Bharat Petroleum [BPCL] Complaints & Reviews

Our BharatGas distributor in Chennai, Besantnagar is uncooperative to say the least. Not only do they take ages to deliver, the responsibility taht it gets delivered is on the customer too! They give the mobile number of the delivery man and wash their hands off the matter. It is the responsibility of the Distributor that his man gives the cylinder on time. The delivery men are also frequently obnoxious and demand tips when even the company policy insists that tips be not given. Bharat Gas should make these policies clear when doling out distributorship.

Sir,
1. My Consumer Number is J 201100. I am a registered user of Cooking Gas with Satish & Co., Hauz Khas, New Delhi .
2. I booked for a refill gas cylinder on 23 Aug 09 . I have been calling them up every day but they have NOT supplied the same as yet ie. 29 Aug .
It is almost impossible to get them on telephone. After wasting over an hour, when I do get through, I am told it will be supplied by the evening . This has been happening for last three days .
Please help.

Thanks,

Col. D.S.Madan
C-90 Defence Colony, New Delhi -110024

Tele[protected]

not isuue two silander for many times talk to shopkeper but he is not responcibal reply
fathanagar, mavli
distt.. Udaipur
Raj.

From:


K A Thankarajah, (Consumer No.11568)
S-3 Kannan Apts,
No.16 Vandikaran Street,
Maduvinkarai Guindy,
Chennai-32.
Mobile No:[protected]

To:
Bharat Gas,
Complaint Board,
Head Quarts,
Chennai.

Sir/ Madam,

I have booked for gas on[protected] at Sri Munusamy Gas Agency Vijayanagar Velachery Chennai-42. Still not delever the gas from the Agency. When we contact the Agency today[protected] they told as that they have already delevered the gas.

Please Advise the agency to delever the gas immediately.

Yours Faithfully
K A Thangarajah

Dear sir,

I BARUN DAS BEARING CONSUMER NO BG16945 OF YOUR DISTRIBUTOR, BENGAL FLAME
LOCATION NEARBY DUNLOP BRIDGE. BARANAGAR, KOLKATA. PH[protected]/5110. TODAY I HAVE ASKED WHEN I CAN GET MY CYLENER, THEY REPLIED AFTER 25 DAYS OF BOOKING THEY ARE DELIVER THE CYLENDER.

MY QUESTION . IS THERE ANY CIRCULAR HAVING BY BHARAT GAS THAT THEY ARE ONLY CAN SUPPLY THE GAS CYLENDER TO CUSUMER AFTER 25 DAYS OF...

Sir,
I booked Bharat Gas cylinder nearly after three months on 22-8-09. When I called the agent Tel No she said that it was booked on 30/7/09. But I did not book the gas. The fact is that the agent booked the gas on the some customer name in their records and selling in the block market for higher price. I called to them nearly 6 times till 25-8-09. Every time they lie that the gas is on the way. It is very irresponsible and wasting my time calling every time and receiving their reply that they sent and on the way. These type of agents and who trouble the customers by talking in this unethical way gives very bad impression and image to the Bahrat gas. Necessary action should be taken such the agent should properly provide the service to the customer.

The Bharat Gas agent is near Mylapore tank close to Shirdi Sai Baba Temple, Chennai - 4.

Agent Tel No.[protected]

i want to know what is the criteria/conditions for getting a new connection of bharat gas. local dealer has clearly refused to give me a new connection.

I got one connection transferred from M/S Milind gas service(code-581852) N delhi-18 on 22-08-06 to M/S Prakash bharat gas(code no-140740).Once the regulator knob got stuck and on giving extra pressure it had broken but the regulator was not replaced by Prakash bharat gas since the no. of regulator issued by previous distributor was not written on the SV issued previously.Checklist for the consumer before receiving SV is nowwhere seen which would have been confirmed.My consumer no. is 6199.

Today Vinayaka Chaturthi i.e. 23.08.09. When i changed the refill cylinder, the gas is found leaking with sssssssssssss sound.

I called the Customer Service cell, only the watchman picked u to tell he has no idea of emergency complaint service.

I went into the website and found the contact number, but in vain. One of the number is switched off; and the other no response. Actually these are called emergency numbers and to be used for complaints outside regular working hours of my supplier.

The situation is pathetic without gas at home ; dont know how long to wait. Certainly 24hrs is too long for a household for this critical product.

My consumer number is 4721. Supplier is Venkateswara Gas Agencies, Annanagar

Dear sir,

My name is Nilesh Gurjar, leaving at daman. I having the gas connection of the company named "Bharat Gas" (Customer no.: 18437), purchased from C.P. Gas services at Khariwad, nani daman. At the time of purchase (February 2008) the gas agency had commited to give me the second cylinder connection (Extra bottle) after six month from date of purchase. But after six month the agency replied me that you have to register the same now and cylinder will be available after six month or say after one year because the company is not started yet to give the second cylinder connection. So I register my customer no to the agency in Aug 2008. After six month, nine month they are replying the same. Before few days I inquire for the same againg but there is no positive responce from their side.
Kindly help me how can I solve this problem.

I had asked the petrol pump attendent to fill petrol worth 500 Rs but petrol worth only 414 Rs was put in my car and machine was stopped.After protesting against this cheating balance petrol was put in. this has happened at petrol pump BP 44 at gurgaon Haryana. This kind of fraudulent activity of putting less petrol is prevailing in gurgaon. earlier also i have experienced same situation but have not got the petrol pump attendent red handed. This time I have got the attended red handed and jotted down my complain in the complain book. please take strict action against the erring petrol pump. i have also called Mr Kuldip of Bharat Petroleum on his mobile number [protected] and appraised him about my complain.

THE STAFF OF PRAMUKH GAS AGENCY AND THE GAS CHECKING PERSON AND THE YEARLY CHECKING PERSON'S ATTITUDE TOWARDS CONSUMER IS WORST. THEY USE A VERY CHEAP SLANG AND DONOT DO THEIR WORK PROPERLY AND ASK FOR EXTRA MONEY WITH US AND THE GAS PIPE WHICH HAS A GUARANTY OF FIVE YEARS THEY FORCE US TO CHANGE IT WITH IN THREE YEARS AND IF WE ASK WHY TO DO SO THEN FOR THE NEXT TIME THEY DONT BOOK OUR CYLINDERS.
TAKE SOME SEVERE ACTION AGAINST THIS THING. AWAITING FOR YOUR REPLY.
YOUR HUMBLE CUSTOMER

Hello sir,

Warm greetings !!

We've booked the gas with our consumer no: 9318 on 30th July, 2009. At the time of booking, they said that they will deliver within ten days. Till now(20th August 2009), they hasn't delivered the cylinder yet and alternative cylinder also almost ending.

We've been calling them from 13th August, 2009 and those people are saying that they will deliver right now. But days are going and no cylinder is delivered yet.

Here are the details:

Name: Dr. Ch. Jacob
Address: H. No. 80/11-70A2, Krishna Nagar, KURNOOL-518002, Andhra Pradesh, India.
Distributor Name: Bhagya lakshmi Gas Agency(Bharat Gas), Kurnool. Ph:[protected]/270399

Please kindly look into this matter and help us to deliver on time from next time.

Many Thanks & Kind Regards,
Dr. Jacob Ch.
+91 [protected]

Sir,
I am holding a connection in the name of my mother Smt. Indira, of Bharat Gas and consumer : 2216 the agency

Sree Mon Gas agencies,
KODAKARA, THRISSUR DISTRICT,
680684

I have booked for a refill on 13th July, 2009.(Regn.No.49003). The refill Cylinder has not been supplied till today, 19th August.2009. Earlier refill was supplied on 10th July, 2009. ie; even after 40 days the refill have not supplied by the agency. It is very difficult to manage a family like ours, having no other source of fuel for this much days.
Kindly look in to the matter that, the supply of cylinder delaying after 40 days is due to accute shortage of gas or any other reason known by the agency or their staff. You may also note that, there is no provision to know the current status of booking No. and upto which date of booking they have supplied the refill.
I shall be greaetfull, if you are taking action to deliver the cylinder to me at the earliest and take necessary action to make the booking and delivery of refill cylinder more transparent.
Thanking you,

I am the resident of Mulund (W), we are getting the gas cylinders from Jai Bhavani Gas Agency situated at Mulund (W). My father has booked gas cylinder with this agency and they have committed him to provide the same by Monday i.e., on 17th August 2009, since we have not received the cylinder till today i.e., on Tuesday. I spoke to this agency to provide us the cylinder. I had the conversation with Mr. Sandeep Dwivedi who is working in Jai Bhavani Gas Agency. When I told him that the commitment was given of 17th August and still now we have not received the gas cylinder he started answering very arrogantly. He said that we are giving commitments to so many people and we can not keep on fulfilling such commitments. Infact he had asked me talk to some Mr. Kedarnath Dubey (unknown to me) and ask him to know who is he i.e., Mr. Sandeep Dwivedi. His language was – “Kedarnath Dubey ko phone kar ke pucho main kaun hu toh tumhe pata chalega”.

It means that the common people like us should face such gunda type people in order to fulfill our basic requirements.

Respected Sir/Madam,

I, Seethalakshmi Naskar, the regular consumer (Consumer No.:42440) of Bharat Gas Cylinder for domestic purpose from ARIHANT GAS AGENCY, SR.NO. 24-1/B/2, Kondhwa Budruk, Somji Bus Stop, Pune-48, Phone No.:[protected].

We would like to bring to your notice the following issues, which are being faced every time:

1. This dealer always takes at least 10 days from the date of booking to supply the Gas Cylinder; whereas Bharat Gas commits to deliver gas cylinder with in 48 Hrs.
2. Telephone nos.[protected]/26330344/[protected] are most of the time not reachable and even after reaching with great difficulties the response is really very poor. They do not even listen to the consumer's request properly. Telephonic follow ups are just not possible.
3. Whilst visiting them personally for follow up, they just do not bother to listen to the consumer and even the staff members misbehave with consumers.

I have personally visited one of you head offices and it has been displayed that " Customer is God"; I think here we have been treated like Dogs.

As per rules, it seems there should be a gap of 21 days between the two consecutive bookings and this people take 10 -15 days for delivering the cylinder every time. So we are suffering for this poor arrangement/management of delivery system from this particular dealer.


We have tried our best to give you some of the important feedbacks and hope that it will be rectified on war footing basis.

We now request you to give your action plan to resolve these issues and it will also be appreciated if you let us know your inability to resolve the same; so that we can proceed further...

Looking forward to hear from you soon.

With respectful regards,

Seethalakshmi Naskar,
Contact No.: [protected],

Adds: Flat No.:12, F-Block, Kalpataru Apats., 2129, New Modikhana Road, Camp, Pune-1. Land Mark: Near Pool Gate Market.

Dear sir.
I belonge to sri ganganagar & my my vehicle no is RJ 13 CA 2992,
Dear sir it was 14 aug 2009 when we was at jaipur & my car need refuling.Then i take my car on bpcl coco on sehkar marg, jaipur. I ask to sales man for top up my car's tank with normel diesel but he denie me.After reqeting he show me other unit.Then i take my car on that unit but nobody came there to refule my car.After 15 mins i ask them again to fule but they ignore me. Then i demand for sales officer number.They give me this number..([protected]). I make a call on this number but nobody pic my phone.After all of this i decide to comlain on online desk..Plese sir do something for me & for all customer...I hope you do ur best.

Thank you
Jaideep singh

TO.

Bharat Gas Company
Mumbai Thane Division,
Rspected Sir,
I am the consumer of your Domestic gas connection in Dombivli-west (Thane-Maharastra)
My consumer no. is 14542, Here I want to make a complaint about the following distributor from whom I
have to book cylinder's --- JAGANNATH GAS CO. Near Samrat Hotel, pandit din dayal road,
Dombivli-west. Phone No.[protected]. I am fade up with the delayed supply of cylider's even after 15 to 20 day's after booking .This condition is from Last 5 to 6 Month's cosecutively . I don't think this distributor is useful enough for domestic customer like us. Please verify the same and take a Legal Action...

I am holding LPG gas connection for my home since 4 years, My agency name is: Munusamy agencies in Velacherry. My name is Illayaraja i got the hand book in the name of Illayaraja but i am getting refill bills in the name Iyyappan, even after inform numerous times there was no action from agency side. Last 4 years i am trying to resolve this issue but could not.Since Gas bills in the different name i could not able to produce anybody in terms of residence proof and so on

Name:Illayaraja.M
Consumer ID:21864

the performance of the agency is too poor. the delivery is not done infact even after 20 of booking.
and we need to get our cylinder from him after going to his agency and we need to even pay him before getting the cylinder gas. After complaining to agency holder no. of times no active steps were taken. the condition is so poor that in the market few gas mafias are existing and they are creating a mess and selling the cylinder at very high rates up to 600 per cylinder .

hope fully you will take some proper action towards this problem.
please keep the name confidential.

yours faithfully.