Bharat Petroleum [BPCL] Complaints & Reviews

This is actually bull dozing of the customer. I have been working outside Kerala for some time and since then I applied for a connection in Bharat Gas at the nearest agency near my home so that I thought of taking it to the location I am moving.
Recently I moved with my parents and was trying to book a cylinder on my name the company refused to book it saying that they can't deliver 2 cylinder per month per house. Never knew something of this sort exist. The fact it that they refuse to take the booking which we are trying to make for sometime.

It looks stupid why my connection be linked to my parents connection or for that matter why they are refusing to take my booking.

Is there a rule saying that they can't give more cylinders than one cylinder to one home?

regards

The telephone number - [protected] & [protected]- provided by the LPG Gas Distributor (the Manvir Enterprisers of Bhajan Pura, Delhi-53; India)for the booking of refill of HP Gas remains busy all the time. Therefore, booking of the Refill has become a tedious and time-consuming task.

On visiting on shop, you can find that telephone is always misplaced intentionally.

Please arrange to provide the customer with the facility of booking the Refill of HP Gas through internet or more telephone numbers for easy booking.
Sincerely,
Arun Mathur
Yamun Vihar,
Delhi-110053

MY CONSUMER NO: 14306, SV NO:[protected] DATED 2/6/2000, CARD SERIAL NO: 210593. I AM VERY MUCH WORRIED ABOUT MY BHARAT GAS Distributor’s POLICY MATTERS RELATED WITH DELEIVARY MANNERS (M/S: SHYAMA BHARAT GAS DISTRIBUTOR, CODE- 461872).
YOU KNOW WELL ABOUT THE INCRESED PRICES OF GAS CYLINDERS BUT EVERY MONTH THERE ARE SOME UNACCEPTABLE OFFERS RELATED WITH THE DELIVARY OF GAS CYLINDER. IN THIS MONTH THEY FORCED ME TO PURCHASE A MUSTERED OIL PACK WORTH RUPEES- 80.00/. INSPITE OF ME DENAYING TO PURCHASE THEY ARE FORCING TO TAKE OR IN CASE THEY ARE REFUSING TO DELIVER THE GAS, I AM SO MUCH INSECUERD OF THEIR BEHAVIOUR PLEASE GIVE ME SOME FEEDBACK WHAT STEPS I COULD TAKE TO GET RID OF THESE REGULAR PROBLEM.
WITH REGARDS,
Smt. Sumita Sen,
Bandel, Hooghly,
W.B- 712123

Hi,
I Have transfered my connection from Visharantwaid, Pune to Pimri, Pune. I show rent agreement as a adress proof doc.They took 50 Rs. as a Administrative charges but did not give any receipt on it. I fight a lot eventhough he has not given me any receipt.

Then after he said now you need to also show up the Ration card for booking of second Cylinder that way he is trying to harase me.

Please let me know whom should contact to restrict such type of corruption.

Regards,
Alpesh Patel

Me, in our family have two different comsumer no.'s form bharat gas and livin in joint family, normally a cylender of 14.2 kg runs around 20.23 days. Our distributors are M/s Ambica Gas, Sikar Road, Jaipur and they hardly pick up the phone once in a time of constant dialling for more than 40-50 min., on getting connected they try to avoid to book a refill before a period of 21 days after having delivered previous refill and they supply the refill after 7-10 days from the date of booking. Now sir, plz you tell me how it is possible to continue with this situation.
Kindly help if you can.

Thanks !!

Rajesh Sharma
#+91-[protected]

I get gas from Revathi distributers, Hafizpet, kondapur. We are asked to book a cylinder after 20 days and the delivery is done only after another 20 days. Thats too long a period for a cylinder to last in a family of 5 adults. Every month we end up cooking on other means.
On my calls to the agency, I am told the delivery will happen the same day or the next, but it never happens.
We moved to Gachibowli from Himayatnagar, where we always received our cylinder with in 15days.
Either this place needs a new gas agency or the existing agency is not handling the things correcly.

Consumer No. 22882
Distributor Code: C. C. 611712
Distributor Name: PRATEEK ENTERPRISES, BANASWADI, BANGALORE

I booked for gas on 10/10/2008, one month & 2 days now, but till today the staff only promisses to deliver the gas in an hour. Fedup of Calling, I visited their office, again they say that it will be sent in an hour. The staff is very rude, misbehaved and manupilative.

I hope that Bharat gas heeds to my request and delivers the gas as soon as possible.

I have Bharat Gas Cylinder and we have a agency named Mukta Gas Services who handles the distribution of LPG Cylinder. I have booked a refill cylinder on 18-10-08 and till date I havent recd the delivery and since 6th oct onwards I call up everyday to follow-up for the cylinder..and they have a patent way of assuring "ek to din main bhijwate hain" and thereafter it never actually happens.
I hope a way has to be found out for this.

I want to register following complaint against Abhishek gas agency.

I want to get a new gas connection from Abhishek gas agency ashoka gardan bhopal.
The agency is forcing me to take Gas Stove. Already I have gas Stove with me. I told the agency there is no rule to purchase Gas Stove along with the new connection. Agency is telling register the complaint. Pl help in this regard. i also tried customer care no.[protected] but this also not working. please tell me how i can get new connection without stove.

My Contact No is [protected].

Please help me in this regards.

Thanks

Non devlivery of Gas cylinder
We have booked for a gas cylinder during the last week of October 2008 and we have not got the cylinder till date as on 11th November, 2008.
Numerous calls have been made to enquire about the delay but the attendant simply puts us on hold and never responds.

5th November, 2008 was the promised delivery date but there is no sign of the cylinder whatsoever. The response and attitude of the people working there is shocking and this is just hieght of violation of consumer rights.

Our Bharat gas consumer no. is 4571 and the Address of service for Bharat Gas is:
Keshav Bharat Gas, Edapally Toll, Ernakulam, Cochin-682024, Kerala.

Dear all

We have Bharat Gas connection, agency is Mahalaxmi gas agency, Mahalgi nagar, nagpur.

When we purchase Refile cilender all cosutmer were given 250gm of tea power complsury with add cost 50Rs. extra on cilender, if we argive that we don't want tea powder agancy refuse to give refile cilender,

I want to register complaint for this agency as they don't have right's to do so. when ask to manegement of agncy they told that Bharat Gas Ltd. had done this to talk to Them.

Please Advice
Gaurao

Consumer No. 19624
Sandeep Gambhir
Pls. refer that I've been forced to buy the new gas pipe with new connection against transfer from Indore to Alwar irrespective of I'm already having new bought in Jan'07 (5 years warranty). Also they charged forcefully for hot plate testing by saying that it is compulsory without giving any receipt & till date no body had tested the same. Pls. arrange to recover my money back against the New Gas Pipe & Hot Plate Testing.
Also gas delivery these people are committing after 15 days of booking while there is no shortage.
Pls. look in to & get back with solution.
Rgds
Sandeep Gambhir
[protected]

I Jaya Singh, consumer No is 8893.

I am trying your booking office located in D Block Janakpuri, but till not able to contact your persons, your contact details are as follows i.e +[protected], +[protected].

Please book my request, as my Gas cylinder is about to finish.

Jaya Singh

+[protected]

Today i.e. 7/11/2008 when I called to book our cylinder Mr. Parmar who attended my call told me that his agency person will come to our place after 2 days for verification and checking of gas pipe and if the gas pipeline is damaged they will replace our gas pipe for that we have to pay Rs.140 and also we have to pay Rs.40 for verification. When I ask him why you are charging verification charges, verification is done for companies information purpose to update your data then why you are demanding money then he said very arrogantly that if you do not want verification then in future if some problem occurs we are not responsible for that.
I would like to know whether your company is really not responsible by just saying the above words if so please give me this in writing.

To
The Territory Manager,
Bharat Petroleum Corporation Limited,
Bangalore

Dear Sir,
Subject: Inordinate delay in supplying domestic cooking gas by M/s Bangalore Gas Agency, BTM Layout IInd Stage, Bangalore

With extreme anguish I would like to bring the following to your kind notice and immediate action

I’m the Customer/Consumer no-11690, to the authority of the above Distributor. The length of the Customership/Consumership is since the year 2003.

I have received the gas cylinder on 30 sep 2008. Thereafter I booked a fresh refill on 19 oct 08 through online booking (www.ebharatgas.com). It was accepted and booking number 290691 was given to me. I understand that as per your company rules, bookings are to be accepted after 21 days of taking delivery of the cylinder and thereafter the gas cylinder will have to be delivered within 5 days of the booking. But I regret to inform you even after 17 days I have not received the cylinder. Therefore I contacted the agency[protected] and inquired about the position. The concerned person instead of helping me spoke rudely and insisted that the fresh booking should be done only after a month of delivery of the previous cylinder and as such he has taken our booking date as 29-oct-08. Thereafter I contacted your consumer grievance redressal cell[protected] and explained the matter and requested for making arrangements for the delivery of the cylinder as both of my cylinders are exhausted. The concerned lady agreed that the booking should have been taken as 21-oct-08 i.e. after 21 days of delivery of my previous cylinder and not as 29-oct-08 and by this time I should have received the gas cylinder. She also assured me that she will see to it that the gas cylinder is delivered positively by today[protected] evening. But to my surprise I have not yet received the same even now (21:00)

As per your own rules the booking should be accepted after 21 days of delivery of cylinder and next delivery should be effected within 5 days of booking. I am at a loss to understand how the concerned agency is insisting that the booking should be done only after 30 days of the delivery. Secondly never in the past 3 years the cylinder have been delivered to me within 5 days of booking. Usually they take 10-12 days and sometimes even 15 days to make the delivery after the booking which means we will have to be without refill gas cylinder for 40 - 45 days. I hope you agree with me, a gas cylinder for a family of 2-3 members can be used only for 30-35 days even with minimum amount of consumption. As such the fresh cylinder invariably has to be delivered atleast within 30 days without which consumers are unnecessarily put into lot of trouble and inconvenience.

For your information I am providing the information regarding the bookings made by me and gas cylinders received by me

Date of Booking Date of Delivery
31/12/2007 09/01/2008
05/05/2008 15/05/2008
10/06/2008 19/06/2008
22/07/2208 04/08/2008
19/09/2008 30/09/2008
19/10/2008 not yet made[protected]:00pm)

From the above you can notice that never a delivery has been made within 5 days
Now even after 36 days of taking delivery of last cylinder and even after 17 days of booking I have not received the refill cylinder and the existing cylinder is also exhausted. My lodging a complaint with your consumer grievance cell has not yielded any results. Now I have left with no choice but to go to a hotel or borrow a cylinder from somebody else. Please put yourself into this position and imagine the plight.
May I request you to look into the matter and take immediate corrective action and instruct the concerned to deliver the cylinder to me forth week.

Thanking you
Yours faithfully
Prasad

I am a customer of bharatgas service my consumer no. is A42382 and distributor name is Ambika Gas Agency, Ambabari, Jaipur. I always try to book the cylinder over phone (5 lines) but non of the phone nos. are responsed, even when we personally go and book they don't receive calls and they react very rudely.

The delivery is also very poor and never comes in stepulated time. Even the Agency Manager is not responding to our complaints and says do what ever you can.

Please help us in this regards.

LPG Cylinder Not Delivered
I am consumer of BP gas bearing the consumer no 50819. My bharat gas agency is located in Uppal, hyderabad. More than one month back ( Booking no: 4755) I booked the gas, till now it has not been delivered. It is also surprising that all the time phone appears to be busy. If someone lifts phone, they promise to send on the same day, waisting lot of our time in waiting at home. Please look into this matter. I hope at least I will get reply from your end

From
37/A, Yadav Colony, Gali No. 03,
Ballabgarh, Faridabad, Haryana.
Date : 4th November 2008.
To
The Controlling Officer

Sir,

My brother, Mr. Dalip Kumar, Consumer no. SWA8240, received a Gas Cylinder as per Home delivery last months. We used it from last week, yesterday our vessals started getting black. I don't know the reason why it happened. You are requested to kindly clarify the factual position. As I know there is no problem in our Gas Chulha, it may be fault in quality of gas. Please take necessary action. Thanking you, sir.

Yours sincerely,

Rajesh Kumar Pippal

Today 4th nov 2008 I went to kamlesh kumar petrol pump (BPCL)situated at Gaughat, Allahabad and got my fuel tank filled as usual. Then I asked for getting my tyre pressure checked for which I recieved a rude negetive answer that the machine is out of order. It has been more than six months now that every time I have asked for air, I have got answers like-"No air after 8 pm", " No electricity", " machine out of order", " insufficient staff " etc. Even if in rarest of the rare cases, if the staff gets the work done (that too not without showing a lot of attitude), It has never failed to waste a lot of time of the customer in order to simply discourage him about it in subsequent visits.

On top of everything, the manager also seems to be in collusion with the staff and tries to defend them by taking their side and subsequently rudely refusing to provide the complaint/visitor's book.

I am a customer of Anil Enterprises, Old Faridabad which is an Agency of Bharat Gas to supply cooking gas cylinder.I am not geeting the proper service from this agency, wheneve i book the cylinder, they say it will take more than 1 week to deliver as there is shortage going on.This is happening from last one year.i have booked the cylinder 8 days before and today they are saying it will take further 2-3 days, no guarnatee.Also the quality of service is very poor.once there was agas leakage in one of the cylinder they delivered to me 2 months back.the other cylinder they deliverd us last month, lasted only 19 days, seems the quality/quantity was bad.Whenver spoke to their representative, they replied so rudely.

Can any body look into the problem and help us as i am facing a lots of problem here.

my consumer number is 17734.