Bharat Petroleum [BPCL] Complaints & Reviews

My consumer no is 17961, I had booked my LPG cylinder on 19jan 2012 and today is 28th Jan 2012 but still we have not received refile cylinder till the date. when we call SHYAM JI ENTERPRISES(vasant Kunj new delhi) regarding this they even don't bother how to talk to the customer they are very rude and annoyed with there customer even when I asked to know when my cylinder reach to my place they told me they have no idea. when I asked to give me the area manager number they told me they don't know who is the area manager.when i call again and again they give me one number but it was again wrong number they have given to me. but some how I manage to get the number of Ms.Neha(area manager) I had a word with her but still I don't know how seriously she can take this compliant. this is not happen first time every time this kind of mantel harassment we are facing . these delivery man never carry a weight machine every time they have a good excess. we are two people in the family but still my cylinder can empty within 45days .please take a necessary step to protect us kind of harassment .

Sir
I order for cylinder on 02/09/11 and got my delivery on 04/01/12.
Between it order i book gas cylinder on ebhartgas.com on 30/12/11 ref. no. 16514603 and till now i do not get the cylinder.
please tell me can i get cylinder after 4 months?
consumer no. 4826
CC NO. 135280
consumer details : HAILEY MANDI GAS SERVICE
mohan lal tak PATAUDI ROAD HAILEY MANDI
56/6 jai dev colony DISTT. GURGAON
haily mandi (pataudi) HARYANA
gurgaon (haryana)
contact no. [protected]

I ,Ramesh Pandit residing at Gulmohar Road,Ahmednagar,Maharashtra,resistering my complaint against Unitech Enterprises,Near New Arts College,Ahmednagar. This agency is the Authorised Distributor of Bhrat Gas LPG Cylinder.After booking the order for LPG cylinder they provide cylinder after 10 to 12 days every time it is very inconvinient for me because I have only one cylinder.Please look in to the matter. My consumer no of Bharat Gas is 923540.My mob no is [protected].

Gas no :-8235 name rajnish kumar mo no :- [protected]

Dear Rajnish singh, Your request for Refill booking is already registered on 27-Dec-2011 with reference 16379549. Pl contact your distributor for a new booking.

» Your order would be delivered at the address registered with OORJA AGENCIES.
» Please contact your Bharatgas distributor in case of change of address.
» Thanking you and assuring you of our best services!


Click here to access the customer main page

Second problem :- I am facing a lot of problem when gas is end . when i am talking to oorja agencies against second cylinder then he is telling you come is april . so plz arrange second cylinder behafe of one connection.

HI,

My name is Maya Devi.
I am consumer of Bharat gas from last 8 or 9 years and between this time I am not faced any problem but now from last 4 months, due to the dictatorship od dealer of bharat gas, I am facing the problem alot.

from last 4 months is not booking my cylinder. When I am ask for the reason, he told me that I am not residing there. i don't know which kind of informer he has to inform him.

I done a lot of communication with BHARAT GAS in this scenario but can't get anything. Still I am looking for the resolution. What I have to do to get the cylinder. May I change my address oor what is the option I have?

with thanks

MAYA DEVI
CONSUMER ID-18402
CONTACT NO.-[protected]

we are calling through telephone to sathya gas agencies employees are not response, they are in IAS, IPS stupids take the phone immediately

i always book gas cylinder but the gas agency do not give us gas cylinder on time they always delay.they say that they dont have stock of cylinder.

Gas agency - address - vighnaharta agency - bharat gas supplier - koperkhairane - sec -20, navi mumbai. please take some actions. if we go and complaint in the office they do not bother the customer and ignore the complaints.

Hi,
I am a Bharat gas customer . My distributor has given us three contact numbers for cylinder booking.

Gas distributor :Shri Maruti Bharat Gas Service

contact number for booking: [protected],[protected],[protected]

1. However you can try all these numbers, most of the they used the keep them busy by dialing internally to each other number. Incase after trying around 100 times, you get connected no one will respond on your call.

2. Last time I went to there office with keeping by cell phone on dialing mode. Their cell was ringing in front of her but not picking..I asked why she is not picking this phone. I got badly abused by the represented that they are not my servant(Tere nokar nahi hai hum. Hamari margi hum phone uthaye ya na uthaye).

3. They had made a automated system so called. I had booked my cylinder long back using that system but its not delivered yet.

If any one is listening on this forum. Please check this complaint. you can try the same steps if you want, using your identity as a customer.

Thanks
Satya Prakash Dubey

Dear Sir,
I am Alka Sharma wife of Lt. Col Gulshan Sharma, i have LPG Gas Cylinder from "Shaheed Sub. Balbir Singh Gas Agency, Barwala Road, Dera Bassi, 140507, District SAS Nagar, Mohali. i booked a cylinder on 20th December and was assured it would be delivered after 10 days, i rechecked with the agency on telephone no. 0176 2653043, 0176 2284717. i rebooked it on 10th january. I called them today in the morning telling them that my gas has finished , they assured me that it will be delivered by 2pm, i called again, they gave me the deliver's phone number [protected] i called him he kept saying that he will deliver it by 4pm , i haven't got the cylinder till now.
i was given one more number ie., [protected], no one answered the call. however i requested my friend in Royale Estate which is 1 km from my house to call these numbers and try to buy a cylinder in black , amazing the bharat gas guys were at her door step in about 2 hours and delivered the cylinder in black for Rs. 750.
Please look into the matter. And ensure that your customers are not harrassed like this. Please intimate me what action is being taken against my complaint.

Sir,
I am consumer of LPG dealer M/s Puspendra Gas Service, Rajendra Nagar Satna, of Indian Oil. My consumer No. is 3976. I have booked for refilling of LPG on[protected] but till date the LPG has not been delivered by the Dealer, and they are not response the phone call as well as personal request.
I am finance professional and not have much time to followup. I shall be highly obliged if you take the action to resolve my issue.
Thanks
Niraj Chaturvedi
30/282, Gali No. 4 Near Bada Talab,Dhawari
SATNA 485001 ( M.P.)
Cell:- [protected]

Late delivery of gas after 14 or 15 days,latest booking no 16621805 date 02 jan12. Still not deliever of gas,old booking no. 12008555,13942206,every time he gave reply i will deliever gas within 02 or three days but not

Dear Sir/Madam,
Apropos the subject cited above, I am a consumer of BHARAT GAS. Actually it is quite a phrasal expression that hearth gets burnt with the bounty of cooking gas suppliers and specifically the BHARAT GAS-It is a matter of admiration and commendable comments to the Bharat Gas.

The HOME DELIVERY System of the Gas cylinders does not reach the so-called ‘Homes’.( The place of my residence lies about 05 kilometers away from the city ,i.e., NEERPUR Near NARNAUL). I along with others suffer a lot to get the cylinders refilled.—be supplied the same to their homes.
The directions should be issued to the local cooking Gas distributor, KRISHANA GAS AGENCY, NARNAUL (Haryana) 123001 to make an arrangement for once at least in a week (SUNDAY) at fixed place and fixed time for the delivery of the gas cylinders, if not supplied to the consumers’ HOMES.
The solution to the above problem is expected to be made as early as possible. It should be heeded to keeping in view the larger public interest.

N.B-It is quite astonishing to note that E-mail Addresses of the officers related to the Organization-Bharat Gas are not displayed on the Website (not fascinating) of the Bharat Gas in the age of IT as today.—should be provided to me.
Thanking you for your condescending view and positive response in time.
Sincerely Yours [protected]@gmail.com [protected].

(Dr. SANGRAM)

Sir
I am a resident of Deoghar District (Jharkhand). I am in need of a LPG Domestic Connection. I went to the office of Bharat LPG Gas namely M/s Modern Enterprises at Deoghar with proper documents and requested to give me a new LPG connection. The Office In charge demanded Rs 5850/- (Rs Five thousand eight hundred fifty only) for a new connection with single cylinder. When I told him that the price is to much and unjustified he told me either deposit the above said amount or go back. Please help me.
Thanking You
Regds
Abhay Kumar Chouhan
Mohalla - Karnibag, Ps - Kunda, Deoghar
Mob. No. - [protected], [protected] Bharat petoliem

I booked my gas cylender (Refill) on dated 6/1/2012 my booking no is 665, till date i did'nt get my gas refill cylender
my consumer no is 013713, at Divya gas agency, Rohtak(Haryana).I did complaint on 9/1/2012 my complaint no is [protected], but did'nt get any solution.
Pls do the needful
Regards
Nishtha
Mobile No. [protected]

Previously we use to do phone and book the gas cylinder but now a days they changed the options they are booking the cylinders through phone we need to book gas cylinders by sending message. If we face any problem in forwarding message and if we try to contact gas company landline number no one is picking the call otherwise the landline number is busy i don't know what customer service they are doing. Really irritating the customer a lot

Dear Sir,
The EXCEL Gas Agency at Jui Nagar have been constantly harassing sr. Citizens for two yrs. Delivery is in three weeks. Each time we book on phone we are given docket number, but the receipt bears a different docket no. We have brought this to the notice of the delivery man as well as at thane office. Now, for the past two turns he brings the cylinder sans receipt. The excuse given by the delivery man is that they informed me Telephonically. Today we have kept the cylinder and informed the Jui Nagar as well as Thane office that payment will be made when proper Receipt is provided, and thane have agreed. If we don't have a receipt and lets say tomorrow if there's a leakage how do we justify that the cylinder was supplied by the agency. The main problem is with the distribution centre and not the delivery man. I have visited recently Jui Nagar centre but the shutters were down. Getting refills is nuisance. Kindly take Early remedial action. Thanking you.

H S Mahal

Sir,
I name is Jai Chand S/o Sh. Sudama Lal residing at 3/277 Khichri Pur, Delhi 110091. My Father is costumer of Bharat Gas having consumer id 4286. My dealer name is Sobhagya Agencies, D-1/239, New Kondli, Delhi 110096.

Every time when I book cylinder for refilling the dealer does not deliver me the refill cylinder within prescribe time. Each time it takes 05 to 10 days to deliver the cylinder.

This time I have Already booked cylinder on 02nd Jan. 2012, having online booking no.16614691 but still on 04th Jan 2012 they have canceled my booding, so I have to book again on 04th Jan2012 My booking no. is 16693737 now it is not delivered to me.

Please take the right action against dealer and concerned staff.

Thanking you,

Jai Chand
S/O Sudama Lal

Customer id 4286
3/277 Khichri Pur, Delhi 91

Dear Sir,
I am a consumer of Durga Gas Agency, Karol Bagh, Delhi. My consumer number is AK931 .We have booked the gas 20 days back but till this time we have not received the cylinder. The last time we made the booking was on Friday and the booking number is.
This is unacceptable so please look into this immediately.

Your faithfully,
Mrs.Rama Gupta

Add:- 52/20,Ramjas Road,1st Floor,Karol Bagh , New Delhi -5
Contact No.[protected]

Dear sir,
I am a regular costumer ON Gaytri gas enterprises, Kantabanji (Distributor code[protected] since last many year and my consumer no. is 605048, every month we book the Gas in due date but the delivery is done at a late 10 to 30 days every month, every time we have a hot talk but the out come is zero. I have all the proof since last 3.5year. i am mentally disturbed due to their harassment. This is not fair in the democracy, hoping for your quick response.

note-
I am enclosing the date of booking and delivery of last 1 year.

Booking date. Booking no. Delivery date. Days late
21/01/2011 1743 10/02/2011 16 days
04/03/2011 171 22/03/2011 18 days
12/04/2011 584 05/05/2011 23 days
04/06/2011 158 07/07/2011 34 days
16/08/2011 1285 02/09/2011 17 days
24/09/2011 89 04/10/2011 10 days
25/10/2011 368 13/11/2011 18 days
09/12/2011 363 23/12/2011 14 days

Whole the year we have received only 8 LPG refill. in spite of 15-16 LPG refill

we had booked a gas cylinder on 02/09/2011 from bharat gas office in HAILEY MANDI, DISTT- GURGAON(HARYANA). But Every day call in the office, they say it will be delivered today. now three months passed .we have not received any cylinder.And on their website(www.ebharatgas.com) they had shown that cylinder is delivered, but i have not received any cylinder from three months .We request you to kindly look into the matter urgently, since for about one week, we are buying food from hotel .

Consumer Name- MOHAN LAL TAK
56/6 HAILEY MANDI, PATAUDI
DISTT - GURGAON
EMAIL ID - [protected]@gmail.com
PHONE NO. - [protected]