs 50 and endup with Rs 200 by reset the meter.
Beware of PERTOL BUNK FRAUD and Fake Petrol BUNK Meters.
Even PETROL BUNK Owners are also involved in this kind of FRAUD by trained them the Petrol bunk employees to cheat the customers.

Dear Sir

I am a customer of Bharat Gas. My customer number is 15367. My distributor is MAITREE GAS . On my return to Odisha after a long time I found my consumer no. blocked by distributor without any information.
I am aged 62yr old man need to transfer my connection from MAITREE GAS distributor to a distributor in Bolagarh which is near to our locality.
When I consulted the MAITREE GAS manager on this matter , he told me to first surrender my two cylinders and write a surrender application as my account was blocked due to zero refills. And then they will transfer my gas connection to Bolagarh.According to manager instruction I did the same but its the 6th time the officer threatened and returned me empty handed by saying I will never get my two cylinders back ,will get only Rs.1400 in return.
He also told that he would have no alternative other than to close my consumer a/c. Kindly allow me to know whether customer can express his grievances to the authority and for that reason the dealer will close the customer relationship ?
It is requested to kindly look in to the matter and order them to return my two cylinders and transfer my gas connection to Bolagarh.

Thanking You,
Shaikh Manjur Hossain
At: Dalai Sahi
Po: Manikagoda
Dist: Khordha
PS:Bolagarh
Pin: 752067
Mobile No. : [protected]
Dated 14.02.2013

My consumer no. is 3008 in the name of LEROY D'SA. I have a Bharat Gas connection and have a facility of 2 cylinders. On 19th January, 2013 my gas was over so when I order a refill cylinder on 21st Jan, 2013 (Monday) and reminded them that standing instructions are for Saturday delivery they asked me to call again on 31st Jan as saturday, 26th was a holiday. On 31st Jan I called and asked them to supply gas cylinder on 9th February as it was my off from work but they asked me to call again on 7th Feb. 2013. I called and ordered gas on 7th Feb., 2013 they told me that it would come on Saturday and gave me order no. 84. On Saturday the gas cylinder was delivered but on taking delivery my wife noticed that the cylinder had 04 12 which means the expiry was the last quarter of 2012 and she refused to take the cylinder. The delivery man told her it was ok to accept and when she refused to take delivery he questioned her whether she checks all the provisions when she purchases. She made a call to the Bandra Gas which is our dealer situated opp. Gaiety/Galaxy cinema and informed them,. They promised to send it on Monday so she took leave and stayed at home but even after calling Bandra Gas[protected], 6501698) they did not send the replacement cylinder. This is the second time this situation has occured with us and the gas company and their staff are rude and disconnect our calls when they hear what we have to say. We are at their mercy because we need the cylinder. Kindly do the needful and give us justice.

I had booked a gas cylinder on 4th Feb with local agency M/s Amar Jwala GAs Service through Mobile. Booking reference no is 32167785. Cylinder has not been supplied yet. I am trying to contact the agency through the given Mobile no [protected] right from 6th February but every time this no shows switched off. My connection no is AJ6778. Pl look into .

Dear Sir/Madam Date[protected]

I ( Bharat Niveriya) am a customer of Bharat Gas. My distributor is Jacob Gas Agency 19, Kankariya Muncipal shopping centre kankariya Shahalam road Ahmedabad-22 Phone, 25397075,[protected]
My consumer number is 14715.( B-13 Ashok Tenament opp. Cadila Lab. Ghodashar Ahmedabad),

I had booked for a refill through SMS on 24th January-2013 after booking I got SMS of confirmation my booking reference no. is 31683941 by SMS already 18 days have passed. I follow up 5 to 6 times they promise me we will deliver today but agency promise failure last one week I think they are bluffing me
I don’t have gas my earlier cylinder consumed I and my family struggling last one week.My children is suffering illness by eating out side food last one week.
As you know “Cooking Gas” the person concern cannot live without gas. In case I will not get refill within 24 hours, I am going to write to your bharat gas head office directly please note
Please look seriously and arrange to supply refill immediately and oblige.

Regards
Bharat Niveriya
Cell No. [protected]
Address - B-13 Ashok Tenament opp. Cadila Lab. Ghodashar Ahmedabad

I had applied for a new gas connection on 30 November 2012 . it took 2 months to clear waiting online. i live in aditya park, hari om nagar that is in mulund east (mumbai) and i had submited my papers in sai baba gas agency that is in thane east as this agency supplies service to our area. when finally my no. came i got sms on 2nd Feb to submit my papers to gas distributor agency in mulund - prasan gas co... as a result i went to sai baba agency and told them to give my papers back. then i went to prasan gas company to submit my papers. there they refused to submit the papers as my home is not within there service area .but the staff was helpful and made some alteration online on the site and informed me that now thane east branch would accept my registration. they told its the mistake of sai baba agency and there staff should have checked this online and made alteration there and it would have taken hardly a minute to them. then again i went to sai baba agency to submit my papers back but inspite of doing that there staff told me to fill a new form again online for a new connection with changed address . and when again my no. comes i should submit the papers . when i requested her to check it online, the staff of other gas agency had added our area to there agency then she payed a little effort and submited my papers after checking online.
the staff sitting in thane east branch of bharat gas agency (sai baba) is so inefficient and inspite of doing a bit of work and solving the problems the keep sending u back again and again for such petty reasons..

kindly employ some efficient staff in your sai baba agency of thane east please

FORCE TO BYE THINGS
Distibuter(rudra bharat gas) is forceing to bye other product with new connection.and we do not know actual price of new connection and it is demanding Rs 5900. so please help me very soon.

WARM REGARDS
MANOJ SONI
BANSDIH
MO-[protected]

Dear Sir Madam,

I need to book my cylinder online but my previous delivery status is pending, hence unable to book the gas cylinder. And also Failed to Contact in Devmogra Gas Agency because no one is picking up the phone. Following are the details for my previous order requesting you to kindly send my cylinder asap. Dear Saeed Khan Your request for Refill booking is already registered on 28 Nov 2012 with reference 29325636

COMPLAINT AGAINST MILIND GAS AGENCY KESHOPUR

dear sir/mam,

i have a bharat gas connection at milind gas agency keshopur new delhi... i booked my cylinder there 15 days ago..but till now they have not send my cylinder yet...so i request you to look into the matter..

thanking you
yours truly

Mahender saini
wz-12c/2 Budhella Vikas puri new delhi - 110018
PHONE NO - [protected]
.

Hi, this is Gunjan Pratap Singh, from Jamshedpur. I have a severe complain about the city gas's delivery system. They never deliver gas cylinders on their own. It's us who have to go every time and collect the cylinders from the warehouse. And if they decide to come, once in a while, it takes nearly one month from the date of booking. I tried to contact the local complaint cell but there was not a single complaint cell in jamshedpur for the Bharat Gas. Then I called up to the regional office (kolkata) twice but no one picked up the call. After that I called the Headquarter, where a lady picked up my call and gave me Mr. Mukherjee's number who is I guess the regional officer. After that Mr. Mukherjee, Gave me another number, Then I called up that number. Finally there was someone to talk to for more than 1 minute. He talked very politely but of no use. Asked me to give a written complaint to the complaint cell and told me that he will get back to us within half an hour. when he did not called us back after half an hour, I called him up and landed up with no response from his side. Please look into matter as soon as possible. Contact me on [protected]@gmail.com
Thanks You.

My Name is Srinivasa Rao Naidu my Bharat Gas consument No. is 52732 and till last month I am existing customer of Mahalakshmi enterprises-Indiranagar, Bangalore
Last month I have booked the LPG vide reference No.30236985 Dt.20.12.12 still i havent receivd cylender and when I viisted the Agency with the booking reference they told me that distributor has been changed and contact the Prateek Enterprises which is located at Bansawadi-Bangalore, I asked how it has been shifted to without prior information then they said that we don't know please contact them only.

I would like to know, how it has been shifted to without prior information to the customer
now we trying to contact them nobody answer my phone calls and if i want go to agency its too far

I would request you please look into this and help me.

Srinivasa Rao Naidu
Bangalore
Mobile: [protected]

i have complaint Regarding the cylinder Leakage Was delivered at my Place yesterday And It was leake told delivery man to take back but he kept the cylinder at home and run away. I am not able to understand how you people can do this. it can be dangerous for many people. Hope You will understand. Customer id:42790

Regards
Salim khan
[protected]
[protected]

Back ground: Ramchandra Gas Agency, the Distributor code 110914 by/from Bharat Petroleum Corporation Limited and having its address at Shop No. 6, Panorama Park, Shiv Vallabh Road, Opposite Omkar Hotel, Dahisar (East), Mumbai 400068; has completed the procedure and collected Rs8403/- in cash, on[protected] for the new connection of Bharat Gas and delivered two (non subsidized) gas filled cylinders of 14.2 kg. one domestic pressure-regulator, one 1.5 meter-long gas-delivery-rubber tube, 2 trolleys for cylinders and one pass-book.

Complaint: (a) TWO TEA POUCHES Rs132/- , ONE TWO BURNER-GAS STOVE OF 'APOLLO' COMPANY Rs2450/-, ONE SPARK-LIGHTER Rs110/-, ONE ORDINARY PLASTIC COVER Rs15/- (for keeping A4 sized paper-sheet with Agency details printed on it) are compelled on me to buy; though I resisted as I am not in need of any them, as I am having them all already; that I choose different brand of tea and using three burner stove of Sun flame brand and also the lighter. The bill-making (attending) lady-staff of the Agency said it is the Bharat Petroleum's Regulation/Rule and compulsion to buy for new connection.

(b) Besides, they charged/billed as Stamp duty Rs100/- (but stamp duty had been paid to the Bank for franking the affidavit earlier by me), Incidental charges Rs45/-, ADM. charges Rs45/- were also billed.

We had shifted our home from Malad to Bhayander on 15th October 2012.
In the last week of December, my husband had approached Malad gas agency ( Mukta Gas Service) for change of address. They had asked to submit two cylinders; then they issue a receipt. The receipt has to be submitted at Bhayander agency and has to collect cylinders from them by paying the amount. We were surprised when gas agent had asked us to pay @ 950 per cylinder and informed us that three cylinders were dispatched between October 2012 and December 2012 where we had not shifted since 15th October 2012. And our frequency of booking also varies from 1 ½ to 2 months. We had asked dispatch date to Malad agent but they refused and told all the data are deleted if the person account details are transferred. We had no option and had to pay @ 950 per cylinder and collected two cylinder by paying Rs.1900. Complaint letter was sent to colaba office by registered post but till date no reply is received from them. Also we dialed customer care and lodged complaint. ( complaint no.[protected]. They told that they received reply from service agent “ no such consumer exist” . We seek your intervention and need our amount back. And also to punish the culprit who had played in our consumer ID. There was auto fare from Bhayander to Malad for carrying cylinders and extra bucks which we have to pay for un delivered cylinder. Please do the needful.

BHARAT GAS CONSUMER NO : 21762

I had booked the Bharat gas ( CITY GAS -Distributor-Baguiati ) on 02/01/13 got booking no : 28976129 by auto generated SMS.
after 15 days, we have not received gas till 17th Jan ,then we called to ph: 23583712,23595376,23214343, they told booking no already been cancelled.
After our discussion , they booked the gas again on 17th Jan ( Booking No: 9010 ), & commit will deliver...