Bharat Petroleum [BPCL] Complaints & Reviews

Booking of LPG Cylinder ( Consumer # 40808 )
I had booked a lpg cylinder in this agency on 21st sept 09 and after 15 days not received about the non delivery of the service i was told it will not take action .

Bharat Gas — Not delivering gas in time

My consumer number is 61628

Supplier: Bharath Gas.

Gas agency: Anugraha Gas Agency, Basaweshawara Nagar

I booked the gas on 27/08/2008, till on date (17/09/2008) they haven't deliverd the cylinder. Now we are having food outside, because we don't have gas in our house now. Whenever I called, they are saying that, they don't have stock and not answering properly although i have booked the gas 20 days back. I am not understanding this, why stock is not there to deliver the cylinder. I feel they are giving the gas cylinders in block & make more profit. Does it required more than 20 days to deliver the gas after booking. Kindly help me to resolve these kind of problem.

Thanks
Nagaraj K

I was geting my Bharath gas in time. But since last two times, the agent - bharath gas suppliters - BTM LAYOUT, bangalore PHONE:26784422/26784411 are not supplyng the gas in time . They are telling us that, they can supply only once in 45 days. I have booked my gas on 26th Sept 2008. My consumer No.13362. Name: Achar Vasanth. Kindly advise the above mentioned agent to supply immeidately.

Kindly reply this email in writting, else I will be forced take further steps.

Anticipating your full co-operation with consumers.



With regards


VASANTH ACHAR
971, 1ST FLOOR, 16TH MAIN, 07TH CROSS ROAD
E W S LAYOUT, B T M II STAGE
OPP ADARASH STORES
BANGALORE - 560076
PHONE:[protected]
MOBILE: [protected]

Sir,
I am a Bharath gas consumer for last 4 years, my consumer number - 29597 from SEENA GAS AGENCY, ANGAMALY, Kerala. I have only one Cylender for may family. But unfortunatly this agency not hasbeen providing gas in time. In my enquary, they replaid, " No Stock". They will deliver it after 40 days in every booking. So Kindly take necessary steps to provide gas in time.

Regards
Daisy Thomas

sir
I AM MR. SUBHASH GORAY A CONSUMER OF BHARATH GAS FOR 15 YEARS, I HAD BOOKED THE CYLINDER ON 5-9-2009 AND I AM YET TO RECEIVE IT .IF I CALL THE LOCAL SUPPLYER (CIVIL SUPPLIES, CALICUT, KERALA) ONLY AUTOMATED VOICE BOOKS THE CYLINDER SO I HAVE REBOOKED MY CONSUMER NO IS 5097 AND NOW WAITING NO IS 122
PLS ADVICE. THANKS

BHARATH GAS, in Nellore are the biggest CHEATERS.

They are NOT DELIVERING GAS IN TIME as result hesitating customers a lot.

They are just MONEY MINDED.

They sold gas in BLACK very publicly.

The RICKSHAW MANS who deliver cylinders to home are also selling gas cylinders in BLACK at the

rate of RS.700/- each.

Higher authorities of the agency also have SHARE with RICKSHAW MANS.

Hence they were Supporting RICKSHAW MAN when I made a COMPLAINT to Higher Authority

about RICKSHAW MAN who had NOT DELIVERED cylinder to my house, which he

sold in BLACK at somewhere OUTSIDE.


Please... Anybody help people to come out from such situation.


If Nellore collector see's this comment, please respond to this Sir.

my barah gas connection in seena gas angamaly at 2005.my paper in connection time is missing
i want one more cylinder.please reply.

Hi,

I need to bring this to your kind notice that Bharat Gas Dealer, rajora gas agency balluana(abohar) ferozepur is making mandatory to buy any product(soap, tea) along with every refill of cylinder.

kindly look in to the matter. And forward this complain to Head-Bharat Gas, Bombay.

sandy kalra([protected]) abohar punjab

I am already having a Bharat Gas connection for one cylinder through Jayshree agancy near jogeshwari sta. My consumer number is 29012. When asked about extra cylinder,

Request you to please do the needful.

Sincerely, .
Pravin patel
cell No.- [protected]

Sir I am Sakthivel Auditor from gobichettipalayam ia trying to get a new lpg gas connection for more than 6 months but there is no response from the distributor Raj Gas Agency-Gobi taluk, Erode district, Tamil Nadu and I have registered 2 complaints through bharath gas web for abovesaid problem.complain no's - 77313/31/12/2009 and 77375/02/01/2010

Bharat Gas — Problem for getting new connection

I am trying to get new gas connection with Bharat Gas (Harikrishna enterprises), ITI layout bangalore.
Already 40days completed,still I did get any positive response. I have all the documents which were asked by the them.
I visited their office 5 times in last 40 days. Every time I getting new reason.

i am an officer in state bank of india and my job is transferable
i have no ration card and dealer of hear demands us for ration card other wise he not delievered the gas cylinder.
i reply that i have a transferable job so i will show you authority letter of bank or pan card or bank passbook but he has not agree
please tell us what i can do
Are ration card is essentiam for gas connection if yes why give me connection without ration card

MANISH KUMAR GAUR
STATE BANK OF INDIA
HALOL BRANCH
DIST. - PANCHMAHAL (389350)
GUJRAT

Dear Sir / Madam,

Please co-operate and arrange Double gas cylender.

my refil number 16051

Bharat Gas Cylinder — delivery of gas takes 7 days after the date of booking

Bharat gas agency at Meethapur,near badarpur takes atleat 5 to 7 days to delvier refill cyclender every time we book the refill.

I have made complaint to our gas agency but all is vain.

Is someone in our country who can look into it?

hi,
I have complaint regarding Anugrah Agencies Basweshvar nagar Bangalore-10.
First they told me to get Notary as i was not having ration card and they will provide me the new connection, after getting that Notary i went there and now they told giving new connection has been stopped. And moreover they are telling another person they will give new connection. what it means ??

i made a phone call as new person and they replied we will new connection, as i suspect that lady want some more money from me. please take action or else i have take some serious action.

thanks

Name: Manisha Bhargava
Address: B-7, Zarina Park CHS
Opp. Anushakti Nagar
Mankhurd East, Mumbai- 400088

Cosumer No.VG 63933
I have booked the gas writh our distributer M/S Amar Deep Agencies, Govandi, Mumbai 400088 on 11 TH Jan. 2011. So far gas is not delivered. When I approached the gas agency I found a big queue to book the gas and also another to take the gas personally. As per the proceedure one has to carry either the pass book or the agency card and get a gas distribution voucher. After this one is supposed to to their godown to collect the filled gas cylinder in lieu of the empty cylinder. The place is dusty and about 150- 200 people are seen standing.
The reason given for this mess is strike by some people all over India.
God knows if this trouble is only with M/S Amar Deep Agencies or it is all over India.Ther is no news of gas shortage in media .Some would listen in BHarat Gas.

Manisha Bhargava C/O [protected]

Totally agree for
Distrubutor Name : Jagannath Gas Co.
Address : Nr. Samrat Hotel, P N Dindayal Road, Dombivli -West.
Contact No.[protected] / 2491526.
In addition to that, booking itself is a huge project. Whenever I am dialing both this number for cylinder booking, one message coming 90 % of the time" Ya numberwaril sewa sadhya uplabdh nahi, punha thodya wedane call karawe". And rest other time it comes engage only. After frustration when i visited physically its shocking that they kept receiver aside to avoid further more booking. What the hell?? What they think of others dependency on them??

When inquired about SMS booking or email booking, there straight reply " they dont have any and they dont want any".
Most funny part is, after 15 days of booking when i didn't got any cylinder officially, i got it from delivery person delivering cylinders in my area. Offcourse i need to shell out 100/- extra.
where is the shortage???

prince

BHarat GAS cooking cylinder — No proper response

Dear Sir,

My agency address is :
Shree Kumaran Agency,
Arumbakkam,
Chennai.
Tel Ph : 2475 5111, 2475 6111, 247 8888.
Ref : Consumer No. 13963

The government had passed a GO stating the price reduction of gas cylinders from 29/1/08. Having booked my cylinder on 19/1/08 ( according to the un written rules of agency that only 21 days after the delivery of the previous cylinder and the delivery of the next cylinder takes more than 10 days from the booking date). Now the reduction of the cylinder cost will be practiced only for the cylinders booked from the GO date says our agency. Is it true? and also that they are not ready to answer us through phone whenever we raise up any question. The present cylinder booking practice of waiting for 21 days after the delivery of the first and still waiting for more than 10 days clearly shows that one cylinder should atleast go for 32 days at the minimum but sir, if my cylinder gets over earlier they question me like how many members at home and all that which I think is in no way relevant to them. When we call them and ask them many more details they easily cut off the phone connection and there is NIL response for any question asked. Is our democracy so bad that paying money for no service and not even giveing a proper response to the consumer practised so very well in India. Kindly do the needful and teach them basic consumer service details.

Thanking You,

Yours Truly,
Daisy

LPG Cooking Gas — Complaint about Bharat Gas

Dear Sir,
We have booked our order online on dated 28th Feb2009, but we don't received yet now.
We have booked again on 4th Mar 2009 but they don't take any action.
Please help us. Booking details are given below.

Thanks
Ramesh Chandra Shastri,
Mobile No.[protected],
28th Feb2009 Order No. :311636
4th Mar 2009 Order No. :312351
Name of Distributor:MANVIR GAS AGENCY
Customer ID 27682 Bharat Gas,

LPG Cooking Gas — High price for new connection

The agency is charging Rs. 7700.00 for a new LPG connection needed for cooking purpose. Other than is unnecesarily forcing to buy kitchen accesories though are not needed.
For the same charges at Udaipur are about Rs.4600, very strange as how could it be so high in a small city.

LPG GAS- HOME USE — PROPERLY DOT DELIVER

Neyveli and Vadalur we have only one agent (UMA GAS DELAR),he says every 21 days only we made booking after ten days will supply full cylinder,but properly is not deliver correct time,because area is very big,customer facing lot of problems,when we are calling he is not answer,allways phone is busy fullday,booking also very difficult,plese indian oil corporation please consider this problems.mainly house wife people facing lot of problems.

Neyveli and Vadalur we have only one agent (UMA GAS DELAR), he says every 21 days only we made booking after ten days will supply full cylinder, but properly is not deliver correct time, because area is very big, customer facing lot of problems, when we are calling he is not answer, allways phone is busy fullday, booking also very difficult, plese indian oil corporation please consider this problems.mainly house wife people facing lot of problems.

Bharat gas agency ( Basaveshwara) - Yelahanka — Bad delivery.

I have booked a cylinder two months ago. Each time when I will call the delivery boy will tell he will deliver today. He is not delivered the gas after two months. I went and complained in their office. They told to call the delivery boy. Very bad service from Basweshara gas agency . Yelhanka Bangalore. My consumer number is 16585.

Bharat Gas, Basaveshwara Gas Agency, Yelahanka, Bangalore - 560064

Worst service.They dont honor their words.Had gas cylinder defect issue & their service personnel visited and advised me to get the replacement since the valve pin of cylinder had gone in side more resulting gas flow to stove both in ON & OFF condition. Came to know after a weeks time only. Agency agreed over phone to exchange but after going to office with the defective cylinder, faced half an hour torture to get new one & made me to speak to 4 people. They tried to push me back without honouring request. They told you have used some amount of gas & I even voluntarily agreed to pay the amount for the used gas since I was bother about safety of my family.They tried to disobey my request and after continuous argument, paid 200 Rs.extra and took the cylinder my self.By experience Indane gives best customer service.For any quality issue they come to house & get the problem resolved. Because of improper decision by some of agency personnels, Agency name will get spoiled.Request owner to take necessary action.I had not expected this. Please note in some of the areas, bharat gas service is excellent. Think Bharat gas company also get bad name.
Request Bharat gas company to pay some percentage of agency commision on customer reviews. With this things will get improved.
Ravishankar, [protected]

MEDPLUS MART, MEDPLUS INDIA, YELAHANKA

This is to bring to your notice that one strip out of 3 strips was found damaged, Expired and contaminated which was oberved after taking to home.
I had not expected this type of service from Medplus mart where ones Life is taking granted.
Photos and Bill copy is attached with this. Also God only can read bill contents. Looks we should not read any content of it and no purpose of giving bill also.Not legible at all.
Request to take serious action on the personnel who has originated. Shop Incharge says that he is not responsible since I have ordered on line & coming from godown. Pl.confirm should we continue to order or not. Looks 20% discount is being given for the expired and defective ones.God only has to save since majority senor citizens use this option in absence of their earning to lead life.
Order no. OKAMM[protected], 22/05/20

Bhavani Gas — Delay in gas distribution

Respected Sir

My Name : Dr. M Krishna
Gas No.11967

I booked gas 30 April 2008 but till I didnot get gas

Yours

M Krishna

Take the drastic action immediately and save the people from mental illness and tension etc...

That is 100% true

THILLAIGAS KUMBAKONAM — GAS CYLINDER NOT RECEIVED

SINCE AM A Mr.L.MANICKEM AND CONSUMER NO : 12345 AM A MORE THAN A YEAR of Thillai Gas customer & AM A BUSINESS MAN LOCATED AT CHEENAI FOR TEMPORAILLY, MY BROTHER WILL BE TAKING CARE OF Gas Receiving & Booking status. He’s also Branch Manager of reputed concern. Since WE ARE FACING LOT OF PROBLEMS FROM THIS SUPPLIER TO DELIVERY GAS ON TIME. NOT ONLY ME. ALL THE CUSTOMERS ALWAYS IN THILLAI GAS AGENCY OFFICE FIGHTING & SOUGHTING INSIDE EVERYDAY THIS IS ROUTINE PROBLEM IN THEIR'S OFFICE. IF WE CALL NO BODY WILL PICK PHONE FOR BOOKING OR ENQUIRY. Last 2 month back we were booked a Gas booking from Thillai gas kumbakonam.morethen 30 days not received the same. While we enquiry with gas centre, they said door closed and irresponsible word. As they said day my brother marriage, whole the week were in home/. After Continuous fighting with them we got a Cylinder more then 30 days. Due to this I will preplanned to book the gas on last month 06’Th Dec'2010 on same customer care desk, they are assured on delivered on before 15 days. According this the they give Ref NO: 262677, Again I will confirm with them please provide the same correct Day without any fighting and shouting with your end.

But till date not yet received a single cylinder from them. We keep 2 empty cylinders on my home. Most of the time, their suppliers are sold the cylinder on illegally. The agent a known this kind of activities. Aswellas More then 5 times my brother had visited their office, they badly responding very casually and replied irresponsible words. The customer care desk replied to us, will ask the status to get it, they simply replied us to surrender the booking or cancelled. Not only Customer care and their Branch in charge are also taking very roudly.

Today { 10.01.2011} my brother got a hectic and bad experience with them, till the day I will not get the cylinder, so my brother directly meet MD, he also behaving argent and way of approaches was bad. He’s never heard my words and customer compliances. His acceptances for his staff words and not consider customer words and situation. He doing violent. Without my knowledge and permission he blocked my booking and he’s not ready to recovery the problem and not moving politely. My brother getting bad things and got an Mental Agony and he really Upset, Disappointed of their behaviors.

As a Consumer we need to get proper solution against to them. We should to do Necessary step & right decision and right things for my complaints.


Regards,
L.MANICKAM SINCE AM A Mr.L.MANICKEM AND CONSUMER NO : 12345 AM A MORE THAN A YEAR of Thillai Gas customer & AM A BUSINESS MAN LOCATED AT CHEENAI FOR TEMPORAILLY, MY BROTHER WILL BE TAKING CARE OF Gas Receiving & Booking status. He’s also Branch Manager of reputed concern. Since WE ARE FACING LOT OF PROBLEMS FROM THIS SUPPLIER TO DELIVERY GAS ON TIME. NOT ONLY ME. ALL THE CUSTOMERS ALWAYS IN THILLAI GAS AGENCY OFFICE FIGHTING & SOUGHTING INSIDE EVERYDAY THIS IS ROUTINE PROBLEM IN THEIR'S OFFICE. IF WE CALL NO BODY WILL PICK PHONE FOR BOOKING OR ENQUIRY. Last 2 month back we were booked a Gas booking from Thillai gas kumbakonam.morethen 30 days not received the same. While we enquiry with gas centre, they said door closed and irresponsible word. As they said day my brother marriage, whole the week were in home/. After Continuous fighting with them we got a Cylinder more then 30 days. Due to this I will preplanned to book the gas on last month 06’Th Dec'2010 on same customer care desk, they are assured on delivered on before 15 days. According this the they give Ref NO: 262677, Again I will confirm with them please provide the same correct Day without any fighting and shouting with your end.

But till date not yet received a single cylinder from them. We keep 2 empty cylinders on my home. Most of the time, their suppliers are sold the cylinder on illegally. The agent a known this kind of activities. Aswellas More then 5 times my brother had visited their office, they badly responding very casually and replied irresponsible words. The customer care desk replied to us, will ask the status to get it, they simply replied us to surrender the booking or cancelled. Not only Customer care and their Branch in charge are also taking very roudly.

Today { 10.01.2011} my brother got a hectic and bad experience with them, till the day I will not get the cylinder, so my brother directly meet MD, he also behaving argent and way of approaches was bad. He’s never heard my words and customer compliances. His acceptances for his staff words and not consider customer words and situation. He doing violent. Without my knowledge and permission he blocked my booking and he’s not ready to recovery the problem and not moving politely. My brother getting bad things and got an Mental Agony and he really Upset, Disappointed of their behaviors.

As a Consumer we need to get proper solution against to them. We should to do Necessary step & right decision and right things for my complaints.


Regards,
L.MANICKAM
[protected]

I am living in Jaipur, Rajasthan.

Yes I totally agree with him, this practice is not in West Bengal, in jaipur they had forced to buy not 1kg, nor 2kgs, its 5 kgs of Mustard Oil and 5 kgs of basmati rice that to on a very high prices.

I think this practice has been carried all over the country and may be Bharat Gas himself had compulsorily instructed their staff for such practise.

Dear sir,
i Sheel kumari ADD- G-1/61, phase -1, budh vihar, Delhi-86, Near rajini gupta hospital.have the problem for refilling of booking and and getting the gas cylinder as poor dlivery for long time. My gas no.5352.My problemis 1 they don't pick the phone.if we go to book the gas the delivery was very late every time M/S ROBIN GAS SERVICES ROHINI SECTOR-5 DELHI 110085.despite of repeated reminders.It is most harassing that, either the telephone was always kept busy or they do not receive the phone.
I have complained about this matter for many times to the sales officer of but despite of this he is not interested to solve this problem.

I hope, the concern authorities should take a immediate step for supply the gas and take action about my said complaint.

Thanking you-
Sheel kumari
G1/61, phase-1, budh vihar, Delhi-86, Near rajini gupta hospital,
Mob no.-0 [protected]