Bharat Petroleum [BPCL] Complaints & Reviews

Respected sir 17/09/2011
This is dineshkumar from chennai. We are having bharat petroleum cooking lpg gas connection for nearly 6 years. Our booking for refilling is done by the Hindustan gas agency ,4e,Kasturibai nagar ,1st main road Adayar,chennai-20 . For the past six months are so ,they are not delivering cylinder in time they are taking more than 20 days to delivery and also they asking more money then ,what was actually in the bill. This month also same thing happening for us.And also while we are calling the agency via phone number which they had provided in the bill.It will keep on ringing with no response. Nearly 5 to10 times we got there directly also ,but they not giving any response.So we decide to register the compliant in consumer forum.So you people can do the needful for us.Plz see the details below :

Customer Name: Arumugam.p
Address: neelangarai
Chennai_41
[protected]
Booking no : 33906
Booked date: 30/08/2011
Delay in days 18 days and still going on

I have a consumer no.MP6677 and the distributor is M/s M.P Gas Services,Bharat Gas Distributor,Khairasol,Near Chandi Mandir,Degaulle Avenue,Durgapur 713212, booked a gas cylinder on 3rd August 2011 and they have given a booking number 21,but still i have not got my cylinder.On calling them they do not pick it up ,it seems that they had either hooked off the telephone or they are not picking it up intentionally.Luckily even if they pick it up they speak roughly and angrily and give useless promises.I stay out of station in connection with my service and my wife and my only son are facing a lot of problems as at present both the cylinders are empty and using kerosene stove for cooking.
I would like to inform you that this is not the first time and it is happening in every booking.
You are kindly requested to please look into the matter and instruct the distributor to deliver the gas as early as possible.
Yours thankfully,
Sunil Kumar Biswas
Mob:[protected]

The Ratan Enterprises at kalewadi phata Pune has the disgusting service.... i have booked for refilling of my cylinder 20 days back and still the cylinder is not delivered at my place.... when we ring at the so called "service providers" they just randomly give out different telephone/mobile numbers and ask us to call on such numbers... when tried on these random numbers its either busy or once your the ring is gone they just switch off the phone..... when gone to the office they say it will be rached in a day n so.... the language they speak with the customers is usually of very abusive kind.....

To

Bharat Gas

Respected Sir,

I am Dilip Singh Having a Bharat LPG Gas Connection from your Distribution Agency by the name of M/s Frinds Gas Agency and my Connection No. is 3005, the Major Problem what I am facing is delay in delivery of refilling of the Gas cylinder from last 2 months.

Often they gets the delivery late by 10 to 12 days. Most Pathetic think when we ask about the delivery status from the Agency they used to reply that delivery has been done.

Now a days we expending hell lot of time in search of the delivery Van.


this is my humble request to you please look into the matter and resolve it.

Looking forward to a affirmative reply.


Yours Consumer

Dilip Singh

[protected]

I have booked the gas in Bharat Gas consumer No. 23362 to Basaweshara Bharat Gas Agency, Yelahanka Old Town , Bangalore -64 on 25.08.2011, the booking no. being 12077350 but till today have not received the gas cylinder. Every time I or my wife rings up to the agency they reply that it will be delivered tomorrow. It has become a story book name If Tomorrow Comes....

I am a consumer of LPG gas of Bharat gas having my consumer No.7869 with the Dealer namely Sri Bharat Gas, Khapuria, Cuttack. I have filed an application along with an affidavit and other required documents for issuance of DBC, second cylinder since more than one year ago. But till date no DBC has been supplied. I have been requesting them time and again but the concerned agency is avoiding to issue the DBC with some plea or other for which I am suffering a lot after exhaustion of each cylinder. I am facing more problem as I am staying at a distance of about 12 Km and the agecy is taking almost 8 days time to supply a new cylinder. For this period my family is unable to cook food.

Bibhudutta Bhadra,Advocate
Cuttack, Phone: [protected]
Email: bibhu.[protected]@gmail.com

I want to complaint against a PSU Bharat Gas agency. They are refilling one cylinders in a period 40 days. As per the court order company are liable to refill the cylinders in period of 48 working hour if there is not a condition of shortage. But the agencies are not refilling the cylinders on time. Earlier they were refilling gas on a period of 21 days. But I got a news in daily news paper Dainik bhaskar ( date[protected], Page 7 Balaghat news ) The companies don't have such kind of rules and court has ordered that the cylinders has to refill after 48 hours in case of booking. Due to this the customers are suffering a lot. The cylinders are the essential commodity for customers, if they are not getting in time so how they can survive.

So please file a complaint against Bharat Gas, because they are not ethical with there customers they are exploiting the consumers by not only mentally but also economically. Due to this consumers have to refill cylinders through black marketing.

Submitted by -
Vijay Kumar vishkarma

Dear Sir,

Greetings!

I am the Customer of Your Company, my dealer name: Shriram Gas Agency, and My Consumer No. SG- 27040. I have raising the complaint to you.

My complaint is i have book my gas 29th Aug 2011, but till date not recd, they always said you given tommorrow , today complete 15 days but they not given
. I have made a complaint on your website and also made complaint to the Shriram Gas Agency, but they could not respond till now. Kindly Issue my query as soon as possible.

My Consumer No. SG-27040
My Name: Abhijit Kulkarni
My mobile No: [protected]

Sir
I am staying in Air Force Station Panagarh it is 7 to 8 km away from MP Gas services.They promise us to delivered with in one week of booking but after joining not even one month he is coming to our air force station.We heard about great services of Bharat gas so we shift from Indian gas services to ur Bharat. Due to this type of attitude we are advicing our people not to go to Bharat gas.

I am booked refill cylinder online dt:[protected]
at "113552-Shyamji Enterprises" located at Vasant Kunj, New Delhi-70
My consumer No. 14803
Booking Ref No. 12085529 date of booking 25-Aug-2011
show Delivery date: 28-Aug-2011. It is false Date of delivery;

can’t be delivered.

THIS TYPE OF COMPLAINT IS 2 TIME OF ONLINE REFILLING BOOKING.

The Maruti Gas Distributor of Bharat Gas in Vishrantwadi area doesn't pick up the phone calls for gas booking. They seem to keep their phones in busy mode or don't pick it up. This happens most of the times and is very frustrating.

When I noticed that my new cylinder is leaking, I have informed (06.09.11) the Gas agency ( Seena Gas Agency Angamaly) but they have no reaction. But their reply was wondering. They said that there is no drivers to send today so they are helpless. What we can do especially the children are running in and around the house.

Around one year back one cylinder was blasted in my home and we were escaped by Fireforce unit, Angamaly. So we are very very confused.

So I beg you kindly give proper instructions to the concerned persons to be vigilant even in such a critical stage.

Seena Gas Agency Manager Mr Sijo - [protected]
Seena Gas Agency Angamaly[protected]

My Consumer No - S 14201 (Mathai MV)

Thank you
Varghese - [protected].

Dear Sir / Madam,
This is to bring to your knowledge that on my tansfer from Bangalore the agencey Rohan Gas nor refunded the amount of Rs.750 on submitting the cylinder and regulator.Except gave the voucher saying on this submission you will get the same from the next agency you submit. On my submission at Sai Priya Agencies at Bolarum near secundrabad they have collected the amount of Rs1410 to issue the cylinder and regulator and gave the only voucher for Rs.750.
Today is day 4 and nor they have delivered the cylinder nor the regulator and when asked they say it will be delivered by today evening this is the statement used every day since past 5days. They first said we dont have regulator at our point to which i asked them to atleast deliever the cylinder but they are not doing so. My distributor code is 117425, Plot no.104, Sneha enclave, Dovtan Bazar, BLR, and My consumer no is 38234. Today when asked the lady told that it is delivered yesterday what the paper shows and its not delievered. Why should they play like this i have my family we are all suffering as i am ill i am unable to go and collect the cylinder also. Again when asked the lady says why dont you came and collect the cylinder from our godown which is almost 10 to 14kms away. I cant understand that why should they give false promises. Could you pls help me out.

regards,
Ajay Kumar Sinha
DN-96, Devi Nagar,
R.K.Puram, Secundrabad
[protected]

Hi,
I reside in Perungudi.I had booked a gas around 20days back but still they have't delivered.I went 3 times to the office and every time they say dat it would be delivered the next day and to my surprise the next day never comes.

In the office there are 3 ladies among which only one of them can speak in english.The person is full of attitude and has a very bad way of talking to people.

They have 3 contact numbers.I have have tried to raech them around 30-40 times but all time it says busy.it is very evident that the receivers are ut down in order to avoid calls.Is this the kind of service the common people expects from a government agency.It simply ridiculous.They are just not bothered about the difficulty we face and go on harrassing people.

I need this issue to be urgently addressed.
my consumer number number is 56786.

Dear Sir,

Every time there is delay of delivery and the phone is always busy and booking people did not answer/respond properly. They don’t bother about any customer complain due to untrained skill and luck of education. Bharat Petroleum is a very renewed company in oil & gas field ..and they should have a control to their every outlet ,agencies and distributors to monitor the service area. I have booked to refill my calendar against my consumer no- 20325 on 18th August-11 through phone and after numerous reminder till I did not get my job done except wrong commitment. Now I am really helpless and asking your kind attention to troubleshoot my problem.

Regards
Sagar Dey
B-505, Ekat Avenue
Sec-12, Kharghar

dear sir/madam,
I Sk Maidul Islam of Vill- Pariharpur, P.o-Chhoutara, P.s- Sainthia, Dist-Birbhum, Pin-731234(W.B) (MB. NO. [protected]).Customer of Bharat Gas vide Consumer No. NG-1089 OF M/S Nandeswari Gas Distributor, Sainthia Birbhum vide code no-461721 (Phone No [protected]). I do not get gas cylinders regularly. It takes 50 to 60 days time to get second cylinder, In spite of regular booking after 21 days as Result I am facing lot of difficulty as I am a service man I have no time to spire repeatedly.

KINDLY LOOK IN TO THE MATTER SO THAT I GET GAS CYLINDER REGULARLY FOR SMOOTH RUNNING OF MY FAMILY BUSINESS.

My Bharat gas cylinder connection is with Harikrishna Enterprise, Bangalore (consumer number is 39945).
Recently I requested my dealer for additional gas connection for which he asked me to pay 3250/-.
where I am going to get additional cylinder, and some products. when I told him that I JUST want additional cylinder then he gave me below options.
1. Pay 3250/- and take home additional gas and products immediately.
2. If I don't want the products then I have to give a written application and wait for 1 to 1 and 1/2 years (or even more than that)
Is it mandatory to purchase production from the dealer for additional gas connection? can some one clarify me?
Regards,
Kumar Badiger
[protected]

There is regular delay in delivery of gas cylender from the Bharat Gas distributor in dombilvli west.I want to know the reason for the same.I have booked th e gas on 18/08/2011 and the scheduled delivery date given is approx 10 to 12 days . Till today I have not got the gas yet.

The agency people are veyrude and not answering the question when we will get the cylender.

Dear Sir/Madam,
I am a user of Bharat Gas ( Consumer ID: 15503 ) for domestic LPG. I have booked the cylinder on[protected]. After booking of 36 days i have not received the cylinder. i am travelling their office frequently but they always the makes a false commitment.even Bharat gas north zone head is not picking phone.Bharat gas cylinders are available in market at a black price of 1000 Rs.
Finally i decide to register a complaint here.

please do needful.

regards
Sandeep Saxena
[protected]

We have a Bharat Gas connection for cooking gas. We booked gas on 28 July and got delivery only on 18 Aug. Now we are being asked to wait for 21 days to book again and they say it will again take 15-20 days to delivery. Effectively we are being asked to run one gas cylinder for 2 months. How is that possible?

Despite repeated discussion with the Bharat Gas distributor in Gol Market, Ganeshkhind Road, nothing is happening. They stick to booking only 21 days after delivery even if the delivery is delayed by whatever number of days. They keep saying there is supply problem and are asking people to physically come and collect cylinders. This is a nightmare situation for working professionals.

Apart from that the distributor's phone is constantly engaged, they are seriously under-staffed in handling the bookings. People have to try for 1-2 hrs to get through to talk to them.

There is a serious need of surprise check on the state of working of the distributor and also force Bharat Gas to provide proper supply of cooking gas.

Help is greatly appreciated.

Thank You
Regards,
Sushil