Bharat Petroleum [BPCL] Complaints & Reviews

THE GAS AGENCIES IN DOMBIVALI MAKE THE CONSUMERS TO BUY GAS STOVE, BASMATI RICE, PRESSURE COOKER ALONG WITH A NEW CONNECTION. IF NOT, THEY REFUSE TO GIVE THE GAS CONNECTION. BESIDES, THEY GIVE SINGLE CYLINDER GAS CONNECTION IN THE BEGINING AND GIVE SECOND CYLINDER AFTER SIX MONTHS. FOR SECOND CYLINDER THEY ALSO MAKE THE CONSUMER TO BUY UNWANTED THINGS AS MENTIONED ABOVE. KINDLY LOOK IN THE MATTER AS COOKING GAS IS A BASIC NEED WE CANNOT WAIT AND HAVE TO BUY THOSE THINGS EVEN IF WE DO NOT WANTED. THIS IS AN ILL PRACTICE.

I want to register complaint against BPC Khanuja Petrol Pump, Dewas and also against Sales Manager Anjali Yadav.
Yesterday in dewas, khanuja pump is selling speed petrol by indicating the unavailability of simple petrol. So a customer named Arun Parmar made a complaint to the Dept.of Food and Public distribution and it became a big issue and came in the news also. I do not fill fuel in my vehicles from that pump because the fuel provided by m/s khanuja pump is impure.The smell of Petrol is different and I also face engine and average problems. I had done the Litmus test and informed personally to Ms Anjali Yadav(Sales manager) in the Depo about this few months back. But i think that either she is sleeping of the whole BPC employees are careless. I want to know that why such a big company has made a VILLAGE GIRL a sales manager.

Dear sir,

we went to dealer in Medchal (check post) Hyderabad, Andhra Pradesh. we asked for new connection. so they are asking us 6500 Rupees for the connection. this is too bad this much money they are asking.so can you check this gas agency. this is too much high. so please try to understand middle class people and poor people. actually what is the cost of new connection for one cylinder or two cylinder. what is total cost for new connection.

thank you
JOSE
Medchal - 501401
HYDERABD

Kind Attention of The District administration and ADM (Supplies) Kanpur Nagar and Indian Oil Corporation Authorities in Kanpur.

I am registered as consumer of LPG with Sarvatra Gas Agency (Dealing Person cum owner of the Agency Mr. Rajeev Verma) at Brahma Nagar, Kanpur(UP). My complaint regarding irratic, irrational and indefinite schedule of booking and delivery of LPG cooking cylinder for the last 4-5 months. I am always at tenterhooks, since there is no clear cut response from the agency and uncertainty of supply looms large. This is not only problem in my case, this is the problem of all the consumers of the agency at large.
In case there is no solution to this problem, i will have to knock the door of the Consumer Forum.

For Kind attention of the Indian Oil Corporation and Ministry of Petroleum :

To complain the above problem I tried Indian Oil Helpline No. [protected] from my Mobile today[protected] at 3:47 PM till 6:17 PM) in one single call of 2 hours and thirty minutes which gave me the recorded hope of wait for two minutes and your call shall be attended, which was an unending single call for 2 hrs and 30 minutes continuously and ultimately i had to disconnect that call after 2 and half hours.

Jai Ho INDIA!!!!! Jai Ho CONGRESS GOVT!!!!!!!!! Who will do Justice with the citizens of 21st Century's INDIA in this God's Own Country, Sab Ram Bharosey!!!!!!!!!!!!!!!!!!!! This is a Shameful situation and the Joke of the Gullible Poor Janta. What an awful good governance of our Country's Leadership !!!!!!!!! Is there anyone listening to this humble voice crying in the wilderness?

Consumer : KIRAN TRIPATHI, R. K. Nagar, Kanpur.

sir i am a consumer of BHARAT GAS,my consumer No is-8395,my agency name is BALAJI GAS AGENCY, THONDI, they sap code is-113434.i made a web booking on 10/02/11 booking ref No is-6547166. until today (20/03/11) i didn't get the refill,several time i spoke to the agency and the plant manager,but they are not ready to solve my problem,and i made a 2 online complaint also on their web site.the complaint No is-125175 on 12/03/11 and another complaint No is 125363 on 14/03/11 still today no reply from them.so what i have to do,and where to talk please help me.
thanking you

Dear Concern,

Our Card No.is 1085 & 1086. You have booked the gas previous on 24.02.2011 and again this date is postponed to 10.03.2011. Still we have not received the gas. Please solve the matter and the service from your side is not good.


Gas Card No. is 1085 and 1086
Bathinda

DEAR SIR THIS IS MR. FAIZ FROM MUMBRA CITY I WOULD LIKE TO TELL U ABOUT BHARAT GAS DELIVERY IN MUMBRA. EVERY PERSON WHO DOES THE DELIVERY THEY ARE TAKING MORE MONEY AS WRITTEN ON THE BILL. SUPPOSE NOWADAYS THE MRP. OF CYLINDER IS Rs.347.04. BUT THEY ARE TAKING 355 OR 360/- RUPEES . AND IF WE SAY THAT Rs.347 IS WRITTEN ON THE BILL THEN THEY ARE TELLING THAT WE ALL TAKE 355 OR 360/- RUPEES .
PLEASE TAKE SOME SERIOUS ACTION ON IT.

MYSELF : FAIZ KHAN
CONSUMER NO: 955226.
MOBILE NO: [protected].

COMPANY NAME : MADHUKRISHNA GAS SERVICE.
TELEPHONE NO: [protected] / [protected].
ADDRESS: KAUSA MUMBRA OPPOSITE VIRANI PETROL PUMP.

PLEASE SIR TAKE SOME SERIOUS ACTION ON IT .
THANKING YOU,
KHAN FAIZ

I Mrs.Jamuna Shetty residing at Challenger tower-3/1403,Thakur village,Kandivli(e),Mumbai-400101 is a Bharat gas user since the last 32 years.I shifted from my last residence at 53/33, 2nd floor ,Kamathipura,5th lane,Mumbai-400008 to the above mentioned address about 10 years back.I have been continuing with the same gas service since then.
I would like to inform you that at present we are 11 members residing at our present address and due to the large size of the family we cannot afford one cylinder a month.I had applied a request regarding the same to Laxmi Gas Service, Borivli(w), Mumbai along with a copy of my ration card and I was quite satisfied with their service as they took my request and immediately i was given the service as per my request.
The Gas Service later on got shifted to Mahavir Gas Service, Lokhandwala, Kandivli(e), Mumbai.When i informed them about my prior request they told me that they had not recieved any history of their customers from the former Gas Service.On cross checking i was informed that all the customer information has been forwarded to the new service centre.Despite of this to avoid any kind of problems i have submitted a request again at the latter service centre (Dated 16th March 2011).
After doing all this what i get in return from your staff there is "JAb SAHAB AYENGE TAB REQUEST FORWARD KARKE DEKHA JAYEGA." , "SAHAB APNE HISAAB SE AYENGE UNKA KOI BHAROSA NAHI HAI." , "JAB HO JAYEGA TAB APKO PATA CHAL JAYEGA." instead of a straight assurance that my work would be done as soon as possible.I fail to understand as to is this the kind of service that is offered from such a renowned corporate company.I am thoroughly disappointed with the behaviour of your staff as they do not know how to talk to a 62 year old woman.
I would like you to look into the matter and please take the necessary actions as soon as possible.Thanking you in anticipation.

Yours truly,
Jamuna Shetty.

My consumer No is 6858. we had booked(on[protected] cylinder 3 months ago(today[protected] but after repetitive attempt at the distributor office (Pavithram Bharat Gas Agency,11/588-c, cherpulassery, Palakkad Dist. pin 679503) still cylinder is not delivered at home. The staff at the office are not behaving properly and also they make only false promises and statements(there is no stock right now).
Repeatedly for last few months they were showing the same attitude.

Please do the needful. and take some strict action against such irresponsible distributors otherwise they will gain more and more power to do such an nonsense.

Thanks and regards

Dera sir,
i am having a gas connection in national gas agency, hisar bearing consumer no. N84 in the name Satpal r/o 577 sector-14,hisar.Me and my son are residing outside hisar and we are unable to take inperson delivery.Actually i got book a cylinder in 2nd week of january,2011 for home delivery and my booking no. is 3302 after that number of times i called them and also visited to agency for cylinder delivery but till now i have not receive.
Sir i am very harassed and in urgent need of gas.So plz do the needfull as soon as possible.I shall be thankfull to you for this.

Applicant
Satpal mittal
577, sector-14
Hisar(Haryana)

sir,
maine mera gas conn. transfer ke liye dt. 16/02/11 ko bharat gas itarsi distributer ko application diya tha (itarsi se hoshangabad kiye jane ke liye) magar aaj dt. tak mera conn. transfer nahi kiya gaya.
name = salamat khan
consumer no. = 1042
add. = c/o santos gurjar gawaltoli hoshangabad
pls help me

We booked request for cooking gas supply on 1-3-2011 with our gas distributer M/S Jagadamba Gas Service and booking number -60 was given to us. We were promised the delivery after 15 days. On inquiry on[protected] as we were totally ran out of supply, we were told that supply will be made after another 3-4 days, as there was shortage in supply. Consequently, we are forced to depend on restaurant food for our lunch/dinner. This can not go on.

I do not believe that there is some shortage in Gas supply, as HP has supplied Gas in 2 day in my building.

My wife complans that they always promise and deliver only after 15 days.

I request for a solution to this problem.

Regards,

Subir Chaudhuri

consumer no- JG7851
distributer name- Jagadamba Gas service(Bharat gas distributer) 6, Paddapukur Road, Kolkata-700020 (cust code no-461826)

I have gas connection (cylinder ) of bharat gas ,ahmedabad from shivam gas agency,chandlodiya. my service number is 16721 .
I have registered my booking for gas cylinder before two weeks but yet agency has not delivered me the cylinder .
very bad service of bharat gas!! shame on indian services!!

sir/madam
myself sarbjit singh vill sikhan wala distt. teh faridkot punjab i have a gas connection of bharat gas company ( GEENA GAS SERVICE KOTKAPURA) at city kotkapura distt faridkot the distrbutor has deleivered me only 1 cylinder at tine of issuing of gas connection now when i contacted with the office staff of this they replied that now we can't issue 2nd cylinder because the company has stopped to issue the 2nd cylinder so pls tell me the solution of this probkem when the company will issue the 2nd cylinder
2 The distributor above said i.e Geena gar kotkapura deleivers smething extra with cylinder at the time of deleivery of cylinder

To

The Divisional Manager,
Bharat Gas Agency, (BPCL).
Tel Bhawan, Madhya Marg,
Sector-19-B, Chandigarh.

Subject: Autonomy rules by Sun Rise Gas, Sector 7, Chandigarh.

Sir,

I am Sunil Dutt Attrey from Modern Housing Complex, Manimajra Chandigarh would like to bring your kind attention that

1. My Gas Connection (DBC) Number is 11682 as provided by said Gas Agency.

2. They have provided different contact nos. but theirs recievers always remain on cradles and hardly
pickedup by the concerns.

3. Specifically therefore have to visit at sector 7 in their office to book for refilling.

4. Earlier This Distributor was not booking the refill before 15 Days and that was always even tackenup
by the date of supplying date of refill.

5. Bharat gas claims of supply period within 2 days for the cylinders but it is very strange to note that
said agency never ever supply before 12-15 days and that were always with the various requests on
reaching that office every time.

6. It may please further kindly to note that concern office members always exploit costumers like me and
behave stupid by posing illogical and irrelevent self made rules and thus not only make the matter of
harrasment but also knowingly contemt the Govt.norms.

7. Being a respected costumer I have all the rights as per framed norms of Government and the said
Distributer is duly abide to do so. And withwhich no one has right at all, to harras me or my family for
such essential commodity.

8. If Distributer fails to perform as per norms then his distributership/dealership may either be withheld or
terminated as this action not only will make such distributers accountable but also to be set a good
example for others.

I whole heartedly request to your goodself please take a sincere action against Sun Rise Gas Agency, Sector 7, Chandigarh and make a stepping stone to prevail Justice.

Thanking you in anticipation,

With Regards,

Bharat Gas- new conncetion delay and harrassment
Dear sir,
I stay at CRPF CAMP AMRABATI, DURGAPUR, DIST- BARDHAMAN WEST BENGAL. I appeal for a new connection at usha gas agency of bharat gas in crpf camp amrabati durgapur. I gave them all the documents on 02/02/2011.

near about 1.5 month has been spend and the connedtion not sanction till now which is highly unfair and unlawful.

I understand that Bharat Gas is one of the finest company to deal with and they listen to the consumer complaint quick and fast.
I am in dire need of a new connection as I am getting married.
Could you please intervene and get the gas conncetion by immediate effect please

Thanks & regards

sushmit bhattacharyya

there is always delay in providing lpg home gas cylinders from Bharat Petroleum's one of the gas agency and the details are : Vijay Gas Service, Kher Nagar, opp. Ram Mandir, Bandra (east), Mumbai - 400051. the lady staff always holds the line unnecessary and talks very rudely. The concern agent Mr. Yadav never takes this things seriously and always out of the office all the time. the another problem of this gas service station is there are total four telephone line available on the label/ receipt of the lpg gas but out of four only 1 or 2 number works and it connects very rarely. i personally told all these problems to Mr. Yadav but it doesn't work.
i request you to please look into this matter quickly or please provide me any telephone number so that i can contact concern person to look into this matter seriously.

Respected Sir, I am Saurabh Solanki. I am a authorized consumer of Bharat Gas. My nearest Bharat Gas Agency is Sohna ( Gurgaon). There are many leak poles in the system. Firstly they book the gas after thirty(30) days. After booking the gas they distributed after 10 Days. Secondly, If the consumer forgot booking in few days then even after the consumer found the cylinder after 10 Days. In today Many home uses the facility of gas. Every type of work held by cylinder. The cylinder finish in 30 to 35 days. Now I want that after 20 Days the gas booked & the cylinder is hand over within 10 days. The whole procedure completed in thirty days. A consumer show his braveness within 30 days in the field of cylinder.

Dear Sir/Madam,
I am Assistant Professor at Indian Institute of Information Technology (IIIT DM Jabalpur) residing at Apsara Apartment C 302, South Civil Line.
I am having gas connection (Customer No. 12401, single cylinder) from Bharat Gas Agency near Jackson Hotel Jabalpur (Tel:[protected]. The agency has been a real trouble, every month I have to beg for the GAS cylinder after booking well in advance (several days). In spite of several telephonic reminders expressing acute need, they fail to deliver cylinder in time. Sometimes they refuse home delivery asking me to come in person for getting the cylinder which sounds too awkward. Can’t they arrange someone for delivery after all we pay the delivery charge too!
I have a single cylinder (since 1.5 years), requested for double cylinders but they always say its not possible.
Kindly look into the problem and help me to get out of this trouble ASAP.
Best regards,
Dinesh K.

Dinesh Kumar V, Ph.D
Assistant Professor, ECE
Indian Institute of Information Technology
Design & Manufacturing (IIIT DM)
(Under MHRD, Govt. Of India)
Dumna Airport Road, Jabalpur, India
Mob: [protected]

Dear Sir,

My Bharat Petroleum Petro Card No. is CA[protected]/CU[protected] and i am not being able to use the card for last 10 month as the magnetic strip has gone wrong.

I requested for a new card long back but in vain,

The new card may please be posted at the address below

Chinmoy De
5B, Krishna Residency, Krishnapur main Road
Barowaritala
Kestopur
Kolkata-700 102

Thanks in anticipation

Best Regards


Chinmoy De
[protected]