Bharat Petroleum [BPCL] Complaints & Reviews

in our residence area the kaushik gas agency(bharat gas) are not delievering our gas cylinders due to this we are regularly facing abundant of problems . the cylinder which has to submit on 15-11-08 tous has not submitted yet 29-11-08 our gas connection number is 11017

DEAR SIR,

I HAVE BEEN SUPPLIED BY A CYLINDER BY MY DEALER RAM AGENCIES, BANGALORE, WHEREIN HE HAS SUPPLIED C-07 CYLINDER, C-07 ACCORDING TO THE INFORMATION GATHERED BY ME INDICATES EXPIRY DATE IS SEP 2007 OF THE CYLINDER. NOW IT IS SEPTEMBER HOW COME HE HAS SUPPLIED THE EXPIRED CYLINDER TO OUR HOUSE.

IT TELLS ABOUT THE BAD CUSTOMER SERVICE OF HP AND THEY ARE NOT BOTHERED ABOUT THE CUSTOMERS SAFETY.

WITH REGARDS

K KESAVAN
BRANCH MANAGER, SBI

MY CONSUMER NO 5892 BHARAT GAS ROHIT GAS PITAM PURA SHIVA MKT DLI-34 MY MOBILE NO [protected] ADRESS F-6/18 SECTOR-16 ROHINI DELHI-110089 I REQ FOR YOU PLEASE BOOK MY GAS & SEND URGENT DELEVERY AT MY HOUSE THANK YOU

Sir,

I am the Fuel Operator of One Stop Truckers Shop of Bharat Petroleum Corporation Limited located at Sonapur Hat, Nalbari, North Dinajpur since 27 Oct 2007 . It is a contractual agreement with BPCL for two years . On 15 Nov 2008, I had proceeded to Calcutta on medical grounds . On 15 Nov 2008, one oil tanker of 20 KL Diesel meant for the petroleum pump in question did not reach its location . It was learnt that the tanker was diverted by the Supervisor and in collusion with the Transporter and the driver the product was disposed off fraudulently .

A FIR was lodged with PS Chopra, North Dinajpur and the Police heirarchy was apprised of the incident . The driver was apprehended and handed over to the police but due to callous approach the case was not made for non bailable offence of criminal breach of trust and criminal conspiracy and the driver was released on bail .

A fresh FIR was lodged and the case was registered by the police . However the culprits remain elusive . In the meanwhile BPCL authorities have asked me to pay up the loss of nearly Rs 8 lakhs holding me responsible for the offence of the supervisor according to the terms of agreement which is highly inappropriate ..

I have pleaded to the authorities of BPCL not to impose any penalty when the matter is under investigation by the police and till such time the guilty is booked .

I am an ex army officer and with my humble savings given as bank guarantee . I request that the matter be progressed and the culprits apprehended .

Yours ' faithfully,

Hirak S Sen
Mr

Sir,

On 15 Nov 2008, a complaint was lodged with PS Chopra, North Dinajpur about 20 KL Diesel worth Rs 8 Lakhs meant for petrol pump at Sonapur Hat, Nalbari of Bharat Petroleum not reaching its location from New Jalpaiguri and the product disposed off elsewhere .

The driver of the vehicle was apprehended and was handed over to the police authorities and he had admitted of disposing off the product fraudulently in collusion with the supervisor Mr Kamal Dey .

A fresh FIR was lodged and the matter was being investigated by the police . However, no information has been received of the culprits being apprehended and it seems that the police has made no further progress due to reasons not known when this matter needs to be given a high priority in the list of crimes committed causing grave loss the the authorities .

In this connection excerpts of acknowledgement of the police in the heirarchy are reproduced .

Thank you MR HIRAK S SEN, your report is submitted to the database successfully. Later you can check status of your report using the secret key : WL[protected]
Thank you MR HIRAK S SEN, your report is submitted to the database successfully. Later you can check status of your report using the secret key : AC[protected] .

It is requested that the matter be pursued with all its earnestness and the culprits apprehended .

Yours ' faithfully,

Hirak S Sen
Mr

MY Consumer No 593 Lin The Name Of Mariyumma.With BHARATH GAS Agencies Cheruvathur, kasaragod kerala Telephone Number 2263778 We had booked on 28/11/08, but they not supllied the staff said that he will cut my consumer number and they say not answering properly I Would reqest some on to intervence and do the needful ...
thank you

Mr.Zuber s/oMd. Kasim is Misusing thae gas cylinders in his dhaba (restaurant) at the addresses :A-722 & A-725A amarpuri, Nabi Karim, Pahar Ganj, New Delhi-55 .He is doing so with help of some dealers's employee and their delivery man.

Hi,
I went to rajaram bharat gas agency, bhartiy vidya pith, pune
for booking a new connection on Feb 2007.I shown them my new taion card for booking based on which, They given me tokan to get the new connection with date 29 April 2007. When i went on 29 april-2007, they told as i am not having any previous gas connection (As per ration card), So first they will come to our home to verify to see if i have any connection already.
and they asked me to come after 15 days.
after 15 days i went again to agency they said new connection are closed, and once it is reopened come again.now it has reopned, i went again to them they are telling me again get new tokan.I dont know what to do now.It seems to end less process.

~Mahendra

BHARATGAS.COM
Respected Sir


Sub.: Delay in delivery of LPG cylinder & poor service of dealer

I, Ramayan Shah consumer of Bharat LPG bearing cons. No.14776 of Nihal Gas Service, (Ph: [protected]), mayur vihar Delhi,

for booking gas cylinder I continiously try to distributer but they are not attend call & respons
continuosely we are chassing up with the distributor...

I have been deposited all documents for new Bharat Gas Cylinder at Chakkar Pur, DLF-IV, Gurgaon Ofiice on Dt: 10.11.2008. Till today no cylinder provided to me.


Patita Paban Rout
H NO.689, Chakkar Pur,
Gurgaon Haryana-122002.
[protected]

Sir,
When we visited the Gharat Gas agency located at ambala city for new connection, they said that we are suppose purchase a stove else they can’t give the connection.
The cost of stove told to us was Rs.1925 but in market we can have same in aprox Rs 1300. Is it the rool of Bhart Gas company of local agency is doing there own.

dear sir/ madam

i m pradeep wankhade
staying in ulhasnagar -421001
ur surya gas agency will be charged extra charge for home delivery, cylender rate is 346rs./- but surya agency will be charge is 355rs.why plz tell me this complainis right or wrong this complain is right please take needfull action about this agency.

sir, in our residence area the kaushik gas agency(bharat gas agency) is not issuing our new gas connection and when we go to their agency they use vulgar words and disrespect us . please look after our problems and convey them to issue our connection and they should come to our home to appolozise if they don't we have to take a big step that will beendangered to them . please hurry.the address of the agency is mundka, nangloi new delhi-110041 . and our address is 220, hiran kudna village nangloi, new delhi-110041.

We suspected a leakage at my home and I desperately searched for an emergency number to call! The number the agent gave was not even existing!!!

I called another number for Bangalore emergency service cell n it went unanswered!!! I don;t knwo what to do!

It simply shows lack of commitment!

Gas Cylender supplied by Urja Gas Agencies Hari nagar Jaitpur badarpur on 12.11.2008 but it's weight is less 3 to 4 kg.Pplease lodge the complaint and take the necessary action as per norms

I have been gatting less gas cylender from Urja gas Service/Agency since from one year, i had complaint to her so many time bt she didnt take action against delievery boy totally they are mixed person, My Connection No:AA4348.


Please lodge coplaint Nad take hard action against her(owner of agency )

Dated : 21st Novemebr, 2008


Reg ; New connection of Bharat Gas ( Bharat Petroleum company Limited)


Dear Sir,

I am working as Asst. General Manager in LIC Housing Finance Ltd. My job is transferable and I was transferred from Kolkata to Delhi in the month of July, 08. I was having two Gas Cylinder against consumer No 17752 of Bharat Gas ( Distributor : Tolly Flame, 1/69, Naktala, Kolkata-700047) . The distributor has given me confirmation so that I can easily get the Gas connection at Delhi without hassle. When I approached the Dealer at Delhi ( M/s Robin Gas Service, DDA Shop No 15, CSC-2, Sector-5, Rohini, Delhi-110085), the dealer’s staff not only misbehaved but refused to give the new connection. Since he was not expecting any extra money from me for giving the new connection, he told me that due to Gas shortage, he will not be in a position to give new connection. He further told me that he will confirm from the dealer at Kolkata about the authenticity of the confirmation certificate then only he will be in a position to provide new connection and you have to bear some extra cost. He was treating me like a begger. The manager of the dealer was so rude and he has used abusive language. He has not given the new connection till date. I have approached him again on 20th November and again he has misbehaved and not provided the new connection. I am surprised that the person like me who is in Govt. Job has to bear some extra cost every time whenever they are transferred. The staff was not only misbehaved with me but with every customer who has come for refilling of Gas. When I am facing this problem at Metropolitan City at
Delhi, what will be the plight of small city.

Address of the Dealer ; CC 581828, M/s Robin Gas Service, DDA Shop No 15, CSC-2, Sector-5, Rohini, Delhi-110085

I request you to look into the matter and instruct the dealer to deal with the customer with respect.

With Regards

Rakesh Agarwal
F-24/59, Sector –7
Rohini, Delhi-110085
Mobile No : [protected]

I am a consumer of Bharat Gas (LPG) vide No. DE-32002, issued from Rohit Gas Agency, Bawana, Delhi. I want to state that the said connection is on the name of my mother, Mrs Uma Mehra. We have been trying to book for the pat fortnight but the numbers are always engaged. Pl. suggest???

I ve tried booking thru online but i dont know if it will work??

my f address :
Rgds
Shikha Mehra

Kind Attn : Customer Service Cell

TTK Prestige Ltd.,



Dear Sir,



I am your one of the customer in recent 45 days and I am now complainting your product due to the low quality supply which gets not worked after only one cook.



Weight valve is not working and gaskette is very poor and top closer is very very poor quality.



How I purchased this????



Here is a story - I am working in Tirupur, tamilnadu, coimbatore dist. And as i have come from out side for my career growth purpose, i purchased "NEW BHARAT GAS CONNECTION"



The bharath gas agent, from kongu main road, asked us to buy compusary one - prestige cooker and one-butter fly stow. (both are duplicate) other wise, they don't issue the "NEW CONNECTION"



Hence, i bought the same due to my personal requirement. Now, i asked them for replacement or repair... they gave me the no. [protected] (mr.karthik) of your company service man. I called him and he said to give it in "ramanath chettiar shop" for servicing there, he will come and repair it.



Now, I am totally disappointed with the way i purchased like this duplicate items. I am now, thinking to go "consumer court"



Before, i go there, i wanted to pass you this message. Tomorrow, you should not blame me..



So, pls revert your feed back to me. and i am expecting favour reply



Thanks n rgds,

Mallikarjun RF

A disappointed customer

# 43, first floor, sidco, harvey road, tirupur-641602

mobile - [protected]

My consumer number - 2107 (in the name of P.K.Ramakrishnan Nair)with Gauri Gas Service, Edathala, Aluva, Kerala. Tel -2838788. We had booked on 10/10/08, but till date they have not supplied. The staffs are not answering properly. Would request someone to intervene and do the needful.

I am very much astonished and depressed about critical behave of your resister gas distributor M/s Shyama Bharat Gas Distributor, Bandel More, Bandel, Hooghly, (SV NO[protected], Phone No[protected] & 64158876. They delivered my booked gas in this morning and with this bound to take one liter mustard oil pack rupees 80/-. It is not only first time situation like that.

Please take an immediate lawful action.

Regards,
Smt. Sumita Sen (customer no- 14306)