Bharat Petroleum [BPCL] Complaints & Reviews

It is experienced that services of Shahjahanpur Gas Agency distributor of Bharat Gas are very poor as the receiver of telephones are not kept properly resulting it goes whole day busy during their working hours due to which a lot of difficulties are faced by the customers during refill booking and enquiries. They also decline to book the refills within 21 days from the last delivery. While personal contact they stated that all the bookings will be entertained after 21 days and delivery will be made after 10 days (minimum) of booking which cause a great problem for a joint or big family. their Home delivery charges are also not justified as they charge Rs.360.00 per refill inclusive of Home delivery Charges. Please e-mail the rules for booking of refill, period of delivery after booking and home delivery rates to [protected]@gmail.com.
Both the phone nos of gas agency are[protected] and 283239.

Sir I am costumer of Bharat Gas. Local doistibuter is KAMLA GAS AGENCY , NARMADA NAGAR CHOUK BILASPUR CG . He is having 3 phones for booking No[protected],420392,420702. All 3 phones are out of order since 15 days / not attending the phone . Supply in railway colloney bilaspur is worst. Always it requires 15 to 20 call for booking and for supplyn also . I have booked my gas on 20.4.2011 on mobile no given by owner after serching on net and now supply is not sour at all as this mobbile number frequently told that i am not in ofice . pl do needfull

dear sir
i have booked for a gas cylinder for home delivery on dated 10.04.2011 but sorry to say that till date i could not get the refilled cylinder.
bill no.473461 dated 10.04.2011
cons no. 4747 sbc
ord no and dt 847201 dated 10.04.2011
address - ram bilas prasad
anand nagar dekuli ghat
bihar sharif nalanda
mobile no.[protected]

Dear Sir,
It is most unfortunate that Bharat Petroleum, which was once an icon for efficiency, is now grossly riddled of ineptness, malafide delays and corruption.
I'm senior citizen aged 78, live alone with wife, though mostly oversea during the summer. We are also the equity holder in the company.
DEMO Enterprises, who enjoy Defence privileges, seems to have a vicious & corrupt staff in connivance? It shows that we were given supply where as for obvious reasons, we use very limiited gas. Without connivance, Dayawati Ms., cannot be so insensitive first to ignore calls & then give evasive replies.
My K no. being 10778 from landline 22306840, could be booked as late as on 19/4 vide 83385231 or 8335231. The online booking must repeat the priority number very clearly & distintly.I'm yet get gas refill.
Kindly take action.
Truly
A.P.Upadhyay

vashi excel gas service is very bad service.boking cylender after 30-45 days not coming.all three lines are busy if ringing not pick phone.staff is talking time pass on phone.very bad service.very dirty service. customer service people behaviour is very bad, they didn't listen customer request
I have booked my bharat gas service at vashi, navi mumbai on 19 04 2011 . my booking number is 390 and my gas no is 18968, but as usual, this dealer has not supplied me the gas cylinder till this date ie 25/04/11 . although it should have been supplied within three days of booking .pls very urgent pls sir...

my no.[protected],[protected]

My consumer ID :5379 I am facing very poor response from m/s. Indira gas agency ,budhlada distt. mansa(pb.)Tel no.[protected],[protected],[protected].I had booked for the cylinder on dt. 04/04/2011but yet today on 28/04/2011 they are not ready to give me LPG cylinder. i have received my last gas cylinder on dt.08/03/2011.please notice on my complaint and take some action. so that it will not happen again

THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.

Here,we had booked our cylinder for home-delivery on 15/04/2011 at sr no.333. The delivery has not taken place despite our daily reminders till today 28/04/2008.

The behaviour of employees of Jagannath Gas Agency with us is worst.

The consumers at 56th mile at peermade thaluk are not geting gas cylinders refilled even after one month. We do not have the facilty for advaned booking. There is no fixed or regular visit. Always they deliver half the quantity of the reqired number of cylinders. Please help us for the reddrasal of our grievences.

Thanking you,

The consumers
56thmile, Karadikuzhi P.O
685531...

I am consumer of bharat gas from last so many years, and your supplier GREWAL GAS SERVICE, NEAR MODI COLLEGE, PATIALA,is one of the rude. unmannered dealer. He has no courtesy that how to speak with people or olders or ladies when they come to get there supply of gas cylinder. Whole staff over there is unpolite.They damn know how to behave with others. I am heart patient lady of 60 years and as I went there to get my LPG supply. they behaved rudely with me...did not gave appropriate time for delivery, they do not pick phones and have no courtesy to answer properly. I asked for home delivery and they said they dont know when it could be delivered. Is that the way of behaviour? Are they not aware of there connections and supply? How could they do this? I would request to take strong legal action against them so nobody suffers from them. They should be taught a good lesson of Life. There rickshaw suppliers sell connections in black and whole staff is aware about this but to no use... people are facing there wrath ...... I would again request a strong action against them.

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 13-April-2011.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY life.
I COMPLAINED 2 TIME TO AGENCY BUT THEY DO NOT DELIVER GAS CYLINDER.

MY AGENCY NAME IS -- SHAHEED SATYWAN BHARAT GAS SEWA AWAS VIKAS COLONY GONDA
CONSUMER NO- 7178
S.V.NO[protected]/22/09/2010
ALTAF HUSAIN ANSARI
193 DADUWA BAZAR NATIONAL COACHING STATION ROAD GONDA
MOBILE NO-[protected]

gas not delivered us after 35 days.

to,
sir


mai indu singh aap se ye kahna chahti hu ki aap jitni jaldi ho sake allahabad me LPG GAS ko start kare. mujhe roj 60 km. car chalani padti hai jo kafi mahangi padti hai.
LPG GSA ke allahabad me aane se paisa bhi bachega aur pradusan bhi km hoga.please aap jaldi se allahabad me ise layea.
maine 1 petrol pump wale se kaha ki aap log LPG GAS allahabad me kyo nahi la rahe hai to unhone bataya ki government ke indian oil ki taraf se tender niklega tabhi to hum log ise laga sakte hai. petrol pump ke malik ne bataya ki mai aap se kahu to meri problem dur ho jayegi.allahabad bahut badi city hai isliye aap yaha ke liye 5 tender nikalne ki planing kijiye.naine, jhunsi. fafamau ke liye aur city area ke liye kam se kam 2 station ki planing kar ke jaldi staition start kijiye plz.
thanks
Indu Singh
140 ram priya road
allahabad
[protected]

Gas Booking and Late supply
Dear Sir/Madam,

my address is maharastra bhramin sabha , mule bhawan, near venus public school , jiwaji ganj , gwalior M.P. 474001
I have Bharat LPG gas connection. we have being delivered the gas on 28/3/11 by the agent of raja gas agency , gwalior M.P. and he has written this date in our book but I found that the gas delivered date is being changed in the agency record it has been dated as 8/4/11 it should be noted that this this mismatching of dates is being happeing with me since last three month as i have complaint about this to the distributor but till date no action has been taken..

compland against Bhart Gas Service Haily Mandi. Dear Sir,

The time taken between the booking and supply is too long. The booking waiting period is 21 days from the date of receipt of cylinders but this agency demands us to book only after One Month days.When contacted, the person answering the phone use abusive language. After booking they again take 15 days to deliver at Godam from Rajpura .this Godam placed 8 KM of haily mandi. Every bady is torchar by misbehave.every bady recised cyliender by 3 hours of line in Rajpura village.Please help as this is become a mental torture to deal with them. By the time we receive the cylinders, we are almost run out of gas at home. Please help us to come out of this problem.this gas service is not diliverd at home .

Thanks.
Amar Nath
Customar no 7562
vpo.haily mandi
[protected]

Rajesh soni
Customar no 6663
vpo.haily mandi
[protected]

Ramsumiran
Customar no 2908
vpo.haily mandi

Dear Sir,

Me Daya Ram S/O Ram Abhilakh R/o village Johan, P/O Haringtan Gunj, Dist-Faizabad, U.P. Gas Connection No. 8727, S. No.[protected] Dt. 04.04.2004, dear sir, very sorry to say I'm phisically handicapped & don't have more power to follow-up to a LPC gas delivery 01-02 months hense he has not giving gas delivery properly after so may pressures/request & 01-02 moths agreed to giving cyclender delivery, i want to aware you for his behavier all the cyclender suppied the black market on higher rate so many consumers facing deficulties Dear Sir, for your reference my booking still not delivered yet Booking No. 40225 Dt.[protected]

Dear Superior

This complaint is regarding delivery of Bharat Gas cylinder.We have Booked a cylinder 14 days back i.e. on 7th of April 2011 .We have not recevied the same till now.We have called the respected agency for enquiry, but hadn't got any positive results till now. The booking no. of gas is 8027572 and today we hav again booked a new gas cylinder at 12:55PM 21st April 2011


I am very dissapointed from such service.What the hell we are that we have to suffer a lot jst for a simle gas cylinder.
This is happening on regular basis.

Kindly take a necessary action on priority.

Thanks & Regards
Ajay Kumar Pandey

Contact : Ajay Kumar Pandey

Mobile : [protected]
Mail id : [protected]@gmail.com

Bharat Gas Customer No : 36670

I am the consumer of Bharat LPG having Connection No. 8107. The gas distributor agency name is Shri Guru Kripa Gas Agency, Pilkhuwa, Dist. Ghaziabad, U.P. We are not getting delivery of gas cylinder even after 10 days of booking date. The owner says that the problem is from the depot whileas the depot officials say that there is no such problem. We can easily take the gas cylinder from black market after paying Rs. 700/- per cylinder which is more than twice of ordinary rates. On the one hand company claims that delivery will be made available within 24 hours but the consumers have to suffer a lot.
Please take strict action against the Agency owner and his employees who are involved in this black marketing racket and ensure that the delivery to the consumers is made within 24 hours of the booking, as is being claimed by the Gas Company.
I shall be grateful if a prompt action is taken and the distribution of gas is made smooth i.e. delivery is ensured within 24 hours.
Thanking you in anticipation,
Sincerely yours,

Rajendra Sharma
H.No. 390,
New Sarvodaya Nagar,
Near Chandi Gate,
Pilkhuwa, Dist. Ghaziabad (U.P.)
CELL : [protected]

DEAR SIR,
I AM CUSTOMER OF BHARAT GAS IN LONAR MY AGENCY NAME IS RAHUL GAS AGENCY LONAR.
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 04/04/2011 AT SRNO.40.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 20/04/2011.
THERE ARE MANY PEOPLE, WHO DONOT BOOKED THEIR CYLINDER BUT GET IT BEFORE US.

DEAR SIR,

THIS IS SUMITKUMAR K AGNIHOTRI FROM AHMEDABAD,GUJRAT RECIDING IN CHENNAI LAST 4YEAR AND WORKING WITH MNC COMPANY AS OF BHARAT GAS RULE FOR NEW GAS CONNECTION MAXIMUM HAS TO PAY 4000.00/- BUT WHEN VISITED "K GAS AGNCIS" ASK FOR NEW GAS CONNECTION 8500.00/-.

AS PER COMPANY RULE I HOLDING ALL NEEDED DOCUMENT LIKE RENTAL AGGRIMENT,COMPANY LEETER HAD,PAN CARD XEROX.

KINDLY TACK ACTION REGARDING THE SAME AS PLEASE HELP TO GET NEW GAS CONNECTION AS SOON AS POSSIBLE.

YOUR'S FAITHFULLY
SUMITKUMAR O AGNIHOTRI,
MOBILE:+91 [protected]

my attendent Mr. Muzammil applied for a LPG gas connection at Jyoti Flame Sikandrabad ,Distt Bulandshahr who is the dealer of B.P.C.L. LPG.As per rule He submitted copy of his family Rasan card,Three photos,copy of bill of his gas stove .Dealer refused to allot him connection without procurement of Gas stove from agency therefore I provided phone no. of BPCL sales manager ,Sales manager Noida circle Mr.Sanjay Chaube told him that stove purchase is compulsory also suggested him to request dealer without gas stove which he already have.He requested so many times to dealer Mr.Jain& sales manager Mr.Sanjay Chaube within one month of his application finally dealer deposited Rs.200.00 without bill & send two people for gas stove verification ,Dealer's people asked his wife to arrange one cylinder & regulator from her neighbor to check her gas stove,They checked stove.
After it He contacted dealer for connection,Dealer told him that he has send verification to BPCL & after one week of time connection should be released ,After one week dealer refused to provide him connection & refuse to return him fee deposited alongwith application form . He contacted sales manager of BPCL noida circle Mr.Sanjay Chaube,He does not responded,Hefailed to get connection without Gas stove during one month of teasing,If He procure gas stove from dealer ,He can get connection within one week.
Basic price of gas connection with single cylinder regulator,tube is Rs.1950 +Rs.200 for stove verification but he charges Rs 5000.00 with stove.I do not know why B.P.C.L. has no control on such type of dealer forcing to procure mandatory purchase of costly gas stove from them for getting a new connection,There is no system for applying new connection depend on dealer's approval,there is no application No. for consumer's record.