Bharat Petroleum [BPCL] Complaints & Reviews

My domestic gas connection is with superlames ,D cruz court road,kazhuthumuttu,16/457,thoppumpady, Consumer no:S-7441.Delivery of gas is taking more than 55days.(we should go directly and collect ie why 55days.).Attending of telephone is very very less.So......many times informed them but the action is zero.Kindly give us justice.

hello sir/madam,
this is to inform that i am a dealer under Bharat Petroleum Limited, at majri kishne waali, khanna-amloh road amloh. the machines at my petrol outlet were not working since 15 days, i am facing a lot problem. i asked so many times at nearby headquarters BPC , sangrur but they did not respond well. the model of machines is HSD 1 type and MS of diesel and petrol respectively. kindly send your appropriate engg. to repair machines. inform me at my email i.d. as soon as possible ([protected]@yahoo.in).
regards
Baljit Singh
Randhir Filling Station

Dear Sir,
I am LPG gas consumer,I deal with ALPHA INDANE Agencies, kachnar toly singh more hatia ranchi-3 services who are the distributor of my area.My consumber no-2216 at booking date-30/7/2012 with booking no-227256. I have been received the message by case meme -1489 generated cylinder shall be delivered shortly .But I have not received the cylinder until .And false information gave to me at 8/8/2012


S.K .Choudhary
river view colony ,hatia
ranchi , jharkhand

Dear Sir, I booked my Bharat Gas under Dipsikha Gas & Gadgets at Harinavi, Netaji Subhas Bose Sarani (consumer no. 3707) on 13th of July, 2012 till this morning (when I left for Office) the said booked cylinder has not yet been delivered. My family including two babies is living (rather starving) without gas for the last fortnight.

This is in connection with recent incident of denial for booking of domestic LPG refill (Consumer No. 1975) by my distributor. On contacting in person and gathering information from M/s Bharat Gas, what I could have summed up is as follows
My name (unfortunately it is swapan mondal) has been blocked from further booking of refill by the company i.e., M/s Bharat Gas (a subsidiary of BPCL) as there are several consumers named ‘SWAPAN MONDAL’ in the list of my distributor and the gas authority has assumed that myself is fraudulently drawing cylinders through these names (i.e., one person with various Consumer number). But, I have no clue to understand that, why didn’t they think that fraudulence can also be done by falsifying name and address.
While asking the distributor about the solution, I am advised to deposit the ‘voucher’ which I have been issued during the time of taking connection along with photo copy of first page of my Consumer’s Book, any proof of address (POA), proof of identity (POI) and an affidavit swearing in that I do not hold any other connection.
The idea of submission of ‘POA’ & ‘POI’ again is welcome. To me, after verifying these documents with the originals, one can originally identify the consumers and thus can distinguish between consumers having same names.
But the idea of submission of the ‘voucher’ appears to be harsh, since the distributor and the company themselves have retained a copy of at their custody. Moreover, the voucher number and issue date is vividly written in the Consumer’s Book along with all other necessary details.
And for affidavit, I would like to know that why I should be forced to submit affidavit to dispel their doubts by swearing in that I have no other connection? But if it is within the rules and mandatory for all consumers then I must comply with. Rather the onus of submission of affidavit should go to the distributor by swearing in that the all consumers having same names in their list are all separate persons staying at separate addresses.
From all above, it reflects the draconian attitude of my distributor at the behest of M/s Bharat Gas which is simply mockery of their much touted slogan ‘customer first’ and for me there remains a pile of harassments not only because I am a customer of M/s Bharat gas but also there is no substitute in my locality.
Before I end, I would like to state that, I consider myself fortunate enough to have the access of seeking help from you, but think of the several others less fortunate to convey such miseries of theirs to you. Therefore I took up the flag of “JAGO GRAHAK JAGO”
Name: Swapan Mondal
Consumer No. 1975

On june 29th 2012 I filled up petrol in my newly bought car at Bharath Service/Filling Station and hence gave 5 ltrs coupon (given by Car dealer - Mithra Agencies for any new car sold by them)

First I gave 5 ltrs coupon to fill up the petrol tank and once the meter showed 5 ltrs I told the person to fill up the tank full and the meter stopped at 42 ltrs

I asked the person filling the petrol when the tank limit is 42 ltrs then how can 47 ltrs would fit in (5 ltrs coupon + 42 ltrs) and for which he says 5 ltrs would fit inside the pipes leading to the tank

The petrol tank capacity for my car is 42 ltrs.

So that means the 5 ltrs coupon petrol somehow has been not filled by them and filled 42 ltrs for which I paid thru my credit card

Most of the petrol bunks do such cheating / malpractices and the the consumers would not get any doubt since meter shows the reading properly

I want BPCL company to take notice of this cheating by this Petrol Station and cancel the licence immediately

Also want Mithra Agencies to check this and stop issuing 5 ltr coupons on this Petrol Station

Request concerned authorities to to taken care of this

On june 29th 2012 I had I first gave 5 ltrs coupon and asked the person to fillup the tank full.

After the Tank was filled full I find the Petrol Vending Machine meter showing 47 ltrs.

The petrol tank capacity for my car is 42 ltrs. So that means the 5 ltrs coupon petrol somehow has been not filled by them and filled 42 ltrs for which I paid thru my credit card47 ltrs would fit inside the petrol tank and the pipes leading to the tank

This is cheating and suce malpractices are done at many petrol stations

I want BPCL company to take notice of this cheating by this Petrol Station and cancel the licence immediately

Also want MIthra Agencies to check this and stop issuing 5 ltr coupons on this Petrol Station

Request concerned authorities to to taken care of this

To,
Manager Of BHARAT GAS SERVICE
Thane, Maharastra

Dear Sir,
i humble request you to please unlock my gas connection which was locked from last 2 or 3 months m facing big problem for reflling my gas cylender. I hope u take fast action on my request because gas is a necessity item and you also know the it is impossible to cook or leave without gas.Please take fast action against my request.

THANKYOU,
CUSTOMER NAME-SHABANA MAQBOOL AHMAD ANSARI
CONSUMER NUMBER-370256
phone number-[protected]

Dear Sir,
The IOCL gas distributor M/s NCR gas agencies has stopped the supply of LPG cylinder in bhiwadi. We are resident of House no. 207 Zade Block, Sun shine city, BDI Bhiwadi. We have booked the cylinder on 17th July 2012 but the distributor has not given the delivery yet as on 8th August 2012. Our Connection no. is 13813. and the owner name is Mr. Manoj Sharma.

We have intimated the problem to the distributor Mr Aggarwal regarding the problem but no reply was given by him.
We have intimated the problem to IOCL area incharge Mr. Ravinder sharma regarding the same problem but he has also not taken it.

Please register our complaint against this problem and our LPG supply should be regularised immediatly.

Thanks

Manoj Sharma

I have applied for a new connection of Bharat gas on 21/11/11 its Retail price is Rs.1400 But they are extra charging. They are taking Rs.5400 . I have complaint many times. They are not taking response.


yours
Om Narayan Kumar
Mob: [protected]
E-mail ID :- [protected]@gmail.com

I booked my gas cylender on 28/07/2012 via SMS as the gas agency (vinay Gas Service) inform that we are not accepting booking in personal & on phone call. after booking we conirmed with agency officials that within how many days we will reveived the cylender, they inform that it will be delivered within 4 day from the date of bokking but now 8 days are over but my cylender is not delevered to us and after making calls no one is picking up mphone calls also. after visiting to office they are just making the promise to deliver but they fails to do so.
from last four days we are taking our foods out due to non availability of gas.
please look into this matter as other than us a large number of peoples are suffering this type of physical & mental harrassment due to these type of service provides

regards
Devendra Tripathi

Hi,

Initially my Gas Cylinder usage was less. Hence Last time I had made booking was October - 11, but now when I applied for refilling at Pushpam Gas Agency they said my connection is blocked. I provided address proof again & their personnel had come for verification three weeks back. So far no response for repeated followup. Calling customer care[protected] from Thursday but not able to connect.

We are suffering heavily with such lethargic approach from such prestigious company for existing customers, without any genuine reason.

Regards

Bharat Gas has started a proceedure for booking gas through SMS via registered mobile no. and this they say is the only proceedure to book LPG gas.

My parents are quite old and do not know how to operate a mobile phone and even don't know how to send sms. This system is not only
difficult for my parents who stay alone here and also other old couples who live in the locality.

My complain is what about the people who do not know have mobile phones or who do not know how to operate mobile phones which is mostly the case with elderly people.Kindly look into the matter.

Sir,
We facing chronic problem of LPG at Guwahati M/S.SANDHAN GAS AGENCY,
DBC issued after more then 45 days (refill cylinder)for domestic use
Please look into the matter norms of agency Booking after 15 days and
Issue additional required 30 days almost not less then 45 days.

So, kindly solve the chronic problem of the above said we much great full to you
With regards
Manik dey,Guwahati
My id=7708500

I am Mrs. Sunita Ravindra Veer Consumer code No.49284, I booked gas cylinder, I have booked my gas cylinder refill 15 days back and did not get it yet. Every time I call the agency, they give me a date of 2 day after which never comes and till date we have not received the same and this problem i am not facing 1st time. Every month i have to do the same fight with this Bharat Gas agency. My parents are old they are even not able to go to book direct on there Bharat Gas Agency. And, I got married stay far from them, so I am not able to help them.

Pls find the below agency details
Address: Shop No 14, Virat Nagar,
Purushottam Parikh Marg, Near Bus Stop,
Virar West, Virar, Thane - 401303

Pls help to solve this issue...

This is Ravish Kumar, subscriber of Bharat gas connection, with Revathi Star Enterprises Limited, Hafeezpet, Hyderabad, I have booked by gas cylinder fefil 15 days back and did not get it yet. Everytime I call the agency , they give me a date of 2 day after which never comes. I saw some news of MPs consuming 100 cylinders a year, Is my requests are pending to fulfill their demand. This is ridiculous and someone should have a look at it quickly.

+91 [protected]

my petrocard issued by bharat petroleum bearing no.[protected] is broken.i want a duplicate from the company .

Dear All,

This is a complain for agency of Bharat Gas in Court Naka branch. I had a word with a lady employee to deliver the cylinder in my home. The lady shared that they will deliver it asap. I had put a request on 30th July,2012 & till today i.e. 1st August i didn't receive it. Most importantly they don't pick up the call & even if they pick up the call they tell clear lies that they will deliver it by today.

Kindly give a solution as i have highly disappointed with the service.

Thanks & Regards,

Monalisa Guha
Bharat Gas no-1032348
Telephone- [protected]

A complaint from my side that i booked my Bharat gas refill on 27 june 2012 and my booking no is 22949785. 30 days, still this day i did not get my refill .I doubt malpractice happened among the supply of my cylinder this month .When i contact the sandhya gas distributor several times and they are not taking the phone and for last they are telling that they deliver shortly.

Hoping the response from your end

Regards
Biju.k

I registered the account on www.ebharatgas.com for booking the refill cylender online. but my registered account is not working properly. when i open my registered account for booking the refill online and put the loginid or password. my account is not responding. so now i want to know that why my account is not responding