Bharat Petroleum [BPCL] Complaints & Reviews

I am a customer of Pushpam Gas Agency located in New Gajra Society, Bibwewadi, Pune. The persons sitting in the office tells to the customer that waiting period between 2 bookings is 21 days so in this financial year till date a customer can book approx. 7 cylinders but through the Bharat Gas -Transparency portal of this particular dealer, I had found that they had allotted a customer at the max of 13 cylinders in this financial year till date (for reference I am attaching the screen shoot of the same). For the same customer they had done booking multiple times in a single day.
The same office people says that it will take around 7 working days for the delivery of the booked cylinder, but for the certain customers they are delivering on the same day, the same customer mentioned above. These all details are of the domestic user. In last 5 months of this financial year how a person can use 13 cylinders for the domestic use??? How the officials are doing booking so frequently and delivery on the same day of booking.

Please Bharat gas officials look into the matter and be transparent & equally treat to all customers.

Thanks for your concern.

Hi sir,
we have order for a refill of gas since 2nd of august. the last delivery was on 16th of July. we didn't get the gas delivered till date , moreover the gas agency is not even giving any information and is behaving very harshly to the customers.
the gas agency address is given below
Jyoti Gas
Sanskrit College Road
Tripunithura
Ernakulam
Kerela

I booked a refilling request on my connection No 25407 on 04/08/2012, which is a bharat gas connection and the dealer is M/s Nihal gas agencies, Mayur Vihar-II, Delhi-110091.

after booking, the delivery is not yet been done after continuous follow ups.

now when i requested for refilling of cylinder on 19/08/2012, the agency persons refused my request and asked us to come to the agency for taking our filled cylinder and also refused that there was no booking on my consumer number. Previous delivery was also late, why the costumer's should suffer all the time due to their negligence i am having the booking reference number also with me. Why all the time we are facing same kind of trouble you tell us what we should do. This is a humble request kindly arrange to resolve the problems and take a strict action against these agency people.


Regards,

Renu Singh

Bharat gas
Distributor Name : Tolly Flame
Code : 461873
Address : 1/69 Naktala, Kolkata - 700047
Phone Number :[protected],[protected],[protected], [protected]
...................................................................................⇄

Gopal Krishna Karmakar
Bansdroni, kolkata - 700070
Consumer number : 20644772
S.v Number : [protected]

................................................................

The gas deliverance on time has repeatedly been delayed since day one. Which gets delivered after 12-14 days from the date of booking.
And most of the time the numbers given above doesn't gets answered in spite of continuous ringing. And once it gets connected it seems the person over the phone has no interest in listening to my sorrow and according to him the gas should be delivered within 5-6 days from the date of booking but that doesn't happens and it takes 12-14 days to arrive at my doorstep.

Its getting worst day by day to deal with them.

the dealer of bharat gas namely chanar gas at chanapora srinagar ,not giveing home delivery faculty to costumers pls help

complaints against SR enterprises, bodhgaya, domuhan moad.

Dear Sir, i am consumer of sr enterprises Bharat Gas.
My name is md shamim uddin consumer no.=916
Gas booking recipt no.14202 dated 05/08/12.
Tomorrow is our festival eid nd he dosent give me gas refilled cylinder i am also a handicapt person i presonaly go to agency office he abuse me and denide to home delivery service so what i do.per year only he gives 5 or 6 cylinder can you possible to do something and help me my contact no.=[protected].
Help me and my country
Thank you

I have applied for Second Bharat Gas connection at Ratan ent. office. I have given application on 31 Aug 2011. Still I have not received second gas connection. I have done enquiry for the same at ratan ent. but no one is giving satisfying answers.They are just ignoring. Please help me in getting the new gas connection.

Bharat Gas

Location: Maharashtra, India


Ashok, on Aug 17, 2012,


delay in delivering LPG Cylinder
Bharat Gas Dealer, M/s Sai Ram Gas Agency, Kharghar, Navi Mumbai
Phone numbers 27743290 / 27743650
Consumer number 54171, flat-202,plot-10A, Gokuldham, Sector 20, Kharghar Navi Mumbai, 410210

Booked gas cylinder (thru telephone) on 7th, Aug, '12. Not delivered till yet.

Whenever, we get them on phone, they give excuses, and make false promise

My domestic gas connection is with superlames ,D cruz court road,kazhuthumuttu,16/457,thoppumpady, Consumer no:S-7441.Delivery of gas is taking more than 55days.(we should go directly and collect ie why 55days.).Attending of telephone is very very less.So......many times informed them but the action is zero.Kindly give us justice.

hello sir/madam,
this is to inform that i am a dealer under Bharat Petroleum Limited, at majri kishne waali, khanna-amloh road amloh. the machines at my petrol outlet were not working since 15 days, i am facing a lot problem. i asked so many times at nearby headquarters BPC , sangrur but they did not respond well. the model of machines is HSD 1 type and MS of diesel and petrol respectively. kindly send your appropriate engg. to repair machines. inform me at my email i.d. as soon as possible ([protected]@yahoo.in).
regards
Baljit Singh
Randhir Filling Station

Dear Sir,
I am LPG gas consumer,I deal with ALPHA INDANE Agencies, kachnar toly singh more hatia ranchi-3 services who are the distributor of my area.My consumber no-2216 at booking date-30/7/2012 with booking no-227256. I have been received the message by case meme -1489 generated cylinder shall be delivered shortly .But I have not received the cylinder until .And false information gave to me at 8/8/2012


S.K .Choudhary
river view colony ,hatia
ranchi , jharkhand

Dear Sir, I booked my Bharat Gas under Dipsikha Gas & Gadgets at Harinavi, Netaji Subhas Bose Sarani (consumer no. 3707) on 13th of July, 2012 till this morning (when I left for Office) the said booked cylinder has not yet been delivered. My family including two babies is living (rather starving) without gas for the last fortnight.

This is in connection with recent incident of denial for booking of domestic LPG refill (Consumer No. 1975) by my distributor. On contacting in person and gathering information from M/s Bharat Gas, what I could have summed up is as follows
My name (unfortunately it is swapan mondal) has been blocked from further booking of refill by the company i.e., M/s Bharat Gas (a subsidiary of BPCL) as there are several consumers named ‘SWAPAN MONDAL’ in the list of my distributor and the gas authority has assumed that myself is fraudulently drawing cylinders through these names (i.e., one person with various Consumer number). But, I have no clue to understand that, why didn’t they think that fraudulence can also be done by falsifying name and address.
While asking the distributor about the solution, I am advised to deposit the ‘voucher’ which I have been issued during the time of taking connection along with photo copy of first page of my Consumer’s Book, any proof of address (POA), proof of identity (POI) and an affidavit swearing in that I do not hold any other connection.
The idea of submission of ‘POA’ & ‘POI’ again is welcome. To me, after verifying these documents with the originals, one can originally identify the consumers and thus can distinguish between consumers having same names.
But the idea of submission of the ‘voucher’ appears to be harsh, since the distributor and the company themselves have retained a copy of at their custody. Moreover, the voucher number and issue date is vividly written in the Consumer’s Book along with all other necessary details.
And for affidavit, I would like to know that why I should be forced to submit affidavit to dispel their doubts by swearing in that I have no other connection? But if it is within the rules and mandatory for all consumers then I must comply with. Rather the onus of submission of affidavit should go to the distributor by swearing in that the all consumers having same names in their list are all separate persons staying at separate addresses.
From all above, it reflects the draconian attitude of my distributor at the behest of M/s Bharat Gas which is simply mockery of their much touted slogan ‘customer first’ and for me there remains a pile of harassments not only because I am a customer of M/s Bharat gas but also there is no substitute in my locality.
Before I end, I would like to state that, I consider myself fortunate enough to have the access of seeking help from you, but think of the several others less fortunate to convey such miseries of theirs to you. Therefore I took up the flag of “JAGO GRAHAK JAGO”
Name: Swapan Mondal
Consumer No. 1975

On june 29th 2012 I filled up petrol in my newly bought car at Bharath Service/Filling Station and hence gave 5 ltrs coupon (given by Car dealer - Mithra Agencies for any new car sold by them)

First I gave 5 ltrs coupon to fill up the petrol tank and once the meter showed 5 ltrs I told the person to fill up the tank full and the meter stopped at 42 ltrs

I asked the person filling the petrol when the tank limit is 42 ltrs then how can 47 ltrs would fit in (5 ltrs coupon + 42 ltrs) and for which he says 5 ltrs would fit inside the pipes leading to the tank

The petrol tank capacity for my car is 42 ltrs.

So that means the 5 ltrs coupon petrol somehow has been not filled by them and filled 42 ltrs for which I paid thru my credit card

Most of the petrol bunks do such cheating / malpractices and the the consumers would not get any doubt since meter shows the reading properly

I want BPCL company to take notice of this cheating by this Petrol Station and cancel the licence immediately

Also want Mithra Agencies to check this and stop issuing 5 ltr coupons on this Petrol Station

Request concerned authorities to to taken care of this

On june 29th 2012 I had I first gave 5 ltrs coupon and asked the person to fillup the tank full.

After the Tank was filled full I find the Petrol Vending Machine meter showing 47 ltrs.

The petrol tank capacity for my car is 42 ltrs. So that means the 5 ltrs coupon petrol somehow has been not filled by them and filled 42 ltrs for which I paid thru my credit card47 ltrs would fit inside the petrol tank and the pipes leading to the tank

This is cheating and suce malpractices are done at many petrol stations

I want BPCL company to take notice of this cheating by this Petrol Station and cancel the licence immediately

Also want MIthra Agencies to check this and stop issuing 5 ltr coupons on this Petrol Station

Request concerned authorities to to taken care of this

To,
Manager Of BHARAT GAS SERVICE
Thane, Maharastra

Dear Sir,
i humble request you to please unlock my gas connection which was locked from last 2 or 3 months m facing big problem for reflling my gas cylender. I hope u take fast action on my request because gas is a necessity item and you also know the it is impossible to cook or leave without gas.Please take fast action against my request.

THANKYOU,
CUSTOMER NAME-SHABANA MAQBOOL AHMAD ANSARI
CONSUMER NUMBER-370256
phone number-[protected]

Dear Sir,
The IOCL gas distributor M/s NCR gas agencies has stopped the supply of LPG cylinder in bhiwadi. We are resident of House no. 207 Zade Block, Sun shine city, BDI Bhiwadi. We have booked the cylinder on 17th July 2012 but the distributor has not given the delivery yet as on 8th August 2012. Our Connection no. is 13813. and the owner name is Mr. Manoj Sharma.

We have intimated the problem to the distributor Mr Aggarwal regarding the problem but no reply was given by him.
We have intimated the problem to IOCL area incharge Mr. Ravinder sharma regarding the same problem but he has also not taken it.

Please register our complaint against this problem and our LPG supply should be regularised immediatly.

Thanks

Manoj Sharma

I have applied for a new connection of Bharat gas on 21/11/11 its Retail price is Rs.1400 But they are extra charging. They are taking Rs.5400 . I have complaint many times. They are not taking response.


yours
Om Narayan Kumar
Mob: [protected]
E-mail ID :- [protected]@gmail.com

I booked my gas cylender on 28/07/2012 via SMS as the gas agency (vinay Gas Service) inform that we are not accepting booking in personal & on phone call. after booking we conirmed with agency officials that within how many days we will reveived the cylender, they inform that it will be delivered within 4 day from the date of bokking but now 8 days are over but my cylender is not delevered to us and after making calls no one is picking up mphone calls also. after visiting to office they are just making the promise to deliver but they fails to do so.
from last four days we are taking our foods out due to non availability of gas.
please look into this matter as other than us a large number of peoples are suffering this type of physical & mental harrassment due to these type of service provides

regards
Devendra Tripathi

Hi,

Initially my Gas Cylinder usage was less. Hence Last time I had made booking was October - 11, but now when I applied for refilling at Pushpam Gas Agency they said my connection is blocked. I provided address proof again & their personnel had come for verification three weeks back. So far no response for repeated followup. Calling customer care[protected] from Thursday but not able to connect.

We are suffering heavily with such lethargic approach from such prestigious company for existing customers, without any genuine reason.

Regards