Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,
I am Alka Sharma wife of Lt. Col Gulshan Sharma, i have LPG Gas Cylinder from "Shaheed Sub. Balbir Singh Gas Agency, Barwala Road, Dera Bassi, 140507, District SAS Nagar, Mohali. i booked a cylinder on 20th December and was assured it would be delivered after 10 days, i rechecked with the agency on telephone no. 0176 2653043, 0176 2284717. i rebooked it on 10th january. I called them today in the morning telling them that my gas has finished , they assured me that it will be delivered by 2pm, i called again, they gave me the deliver's phone number [protected] i called him he kept saying that he will deliver it by 4pm , i haven't got the cylinder till now.
i was given one more number ie., [protected], no one answered the call. however i requested my friend in Royale Estate which is 1 km from my house to call these numbers and try to buy a cylinder in black , amazing the bharat gas guys were at her door step in about 2 hours and delivered the cylinder in black for Rs. 750.
Please look into the matter. And ensure that your customers are not harrassed like this. Please intimate me what action is being taken against my complaint.

Sir,
I am consumer of LPG dealer M/s Puspendra Gas Service, Rajendra Nagar Satna, of Indian Oil. My consumer No. is 3976. I have booked for refilling of LPG on[protected] but till date the LPG has not been delivered by the Dealer, and they are not response the phone call as well as personal request.
I am finance professional and not have much time to followup. I shall be highly obliged if you take the action to resolve my issue.
Thanks
Niraj Chaturvedi
30/282, Gali No. 4 Near Bada Talab,Dhawari
SATNA 485001 ( M.P.)
Cell:- [protected]

Late delivery of gas after 14 or 15 days,latest booking no 16621805 date 02 jan12. Still not deliever of gas,old booking no. 12008555,13942206,every time he gave reply i will deliever gas within 02 or three days but not

Dear Sir/Madam,
Apropos the subject cited above, I am a consumer of BHARAT GAS. Actually it is quite a phrasal expression that hearth gets burnt with the bounty of cooking gas suppliers and specifically the BHARAT GAS-It is a matter of admiration and commendable comments to the Bharat Gas.

The HOME DELIVERY System of the Gas cylinders does not reach the so-called ‘Homes’.( The place of my residence lies about 05 kilometers away from the city ,i.e., NEERPUR Near NARNAUL). I along with others suffer a lot to get the cylinders refilled.—be supplied the same to their homes.
The directions should be issued to the local cooking Gas distributor, KRISHANA GAS AGENCY, NARNAUL (Haryana) 123001 to make an arrangement for once at least in a week (SUNDAY) at fixed place and fixed time for the delivery of the gas cylinders, if not supplied to the consumers’ HOMES.
The solution to the above problem is expected to be made as early as possible. It should be heeded to keeping in view the larger public interest.

N.B-It is quite astonishing to note that E-mail Addresses of the officers related to the Organization-Bharat Gas are not displayed on the Website (not fascinating) of the Bharat Gas in the age of IT as today.—should be provided to me.
Thanking you for your condescending view and positive response in time.
Sincerely Yours [protected]@gmail.com [protected].

(Dr. SANGRAM)

Sir
I am a resident of Deoghar District (Jharkhand). I am in need of a LPG Domestic Connection. I went to the office of Bharat LPG Gas namely M/s Modern Enterprises at Deoghar with proper documents and requested to give me a new LPG connection. The Office In charge demanded Rs 5850/- (Rs Five thousand eight hundred fifty only) for a new connection with single cylinder. When I told him that the price is to much and unjustified he told me either deposit the above said amount or go back. Please help me.
Thanking You
Regds
Abhay Kumar Chouhan
Mohalla - Karnibag, Ps - Kunda, Deoghar
Mob. No. - [protected], [protected] Bharat petoliem

I booked my gas cylender (Refill) on dated 6/1/2012 my booking no is 665, till date i did'nt get my gas refill cylender
my consumer no is 013713, at Divya gas agency, Rohtak(Haryana).I did complaint on 9/1/2012 my complaint no is [protected], but did'nt get any solution.
Pls do the needful
Regards
Nishtha
Mobile No. [protected]

Previously we use to do phone and book the gas cylinder but now a days they changed the options they are booking the cylinders through phone we need to book gas cylinders by sending message. If we face any problem in forwarding message and if we try to contact gas company landline number no one is picking the call otherwise the landline number is busy i don't know what customer service they are doing. Really irritating the customer a lot

Dear Sir,
The EXCEL Gas Agency at Jui Nagar have been constantly harassing sr. Citizens for two yrs. Delivery is in three weeks. Each time we book on phone we are given docket number, but the receipt bears a different docket no. We have brought this to the notice of the delivery man as well as at thane office. Now, for the past two turns he brings the cylinder sans receipt. The excuse given by the delivery man is that they informed me Telephonically. Today we have kept the cylinder and informed the Jui Nagar as well as Thane office that payment will be made when proper Receipt is provided, and thane have agreed. If we don't have a receipt and lets say tomorrow if there's a leakage how do we justify that the cylinder was supplied by the agency. The main problem is with the distribution centre and not the delivery man. I have visited recently Jui Nagar centre but the shutters were down. Getting refills is nuisance. Kindly take Early remedial action. Thanking you.

H S Mahal

Sir,
I name is Jai Chand S/o Sh. Sudama Lal residing at 3/277 Khichri Pur, Delhi 110091. My Father is costumer of Bharat Gas having consumer id 4286. My dealer name is Sobhagya Agencies, D-1/239, New Kondli, Delhi 110096.

Every time when I book cylinder for refilling the dealer does not deliver me the refill cylinder within prescribe time. Each time it takes 05 to 10 days to deliver the cylinder.

This time I have Already booked cylinder on 02nd Jan. 2012, having online booking no.16614691 but still on 04th Jan 2012 they have canceled my booding, so I have to book again on 04th Jan2012 My booking no. is 16693737 now it is not delivered to me.

Please take the right action against dealer and concerned staff.

Thanking you,

Jai Chand
S/O Sudama Lal

Customer id 4286
3/277 Khichri Pur, Delhi 91

Dear Sir,
I am a consumer of Durga Gas Agency, Karol Bagh, Delhi. My consumer number is AK931 .We have booked the gas 20 days back but till this time we have not received the cylinder. The last time we made the booking was on Friday and the booking number is.
This is unacceptable so please look into this immediately.

Your faithfully,
Mrs.Rama Gupta

Add:- 52/20,Ramjas Road,1st Floor,Karol Bagh , New Delhi -5
Contact No.[protected]

Dear sir,
I am a regular costumer ON Gaytri gas enterprises, Kantabanji (Distributor code[protected] since last many year and my consumer no. is 605048, every month we book the Gas in due date but the delivery is done at a late 10 to 30 days every month, every time we have a hot talk but the out come is zero. I have all the proof since last 3.5year. i am mentally disturbed due to their harassment. This is not fair in the democracy, hoping for your quick response.

note-
I am enclosing the date of booking and delivery of last 1 year.

Booking date. Booking no. Delivery date. Days late
21/01/2011 1743 10/02/2011 16 days
04/03/2011 171 22/03/2011 18 days
12/04/2011 584 05/05/2011 23 days
04/06/2011 158 07/07/2011 34 days
16/08/2011 1285 02/09/2011 17 days
24/09/2011 89 04/10/2011 10 days
25/10/2011 368 13/11/2011 18 days
09/12/2011 363 23/12/2011 14 days

Whole the year we have received only 8 LPG refill. in spite of 15-16 LPG refill

we had booked a gas cylinder on 02/09/2011 from bharat gas office in HAILEY MANDI, DISTT- GURGAON(HARYANA). But Every day call in the office, they say it will be delivered today. now three months passed .we have not received any cylinder.And on their website(www.ebharatgas.com) they had shown that cylinder is delivered, but i have not received any cylinder from three months .We request you to kindly look into the matter urgently, since for about one week, we are buying food from hotel .

Consumer Name- MOHAN LAL TAK
56/6 HAILEY MANDI, PATAUDI
DISTT - GURGAON
EMAIL ID - [protected]@gmail.com
PHONE NO. - [protected]

Hi This is Smita staying at Aundh.
Our Distributor is R And D C C S Limited, Aundh.
i consider myself very unfortunate that my distributor is this.
they never give the delivery on time. i m not exaggerating but i need to call
them almost for 3-4 days just to book the cylinder as their landlines are either busy or out of service..
and also if you enquire them after 15-20 days why the delivery has not
happened they coldly say it will be delivered in next 7 daya,, and if i say that my new cylinder
is about to finish now please send it asap then their shameless reply -- "i[censored] want cylinder , come here and take delivery...
why the hell i should spend almost 100 bucks for 2 way Rickshaw to get the delivery... cylinder price is already 400 ...
why the government paying free salary to bharat gas delivery people whereas they are not doing their duty..
this is quite harassing... i dont what actions you will take on my complaint , or whether you will take actions or not I dont know...
but I AM FED UP NOW...

sir ,i am paul davis 78 year old retired bank manager residing at koratty.i have barat gas connection for more than 25 years.i am refilling the cylinder from govind gas agency,koratty.nowadays they are not customer friendly and they are not even interested in service also.my connection number is 11394.now its been 45 days since i got the last cylinder and 24 days after the booking.now also they are telling that it will take some more days to get the cylinder.when we complaint this to them they replied like if you want to get the cylinder you change the company.is this the way how the barat dealer is responding to a customer.

sir/madam mera connction number 2998 vinod kumar adders mo barouliyan sadabad main hai maine dvc ke liye apply nov11 ko kiya tha jo ki aaj tak mujhe prapt nahi hua hai jis ki complant maine salempur plant pe bharatgas officer se kai baar ki hai lekin mera dvc con aaj tak nahi hua hai kis complaint no. 3890937 date 8/12/2011 aur[protected]/12/2011 ko bhi kiya tha lekin aaj tak koi kar bahi nahi hui hai na mujhe dvc mila hai plant per baithe territory officer vikram thakur ji jinka mo number [protected] and mr divakar ji [protected] and nirmal ji [protected] aur plant care no .vinay [protected] ko kai baar phone dwara complain kar chuka hun aur gas agency per jaata hun to mujhe gaali dekar bhaga diya jaata hai aur malik managar brij mohan balmiki dhamki harijan act dekar apne gundoon se marva dunga yahan se chala ja yah kahte hue bhaga diya jaata hai malik saaf saaf bolta hai ki main plant per 2 lak per month deta hun to mera kya bigar lega kitni bhi complain kar le all plant officer currpt h

They are giving LPG gas connection only if we will buy a gas burner with it.If we tell them that we don,t want gas burner we have it so they are saying that you have to buy a gas burner along with a gas connection even we don't want .

CONSUMER NO.-7182 AT VARAHI GAS SERVICE, SUNDERWAS, UDAIPUR (RAJ.) (AGENCY OF BHARAT PERTROLLEUM CORP.LTD.

SUB:.- DELAY IN SUPPLY OF GAS CYLLINDER

I AM CONSUMER OF BHARAT PETROLLEUM CORPORATION LTD. THROUGH VARAHI GAS SERVICE, SUNDERWAS. I COMPLAINT AGAINST VARAHI GAS AGENCY REGARDING DELAY IN SUPPLY OF LPG CYLLINDER. I HAVE BOOKED LPG CYLLINDER ON 30.11.2011, BUT NOW TODAY I HAVE NOT RECEIVED LPG CYLLENDER. THEIR REPRESENTATIVE DO NOT GIVE ME SATISFY ANSWER ABOUT SUPLLY. THIS IS SECOND TIME, I HAVE COMPLAINED AGAINST VARAHI GAS SERVICE. PREVIOUS DELIVERY.
.
KINDLY, DO THE NEEDFUL ACTION ABOUT THIS DELAY AGAINST VARAHI GAS SERVICE

REGARDS,

NAME WITH DDRESS :-
MANISH KUMAR UDAWAT
C/O SUNDARLAL DUNGARWAL
15-NEW SHANTI NAGAR,
HIRANMAGRI SEC.-3,
UDAIPUR - 313002 (RAJ.)

Dear sir,
I want to inform you that my CONSUMER No. is 2599. I make booked my bharat gas refill on 01/12/2011 but yet today I did not receive the refill. When I go there to write complain they abuse & say that if I inform any officer then they would not give me refill. I know that they have BLACK MARKETING of gas refill.
So please solve my problem.

NAME OF THE AGENCY
Mangalam Gas Pratisthan
Avas Vikas Coloney
Gonda(U.P.)

Dear Sir,

Our consumer no. with Bharat Gas for LPG cylinders is 52078 and our distributor is Chitra Gas Service, Sector 55, Noida. They claim that they do not accept any online booking (done from ebharatgas.com). When we try to do manual booking, their phone number keeps going busy for hours. After years of poor service, I am completely fed up now. It seems the only way to get work done is by bribing the agency's people and getting access to their personal mobile number - do you suggest that we follow that path?

Even if we do manual booking (after calling them for many days) they provide us a two digit booking number instead of the 8 digit number which should be provided. This implies that they are not registering our booking on the Bharatgas portal so that tomorrow if we complain, they can claim that the booking was never made.

This is a complete hoax!

Please let us know what is the way forward and please take action so that consumers can take benefit from the much advertised online and sms booking. It will be great if the owner of Chitra Gas can also take suitable action against its staff and get things right.

Thanks,
Saurabh

This agency is not at all delivering the gas cylinder at proper time. We were calling them for lot of times even we booked through mobile only but still we didnt get the cylinder still now.. I think they were doing some business with the cylinder that is the reason they were not delivering the cylinder on correct time. I have called now also and she is telling some server problem blah blah and she is very confidently telling that today it is not possible to give. And i asked atleast tommorrow, then she is telling we will try...