Bharat Petroleum [BPCL] Complaints & Reviews

Dear sir,

I have a connection of Bharat Gas no. 52130874 at Saraimir,Azamgarh VISHWANATH BHARATGAS SERVICE AZAMGARH UTTAR PRADE, Uttar Pradesh
(Domestic). We are facing the following problem.

Sir,aap se request hai ki maine 15.11.2011 ko naya connection liya aur ek saal tak agency wale connection paper aur blue book nhi diye,kaafi din daud bhag karne par ye log connection paper aur blue book diye,is k dauran ye sab mere connection se cylinder black karte rahe,mujhe pata chala to ye bata rahe hai ki ye unka apna personal mamla hai,mujhe September 2012,ko connection paper aur blue book diye,gas book kiya hu abhi tak gas delivered nahi kiya ebharat transparency portal report p 1 subsidized cylinder show kr rha hai,jiska order no.5936,booking date 07.09.2012,delivery date 29.09.2012 hai.ye cylinder mujhe mila nahi hai to ye log kisko diye hai.
Mujhko connection k saath milne wala cylinder aur chulha etc nhi diye hai agar cylinder mere yahan ayega to mai inko khaali cylinder kahan se dunga,baar baar kehne par ye log kehte hai mil jayega abhi gaadi nhi aayi,ye tarah tarah k i baatein keh kar taal dete hai,aur acche se baat nahi karte,inka behavior itna kharab hai ki log pareshan hai,

Plz confrim where we are right or wrong and what action you will take. Otherwise there is no mean to write the complain. I hope that you will send the reply.


Regards
Obaidullah S/o Sadruddin
Kharewan,Saraimir,Azamgarh.(UP) 276305
Mob:-[protected]

As we were out of town ,my uncle was not able to take refill of gas cylinder, for nearly 240 days so i the distributor on the counter said when i went to book the gas that ur number 19171 has been blocked ,how can i get it unlocked.

I 'm cosumer of Bharat gas . My consumer no is 70004098 . The distributor is Godey Gas service . The problem is 1) 15 day delay in supply of refilled cylinders. booked on 28/09/2012. No supply till date 2) Phone line always busy .3) Office staff rude , adamant & inconsiderate 4) NO action taken by BPCL against the dealer for previous complaint 5) No impovement in service by dealer since last 2 yrs.
MY name Dr Shashikant Darveshi , phone no [protected] email id - [protected]@yahoo.com

My Coustomer No.2951 I Booked Refil Online (online Ref. No.[protected] on Dt.[protected] But Not Delivered Till Date. I Call Bikaner Office But They Said Online Booking is Closed But Other Agencies Mangalam Agencies Delivered. So Plesae See My Complain And Take Some Action

Yours Regards
Mahendra Pareek
Sardarshahar

hi sir,

This is vikas pandey and i am consumer of rahul bharat gas agency. i booked a cylinder on the date of 5/10/12 and my booking no is: 27147198. but it not deliver till date. i have call so many time but no one receiving my call. i don't know when the deliver cylinder. so please do the need full.

I had taken the gas connection on[protected] from Mohindra gas distributor no. 541853 which is in the name of third person because at the very time, new connection had been banned by the Govt. of India as per version of distributor. Due to compelling circumstances, the gas connection bearing no. 4286 was taken in black marketing. Since then, I am using the gas connection regularly. More over stamp of the distributor also fixed on my ration card also. But connection was/is standing in the name of Smt. Bhagwani Devi. Now the distributor making the threatening to cancel the above said connection. While the connection was taken after paying Rs. 2500/- to the distributor. I have no other connection in my family. Kindly solve the problem.

Our agency Sap no is 135280 Hailey mandi gas service I am the customer of Bharat Gas under the consumer no 192 from last many yrs My problem is this my Bharat Gas agency holder never coperate us familiarly and never gives us refill on the time and he said he will delivered 27 September I also said to J P Thomas A.S. Manager but after a weak till now this is not delivered. when we book our refill for home delievery we never get refill at home after given date by gas agency by home always we take delievery from godown Rajpura after spending full day and travel expense and after the more waiting of home delievery and refill We have harrased mentally Plz co-operate us

Since the bharat gas service office lpg distributor of m/s quick gas servicce has moved from andheri west to jogeshwari west office -M/s rangrai gas shop no 1 tulsi niwas patel estate road opp momin nagar pustikar chs jogeshwari west mumbai-400102
no one answers the gas service numbers for supplying the new gas service if you try calling anty of the below mentioned numbers they do not answer any of the numbars
26789300
26791376
26799404
26797291

on approaching them they say they are busy there are 4 staff and none of them are bothered and say we cannot pick the calls try the same and have some action taken this is really ridiculious why there is no action taken against such staff attitude
all customers are really grived regarding this issue ........lines are given so that we can call

I was a consumer of bharat gas and my con no was 35157.But due to my transfer i requested to transfer my connection in Leh.But due to administrative reason my transfer has been canceeled within two month.So i want to take my connection again in hospet but the maneger refused me to give it again in hospet thay said we transfered it in leh already.
So plz tell me the procedure of it. I want it back in hospet only.

Anoop singh

PRT K.V. HOSPET

I am a Bharat Gas consumer (Consumer No.[protected] since year 2005. But, this is the first time in past 7 year felt guilty of being a consumer of Bharat Bag.
Due to a change of residence I had to apply for a change of distributor, whichever was near to my new residence. Unfortunately, Ashadeep gas (Bharat gas distributor), Birati, Kolkata- 51 is the distributor where I had take the transfer to. After a harassment of couple of weeks or so, they finally got my connection transferred and registered in their branch just today that to after making me sitting for over an hour in their branch.
The behavior that I received from them was such a rude, insulting and humiliating that at times I was started thinking of surrendering my connection and go for so other Gas service agency.
The ways they harassed me was as below….
1) As per them they don’t take transfer of any connection to their branch if the consumer is not staying on the grand floor of a building. And since in my present residence I stay on 4th floor, thus they forced me to accept that I have to take the delivery of the gas cylinder only on the ground floor, other wise they will not allow me get my connection transferred to their branch.
2) They are forcefully selling Packet of teas worth Rs 90/- per packet to their consumers and when I refused to take that, they simply refused to process my connection transfer request. So, I finally had to buy that from them despite of my unwillingness.
3) Extremely bad and rough behavior received from the distributor, which I never expected from a professional distributor of Bharatgas.

Being a consumer of Bharatgas I am literally surprised as to how a distributor of a Government Gas service company enforces such illegal rules on their customers and misbehave and threat the customer who even ask a question about their illegal rule. This is really unfortunate for us to have such an unprofessional distributors in the chain of Bharatgas.

M/s Bharat Petroleum have shifted the supplying Gas Agency for my residential area from a point 2 km away to a new point 10km away for no apparent reason.
The old supplier - Shanti Gas - was very efficient while the new one - Aravali Gas - has a very poor reputation as can be seen from the many complaints online (Google search "Aravali Gas Gurgaon")
Furthermore - to effect the change , a consumer has to first go to Shanti gas to collect documents and then proceed to araval gas to submit those documents. In this day and age, imposing such burdens on Senior Citizens like myself is totally unwarranted

I VISITED SHIVA GAS DEALER GANDHINAGAR JAMMU FIVE TIMES BUT NOBODY ATTENDED ME SINCE SECOND CYLINDER IS GOING TO EXPIRE ALREADY LYING ISSUED ME.IT IS VERY DIFFICULT TO COOK MEALS WITHOUT GAS.I AM READY TO OBSERVE REQUIRED RULES. KINDLY INTERVENE AND DIRECT THE CONCERN AGENCY TO DO THE NEEDFUL.MY CONSUMER GAS NO IS S-126.






SWARAN GUPTA R/O 532/3 EXTN.
TRIKUTANAGAR JAMMU.

I BOOKED MY LPG GAS CYLINDER TO MY GSA AGENCY M/S MITTAL GAS AGENCY DATED ON 12/09/2012 BUT TILL DATE THE ABOVE NOT SUPPLY THE SAME. PLEASE MY CONSUMER NO.20512 .It IS HAPPENED REGURALY PL TAKE NECESSARY ACTION FOR ABOVE
REGARDS
R N KUNDU
KASHT APTS FLAT NO.C/101 PLOT NO 26&27 ROAD NO.2&14
SECTOR -10 NEW PANVEL (E) PIN 410206 DIST. RAIGAD
MAHARASHTRA
[protected]@yahoo.com

No. 4522, I have been trying both numbers since morning no response contineously engaged.
This is always scenario, I do not understand how can one register his refill request..
Pl. book cylinder and confirm on mail id - rajesh.[protected]@lavasa.com

My consumer no 51114171 I have booked my gas cylinder on 17th Sept. 12. I have received following with booking no. 344 and cash memo Now till date I do not understand how many more days will take in delivery of cylinder.

To

The Head of the department

Sub: waiting for the connection since last one and a half months

Dear sir

This is to inform you that I had applied for fresh Bharat Gas Connection One and half months later.I had been calling the agency a several no of times for request of connection and every time the response has been it will take a week ,it will be done tommorrow etc.i had been waiting since last one and a half month which is a long period .This is a compliant against the SRI SAI Bharat Gas Agency ,I have the receiving of the documents presented by me to the staff,if no action is taken immediately ,I will raise this complaint to higher authorities.

This is Jagadeesh from pune bharat gas agency Distributor m/s Ratan gas agency very bad service providing every time to the customer. my complaint is while booking the gas they cmmmited 7 within days will be delivered now they took 20 days wrong commitment and 2nd thing they took 25 RS more while delivering at home despite they are not giving bill also.main problom is during working day all phone more busy if they pick rash talking my cosmer no is 50005 in Ratan enterprise I am not at all happy this kind of service from Ratan Gas distributor. my celll no is 91-[protected]

respected sir,
i prabal omar of kanpur city not getting a new gas connection i had tried a lot but no action is taken gas agencies please help me out

Hi
This is Ram Das Swami a Customer/Consumer of Bharat gas(BPCL). My new consumer no. is 51109819 which is being allotted to me recently. I am a customer of Bharatgas since more than 20 years with the same agency.
I have being transferred to a different LPG gas agency same as 7000 other consumers of the same agency without any notification or public issue. This is not only me but rest of the other 7000 consumers, and I believe they might be not happy about the harassment they are facing
The field officer named Gaurav Yadav (URAN) who had made these changes as he wanted to. and he has not even provided a single prior notice before deciding so.
I am the consumer of BPCL, but not the officer who will decide what action to be taken on my account without my permission or without any circular or notice.
He had transferred my account to such an agency which is far away from where i reside so it is not possible for me to get my hands over it, and it is terrific way of harassing the consumers.
He is an employee of a public sector and as per me all the public servants should serve their consumers/customers with the utmost comfort level which he is failing to do.
Also he has transferred the accounts to some other agency so why is he not at the place to answer what made him do so. As i am a consumer i have full rights to question.
Even though the contact details are being provided so why does he fail to respond. I enquired of my account being transferred by whose permission. Its my account and he is not the one to permitted to do anything he feels so until i permit or without any circular.
I tried reaching him a lots of time but he never reverted. Even though whatever is happening is not at all acceptable neither to be neglected, and as a feedback BPCL should take some strict actions against the officer who is messing up with the customers or their accounts that is the only reason I am escalating this matter to you.
I hope U will understand the situation and take some necessary actions to avoid such circumstances.

The Details of the officers are given below

Gaurav Yadav
Executive (sales) LPG
BPCL URAN LPG territory
Email : [protected]@bharatpetoleum.in
Mob. [protected]

Sultan Dharani
Territory Co-ordinator
BPCL URAN Territory
Email : [protected]@bharatpetoleum.in
[protected]

Ravindra Deshmukh
Territory Manager
Email : [protected]@bharatpetoleum.in

I have two issues regarding my Gas Agency (ABR Gas Agencies)

1. I am a Bharatgas LPG consumer at ABR Gas Agencies, Pattabiram and my Customer number is 18667. I booked my gas cylinder by sending SMS to 57333 on 24th July 2012. I received a confirmation SMS immediately after booking that says Dear Manoranjan M V, your booking reference is 25587752. Please check the seal and insist to check for leakages during the delivery of the cylinder. We got busy with our work and when I called today 01st September 2012, my agency say that the booking has been cancelled as we booked 8 days before the actual booking date. They say that booking has to be done after 25 days of receiving the previous cylinder and I booked on the 17th day. They said that it was my mistake in registering before the booking cycle. I accept, but I asked them then why was my registration accepted and I got a reference number and that they could have sent a registration failure message instead. But for that they say it is the consumers duty to check for the cylinder booking or delivery frequently and they do not have a system that sends alerts for cancelled registrations. How is this possible? I was rest assured that my cylinder has been booked as I have received an alert that says that my cylinder has been booked with a reference number.

2. I again registered for a cylinder on 01st September 2012 and the reference number is 25587752. In the agency after hearing my registration cancellation issue previously, they said that they will see to that the cylinder will be delivered within 10 days, i.e. on 11th September 2012. But I received my cylinder only on 17th September 2012. The bill has been generated on 07th September 2012 for delivery. Why this delay of 10 days?

I had similar issue last year of delayed delivery and the Complaint ticket number received on 11th August 2011 is C[protected]. Just because of the faulty registration process and improper customer service at the Agency I had a total delay of 52 days to get 1 cylinder. I have a family of total 4 members in which two are kids, 1 school going and the other is just 1 year and 3 months old. The problems I faced because of this delay cannot be expressed in words and can only be felt. I raise this issue not to punish anybody, but to see to that not another family man like me would get in to such a bad situation.