Bharat Petroleum [BPCL] Complaints & Reviews

there is always delay in providing lpg home gas cylinders from Bharat Petroleum's one of the gas agency and the details are : Vijay Gas Service, Kher Nagar, opp. Ram Mandir, Bandra (east), Mumbai - 400051. the lady staff always holds the line unnecessary and talks very rudely. The concern agent Mr. Yadav never takes this things seriously and always out of the office all the time. the another problem of this gas service station is there are total four telephone line available on the label/ receipt of the lpg gas but out of four only 1 or 2 number works and it connects very rarely. i personally told all these problems to Mr. Yadav but it doesn't work.
i request you to please look into this matter quickly or please provide me any telephone number so that i can contact concern person to look into this matter seriously.

Respected Sir, I am Saurabh Solanki. I am a authorized consumer of Bharat Gas. My nearest Bharat Gas Agency is Sohna ( Gurgaon). There are many leak poles in the system. Firstly they book the gas after thirty(30) days. After booking the gas they distributed after 10 Days. Secondly, If the consumer forgot booking in few days then even after the consumer found the cylinder after 10 Days. In today Many home uses the facility of gas. Every type of work held by cylinder. The cylinder finish in 30 to 35 days. Now I want that after 20 Days the gas booked & the cylinder is hand over within 10 days. The whole procedure completed in thirty days. A consumer show his braveness within 30 days in the field of cylinder.

Dear Sir/Madam,
I am Assistant Professor at Indian Institute of Information Technology (IIIT DM Jabalpur) residing at Apsara Apartment C 302, South Civil Line.
I am having gas connection (Customer No. 12401, single cylinder) from Bharat Gas Agency near Jackson Hotel Jabalpur (Tel:[protected]. The agency has been a real trouble, every month I have to beg for the GAS cylinder after booking well in advance (several days). In spite of several telephonic reminders expressing acute need, they fail to deliver cylinder in time. Sometimes they refuse home delivery asking me to come in person for getting the cylinder which sounds too awkward. Can’t they arrange someone for delivery after all we pay the delivery charge too!
I have a single cylinder (since 1.5 years), requested for double cylinders but they always say its not possible.
Kindly look into the problem and help me to get out of this trouble ASAP.
Best regards,
Dinesh K.

Dinesh Kumar V, Ph.D
Assistant Professor, ECE
Indian Institute of Information Technology
Design & Manufacturing (IIIT DM)
(Under MHRD, Govt. Of India)
Dumna Airport Road, Jabalpur, India
Mob: [protected]

Dear Sir,

My Bharat Petroleum Petro Card No. is CA[protected]/CU[protected] and i am not being able to use the card for last 10 month as the magnetic strip has gone wrong.

I requested for a new card long back but in vain,

The new card may please be posted at the address below

Chinmoy De
5B, Krishna Residency, Krishnapur main Road
Barowaritala
Kestopur
Kolkata-700 102

Thanks in anticipation

Best Regards


Chinmoy De
[protected]

Sir,

I,Mr. Vipin Jain S/O Subhah chandra Jain.
R/O-50,freignds enclave, Sultan Puri,
New Delhi. Cell No.[protected]

I have booked a new connection on dt 10/12/2010 and Waiting in a queue.

I have continuos visited and communicated with the local dealer of Bharat Gas:-
Pankaj Gas Agency,
Mangol Puri,New Delhi

That dealer demand money for provide me new connection. When I said, I pay genuine fees whichever required for new connection, he said, you have to pay money other than that fees. When I have said that was bribe. He abused me and threatend me and said "I see how can you get your new connection without paying me."

I request to all concerns please take positive and strict action against these type activities and provide me new connection.

Thanks with Regards
Vipin Jain
Cell No.[protected]

Dear Sir/Madam,
I am a user of Bharat Gas ( Consumer ID: 15645 ) for domestic LPG. I have booked the cylinder on[protected]. After booking of 17 days i have not received the cylinder. i am travelling their office frequently but they always the makes a false commitment.
Finally i decide to register a complaint here.

please do needful.

regards
charan singh
[protected]

Sir/Madam

I lost my petro card no.[protected] while I was in travel. I tried to contact [protected] but it comes always with busi-tone and asking me to try latter.

Now I request you to pl block my petro card and try to issue a new one to me in replacement of the same.

My new address is G.Nagendra Rao, 201, Raghav Nilayam, MIG-460, Road No.2, KPHB, Hyderabad-500 072. My mobile: [protected].

Pl do the needful asap.

Regards
G.Nagendra Rao

Hi,

I have been using Bharat Gas through my gas agency. Connection No 44830. My mobile number is[protected]. I feel the sevice provided from the above agent is just too much to handle and the worst so far.

They promise delivery within 7 days but its always over a month or so that I get the cylinder. Also they never delivery on the time requested. I have always asked them to deliver after 6pm in the evening but they always make a delivery in the afternoon when no one is available. I booked my cylinder on Feb 10th at the outlet in Vashi, Sec 26 and everytime I call them they say that they would deliver it the following day. Yesterday they came on a Sunday 6th Feb to deliver when I was in church and I kept someone at home to collect the cylinder on my behalf but the guy refused to go up and deliver. Making me subject to calling again and doing booking. Now they say they will deliver on Wednesday 9th Feb but cannot be sure of the time inspite of telling them repeatedly that no one is at home in the afternoon and that the delivery is expected in the evening after 6pm.

They give excuse that the load has not come or there is no vehicle. It is just to impossible to get them coz they never pick up the phone. Once I called them from outside their store thru my mobile and I could see that they were not picking up the phone and was ignoring it. For every refill required I struggle a lot to get thru to them and lose a lot of valuable time in calling them up and continue asking for delivery or even for booking. Please do help as it is very frustrating. The number of the gas agency is[protected]/[protected].

Thanks...
John K

The distributor of Bharat Gas "Maa Gas Agency" (Code No.- 461718) refuses for delivery of LPG cylinder at home, even while i have booked for refilling on 10/11/2010, i have not been served yet. My consumer number is 2717 (S.V.No.- 515435, date 14/08/2003).

sir,
I Deepanjali Mishra , bearing consumer no- 5564 under Maa Bharat Gas, Odagaon complains that I had received the last refill cylinder on dt. 01.02.2011 against booking references 5573636 dtd, 03.01.2011. I further registered my booking on dtd. 04.02.2011 with reference 6404146.But when I came to contact with the dealer today 05.03.2011 I got to know that my Registration has been canceled due to booking was not held after 21 days of last delivery.

I have Complained That why they received my booking and gave their reference if I am non-eligible.

If they canceled my booking due to 21 days period, Why the company does not delivery the refill cylinder within the 48 hours after booking.

Thanking you

Your's Faithfully

Deepanjali Mishra
Beruka Sahi, RajRanpur, Nayagarh
email address: [protected]@gmail.com

my consumer no.404 in name of CHANDNARAIN .i m a resident 81-a,nehru nagar,tehsil town,panipat.

i have a bharat gas cylinder connection. its distributor in panipat is
SALUJA GAS CENTER,SANOLI ROAD,NEAR CHANDNI BAGH POLICE STATION

this distributor service is worst in panipat. he even not pick phones for booking or any queries.with the help o[censored]r forum i would like to appeal to concerned authorities that
immediate & serious action should be taken against SALUJA GAS CENTER in panipat & his license to distribute cylinder immediatley cancelled & new distributor should be appointed for better service so that people not harrased by such distributor

Sir,

ganga Gas agency (garhmukteshwer) the gas cylinder is not supply for the customer. Because he is supply for more amount paid peoples. The supply date of book is not correct. my cylinder gas is finished, i booked my celnder 1 month ago but cylender is not deliverd yet. my book no 908. agency people said delivery in 4 to 5 days, but deliver 1 or 2 mnths. daily i call to the agency but the agency does not take the phone . they are regurarly irresponsible for the customer to give the service that i am complaint with you regarding to this letter please take necessary action the negligence of the customer.


himanshu -[protected]


agency name - ganga gas agency garhmukteshwer (ghaziabad) 245205
address

To,
The Chairman and Managing Director
Bharat Petroleum Corporation Ltd.
Mumbai.

Manglam Gas Service, Sardarshahar not issue applied domestic gas connection an Indian lady.

Sir,
I am an Indian lady and residing in sardarshahar. I apply a new domestic gas connection nine months before. My apply connection waiting no is 6318. My applied connection Manglam Gas Service, Sardarshahar not issue till date. Agency said I finished all old waiting number and again apply you, your connection. Sir, Manglam Gas Service clearly cheating me this time. When agency allotted a waiting number my application. This is a very big cheating with a Indian Hindu lady by Manglam Gas service, Sardarshahar.
Please help me and protect my rights.
Thanks
Sugna Devi
W/o Babu Lal Mali
C/o Ramnagar Bass
Sardarshahar
[protected]

To
The CMD
BPCL, Mumbai.
Sub: Manglam Gas Service, Sardarshahar, not release my applied new domestic gas connection.
Sir,
My name is Anil Soni S/o Sh Babu Lal Soni. I apply a new domestic gas connection in Manglam Gas Service before four month ago. Manglam Gas Service give a waiting no is 6178. I am enquiry to my applied connection in agency February month. Agency not satisfied reply. He said you are not purchase Gas Chulha, Gas Lighter in agency. So agency not released your connection. Your connection in not any benefits agency.
I am very painful situation and not faith Manglam Gas Service in my applied connection. Please help me and release my applied connection as soon as possible. I am very thankful your help.
Thanks
Anil Soni
S/o Babu Lal Soni
C/o W. No.-15, Near Lal Tunti
Sardarshahar-331403
Dist.-Churu(Rajasthan)
[protected]

Dear Sir,
I am residing at Nallasopara (East), Gala Nagar since 8 years. Tanya Gas Agency one of the Gas agency (Bharat gas) in Nallasopara (East) whose telephone numbers[protected] & 2440999) both they are keeping engaged since morning to evening everyday and we are unable to contact them for booking the gas every month. Since it will take 8 to 10 days for delivering the gas after booking date, customers are facing severe problems for booking the gas.

February 28, 2011

Sub: Non-Delivery of Domestic LPG Cylinder at Bhagwanpur (Talla) & Himmatpur(Talla), Haripurnayak,Gaurgaja Near Kamaluwagaja Haldwani, Distt. Nainital, Uttrakhand due to Black Marketing of Domestic LPG Cylinders.

Dear Sir,

Please refers letters of Gas Manager (Kumoan Vikas Nigam Limited), Nainital, Uttrakhand wherein he has mentioned that M/s. Indane Gas Agency (KVNL) Bholanath Garden, Kaladhungi Road, Haldwani, Distt. Nainital, Uttrakhand representatives will decide the LPG Cylinder delivery schedule and point mutual discussion with consumers of above said villages.

To discuss the matter some of Consumers approached above referred Indane Gas Agency but Indane Agency persons have denied to discuss on the above said matter.

It is sorry to say that a period of one and half year has already elapsed till date neither Indane Gas Agency discussed the matter with consumers neither any concrete action taken at their end.

In this connection I would like to draw your kind attention and disturbing your valuable time that most of consumers of this area always noticed that a lorry having 30 - 40 Domestic LPG Cylinder used to come once a week i.e. Tuesday and delivered full of lorry of domestic LPG Cylinders to a Boarding Institute at Kamaluwagaja, Haldwani, Distt. Nainital.

Many times consumers have requested them to deliver us Domestic LPG Cylinder also but they told consumers that why you do not go Indane Godown for refilling. This type of words does not tolerable to the consumers.

Also it has been noticed by some of consumers that Domestic LPG Cylinders are being sold at a higher prices i.e. upto Rs. 450 per LPG cylinder to the Small Dhaba/ Restaurants and Banquet Halls/Tea Stalls etc.

You are, therefore, requested to kindly instruct concerned GAS AGENCY to fulfill the requirement of Domestic LPG Cylinder of above said villages. Otherwise our Society will be compelled to approach IOC Highest Authorities regarding Black Marketing of Domestic LPG Cylinder.

Thanking you,

Yours truly,


H.C. JOSHI C. PANDEY
PRESIDENT SECRETARY
HARIPRIYA VIHAR PHASE – 2
BHAGWANPUR TALLA WELFARE SOCIETY (REGD. NO. 132/[protected]
HALDWANI DISTT. N

Date: 28/02/2011

My name is Sunderlal Gupta, age 63 and my gas consumer no. is K-8403 I am staying in Kalyan West area Rambaug Lane no.4, I have done booking for refilled cylinder to our gas agency name "Kalyan Gas Service" on phone on 11th February 2011 but uptill date that is after 18 days I have not received the refilled cylinder. From last 8 to 10 days i am continuously following up with the agency to send the refilled cylinder but every day the lady named "Deepali" of Kalyan Gas Service who is taking bookings on phone says "Sir we will deliver it today". But the agency do not deliver the cylinder. Today I have called up again to the gas agency to check the status of delivery of cylinder now she told that the gas cylinder which they had issued in my name was delivered by Bharat Gas cylinder delivery worker to some other person named Harish whose counter signature was on the delivery slip.

This is very much illegal that we people who are booking the cylinder do not get cylinder on time and the cylinders issued in our name is sold in black to other person just for few rupees, due to these Bharat Gas cylinder delivery guys I am eating outside food from last eight days which is not healthy for my age person.

But I know that my this complaint will also remain on this consumer complaint portal and no action will be taken. If any action taken kindly reply on my cell no. [protected]

LPG Bharat Gas - Exel Gas Vashi -
We have been trying to call the agency for gas booking but nobody seems to answers the calls. we have got 2 cylinder of which one is finished and the other is about to get over.

The agency is far from my house and it is not possible for me to go there every time for the gas booking, since i hwill have to take a leave just for this purpose. My parents are at home they are elderly people, it is not possible for them too.

REQUEST YOU TO PLS MAKE A NOTE OF THIS COMPLAINT.

Regards,
Rohan
Consumer No - 45391

Date: 26th February 2011

To,
Office of the Food and Civil Supply
District: Ambedkar Nagar
Uttar Pradesh, INDIA

FAO: District Supply Officer - Food and Civil Supply,

Dear Sir,

With due respect first of all let me introduce you, this is Mohammad Azaz Khan S/o Mr. Sher Mohammad Khan a citizen of India and permanent native of Village: Laranpur, Post Office: Ashopur (Tanda) District: Ambedkarnagar, Uttar Pradesh, India would like to submit this official complain against malfunctioning of KAPOOR GAS AGENCY, Chhajjapur Block:Tanda, Ambedkarnagar, Uttar Pradesh.

Since Kapoor Gas Agency is an authorize supplier of Bharat Gas (Cooking Gas Cylinder) for Tanda block and in-spite of our numerous approach for the application of gas cylinder they are intentionally ignoring to provide the application form for specific requirement and demanding to pay an amount INR = 6000/- against black marketing in-response to provide the same in proper quota system.
We are a registered Ration Card Holder under APL Beneficiary Scheme (No: 096508) and this is our basic right to gain this facility within state affairs.

Therefore we would be grateful you to intervene in this regard and resolve the matter of our Gas cylinder supply being prevented unlawfully by Kapoor Gas Agency, Tanda Ambedkarnagar and oblige.

Your extensive consideration and an early feedback for the same as above is highly appreciated

Thanking you,

Best Regards,
Mohammad Azaz Khan S/o Sher Mohammad Khan

Village: Laranpur, Post Office: Ashopur (Tanda)
Ambedkarnagar, Uttar Pradesh, INDIA
Email: Via [protected]@rediffmail.com

Cell: [protected]

Hi,

I am Consumer of Bharat Gas and getting served from the dealer Aparajita Enterprises,DistrictCenter,Chandrasekharpur,Bhubaneswar-23,Orissa.

I have booked for refill the cylder on 24-Jan-2011 and today is 25-Feb-2011 and still not getting it. Moreover, when I went to their office, they behaved rudely and asked to collect it from their godown which will be extra cost of Rs 100 for me.

This is very regular case ans they used to do this on regular basis.

So my humble request to take a necessary actions against them and serve us better.

Below are the details of mine -

Consumer Number - 9465
Name - Barun Kumar Nandi
Date of booking - 24-January-2011

Thanks and Regards,
Barun Nandi