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Bharat Petroleum [BPCL] Complaints & Reviews

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1.8

Updated: Aug 16, 2025

Complaints 6081

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2101

Unresolved

3980

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Bharat Petroleum [BPCL] reviews & complaints page 232

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Address: North 24 Parganas, West Bengal

I face very poor response from Calcutta Flame (Bharat gas distributor), 9B/1 R.K.S. Road, Kolkata-54.
Tel No:[protected],[protected],[protected],[protected] .This is the 1st time I try to do a cylinder booking.I experience all their phone lines are busy all the time. After 2 days try, lucklily I was able to book my cylinder which they promise to deliver within 15 days which was not happen. After 20 days I try to enquire about the...

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Address: Kozhikode, Kerala

Dear sir,
I am one your customer of Bharat Gas and booked for a cylinder before 20 days. My consumer number is 6730 and my house situated in Thiruvallur Panjayath , Vadakara Taluk. In this rainy season the delay in delivery is very difficult for us. So please consider it as a request and take a possible action as early as possible.

Thanks ,
Kunhami Cheruvath kandy
Tel: [protected]
Thiruvallur
Vatakara
Kozhikkode - Kerala.

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Address: Mumbai City, Maharashtra

Bharat Gas - Mahim Gas Agency. A few days back a mechanic from Bharat Gas came home, stating he wanted to do a routine check to see if the gas was ok. In addition he should me a circular dated May 2010 saying the check would cost Rs 70/. He came in lit 2 burners of the gas stove and said pay Rs 70/-. I refused to do so. He did not check the regulator, the rubber pipe, the oven, grill. He started arguing that this was mandatory and I must pay. Firstly I did not call him. I would like to know that if there is nothing wrong why does BharatGas have these checks and demand Rs 70/-. As it is the Gas clynder prices are soaring, is this another way to make money? This high handed demand of making money from consumers is not justified. I would like to address this with the authorities concerned to take appropriate action. HOw can this organisation demand money for nothing.
K. Anklesaria
Flat no 2. Manek Mansion. MMC Road Mahim, Mumbai 400016
Consumer no190235, Mahim Gas Agency Mori Road. Mahim. Mumbai 400016

Aug 13, 2020

Complaint marked as Resolved

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Address: Howrah, West Bengal

My Daughter in law MRS. NIRA FATEHPURIA is holding a BP Lpg Gas Cylinder Connection vide consumer no 9043 at M/S SREE KRISHNA GAS SERVICE AT 237 G.T.ROAD, BELUR,HOWRAH-711106 SINCE 26/12/2001.

TILL DATE IN A SPAM OF APPROX TEN YEARS I HAVE RECEIVED ONLY 32 CYLINDER REFILS INSTEAD OF 120 APPROX I.E 1 PERMONTH
EVERTIME WHEN SHE BOOKS A CYLINDER THEY DELIVER THE SAME AFTER COMPLAIN TO BP OFFICER AT KOLKATA REGEIONAL OFFICE.
SO AFTER EVERY COMPLAIN SHE IS PROMISED THAT NEXT TIME DELIVERY WILL BE ON TIME.
SO I WOULD LIKE YOU TO TAKE THE MATTER ON HER BEHALF .
THANKS
JAGDISH FATEHPURIA (FOR NIRA FATEHPURIA)

Aug 13, 2020

Complaint marked as Resolved

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T

THANGAM.S

from Chennai, Tamil Nadu

gas — poor service

delay in delivery
I am a customer of indane with customer no 19401 and have been registed with Anbu gas agency Arumbakkam , chennai[protected]. i am trying to booked the gas on 09/10/09. they agree to book the gas but after taking all the details the delivey is not being made till today 24/09/09... and also safety seals are broken on the cylinder... we request you to do the neeful
Thanks and Regrds
Thangam.s

A

ambika anand battul

from Tiruchirappalli, Tamil Nadu

Aug 1, 2011

very poor servise

D

Deepali Garde

from Mumbai, Maharashtra

Dec 19, 2011

Mainye complaint is wajah se de rahi hain kyun ki jo bhi mujhe paise paid kiye the us hisab se toh mujhe chije nahi mili .or jo rule main hain wohi chije mujhee chahiye.or jo bhi hain uske hisab se gas ki jarurati chije chahiye bs or maine already 8830 Rs/ paid kiye hain so plz jo bhi ho muje nyay chahiye bs.Thnx

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Address: Panchkula, Haryana

To

The Head of the department

Sub: waiting for the connection since last one and a half months

Dear sir

This is to inform you that I had applied for fresh Bharat Gas Connection One and half months later.I had been calling the agency a several no of times for request of connection and every time the response has been it will take a week ,it will be done tommorrow etc.i had been waiting since last one and a half month which is a long period .This is a compliant against the Bharat Gas Agency ,Sector 10 ,panchakula ,I have the receiving of the documents presented by me to the staff,if no action is taken immediately ,I will raise this complaint to higher authorities.

Vandana Dubey
Address: 214 ,GH 110, Sector 20
Panchakula

Mobile:[protected]

Aug 13, 2020

Complaint marked as Resolved

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N

nayat anoop

from Delhi, Delhi

Oct 2, 2012

I requeted to transfer my bharat gas connection from hospet to leh but within two month my transfer has been canceeled and during this time i could not take my connection in leh so i submitted as it is in hospet.
But the maneger refused me to give the connection in hospet.They said that have take it in leh and after that you have to transfer in hospet.But it is not possible.
So plz tell me the procedure to take it

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Address: Ludhiana, Punjab

Respected Sir/mam
1:Display of h.s.d machine is not functioningand front mirror covering digital meters has been broken due to the rusting of equipped device.and nosal is leaking due to ruptured pipe.
2:we have a midco h.s.d machine whose feding keyboard is not working
Gurjeet Singh
Gobind Filling Station
Talwandi Rai,Teh-Raikot
Disst Ludhiana.
[protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Punjab

Respected Sir,
my self Gurjeet Singh and petrol pump name is Gobind filling Station Talwandi Rai Tehsil Raikot Disst
Ludhiana.I am imform to you that we r three machine running on site.one ms and two machine HSd.But problem
that MS pipe leakage and and feedind digital mitter not running,2nd problem is that both are HSD machine totally stop.
oil outlet is leeser than showed by meter.please try solf the problem as early as possible.
Gurjeet Singh

Aug 13, 2020

Complaint marked as Resolved

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M

Mithilesh lakeshri

from Mumbai, Maharashtra

Jun 20, 2011

BPCL — light not working of petrol and diesel unit in petrol pump

In bhagirathi automobiles in hathkhamba the light on disel and petrol pump is not working.So BPCL goa division please take a note of this . its a kind request.

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Address: Chennai, Tamil Nadu

I booked a gas cylinder in Raayan Bharat gas Agency, Chennai for April month . They brought the cylinder on 21/5/2011 at 3 P.M . but that time i was not at home. The delivery boy got the signature in the delivery bill from my land_lord lady without deliverying the cylinder. The delivery boy told to her that he will deliver the cylinder on monday (23/5/2011). he also gave the mobile number of the Raayan gas owner to remaind the delivery on monday. I called that mobile number, they told me that they will deliver it on next day. i waited for 2 days. but no response from the gas dealer. For 1 week they said many excuse to deliver the gas cylinder. i again called the land line of bharat gas (because the mobile number is switched off). they said they wont deliver my cylinder. i asked them why were they get signature without delivered the cylinder and mobile number to remind them. i told them that i am going to complaint about your action. They never feel bad for their action. and they told me to go for complaints.
Yours faithfully,

sathya

Aug 13, 2020

Complaint marked as Resolved

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S

sathyasuresh21

from Bengaluru, Karnataka

May 31, 2011

Raayan bharat gas agency.
Sait colony First Street
Egmore, Chennai - 8

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Address: Bangalore, Karnataka

Sir,
I am Resident of Kaval Byrasandra R.T. Nagar Post, One Petty Shop By Name Nizam Stores Located in 1st Cross Near Gandhi Samaraka School Kaval Byrasandra R.T. Nagar Post Bangalore - 560 032.

Is selling LPG Cyclinder's in Black at the cost of around Rs. 900 - Rs. 1000 as per demand, he stocks the cylinders in stock purchasing from others for Rs. 500.

This is for your information that Syed Nizam is doing illegal sales of Gas.

Please look into the matter

Regards

Sadiq

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Address: Mumbai Suburban, Maharashtra

The Bharat Gas outlet in Poonam Kirti appt in Andheri east (Poonam Nagar)...Om Vinayak Gas services. is illegally selling new connections to public for 5200/-. However the amount displayed on the notice board is 1250/-. when asked they say if you want to buy new you have to pay 5200/-.......they are fooling the public and taking undue advantage of their monopoly in the market.

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Address: North Delhi, Delhi

Sir,
Being a responsible consumer of Bharatgas , it is my right to inform you about the frequent delay in the supply of LPG refill cylinder by S.S. ENTERPRISES. I booked the refill on 17/05/2011 and still waiting for the delivery of the refill .
Kindly take possible action as early as possible. All the further details about my booking is :
Consumer no. - 7418
booked on - 17/05/2011
Booking no. - 9012001
I hope that you will understand my problem and let it not happen in the future.

Your's sincerely,
Baldev Panday
B-1901 Gali no-55 Hanuman kunj Sant Nagar
Delhi-84

Aug 13, 2020

Complaint marked as Resolved

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D

deepak_bawari

from Delhi, Delhi

Feb 2, 2012

Dear Sir,

Being a responsible consumer of Bharatgas, it is my right to inform you about the frequent delay in the supply of LPG refill cylinder by S.S. ENTERPRISES. I booked the refill on 22/01/2012 and still waiting for the delivery of the refill .
Kindly take possible action as early as possible. All the further details about my booking is :
Consumer no. -13017
booked on - 22/01/2012

I hope that you will understand my problem and let it not happen in the future.

Best regards,
Deepak Kumar
B-4552 Gali no-110 SantNagar Burari
Delhi-84
[protected]

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Address: Maharashtra

I am the customer for BPCL for last 18 years.

I am facing severe problem with regard to the Gas cylinder
My Consumer No. 31342
Gas Agency: Excel Gas, Vashi

Many a times I don't receive the delivery of gas for 15/20 days after booking. After 20 days again
I have to call the agency and tell them about my booking, they reply that it will be send within 2 or 5 days. Even after promising for 2 or 5 day the cylinder does not come. Again I have to call up and remind them. Though I have 2 cylinders I have to suffer, because of this agency.

It is very difficult to contact this gas agency because most of the time the telephone nos given are
either busy or when get contacted nobody respond.

I tried to book the cylinder through the email given by them. I get the feed back with booking no. but again the same no delivery. I have to call them to remind about my booking.

I am really fed-up with this agency.

I request you to kindly take a note of this and look into this matter. I feel there are some malpractices going in this agency.

Aug 13, 2020

Complaint marked as Resolved

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R

ram ratan agrawal

from Delhi, Delhi

bpcl lpg — non delivered lpg from 2 month

agency name meer gais agency bakhri bazar dist-begusarai bihar 2 month se agency band haien ram ratan agrawal s/o-late sita ram agrawal maranchi ujagar hasanpur road dt-samastipur bihar cansumer no.-004310

C

chander parkash arya

from Wardha, Maharashtra

LPG CYLINDER OF BPCL — NON DELIVERY OF CYLINDER

Sir,

my consumer ID is D2120.
name : Chander Parkash arya
Agency Name : Jagdeep GAs Agency
BooKing date : 09/02/2009
i had remind him on 5/3/09 for delivery of cylinder but tilldate i have not recieved the cylinder.
last time also they not delivered the cylinder before 30 days gap of last cylinder.
is there any rule of BPCL or ANY GAS CO. that no cylinder will be provided upto 30 days from last cylinder delivered .

Regards
C.P.ARYA

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Address: Pune, Maharashtra

Dear Sir,

Ref: Blue card no.5538299 4.0 4(j) AGRAWAL LATA RAVINDRA

I went to get extra cylinder on 20th may, 2011 to Pushpam Gas Agency,635/1B, New Gajara Society,Bibwewadi, Pune-411 037.
He charged me as under:
Subscription voucher (SV[protected] dt. 20/05/2011
For Cylinder Code 11 Quantity - 1 Rs. 1250/-
SV stamp duty (BPCL) 100/-
Insidential charges (Incidental charges??) 45/-
TOTAL Rs. (Cash memo. No.RCM/03/387/09 dt.20.5.2011 1,395/-
Cost of Gas 350/-

In addition to the above, he made us purchase 1no Fortune Refined oil SF 5ltrs. Costing Rs. 450/-
(Cash memo no.03/271 dated[protected] time 11.00 hrs. Operator Anjali.)as scheme floated by
BHARAT PEROLIUM for 2nd Cylinder. TOTAL PAID RS. 2,200/-

I am wondering why BPCL who is in Petroleum products , want to force its customers to buy
Vegetable oil by linking it with issue of 2nd Cylinder??.

If one protests, then one gets a rude reply that “We will not sell you extra cylinder.(2nd cylinder has become a necessity due to short/irregular supply).

I seek your explanation/clarification on such transactions by your dealer, when you regularly advertise that your dealers can not force a customer to by Hot plate etc from same dealer.

Thank you.

Yours sincerely,
Lata R. Agrawal
Tel;[protected]

Aug 13, 2020

Complaint marked as Resolved

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R

rajiv88

from Khanpur, Uttar Pradesh

Feb 4, 2011

Bharat Petroleum Corpn — Late Gas delivery and misbehave

Dear Sir,
I am your gas consumer of bharat petroleum connection no. K-34199 in the name of Rajiv Kr. Agrawal, C-2/306, Gulmohar Enclave, Rakesh Marg, Ghaziabad. My connection is registered with M/s Kamla Gas Service, Nehru Nagar, Ghaziabad. This dealer is always supplying gas after 5 to 15 days of booking after repeated request on telephone and visiting their place, for example I have booked the gas on 21Dec2010 but they supplied on 05Jan2011 and then booked on 29 Jan 2011 but supplied on 3Feb2011. Every time they are telling that the consumer has to take delivery from their godown and if the troubled customer is visiting their godown they are telling come after 2 days but they are showing all the deliver from their staff after charging the delivery charges because the troubled customer has no option to pay the full money for cooking their food. They are entertaining the booking only after 21 days of supply of the previous cylinder. In this way a cylinder is given to the consumer after 30 to 40days which leads to unfair means for which if a person is giving Rs 100/ per cylinder extra they are giving the gas without booking. After all the discrepancies the person attending the phone and customer is always talking in a abusing manner and in such a manner that he is supreme and the person before him is none a person. So you are requested to please take action and examine the record that whether they are supplying the gas to the consumer after recording on the consumer card or not. and also please take action regarding behavior of the dealer to the consumer.
Your sad customer
Rajiv Kr. Agrawal,
Ph [protected]
[protected]@gmail.com

N

navnit.jha

from Pune, Maharashtra

Apr 4, 2012

Hi,
I am from Pune. I went one of your Petroleum(Dealer) dated 03/April/2012 9:30PM. There are three Petroleum delivery man present at that time, Among three two delivery man are drunk. when i ask for bill drunk delivery men did misbehave with me. Dealer Name Om Sai Ram Ful Centre, 64/4, Pimple Saudagar, Pune-27, Maharastra.

Could you please do the needful.

Thanks & Regards,
Navnit

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Address: Hardoi, Uttar Pradesh

It is always noted that inspite of booking advance the delivery is effected late & that too after after several phone calls. This time we have booked on 3rd Sept & were told will be given with 10 days & now till date we have not received & on call they give some or the other reason.
My Consumer No Is:16486 name Ramzan ali address Meraj general store pihani chungi hardoi U.P. with Kalyani Gas Agency, Cinema Road Hardoi U.P.

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Address: North East Delhi, Delhi

Sir/madam,

We the consumer of Bharat Gas LPG office Shiv shakti gas services, Indira Vihar, my consumer no is : mv15352 & contact: [protected] we suffering with great problems. i had booked my gas on the dated 03-May-2011 with reference no 8698568. its going complete more than 20 days but till date (24-May 2011) my gas is not delivered at my address. My connection no is mv15352. Whenever I call for booking, they don’t pick up the phone, Sometimes it has happened that they picked up the phone and put the receiver aside. After that i book my gas by SMS service and the booking no is 8698568, but they always deliver the gas late by one month. I have faced many problems to get the gas. This time also I have booked my gas on 03-May-2011 but even after many calls and requests they have not delivered till now (24-may-2011). I have complained so many times but there is no response. Like me many are the sufferers. Plz solve my problem as soon as possible. I will grateful to you.

Dinesh Yadav
D-312, gali no 1, Third pusta Soina Vihar Delhi 94
[protected]

Aug 13, 2020

Complaint marked as Resolved

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R

ravinder40

from Delhi, Delhi

Jan 29, 2011

shiv shakti gas service — poor service

complaint against shiv shakti gas service
consumer no 17633 name mrs. ramwati
booking no 455
booking date 20/01/11
complained poor gas delivery
i have complained many times but they are ignoring my complaint, they never pick phone for booking and use only one number,area officer is not checking properly and ignoring our complain please take necessary step against the gas agency as well area officer who is responsible for all poor service, i think he never check the record of the agency and they are giving poor service, please take necessary step

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Address: Chatra, Jharkhand

No home delivery
sir/madam
i am the consumer of bharat gas.i facing problemb in home delivery. they never delivered .pl.do the needful
thanks
chatra dist.
jharkhand

Aug 13, 2020

Complaint marked as Resolved

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T

tulsy31

from CHATRA, Jharkhand

May 24, 2011

my no :-[protected]

R

ravibkm

from Patna, Bihar

Aug 30, 2012

+1

Dear Sir My Registraion no 566 , BHAGWATI BHARAT GAS AGENCY BIKRAM, PATNA.AFTER ONE MONTH OF BOOKING THERE IS NO DELIVERY. ARTIFICIAL CRISIS MADE BY THE SUPPLIERS ALSO SCARCITY OF MANPOWER FOR HOME DELEIVERY.

SMITA GUPTA
[protected]

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Address: Bangalore, Karnataka

Hi

It;s reference to LPG BharatGas , Gas Booking reference number :91668814. I am having connection in KR puram branch at Rasmi dealer, They are making very deley always to deliver gas after booked the Gas more than 20-25 days.

We never get the Gas get delivered into home on time, we face this deley issue more than past 2 years. wheneever we contact the deler, they used to say, will get Gas tomorrow, like that so many days passed, because of that we face lot of issues.

we get to know that they are selling Gas in Outside, hence they delaing to deliver gas for home purpose
.
Please take some corrective action against Rasmi Gas deler which is located at Bangalore at K.R puram.

Regards
Kolanchinathan
[protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: South 24 Parganas, West Bengal

I Dr. Gurudas Chatterjee of 2, Dwarika Nath Ghosh Lane, Flat- D/5, Chetla, Kolkata 700027, have my account with Balaram Distributor (Distributor of Bharat Gas in New Alipore) vide Consumer No. 595.But today I came to know that without giving me any prior information ,this agency has issued a stop order against my Consumer No.595 and also refused to take any booking from me for supplying the gas cylinder. I am a retired Doctor and also a senior citizen. But still I am being deprived of this emergency service and the agency is intentionally doing this to me. Please look into this matter on urgent basis and do the needful as early as possible cosidering my state of mind.

Aug 13, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

Hi Sir/Madam,

I have issue with booking with SMS which gas agency people told me is mendatory.
i have send SMS :

1.' LPG' to 57333 on 29/04/2011 cost me Rs3 , in the reply i got the message that i need to first registered my mobile number first.
2. 'REG[protected]' to 57333 on 30/04/2011 cost me Rs3.0, the reply i didn't got anything.
3. I assume my resgistration is successful and agin send .' LPG' to 57333 on30/04/2011 cost me Rs3.
4. after waiting upto 21 days when i called to agency they told me their is no booking for me and asked agin to book only through SMS.
5. To day i again send 'REG[protected]' to 57333 on 21/05/2011 cost me Rs3.0,in the reply i hv rgot the message 'Due to system maintenance your request is not registered and the same will be processed shortly.... '

My complain is even i haved spend 4 SMS , i am still not able to book my GAS.
I want to know why can't i acn book my GAS using phone or going to the Agency ?

thanks
Sangeeta Sharma
mob:[protected]

Bangalore Gas Agency
Barat Gas
102,8th main,BTM 1st Stage
Conn No:26066

Aug 13, 2020

Complaint marked as Resolved

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Address: Mathura, Uttar Pradesh

on Tuesday 17th May 2011 Petrol vender refused to fill the petrol from terminal 4 in my motorcycle and forced to go to another terminal.
Assistant Manager sales Mr. Abhimanyu Singh favoured the pump personnels while contacted on phone.
caught dispensing the petrol in plastic bottle.
Misbehaved.
No action taken even a complaint is lodged in complaint book.

Aug 13, 2020

Complaint marked as Resolved

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