Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir
I have already complaint more than one month ago [Feedback ref. No.63354] & i got your acknowledge mail also at my given mail id, but nothing happened as usually happens. actually this is the system where even these complaints are just jokes.
Despite this Once again i am complaining the same, i have LPG domestic gas connection from bharat Gas Agency [Jai Gurudev Gas agency, near tarantalab, nasik road, nasik], i had applied for another cylinder on same connection, i got not only an other cylinder but also not needed, unwanted stuffs [10 litre refined oil= 2cans] at 40% higher price than the market. & it is mandatory to take this for all customers. how can they do this & Bharat gas company knowingly ignoring this fact...
i have a little faith in your system,
its up to urs- keep my faith...
this time my feedback ref. No. is 66209.

i was booked my cilender date on 13-07-09 but not delewred sofar. and agency not suppted me and neglate also. i went there three time but no responce .
my booking no is 121 & my cilender no.419,
( sivam gas servcie fethepura udaipur rajasthan)

My customer ID is 1019.
my house address R-22, Nivedita Kunj, R.K Pram Sector-10

I booked my cylinder on 20th July & i still not received the delivery of cylinder till date and
Whenever i ph. them to know the reason of late delivery, the agency person was talking with me bad words saying wil deliver today but still they have not delivered us our cylinder.
I mean this is ridiculous you people have no resposiblity for your customers.

Lastly, this behaviour of your persons and your services force me think to change gas cylinder company.

My gas distributor agency SARLA ENTERPRISES, SHOP NO.8, B-6 BLOCK MARKET, SAFDARJUNG ENCLAVE, NEW DELHI - 110029., _Ph no.[protected] / 26192722

I santhosh Kumar.M. consumer No.25138, residing at B-42-B, Behind Shivaji College, Reghubir Nagar, wants to complaint rearding the issue of the second cylinder.I came to know from my Agency(Umika Agencies) that company is not providing additional gas cylinder.2008 May I got the connection but that time onwards I am suffering with the problem.Whenever I am going to the Agency I am getting the same answer.It is very difficult to live in such a metropolitan city with only one cylinder.So kindly do needful as soon as possible.
Thanks&Regards,
Santhosh Kumar
#[protected].

I am very sorry to write these words but in one of you filling station in Sec 2 Panchkula, Haryana, India. Persrons who are filling petrol/Diesel are doing cheating with Customers. They fill less feul then the required but charged in Full. I have complainted to owner twice / thrice but no action have taken from either him or staff. Behaviour of employees are very negative & they have told us if you will complaint then they will not fill fuel in our vehicles. Everytime by giving jerks they are not filling the required Fuel. We know that BP have good repoutation but doing such thing they are loosing faith from Customer's.

Request you to take up the matter very seriouscly with Concerned person's & compensiate me for the short fuel .

waiting for your reply :-----

Brijesh / Yogesh Sharma
House no 40 Tribune Mita Vihar,
Near Madanpur, Panchkula Haryana India
Mobile no. [protected], [protected]

Complaint against a Bharat Gas Agency of Bangalore, Name and Address of that Agency is as follows:
MADAM ENTERPRISES
MADIWALA
BANGALORE-560068

I request you to please withdraw the Bharat Gas Agency from Madam Enterprises ASAP. They are exploiting the customers and very-very bad at their service. We customers are paying them full for getting very-very bad services. And I can say confidently that is due to all negligence of Bharat Gas as an organization.

Hence Bharat Gas should take immediate and necessary action to close Madam Enterprises on poorest possible service ground and give this agency to some good hand to provide better services to the customers.

RESPECTED SIR,
COMPANY NAME :-BHARAT PETROLEUM CO.
COMPANY ADD. :- TOWN HALL ROAD, NR SUPER MARKET,
JAMNAGAR.
COMPANY PH No :- 2550215, 2677095.

I AM A CUSTOMER FROM (GUJARAT) JAMNAGAR,
NAME :- SADIKBHAI ISMAILJI CHIKANI.
ADRESS :-CHAKLA FALI NEAR FATMABAI MASJID, MULLA MEDI ROAD, JAMNAGAR,
MOBILE :- [protected].

MY COMPLAINT IS THAT, BY TAKING THE SECOND REFILL IN THE SAME CONNECTION.
MY GAS AGENCY IS TAKING EXTRA CHARGES ON IT RATHER THAN ITS ORIGINAL PRICE.
THEY ARE TAKING Rs.510. MORE THAN ITS ORIGINAL PRICE AND GIVING CYLINDRIC PIPE AND SOME APPRON TYPE THING WHICH I DONT WANT SO I TOLD THEM THAT YOU TAKE THIS THING BACK WHICH I ALREADY HAVE AND I DONT WANT, THEN THEY ARE TELLING THAT WE WOULD NOT GIVE YOU THE SECOND REFILL ONLY.

THANKING YOU,
WITH REGARDS
SADIK.I CHIKANI.

Dear sir,
I always have this problem with bharat gas... I always book the gas and it is not getting delivered even after 15 days... The delivery person name is Devraj... I am always having the problem with this person... He will not deliver the gas even after its nearing the completion of month after booking the gas... Serious action has to be taken against this person... He will shout on us, if we ask for reasons and he says that "I[censored] want the gas, come and take it or else leave"... We cant argue with this person... His phone number is [protected]... Plz take some action against this person... I tried to call bharat gas to lodge complaint against devraj, but they are not replying to our plead... Please do something about this... I am not able to tolerate this problem nowadays... My consumer no is 1176... My residence is at k.r.puram, bangalore-560036, karnataka... The gas provider is RASHMI GAS AGENCY, bangalore, karnataka...

Sir,
My connection No.M-13217. I got refilling of the cylinder booked on 11.07.2009. Thereafter, I telephonically contracted on Phone Nos. 0571/2743068 & 27443368 a number of times. But the person attended told me yours is not the VIP area, hence refilling will be possible only after 10-12 days. By todate, more than 15 days gone, but continue to be ignored by this above agency i.e. Madhav Gas Service. Kindly ask what does he mean by VIP area. However, I cannot help mentioning here I live in an area which is exclusively Muslim populated area that's why this area has not been categorised as VIP area otherwise I could have got delivery of refilled cylinder. I hope you will look into the gravity of allegation and take stringent action against the agency for such a mindset which has no place in the secular values of our country. Prompt action is highly solicited for.

r/sir

I have already booked gas on dtd 14/07/2009. Now it has been 14 days after i booked the gas yet no delivery is made by the agency.At the time of booking the workers in the agency said that they would deliver the gas within 2-3 days. after 6 days I reached the agency for non delivery of gas within the time as was promised by agency, and told the worker that no gas delivery is made. On this complaint they said that " kuch problem hone ki wajah se ab 10-12 din lagenge". Today I again reached the agency and told that gas delivery is not made yet, on this they told that their men returned from your home . now they will deliver it on monday. I think the administration is very poor and they speak very fake, saying untrue. Actually at my home there is atleast one person in home, and how they said that their men returned from home without delivery? I request the authority to take stringent action against the responsible one due to which i have to struggle hard for the delivery of gas.

yours faithfully
n k sahare

respected sir,
with your refrence i am having a complaint about the venkatech gas services, aurangabad i am his costumer since last 3year. unfortunately my gas cylinder was stolen by a unknowm person on behalf of venkatesh gas services on 01/03/08 i have lodged a complaint in the police station nearby. since that time i am requesting the agency for issuing me a new cylinder as per provision but these people are harsshing me here and there for the cylinder.giving me the different dates and reason and even different peoples here and there to contact. i hereby request u to do the needful and solve my problem.
my consumer no.is 37844
police complaint no station diary no:6/08
nondni no: 37/08 time 15:20 on 01/03/08
osmanpura police station, aurangabad-431001 m.s

Hi
Our post man is continously making same mistakes. He never deliver post on time and when we ask he make excuses. This time he dropped my admit card ten house ahead. I am writing this complaint because last time i was unable to attempt my paper as he did not deliever my admit card. This time i got it from my neighborer and now i realized why i was not able to get admit card. Please make it confidential i dont want him to throw my letters here and there again.

POST OFFICE: Sector 1 Naya Nangal Distt Ropar Punjab(140126)
Regards
Sandeep Mahal
[protected]

From: Syed Khalid
#19 nanjegowda street dodda mavalli
Bangalore-560004.
[protected]@yahoo.co.in


i am a bharat gas customer since from past 9 months, when i first aproached my area distributor for fresh connecton after obtaining the allotment letter from the regional head office to one Harsha Enterprises, V V puram Bangalore-560004
i told to purchase several house hold appliances for almost 3000=00 rupees apart from the deposit and cylender charges, any how i took the connecton after purchasing the home appliances for 2500 rupees, since from past three months im requesting the agency for a extra 2nd cylinder, now again he asked me to buy 3000 rupees worth home appliances apart from the cylender deposit of rupees 1250=00, when i asked the reason, he said its mandatory for every customer to buy these goods when ever they need a fresh connecton or a extra cylender, bharat gas is really harrasing the customers in this way.
why should i buy the things which i am already having in my kitchen, just to make the extra profit these people are harrasing in this way.
please do the needful...

Distributors name;
Harsha enterprises
V V puram
Bangalore-560004

I am a working lady presently residing at Kolkata. My Bharat Gas consumer number is 20440.

My frequency of booking varies from 2-3 months, as i usually keep visiting my native place at Jamshedpur. Moreover, i underwent a surgery in recent past & hence was on long sick leave away at my native place. Now when i am back at Kolkata since 1 month & my gas cylinder is about to finish, the distributor at my location (Baguiati, VIP Road, on Chawal patti) is denying to take any booking.
I am already under strict menu and not supposed to eat outside food as per doctor. Now i have a problem since the gas cylinder would finish and i do not have booking done.

Please help as it is critical

sir my detail

name -sanjeev sharma

consumer no-25856
city-gurgaon, haryana
distributor-shanti gas service(code-115322)

i tried to register online but could not found the register colum near forgetpassword...
kindly check ur site ...and when i press forget password...and inputed the detail...it reverse back to check my distributor name or my consumer number...

kindly do the need ful...

sanjeev sharma
[protected]

Dear Sir,

I belongs to Mahidpur Dist. Ujjain MP. we the family have more than 100 trucks. our trucks mostly operated on rout of rajasthan to andhra pradesh. we almost all time take diesel from pump located at Nandiyal Dist karnool AP named " BP NANDIYAl" its a company operated pump.
Today 17/07/09 at 9 pm, Our vehicle reg. no. CG04 JA 1025 and RJ09 GA 1764 have taken diesel from BP Nandiyal. Our driver also named mohd. Imran got the measurement of diesel suspicious and ask for measure the diesel in 5 Ltr. Measure instrument but its decline by Mr. MVS kumar worked as that pump as OSTS his mobile no. is [protected], after asking for the measure the diesel by our driver more and more time Mr. MVS Kumar and more worker at BP NANDIYAL beat our drivers very badly and said that don’t complaint for it neither at police station nor at our head quarter otherwise I will kill u all, its my area nobody will know where are your vehicle and your dearth bodies, and badly abuse them like ‘teri maa ka chut, mai tere baap ka naukar nahi hu jo diesel napta phirunga, hata yaha se gadi verna aag laga dunga”
Driver called to me to tell the situation than I have make a call to mr. mvs kumar to clear the position but mr. kumar badly Abuse (buri buri galilyan) me and tell me also that don’t tell my headquarter other wise I will kill your driver and fire your all vehicles, on phone also.
I have make a call to Mr. venu (fleet sales officer for BP in andhra pradesh) on mobile no. [protected] to file a complaint but there is a number given to me of mr. sudhir .
I have made a call to Mr. sudhir (sales officer for BP in Andhra pradesh) on his mobile no. [protected] and said about incidence. On another call to mr. sudhir taking Mr. MVS kumar on conference not telling about that mr. sudhir is also are on line, on that phone call mr. kumar also abuse me.
After 3 calls there is no proper response from mr. sudhir side.
After all I want to make a complaint before you.

Please do your best.


Date :- 18/07/09 Yours,

Mohd. Imran Nagori
Shop no. 3, Nagori Jamat Khana
Mahidpur city
Dist. Ujjain
M.P.
[protected]

DEAR SIR,
i have applied for a new connection at SWASTIK gas agency, ballabgarh, Faridabad for BHARAT gas connection.THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE, WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 20/06/09 AT SRNO.1273
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 16/07/09

This is to highlight that, I have been a customer of PRAGATI ENTERPRISES, ALANDI ROAD, PUNE since last one year and never ever my cylinder has been door delivered without repeated follow up. At least 3 times I had to collect from the distribution van due to late in delivery. My last booking was done on 3rd July after a gap of nearly 2 months vide booking serial # 50, and till date the delivery has not taken place.

IT REQUIRES HIGH LEVEL OF PATIENCE TO GET THE TELEPHONE LINE CONNECTED TO PRAGATI ENTERPRISES BECAUSE THEY ARE ALWAYS BUSY. SOMETIMES IT REQUIRES FEW DAYS CONSTANT CALLING TO REACH TO PRAGATI ENTERPRISE.

But this seems not to be a case with all BP gas distributors here as one of my friend's experience with his BP gas distributor at Wanorie, Pune is quite good.

IN ORDER AVAIL PROMPT SERVICE, DO I NEED TO CHANGE THE DISTTRIBUTOR?
I AM ASKING THIS QUESTION TO BHARAT GAS OFFICIALS.

Regards

L.Sarangi
Contact Cell No. [protected]

I have booked a LPG gas cylinder from Bharat gas through his authorised agency named Nirmal Enterprises A-19, Chander Vihar Nilothi Extn New Delhi -110041 on 7.7.09 and requested several time via telephone for the delivery of the cylinder but the till date i have not received LPG cylinder. My connection/consumer no is 9683 in the name of Mrs Bimla Rani.

You are requested to resolve my complaint.

Mukesh Chopra

The bharat petroleum bunk near Pallavaram bus stand often for two stroke vechile, the pumb of 2T mixed. petrol always set for less amount. For eg if 100 rs is told it will be fixesd 92 stating 8 rs for oil. Is it correct. On 12/07/09 around 4.30 pm when i asked for 100 rs 2T mixed petrol for my scooty they set Rs 84 in the meter and told two pckets of oil is placed in the funnel and filled before i react. when i complained to the gentle man inside the counter, he argued if two pouches of oil are costing 16 and there is no ma practice in it.
My questions.
Please clarify
1.if 2T mixed petrol means is there any necessary to add extra pouch of oil.
2. The meter is calibrated in Rs including the oil part also means they should be setfor rs 100 if we ask for petrol but they are ot following.
3.There is no information about the number to be contacted incase deficiency in service either the owner or his representative or else your company contact numbers.
Thi is the third time i encounter this type of problem espcially if it is for two stroke vechile.