Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir/ Madam,
I wish to bring to your kind attention that the agency (Krishna Shish Agency Code No: 371701) that is appointed to deliver the gas cylinders to the consumers of Madh Island (Mumbai) the services are in question and not up to the standards.
The delivery man does not give a home delivery of the cylinder which is supposed to be done for every consumer and to make the matters worst the delivery van visits only after 15 days which is not enough for subscribers of this size in Madh Island village.
I believe the delivery man is trained enough to avoid any accidents that are caused due to improper connections of gas cylinders, which is not used to the optimum as the connection is not done by the delivery man / a trained person also however the maintenance/ safety check of rubber tube / mechanic services are not done at all. I hope by your timely action an accident can be always avoided by instating the services as per your standards.
All this mismanagement has resulted to personal gains for unauthorized outside agencies to extract money from subscribers for arranging queues & delivering cylinders at additional cost on regular basis. I hope matters are regulated as per the Bharat Gas standards at the earliest.
Appreciate your early reply.

Thanks & Regards

PEOPLE’S COUNCIL FOR CIVIL RIGHTS(Regd.)
Central Office, Thalasserry(Kannur Dist.)

From
Adv.T.Asaf Ali, CONSUMER GRIEVANCE
President. Urgent

To
The District Collelctor,
Kannur.

Sir,
I would like to draw your kind attention to the following for favour of your immediate acions:-

It is reported that one C.V.Kunhi Aysha,Cheriya Valappil House,Near CMLP School,Post Mattool North, who is a LPG consumer(vide No.20923 attached to Ani Gas Agency,Puthiyatheru,Kannur, LPG dealer of Bharath Gas) has been persistently denied proper delivery of LPG cylinders by the above LPG Agent against the orders made. It is further reported that she has been taking delivery of cylinders at her own expense and the LPG agent does not care to deliver cylinders at her residence. The LPG Agent has not even cared to accept telephone booking and even when the consumers approaches in person they are not accepting booking and refusing to accept booking on one pretext or other. It is reported that on account of the adverse attitude of the LPG agent as narrated to above the above said consumer has to suffer untold hardship and also sustained heavy financial loss. The LPG agent is taking exploiting the illiterate consumers and making undue advantage.

I request you to enquire into the above and immediate remedial measures may be taken as early as possible.
I solicit an early reply in the matter.

Thanking you.
Sd/-
Adv.T.ASAF ALI
President,
[protected]

BEWARE OF BHARAT PETROLEUM IN PALLIKARNAI to MEDAVAKKAM ROAD,Chennai

Complaint against M/s Madhav Gas Service (Bharat Gas)
Aligarh (UP)
Sir,
My connection No. is M-13217. I applied for refilled cylinder on 03.09.2009 but till date nothing heard from the gas agency. Persons attending the phone do not respond properly. Kindly do the needful. Earlier refilled gas cylinder was delivered to on 28.07.2009 thereafter gas was booked on 03.09.09 but silence continues to prevail.
Yours faithfully,
Zubeda Begam
Phone No.[protected]
New S.S. Nagar, Aligarh.

bharat gas no. 16210
agency ---priyanka gas agency 604/605 hemilton road kashmiri gate delhi -110006
booking number - 1 made on 5/09/09
old booking - 21-8-09 booking number -262
i m resident of reviera appartments delhi. i was previously staying in chandni chowk getting delivery of gas from your darya ganj agency with the history of atleast 25 years we never get any problem with that branch . but since we shifted to mall road our gas agent was also shifted to kashmiri gate . the hopless people just simply rude . every time we book the gas they say that the gas will be booked after 21 days . if we wait for 21 days and then book the gas they say that 21 days are not still over they enter wrong dates in their system elibrately and argue a lot on the same and then disconect the call as well. now comes if after 30days god blesses us and they take our booking it takes another 15 days to come . wen we ask them that its 7 days for booking there is another argument of the date that the gas is still not booked again delebartely they didnt take the bboking .there is no such rule that they can not take the booking in before 21days . its realy a torcher for ladies to contact them for a single cylender booking and getting delivery of cyclender every month . we are not using illegal gas then why they people trouble us for the same . we latestly booked gas with 1712 number after that we contacted the agency they said that u will not recive that gas if the booking will be maid before 21 days on that number also . over all if we need cylender in black its available daily on aprox. rs 400 . the agency is making fool of bharat gas as well the customers . our neighbours having gas of indian oil but they never ever face such issues that means should we shift to indian oil or go to consumer forum for the same . its not that they have some personal problem from us they do the same with every customer . every one who is having the gas with that agency is troubled the witneess is available with u i[censored] see the complain registered for that perticular agency. thats my request as well warning to bharat gas to ask the agency to accept the gas booking as well the timely delivery or to shift my gas no. to some other agency themselves else they will shortly be taken to consumer forum .
thanking u
ankit aggarwal
Thank you seema aggarwal for your Feedback.
Your feedback reference number is 70457.
Select New Delhi

Our family is a big family with 2 cylinder booked. The Gas gets over in 20 days and we never get the refill cylinder on time. Today both the cylinders are empty and we have to go out to eat. We have to book on the 21st day after we get our refill and then the gas gets delivered after 15 - 20 days. We are agonized by this. We have availed no help so far. Can someone please help?...

consumer no 09946
Name : Angad Ram
Distributor: La Flam Enterprises,SGM nagar ,Faridabad,Haryana,,PIN-121001

booked for refill last week[protected] , cylinder yet not been delivered .please let us know Why they cylinder not delivered and reason for delay?

Their onlin complaint service also not working because i had tried this many times but always system responed ,your message not deliver try gain..............

I want to know is this site only showing the sevices or really work?

DEAR SIR

I AM CUSTOMER OF BHARAT GAS (RAVINDER GAS SARABHA NAGAR LUDHIANA) ON 10, 11, 12, 13 AUGUST 2009 I TELEPHONED TO BOOK THE GAS CYLINDER. BUT THE STAFF COULD NOT ATTEND THE PHONE. ON[protected] MY SELF WENT TO BOOK THE GAS. BUT THEY REFUSED TO DO SO. WHEN I ASKED FOR COMPLAINT BOOK. THEY SAID WE HAVE NO COMPLAINT BOOK.

SUBHAS CHANDER
J-558/64, BRS NAGAR LUDHIANA-141012
[protected]

Sir, i am Consumer of Bharat Gas My Cinsumer No R 24047 and My SV No $ date 2540/3.7.
09 my Distributers code 341817 Rochak Enterprises 2 Joara Compound INDORE 4520001
i Book my refling cylender Rifill Booking No 124/29.08.09 and i contect three time but no risponce.i complaint to Bharat gas indore Adminestrative officer his mobile no[protected] but my problem is not solved.company is not deliverd cylender proper time .to day 15th days complite after booking
J.K.TIWARI 01 Residency Nursury Near Zoo,A.B.Road INDORE.M.P.452001 Mob.No.[protected]
Thanks.

Sir/Madam,

I, Neha Patnaik, am a consumer of Bharat Gas bearing Consumer No 17732, with agency Prateek Enterprises, OMBR Layout, Bangalore-43. I had booked the refill of cylinder almost 3 and half weeks back but still not yet received the refill. Since i am working and alone at home, i asked them to deliver on weekends. But still i call them every weekend and they say that it would reach me that evening, but still i dint receive it. This week i am at home and have called them every day continuously but still the same thing. Today finally when i told them that i would place an complaint they said they would send it immediately but am yet to receive it. And then they call me back and tell me that the delivery boy doesn't know my address. I explained them my address and still waiting.

Please look into this issue as soon as possible. Incase my cylinder gets over then the other one too is empty.

Hoping to get an early response.

Yours Sincerely,

Neha Patnaik

Dear Sir/Madam

I have bharat gas cylinder connection in kalamboli, (Navi Mumbai), every times when we require to book the cylinder through phone we find the con no of gas distributer busy, we continualy tried from early in the morning to evening but every times we get line busy. The con no of gas distributer is 022-
2742194 and other[protected].

You are requested to look into the matter as we face problem every times.

Regards
Sanjay Sinha

I am Sasidharan S, residing at Prakulam, Kollam Dist. ([protected]). Consumer No.44147 and agency is MINI GAS AGENCY, KUNDARA. I booked the cylinder through ernakulam (online booking), Booking No:80 on 14/8/2009.You have supplied 2 cylinders and each can use for at least 20 - 25 days. after getting the booking number i am frequently calling the mini gas agency at Kundara in Phone Nos [protected], 2522759, 3250129 they are not attending any calls.The second cylinder also now empty and not possible to book against that.This is a serious offence from the distributor. therfore necessary action may kindly be taken for getting me the gas cylinder.and PRIORITY SHOULD BE GIVEN FOR GETTING THE NEXT CYLINDER IMMEDIATELY.

I am Pankaj from pune hadapsar, I have two gas connection at my home .Due to time problems , we purchasing two connection. But I call booking office . They told me my both connnection are block because of two connection in same address. But they are no informed me any type of written notice for blocking the two connection. So, What to do now. suggesting me any solution.

Refill booking is a pain because phone numbers are always busy,if ringing no one picks up. If your day is good and phone is picked up the staff is terribly rude ,no booking number is given , you keep waiting for the delivery...usually it takes 2-3 follow up calls to their office which itself is a pain and even after that it takes more than 20 days.
Though the automatic phone booking is there but it never works unless you make a personal call to their office.
The staff is always in hurry to put down the phone without answering the customer query properly.
This gas agency management is not at all doing any effort to improvise their customer service .Pl suggest an alternate as we have to go all the way from Marathahalli to Indiranagar for Booking.
Bharat gas has very good reputation in Pune, Mumbai, Nagpur.
We are your esteem customers for morethan 25 years.
Pl help

To,
WHOMSOEVER IT MAY CONCERN
Raka Gas Service , Raka Chambers
Chinchwad , Pune
[ delivered by hand] Dated- 7/9/09
Dear Sir,
I am writing this letter is utter distress. I am not used to complaining , but have been left with no other choice.
I am a resident of Skyline Oasis, Link road, Behind Gawade Petrol Pump, Chinchwad , Pune 33.
I booked a gas cylinder at your office on the 18th of August. The voice on the phone was of a lady , probably your reception/ management staff.
My consumer number is 62211, and I was told that we would get the gas after 10 days .
As the gas was not forthcoming , we called again on the 28th of August.
We then got a call from the delivery boy asking for the address of the house. It was quite a surprise as we have already received gas at the address. Thinking the boy must be new, we told him the detailed address and waited for him to arrive. Unexpectedly , he did not arrive
We then called Raka Gas service , Chinchwad and gave them the correct address again and informed them about the call from the delivery boy. “We have no stock”- was the stock answer but we were reassured [ ladies voice again] that we would receive it the next day. Since it did not arrive we called up again and gave the correct address again. We were told that we would receive it the same day.
ARE WE JUSTIFIED IN THINKING THAT THE GAS IS BEING SOLD TO SOMEONE ELSE—I THINK SO, or else what could be the reason ?

Finally on Saturday the 5th of September we were told it would come . Nothing has happened presumably and today is the 7th of September.
If this is the state of affairs of an educated doctor practicing in the area for over 30 yrs , Woe betide any other person who dares to ask for a cylinder with the Gas agency in mention
We now write this letter in through disgust as we have no other option
Getting Raka Gas agencies land line is a very difficult task and cannot be done by any person who is hard pressed for time. I guess this can be expected as the voices that talk to you from the Gas agency end are very uninterested in what you are saying , and are ‘curt’ to say the least. This is like what Pune telephone complaint staff were like before the cellphone came into existence—typically apathetic.
Please solve my problem forthwith, otherwise you will pain me to take further action.
Dr Ajit D Joshi[ M.D]
CC: Bharat Petroleum Corporation Limited,
Bharat Bhavan II,
5th Floor4 & 6 Currimbhoy Road, Ballard Estate,
Mumbai - 400001 Phone:[protected] /[protected] Fax:[protected]

I am consumer of LPG Gas , consumer no.9077(s.v.no. and date is 8810343 /[protected] from THALIADAN GAS AGENCIES, T.B.ROAD , OTTAPALAM, PALAKAD, KERALA.
CC NO.114648 who is the dealer of the Petrilium Corporation Ltd.
If we made phone call to them they are not replaying properly, they are not providing gas at the right time.they supplying gas only after 2 months and above from the time of booking. we are very difficult to prepare food. so we are request you to take immediate action.

I am looking for new LPG connection in Noida, and tried to get it from 'Jai Harsh Bahuguna' gas agency of BPCL. Since 1st May'09, I have visited them at least 5-6 times but everytime they have a new story to tell. Today I visited them again and they asked me to come after 15th Sep'09 as at the moment they are running behind schedule for already booked new connections and they might open bookings after given date.

I visited other BPCL gas agency in Sec 20 Noida, they have connection bookings open but simply refused that my residence is not under their area and I should go to 'Jai Harsh Bahuguna' only.

This is really frustrating and giving encouragement to black marketing and dubious LPG connections.


Regards,
Ashish Mathur
Sec 34, Noida.
PH: [protected]

DEAR SIR,
DALKHOLA GAS AGENCY, completely DADAGIRI is going on by Gas concerned person and totally Gas Agencey is now being controlled by blackia who openly take cylinder before delivery is being started to customer.
My customer ID is 971 & distributor code no. 461729.
I HAVE SINGLE CYLINDER SINCE 28.09.2002 (plant delivery date 05.05.2009)
When i went to know the norms & regulation of issue double cylinder and I applied for double cylinder,
the agency person was talking with me bad words & says that its non suppling from Bharat gas agency last seven years.is it true ? I need as soon as double cylinder.my contact Number [protected].
I have several times applied for double cylinder.
They also sold the gas bottle illegally in market.

My gas distributor agency DALKHOLA GAS AGENCY, P.O - DALKHOLA, DIST - UTTAR DINAJPUR STATE WEST BENGAL,

Hi,

My cust no is 48201 (Mahalakshmi Gas distributers, Bangalore). I had booked for refill cylinder before 25 days ( order no: 10663). But it is not delivered still. It is very frustrating to experience such service. When I call, no body picks up most of the time. When rarly picked up, they just say it will be delivered in another 2 days repeatedly. But never done. When will I get? what is the statndard time (no of days) for delivery? Please get back to me as quick as possible.

Thanks,
Sundar

Late delivery of cylender and Mobiles are switched off

I had complaint to BPCL vide reference number 69621 of my gas distributor about his deliberately not supplying of cylinder for domestic home use but it is very unfortunate on part of company that after the promise of best services can’t respond to customer complaint . I place order of refill of cylinder on Tue, 18 Aug 2009 09:04:31 IST Order No. :340428
Name of Distributor: DAMMO ENTERPRISES JilMil, Delhi-95
but I could not receive the cylinder after repetitive phone calls to DAMMO ENNNTERPRISES. This agency has cylinder to sell on black but not available for genuine customer. Please do necessary action so that customer get relief.