Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,

I, Praveen Kumar, having a Bharat Gas connection. I wish to state that My Dealer i.e. Bhram Jyoti in Meerut (U.P.) is providing very poor services to the customers and the person dealing with them are in trouble as First they are booking the gas after one month period from the date of delivery & the delivery is providing to the customer within/after 15 days of the booking.

This is the harrasment of the bharat gas customer as by this process there is a gap of almost one & a half month between the previous delivery & the next one. As the persons only having single gas connection are facing a lot of trouble bcoz of this process as i think one gas cylinder is not sufficent for one & half month period as the maximum period i[censored]tilised properly with 4 or 5 persons family is 30days but in winter season its also too tuff to use even for 30days while new connection are not available in the market. As in our case, we have booked the gas on 14.11.08 and got the delivery of the same on 27.11.08 and the dealer is saying that he will book the gas on 27.12.08 and which will be delivered in next 15 days atleast.

So it is requested to plz do something so that we can come out from this situation and if the dealer is doing or working as per the rules & regulations so plz provide me what are the rules or regulation for delivery & booking of the gas and also about the provisions regarding new gas connection. My information are as under:

Name Praveen Kumar
Dealer Name Bhram Jyoti in Shastri Nagar, Meerut (U.P.)
Consumer no. 4270
Address K-2-2226 Shastri Nagar, meerut (U.P.)-250004
Contact no. [protected]

Plz do needful to help us.

Thanks & regards

Praveen Kumar
[protected]

Date-17.12.2008


Dear sir

brahma jyoti bharat gas se delivery man se under wait(not14.2kg gas)cly mill rahe hain.complan karne par koi karyawahi nahi hoti.booking ke 12din bad bhi gas ghar par nahi de jati hai phone per gas book karane ke liya kai bar phone karma parda hai kyoki phone vyast aata hai mr.gourav phone nahi uthate or mishbehave se pesh ate hain.khai bhar mr sanjay chug se complan ki ghai to unhone bhi hamari samasya ka samadhan nahi kiya.lagta hai ki mr. chug bhramjyoti se suvidha shulk vasool kar rahe hain Humne 15.9.08 ko bhi complan kit hi jiska aaj tak koi samadhan nahi ho paya hai. Delevri man ko ghattoli karte pakre jane par malum hua ki 17Rs /cly delivery man se gas ajency per jama karaye jate hai jis karan wo cly se gas nikalte hai .gas ki booking ges delivery ke 30 day ke bad book karte hai . Gas ajency pe consumer ko bataya jata hai ki ek sal me 8 cly consumer ko Bharat Petroleum corp. se mil raha hain. Brahmajyoti gas servcie ke staff par kisi ke pas company ki ICARD nahi hain.Hamara gas conection Meera Gas Service se transfer hoke aaya tha App hamare onection Meera Gas per transfer kene ka kast kare. Appse namrniwedan hain ki hamari samasya ka samadhan kare
cons no-4023, 4708, 4037, 4296, 4220, 4001, 3005, 4088, 4512, 4573, 4149, 4201, 4488, 4747, 4060, 4011, 4442, 3948, 4167, 4421, 4269, 372, 259, 4270, 373, 3962, 4550, 658, 7481, 4245, 4059, 4429, 4285, 4230, 4198, 149, 4202, 4343, 3217, 3041, 6334
sabhi custome
M/s Bhrama Jyoti gas
shastrinagarmrt. Send to:- 1.mr.sanjay chug
2. Loni plant
3. Bombay
4. s.k jain (Ex. Director lpg)
5.ministry of bharat petroleum
6.shoshan unmulan parishad delhi
7.lpg complant bord

SIR,
I WANT TO DRAW YOUR KIND ATTANTION TOWARDS CORREPTION OF OUR GASS AGENCY, I HAD ALREADY LOADGED A COMPLENT BEFORE FEW MONTHS TO YOU . BUT OUR DEALER OF GASS AGENCY ( EAST END ENTERPRISES, DILSHAD GARDEN, DELHI - 110095) NO BOTHER FOR ANY COMPLENT OR REQUEST.
HIS DELEVERY MEN NEVER USED MEASURMENT SCALE TO WEIGHT THE GASS CYLENDER. THEY ALWAYS DELEVERED UNDER WEIGHT CYLENDER. TODAY e.i. 16.12.2008 HAS DELEVERED A CYLENDER 12 KG GASS + CYLENDER WEIGHT 16.7 = 28.7 KG.

KINDLY ADVISE US TO SOLVE THE PROBLEM. IF YOU ARE ALOS UNABLE TO STOP THE THEFT OF GASS OR CORRUPTION PLEASE WRITE US SO WE CAN MOVE TO HIGHER AUTHORITY OR CONSUMER FORAM.
PLEASE DO THE NEEDFUL & OBLIGE.

YOURS FAITHFULLY,

KAMLA W/O SH. B.S. CHANDRA
GASS K.NO.9819
ADD. 36-D, POCKET-A, MIG FLATS, GTB ENCLAVE,
DELHI - 110093.
MOB.NO.[protected], [protected]
TEL.NO. 22135952.

I S.R.SHARMA IN AHMEDABAD I AME COSTUMAR VINAY GAS I GO TO GAS MANAGER AGENCE SAY TO ME YOU WILL PAY RS 40 THAN BOOKING GAS.

lpg was booked on 24.11.2008 but till date it has not come.
i have over phoned for lots and lots of time they told me that the supply of gas in adecuate. but i have seen other gas supply companies like ioc, pvt companies that they are supplied within 10 days.
over city gas agency is
Gnanam gas agency,
chinnakadai street,
South gate,
madurai
tamil nadu
india
the above gas agency is doing ...
1.whether the employee of gas agency is supplied in blockmarket
2.is it really always insupply from bharat gas
3. gas agency clerks are always talking in arrogantly
4. whether the toll free no. is in live or not. i have so many time overed itself, it always "this no. does not exist

Sir,

I have a LPG connection of Bharat Gas at my home town. Being a Military Officer and presently posted to Jammu & Kashmir Sector, I was not granted leave for almost one & half years and hence the LPG cylinder at my residence could not be consumed. Now, that it has been consumed, I went to the dealer to book a refill. The dealer said he could not book it unless I pay Rs 200/- for not booking a refill for a long time. He said on payment of Rs 200/- you would get half kilo of tea free or one LPG tube free. He also asked me to sign an attestation and pay the amount, which I obviously refused. I insisted them to show me the Company Circular or Company Rule Book Copy through which they are charging from the Customer for slow consumption. The dealer could not furnish the document I sought and asked me to come at a later date.

Can a customer be charged for slow consumption?

Sir,

I have been booking gas on 24/11/2008.today it 15/12/2008. stil tody we did not recieve the gas inspite several reminders please look into the issue.

I have a new connection of Bharat Gas from Mahajan Shekhar Tukaram, Opp. Bhagar Bldg., Aayare Road, Tukaram Nagar, Dombivali(East) My Consumer No. is 150757. I am working in a social organization. For that reason I want to book in Telephone on dated 05.12.2008 but till today (dt. 15.12.08) we have not received the cyclider. And when I try to call, some time the line is engage & some time the telephone is ringing continously but no one can respond. The telephone no. is[protected]. I am new comer in Dombivali. Please tell me that how many days I am waiting for you & your
Poor Services.

SRI MADHOPUR
[protected].33
MOST RESPECTED SIR,

SUB: THE GAS DELIVERY IS NO TIME AND UN DISCIPLIN STAFF

RESPECTED SIR,

I AM A CUSTOMER OF PAWAN GAS AGENCY REENGUS LIVE IN SRIMADHOPUR, AND I HAVE CONNECTION 25 YERS OLD OF BHARAT GAS AND 17 YEARS CUSTOMER OF PAWAN GAS AGENCY REENGUS THE GAS DELIVARY IS NOT TIME AND UNDISCIPLIN STAFF AND THE CYLINDER IS SALE IN HIGHER COST AND BLACK MONY AND THE DELIVARY IS NOT PARMANENT PLACE AND MISS USES OF CYLINDER AND SAIL TO VEHICAL OWNER IN COST OF 700 RS @ THE CYLINDER PLZZZZZZZZZZZZZZZZZZZZZZZZ TAKE THE ACTION AND ORIDANARY SUPPLY HALD ON PLZ ZZZZ

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE, WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 23/11/2008 AT SRNO.1110.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 14/12/2008.
DEALER SAID THAT COMPANY IS NOT DELIVERING CYLINDERS IN TIME...

GAS AGENCY NAME
AMARDEEP GAS SERVICE, DEHRADUN
For last three months I am not getting gas supply on time even after advance booking for a month. Last month, my two of the cylinder were empty and food could not be cooked for one day at my home as gas was not supplied. I have contacted the concerned agency personally also no of times but they always say that they will supply but they never act on time. Last month they told a different story that supply could not be made on time as they lost customer data due to their computer system crash. After requesting and lot of persuasion, I was lucky to get one cylinder with the promise to deliver another in few days. But promise are promise in INDIA and there is no difference between an Indian leader and agents, like him.
Again after a month, now I am facing the same situation, my two of the cylinder are nearly empty and could not manage to get one cylinder even after meeting personally also not less than 10 times. First they say advance booking can be made only after 21 days of delivery of first cylinder. Now they are saying that they are not getting sufficient supply of gas from their company. Also they are propagating that this state is not getting sufficient gas supply as the state and centre government are not ruled by same party.

What is the truth, is there real scarcity as claimed by agents or bloody corruption/nexus between Indian economic terrorist(such as corrupts agent and officials, leaders etc. involve in illegal economic transaction) and company official/leaders/etc . Is the centre government deliberately reduced the supply to Uttaranchal, needs to clarify the situation .

indian economic terrorists - a group of people making illegal economic transaction at the cost of common man, they terrorised common people for whole life in one form or another . who will free common man from these indian economic terrorist.


Why there is no transparency in delivery of Gas. Customer should be able to track his current queue no and possible date of delivery etc with the help of modern IT solutions to minimise the corruption by placing effective system. ebooking of bharat gas is not operational.

BPCL LTD . A navratna company
key facts downloaded from ebharatgas.com

VISION:
To become market leaders in Customer Service with the highest customer satisfaction index, and the highest safety standards.

Our Mission

To make Bharatgas a dominant brand in the segments we market, by becoming trendsetters in Customer Service, Safety and Quality

what a joke after reading from website and present circumstances in Dehradun -A DEVBHUMI or Chorbhumi.

A KNOWN FACT TO COMPANY about misuse of LPG cylinder and No action reflects prevailing system in indian society---downlaoded from ebharatgas.com

KUMARHATTI - The LPG cylinders meant for domestic supply here were continued to be used for commercial purposes thanks to commercial users- gas agencies nexus. The authority concerned has failed to check the menace, hence it were domestic users who have to face LPG supply crisis quite often.

The domestic users complained that the usually they have to wait over month to get supply whereas as per norms one should get the cylinder within a week time after getting booking receipt from agencies. Ironically the domestic users were facing problem but the things were quite different in commercial users who got uninterrupted supply of cylinders.

The domestic subscribers were generally told of short supply, however who paid over normal rate got easy supply, rued affected domestic users. The concerned department should investigate the matter properly, they demanded.

The gas agencies were supposed to deliver cylinders at home but it has adopted the practice to deliberately creating panic like situation so that domestic subscribers would rush to agency offices and pay extra amount for carriage cost from their own pockets, subscribers lamented.

Ironically the mushrooming of road side dhabhas, eating joints and hotels along Kalka-Shimla national highway particularly in and around this town and Dharampur has increased the LPG cylinders demand manifold. The residential schools galore have further added to cylinder supply.

On the other hand the District Food and Civil Supplies Department seemed helpless to curb the practice. According to department officials the inordinate delay in dealing the detected cases was major hurdle in checking the cylinder misuse problem. The cases remained pending for long for further action despite department made time to time raids to check misuse of cylinders, officials maintained.

where is the hope for hopeless customer

The BPCL retail outlet at Nelson Madela marg, Vasant Vihar named "Pushpanjali" has faulty Nozzels and the staff out there does not know how to deal with their customers.

I was asked by the Petrol attendant to pay for petrol that spilled outside of the cars due to the faulty nozzels. Wheneever you ask them to Tank full the car they fill extra and spill outside about a 1ltr or 2 outside to increase their sales. Then they ask teh customer to pay.

Its outrageaous that when investigating and questioning them they threat and say that its a continous practice by BPCL and the Official at the company instruct them to do so. They are fooling people and making a bad impression.

Hello,

This is to bring to your Notice that the Customer Service is Very poor at Bhaat gas Service at Vashi Center. i.e the Contact number of Excel Gas Service.
These people are not attending calls to book the gas since many months. If they do recieve they give false commitments.
I am writing because of Frustuation i am facing every Month.

Dear Sir,
It is the usual practice of my dealer (Varun Gas Agency School Road Khanpur, New Delhi-62). I am facing many problem due to delear. I request to you please kindly short out my problem.I booked my Gas Cylinder 01/08/2008 on your 24 hour booking number. But your dealer not supply the GAS. You just think what kind of problems I am facing.

Parvati Devi
C. No. 14206

I am a Bharty Gas customer for the past five years. And on 22 November 2008, I booked domesticLPG cylinder at Ramanaiah gas agency on Arcot Road, Valasaravakkam, Chennai. Notwithstanding our regular reminders, nothing has been done to our request. Every time we call the agency call, the personn attending the calls was giving one excuse or the other, and responded as if attending to the request expediously., but to no avail. Latest is, today (10 December 2008) when called the respective agency, we were told that the request will be dealt with immediate effect. Let me see if this is yet another trick in their book. On the whole the experience, to say least, is frustrating. Customers shouldn't be taken for granted. Regards, PRABU RAJ

There is a petrol bunk in mountroad near to DEVI theatre complex that is next to cosmopolitan club no #63 chennai-02.
when i filled petrol in the bunk at 12.10 p.m i gave 100 Rs to the person who fills petrol in the bunk.but he put petrol for 70Rs only.they are cheating the customers by standing there as two persons in the machine.one person distracts the customer .in the mean time the other person types 30Rs on the board.
then the customer ask him to fill for 100Rs he fills the 70 Rs correctly.this is a repeating action there.
please change the persons working in that bunk.other wise i will take this issue with solid proof to the court.
Thanking you
sri

Dear Sir,

I am having a connection with Prakash gas Agencies, Boduppal, Hyderabad. It has become a practice that we are getting refills after more than 20 days. As per their "rule" I am booking for new cylinder after 20 days of getting my previous cylinder and we are promised that we will be getting refill within 12 working days which is not happening. I had booked for refill cylinder on 12-11-08. I started follow-up for the same from 24-11-08. every day the staff at Gas agency inform me that they had sent and it will be delivered within afternoon. the following day also I called after not receiving the delivery and I was put on hold for some time and informed that they had just now instructed the boy to deliver it and it will be done. It has become a every day job for me now, to call them, they keep me on hold for few minutes and reply that the refill cylinder will be delivered today at any cost. Unfortunately today is 8-12-08 and still I had not recieved the cylinder. On 6-12-08, I called and was informed the same, hence after waiting till 5 pm, I went to gas agency and questioned them how they had confirmed since last one week everyday that I will be receiving the cylinder. the person sitting at computer showed that he had just taken the bill he can send it only if people are available. till today I had not received refill cylinder. Moreover, to add to woes, none of the staff gives correct answers, and their owner Mr. Prakash is never available. That dealers is either running his business on the mercy of Bharat petroleum or at the whims and fancies of his staff. no one takes responsibility and every customer is subjected to harassment. If any of your people get a chance to visit that dealer, you will understand the plight of consumers there. many a times, delivery boys are not there to deliver refills. I had never seen the owner in his seat managing the things for benefit of customer or organization for past 16 yrs atleast.


Kindly do the needfulll to arrange to streamline the situation so that consumers are benefitted.

K S Rao

Hi Sir/Mam
Myself Ghanshyam dass. My bharat gas agency service dealer is "Kitchen Flame, B-2/15, Cycle Market, Mangol Puri" and their Distributor's Code is "CC-581816" and "CC-113546".
I renewed a new "Domestic gas customer card" and they charged me 225 rupes. But on the back side of card it is 25 rupes.I told them for this but they give me reply that at that time it is 225/= and 25/= is the old price.
As this is not a big amount but as a responsible citizen i am asking you that is it right?
Also when we book a new cylinder they told us that it will come after 2-3 days, but it come after 15-20 days. We and our society facing this problem. I did not get any complained number, thats why i am mailing you.
Plz do some helpful steps against it. All our society is waiting for your reply.
Thanking You
Ghanshyam Dass
M.No-[protected]

I am a consumer in Calicut City. Consumer No.2941. Till recently I was getting proper supply from the distributer M/s Kerala State Civil Supplies Corporation, Stadium building, Calicut. Recently a new agency was given namely Bhaskar Gas Agency, West Hill, Callicut-5. Their supply is always delayed and for me even after booking for the refill over phone on 10.11.2008, I did not get the refilled cylinder till date. (06.12.08). They are giving refills according to their wish and not according to the booking. A lot of complaints are there against this agency from the public. My connection was transferred to this agency and my neighbour's connection is still with the Civil supplies corporation. I request that either my connection may please be transferred to old agency of Civil Supplies Corporation or necessary steps may please be taken to put an end to the irretular supply of refilled cylinders by Bhaskar Agency, Calicut.

dear sir
i am staying in mugalivakkam i got married so i started my new life and i went to apply for a gas connection i was very much fedup there what they toled me is for a single cylinder connection its costing Rs6000/- (Where as the deposit for a cylinder is Rs850/-)in that compulsery stove, cooker, so and so, still we have all the thing what they are offering but the distributer is not giving the connection with out rs6000/- its very worst i faced. as a middle class people we can not afford that much money also the compulsory acceries we can not use it, it will be ideal elce we need to go to door to door to sell it its realy very bad pls take some actions