Bharat Petroleum [BPCL] Complaints & Reviews

Yes its very very poor/worst & pathetic service as i shifted from bibvewadi to chincwad & i have transfered my gas connection. then i booked for gas connection, lady in raka agency told gas will be decliverd after 12 days but it doesnot delivered when i visited personaly asking why it is not it delivere lady in counter mentioned it was not booked then again requested her to book then she booked it & told it will come after 12 days but after 14 day we called in raka they told it will come today which was NOT delivered & when ask her why gas is sent , lady in raka told it is booked 2 days back so it will come after 12 days which was very pathetic ..

I had taken a Bharat Gas connection From- Debdutta Gas Agency, Burdwan , WB. Code No-461838
When I took the LPG gas connection on 23/03/10 I had to buy an oven for Rs-5000/- ( 1 Cylinder & 1 Oven). They told that for second cylinder I have to wait for Six Months.
Now today 23/03/11 when I went to ask for 2nd cylinder they asked to come on 08/04/11 with Rs-3000/-(Charge for 1cylinder & 1 Pressurecooker).
When I refused to take the pressure cooker they said I have to take because it is a package and I will not get the 2nd cylinder without taking the pressure cooker.

Regards
Pratyush Kumar Nandi
Cons No-DD18242
Card sl no-1699406
Mob-[protected]

Mera Naam kaushal Kumar hai mera pata gali no 4 Block house no-45 Kamal Vihar near Burai hai. Maine 4 March Shiv Shakti Gas Services jiska pata 1/10, Indira Vikas Clny, Mukherjee Nagar, New Delhi, 110009 hai apna cylinder booking karwaaya tha . Kai dino tak intazzar karne tak kai baar phone karne par bhi abhi tak mujhe cylinder ki delivery nahin mili. Meri last booking ki delivery bhi inhone 62 dino baad di thi. Main ek naukri pesha naagrik hoon mere paas itana waqt nahin hota ki main baar baar agency ka chakkar laagun. Mera connection number 6882 hai. Harsh samay ya zyadatar mauke par ya toh agency ka landline number kharab hota hai ya phir woh phone hi nahi uthate hain unka phone number[protected], +[protected] ye hai. Aap meri last gas delivery ka pata bhi laga sakte hain ki unhone mujhe 2 mahine baad delivery di thi jo ki delivery man ke reciving book mein bhi darz hai. Kripya mujhe gas ki sucharu rup se uplavdhata sunishchit ki jaay aur gas agency ke khilaph kathor kanooni karwaayi ki jaay.

RESPECTED SIR

I have a purches the bharat petrol bonus card and my purchess date 25/8/2010 and I alredy payed bharat petrol card cost but since I don’t got my bharat petrol card yet I also filup the bharat petrol card form and form no is 6534883 so pls help me and I hope your company always help me .
Tid no :-SA[protected]
Batch no: -1680/ROC47
BHARAT PEROLEUM
ADDRESS : BHARAT PEROLIUM
S R PATEL AND SONS NADIAD 387001 DIST:- KHEDA GUJARAT


Name : Chauhan Meet Nitinkumar
Address. B/18 karmvir sunderwan manjipura road nadiad 387001
Alt no: [protected]

YOUR FAITHFULLY

MEET CHAUHAN

Respected sir,

I am authorised customer of Bharat Gas sohan agency from when it opened.. i am very distrub from sohna gas agency service.. my book no. is 100 & 1417..last month deliver salender[protected]. then we did call for book salender[protected].. but they did not book and replied that salender will book after 2 days. then we have tried many times but phone mostly not pickedup.;then finaly book on 19 march..when we call 22 march for deliverd salender then they replied your salender did not booked it will book today..then we call 23,24 march they did replied same as last reply.. & said it will delivered after 2-3 days...

it is hight of tolerance ? what is serivice? i am doing complain bcs i couldnt bear more & want to tell wht is going there. . its very bad impression on your Brand. in future nobody like to take Bharat Gas..So i request you kindly take action on priorty basis..& setup a good system & one thing more is may be reason of Black bazari of GAS salender. kindly stop it ...

if they are not ready to provide good service then i am agree to take your agency in sohna only due to provide better service bcs its every person need & you understand that without this no body can survive..we have no gas at home from last 3-4 days. now you can understand very well how are we doing manage...hope so u understand & kindly provide Gas asap..& setup the good system else i have no option to take another gas agency in sohna..due to only provide gud service...

Thanks & Regards

Mahender Singh
S/0 SH. Ashok Rana
Rana Niwas Sohna
Distt Gurgaon-122103
Mob. No. [protected], [protected], [protected]

my customer No.18052 in jay jyoti Gas Agency-
bharat gas-Vejapur, Ahmedabad. I had booked my LPG refil on[protected]with W/L 9379 but i have not got till the date. I have inquired regularly on phone from[protected] and they replied that you will get refil within 2 days. To day I visited office but they replied that your refil is booked on[protected] and you will get refil within 2 days.Thus they have cancelled my booking and rebooked themself and not giving the refil after lapse of 15 days.

A few months back my wallet containing my BPCL Petro Card(along with other creditcards,driving licence etc) was lost. I do not remember my Petro Card number, and on contacting several BPCL petrol pumps for a duplicate petro card ,they expressed their inability to help me,unless I could give them my Petro Card number..

Surely BPCL would be having an alphabetical Master List by which a customer could identify his Petro Card number by giving his name and address?

Ashok Malhotra
D-27,Pamposh Enclave,
New Delhi-110048
(0) [protected];[protected]

My Consumer ID: 9652
NAME: Somnath Barman
I face very poor response from M/s.Krishna Gas Service, 237G.T. Road Belur Howrah. Tel No:2654 0990,2654 6899 every time I try to do a cylinder booking. First of all their phone line is all the time busy. It seems like they keep the phone off the hook. And if you are lucky to make a booking which they promise will be delivered in 15-16 days time doesn't happen for at least 30-40 days. In fact if you don't follow up, they don't bother to deliver at all. For example now I had Booked for the cylinder on dt. 16.02.2011but yet today on 22.03.2011. there is not any response and nobody ready talk to us from the distributor of M/s. Krishna Gas Service, 237G.T. Road Belur Howrah Tel No:2654 0990, 2654 6899

THE GAS AGENCIES IN DOMBIVALI MAKE THE CONSUMERS TO BUY GAS STOVE, BASMATI RICE, PRESSURE COOKER ALONG WITH A NEW CONNECTION. IF NOT, THEY REFUSE TO GIVE THE GAS CONNECTION. BESIDES, THEY GIVE SINGLE CYLINDER GAS CONNECTION IN THE BEGINING AND GIVE SECOND CYLINDER AFTER SIX MONTHS. FOR SECOND CYLINDER THEY ALSO MAKE THE CONSUMER TO BUY UNWANTED THINGS AS MENTIONED ABOVE. KINDLY LOOK IN THE MATTER AS COOKING GAS IS A BASIC NEED WE CANNOT WAIT AND HAVE TO BUY THOSE THINGS EVEN IF WE DO NOT WANTED. THIS IS AN ILL PRACTICE.

I want to register complaint against BPC Khanuja Petrol Pump, Dewas and also against Sales Manager Anjali Yadav.
Yesterday in dewas, khanuja pump is selling speed petrol by indicating the unavailability of simple petrol. So a customer named Arun Parmar made a complaint to the Dept.of Food and Public distribution and it became a big issue and came in the news also. I do not fill fuel in my vehicles from that pump because the fuel provided by m/s khanuja pump is impure.The smell of Petrol is different and I also face engine and average problems. I had done the Litmus test and informed personally to Ms Anjali Yadav(Sales manager) in the Depo about this few months back. But i think that either she is sleeping of the whole BPC employees are careless. I want to know that why such a big company has made a VILLAGE GIRL a sales manager.

Dear sir,

we went to dealer in Medchal (check post) Hyderabad, Andhra Pradesh. we asked for new connection. so they are asking us 6500 Rupees for the connection. this is too bad this much money they are asking.so can you check this gas agency. this is too much high. so please try to understand middle class people and poor people. actually what is the cost of new connection for one cylinder or two cylinder. what is total cost for new connection.

thank you
JOSE
Medchal - 501401
HYDERABD

Kind Attention of The District administration and ADM (Supplies) Kanpur Nagar and Indian Oil Corporation Authorities in Kanpur.

I am registered as consumer of LPG with Sarvatra Gas Agency (Dealing Person cum owner of the Agency Mr. Rajeev Verma) at Brahma Nagar, Kanpur(UP). My complaint regarding irratic, irrational and indefinite schedule of booking and delivery of LPG cooking cylinder for the last 4-5 months. I am always at tenterhooks, since there is no clear cut response from the agency and uncertainty of supply looms large. This is not only problem in my case, this is the problem of all the consumers of the agency at large.
In case there is no solution to this problem, i will have to knock the door of the Consumer Forum.

For Kind attention of the Indian Oil Corporation and Ministry of Petroleum :

To complain the above problem I tried Indian Oil Helpline No. [protected] from my Mobile today[protected] at 3:47 PM till 6:17 PM) in one single call of 2 hours and thirty minutes which gave me the recorded hope of wait for two minutes and your call shall be attended, which was an unending single call for 2 hrs and 30 minutes continuously and ultimately i had to disconnect that call after 2 and half hours.

Jai Ho INDIA!!!!! Jai Ho CONGRESS GOVT!!!!!!!!! Who will do Justice with the citizens of 21st Century's INDIA in this God's Own Country, Sab Ram Bharosey!!!!!!!!!!!!!!!!!!!! This is a Shameful situation and the Joke of the Gullible Poor Janta. What an awful good governance of our Country's Leadership !!!!!!!!! Is there anyone listening to this humble voice crying in the wilderness?

Consumer : KIRAN TRIPATHI, R. K. Nagar, Kanpur.

sir i am a consumer of BHARAT GAS,my consumer No is-8395,my agency name is BALAJI GAS AGENCY, THONDI, they sap code is-113434.i made a web booking on 10/02/11 booking ref No is-6547166. until today (20/03/11) i didn't get the refill,several time i spoke to the agency and the plant manager,but they are not ready to solve my problem,and i made a 2 online complaint also on their web site.the complaint No is-125175 on 12/03/11 and another complaint No is 125363 on 14/03/11 still today no reply from them.so what i have to do,and where to talk please help me.
thanking you

Dear Concern,

Our Card No.is 1085 & 1086. You have booked the gas previous on 24.02.2011 and again this date is postponed to 10.03.2011. Still we have not received the gas. Please solve the matter and the service from your side is not good.


Gas Card No. is 1085 and 1086
Bathinda

DEAR SIR THIS IS MR. FAIZ FROM MUMBRA CITY I WOULD LIKE TO TELL U ABOUT BHARAT GAS DELIVERY IN MUMBRA. EVERY PERSON WHO DOES THE DELIVERY THEY ARE TAKING MORE MONEY AS WRITTEN ON THE BILL. SUPPOSE NOWADAYS THE MRP. OF CYLINDER IS Rs.347.04. BUT THEY ARE TAKING 355 OR 360/- RUPEES . AND IF WE SAY THAT Rs.347 IS WRITTEN ON THE BILL THEN THEY ARE TELLING THAT WE ALL TAKE 355 OR 360/- RUPEES .
PLEASE TAKE SOME SERIOUS ACTION ON IT.

MYSELF : FAIZ KHAN
CONSUMER NO: 955226.
MOBILE NO: [protected].

COMPANY NAME : MADHUKRISHNA GAS SERVICE.
TELEPHONE NO: [protected] / [protected].
ADDRESS: KAUSA MUMBRA OPPOSITE VIRANI PETROL PUMP.

PLEASE SIR TAKE SOME SERIOUS ACTION ON IT .
THANKING YOU,
KHAN FAIZ

I Mrs.Jamuna Shetty residing at Challenger tower-3/1403,Thakur village,Kandivli(e),Mumbai-400101 is a Bharat gas user since the last 32 years.I shifted from my last residence at 53/33, 2nd floor ,Kamathipura,5th lane,Mumbai-400008 to the above mentioned address about 10 years back.I have been continuing with the same gas service since then.
I would like to inform you that at present we are 11 members residing at our present address and due to the large size of the family we cannot afford one cylinder a month.I had applied a request regarding the same to Laxmi Gas Service, Borivli(w), Mumbai along with a copy of my ration card and I was quite satisfied with their service as they took my request and immediately i was given the service as per my request.
The Gas Service later on got shifted to Mahavir Gas Service, Lokhandwala, Kandivli(e), Mumbai.When i informed them about my prior request they told me that they had not recieved any history of their customers from the former Gas Service.On cross checking i was informed that all the customer information has been forwarded to the new service centre.Despite of this to avoid any kind of problems i have submitted a request again at the latter service centre (Dated 16th March 2011).
After doing all this what i get in return from your staff there is "JAb SAHAB AYENGE TAB REQUEST FORWARD KARKE DEKHA JAYEGA." , "SAHAB APNE HISAAB SE AYENGE UNKA KOI BHAROSA NAHI HAI." , "JAB HO JAYEGA TAB APKO PATA CHAL JAYEGA." instead of a straight assurance that my work would be done as soon as possible.I fail to understand as to is this the kind of service that is offered from such a renowned corporate company.I am thoroughly disappointed with the behaviour of your staff as they do not know how to talk to a 62 year old woman.
I would like you to look into the matter and please take the necessary actions as soon as possible.Thanking you in anticipation.

Yours truly,
Jamuna Shetty.

My consumer No is 6858. we had booked(on[protected] cylinder 3 months ago(today[protected] but after repetitive attempt at the distributor office (Pavithram Bharat Gas Agency,11/588-c, cherpulassery, Palakkad Dist. pin 679503) still cylinder is not delivered at home. The staff at the office are not behaving properly and also they make only false promises and statements(there is no stock right now).
Repeatedly for last few months they were showing the same attitude.

Please do the needful. and take some strict action against such irresponsible distributors otherwise they will gain more and more power to do such an nonsense.

Thanks and regards

Dera sir,
i am having a gas connection in national gas agency, hisar bearing consumer no. N84 in the name Satpal r/o 577 sector-14,hisar.Me and my son are residing outside hisar and we are unable to take inperson delivery.Actually i got book a cylinder in 2nd week of january,2011 for home delivery and my booking no. is 3302 after that number of times i called them and also visited to agency for cylinder delivery but till now i have not receive.
Sir i am very harassed and in urgent need of gas.So plz do the needfull as soon as possible.I shall be thankfull to you for this.

Applicant
Satpal mittal
577, sector-14
Hisar(Haryana)

sir,
maine mera gas conn. transfer ke liye dt. 16/02/11 ko bharat gas itarsi distributer ko application diya tha (itarsi se hoshangabad kiye jane ke liye) magar aaj dt. tak mera conn. transfer nahi kiya gaya.
name = salamat khan
consumer no. = 1042
add. = c/o santos gurjar gawaltoli hoshangabad
pls help me

We booked request for cooking gas supply on 1-3-2011 with our gas distributer M/S Jagadamba Gas Service and booking number -60 was given to us. We were promised the delivery after 15 days. On inquiry on[protected] as we were totally ran out of supply, we were told that supply will be made after another 3-4 days, as there was shortage in supply. Consequently, we are forced to depend on restaurant food for our lunch/dinner. This can not go on.

I do not believe that there is some shortage in Gas supply, as HP has supplied Gas in 2 day in my building.

My wife complans that they always promise and deliver only after 15 days.

I request for a solution to this problem.

Regards,

Subir Chaudhuri

consumer no- JG7851
distributer name- Jagadamba Gas service(Bharat gas distributer) 6, Paddapukur Road, Kolkata-700020 (cust code no-461826)