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Bharat Petroleum [BPCL] Complaints & Reviews

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1.8
Updated: Aug 16, 2025
Complaints 6079
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2101
Unresolved
3978
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 36

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A
Amol Hatote
May 22, 2021
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Address: Aurangabad

Today booked cylinder via upi payment option, deducted 818 rs but booking is not done nor the payment showing in payment history.
Consumer I'd :[protected]
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    Pisoli
    May 20, 2021
    Resolved
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    Resolved

    Address: Kondhwa

    I have booked bharat gas lpg cylinder on 17.05.2021and made payment using upi on bill desk portal. Amount of Rs. 812 was deducted from my account but is showed payment status: failure. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account till date.
    I also had to pay in cash to receive the cylinder.
    My order reference id 37235
    Transaction ID[protected]
    Kindly help in getting a refund of money deducted on online payment.
    +2 photos
    May 30, 2021
    Complaint marked as Resolved 
    Resolved
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    When I get my refund.
    Reply
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      S
      sreekumarbpc
      May 14, 2021
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      Address: Kunjachan Bharat Gas Service, 7/824/D, Kakkanad, Veegaland Road, Kochi, Kerala 682030

      Sir/madam,
      I have booked a gas cylinder by mistake. Kindly cancel the order. Refill booking number: 17555

      My phone number : [protected]

      The service provider is:

      Kunjachan Bharat Gas Service, 7/824/D, Kakkanad, Veegaland Road, Kochi, Kerala 682030

      Thank you
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        A
        aman0094s
        May 9, 2021
        Resolved
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        Resolved

        I booked Bharat gas on dt 08.05.21 and made payment through PHONEPAY through my Kotak Mahindra account at 10:04 am, amount got deducted but BPCL app was showing payment is still pending so I made payment again through PHONEPAY SBI account at 10:16 am and payment went successfull against my consumer ID[protected].Please help me out in getting refund of my first payment.I have attached the payment receipt of first payment.
        +1 photos
        May 10, 2021
        Complaint marked as Resolved 
        Resolved got refund
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          S
          Sandeepvhande
          May 6, 2021
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          Address: Khoni palava golden dream orchid -I-010

          I made a transaction of Rs 809.50 towards refill of bharat gas on 29/04/2021 through the transaction ID[protected] through gpay UPI.Money got deducted and the receipt also shows that money has been debited and credited to the bpcl bill desk.But at the bpcl bill desk they told money is not credited.So they delivered refill through COD
          .My consumer no[protected] and order no 39165

          I contacted gpay several times but they couldn’t resolve the problem yet.I contacted BPCL but they are repeatedly telling that the payment is a failure.
          I have attached the photos.Kindly help me in this matter and get my money reverted back
          bpcl bill desk payment
          +1 photos
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            A
            Akki7875
            May 5, 2021
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            I have been book my cylinder date of 1st of May 2021 But still i dont get my cylinder at my home and dont even call from your delivary excutive.This is happen everytime with me please take action on this
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              A
              adharm
              May 3, 2021
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              Address: Ambegaon Bk,Katraj,Pune 46

              Rajaram Gas Distributors, Windercity, Katraj, Pune 46
              Distributor Code-112245

              Gas Cylinder is asking for additional charges for delivery at home.
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                S
                samantanjana
                Apr 28, 2021
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                Address: HEMUKALANI CROSS ROAD NO 4 KANDIVALI WEST

                I want a valid reason as in why our gas booking has been blocked without giving us any intimation before hand or not calling and informing us about the blocking of our account. IF the account has been registered twice which we are not aware of your should have atleast given a call or should have dropped a mail for informing that the account or mobile no has been registered twice and please change the registered mobile number at the earliest before the account is blocked from our side. We are senior citizens travelling in this covid situation is not possible for us therefore we want a valid reason as is why our account is been blocked without given any information before hand.
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  V
                  venkateshg
                  from Hyderabad, Andhra Pradesh
                  Apr 24, 2021
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                  Reg 3903837, Muzaffar from Customer Care called to me on my mobile no 9700XXXXXX on 24th April, 2021 at 3:35pm, He spoke to me very ridiculously and ruthlessly. With a raising voice/rude voice he is asking me 'Did you raised the complaint or not' which is not at all acceptable by any consumer. There are some basic protocols and behaviours which Muzaffar does not have. I request to take stringent action against Muzaffar.
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                  May 25, 2021
                  Updated by venkateshg                   Thank you
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                    S
                    Sheetalam
                    Apr 24, 2021
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                    Address: Parijat Omkar colony Ganesh Nagar, Dange Chowk Thergaon

                    Dear team I applied for new gas connection order Id 77464873
                    Pl. Resolve the issue to further processing.
                    Thanks
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      V
                      V2pasha
                      Apr 17, 2021
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                      Address: Hauz Khas , Dehi

                      Received SMS that booking no 2368, LPG cylinder was delivered on[protected].however it has not yet been delivered and delivery was not even attempted. The booking was done as prepaid
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        G
                        Gopal Shinde
                        Apr 15, 2021
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                        Sir,
                        I made a transaction of Rs. 814/- towards refill of LPG on[protected] through the transaction ID[[protected]] through BHIM UPI. Money got deducted and the receipt also shows that money has been debited and credited to the bpcl bill Desk. But at the end of the bpcl bill desk, they told money is not Credited. Therefore I had booked refill again through COD. My consumer no 27604555.

                        I had lodged complaint through their customer care. They investigate of the matter and reply through mail that the transaction has done successfully.
                        I attached some screen shot for your reference.
                        I hope you attend this issue seriously. Otherwise it is my obligation to approach consumer forum for justice.
                        +5 photos
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                          G
                          Gopal Shinde
                          Apr 14, 2021
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                          Sir,
                          I made a transaction of Rs. 814/- towards refill of LPG on[protected] through the transaction ID[[protected]] through BHIM UPI. Money got deducted and the receipt also shows that money has been debited and credited to the bpcl bill Desk. But at the end of the bpcl bill desk, they told money is not Credited. Therefore I had booked refill again through COD. My consumer no 27604555.

                          I had lodged complaint to bhim upi customer care. They investigate of the matter and reply through mail that the transaction has done successfully.
                          I attached some screen shot for your reference.
                          I hope you attend this issue seriously. Otherwise it is my obligation to approach consumer forum for justice.
                          Do the co-operate.
                          +4 photos
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                            S
                            Samreeju
                            Apr 5, 2021
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                            Address: 110/54 6th street prakash nagar ponniyammanmedu chennai 110

                            Sir i have book cylinder through bpcl app and also i paid before through online. But cylinder stil not delivered every time gas man asking extra money 70 to delivery. Whenever i book cylinder i got depressed my phone no. [protected] my name j samson my customer id 20321826 kindly bring me a permanent solution.
                            +1 photos
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                              D
                              Diva Drive
                              Mar 29, 2021
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                              I have booked Bharat gas LPG Cylinder on 29/03/2021 and made online payment using South Indian Bank Debit Card. Amount Rs. 832.00 was deducted from my account but still it is showing payment status as pending on Bharat Gas Cylinder Booking Site. Payment made through avenue India Pvt. LTD. I have neither received any payment confirmation from Bharat gas site nor amount refunded to my account as this transaction get failed.
                              +1 photos
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                                J
                                Jagdish Gadge
                                Mar 25, 2021
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                                Sir I request to delivery man online payment facility is Available ho man is said one time done another time not accept so I requested first I paying money after you fill the petrol delivery man bevehers with customer I'm paying paid through phone pay payment is successful showing this other one machine operator he tooking with customer blbla no payment is not successful is not done showering Show mess worbs are useing with customer so how to the better service to customers
                                +1 photos
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                                  V
                                  vishanthini s
                                  Mar 25, 2021
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                                  Address: Salem

                                  OTP not receiving from bharat petroleum, whenever login/password forgot means...

                                  i checked for lot of time and different consumer no also
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                                    R
                                    Rajkamal t
                                    Mar 24, 2021
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                                    Address: Ramgarh block jirapur district rajgarh

                                    Sir, I don't have a payment of 30000.Whenever I pay, the field tells me, I have been trying for 6 days, please tell me a solution.
                                    +1 photos
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                                    Mar 24, 2021
                                    Updated by Rajkamal t                                     Sir, I don't have a payment of 30000.Whenever I pay, the field tells me, I have been trying for 6 days, please tell me a solution.

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                                      A
                                      aakash876
                                      from Noida, Uttar Pradesh
                                      Mar 23, 2021
                                      Resolved
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                                      Resolved

                                      Address: Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001

                                      The delivery agent is charging extra money for delivery of the LPG cylinder. When denying to pay the extra money the delivery agent tell us to come far from our home/address and to pick the LPG cylinder ourselves.
                                      Mar 25, 2021
                                      Complaint marked as Resolved 
                                      The LPG cylinder was received successfully without any problem after filing the complaint
                                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                      Haribharth gas agency at tiruvallur, my CSID:27131275
                                      This agency delayed delivery and more than Rs.50 with a cylinder cost, every time delivery man asking, shouting my house.I informed this agent, but other delivery man only sent, He as well as asking more 50/- rs.
                                      Please enquiry the agent
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                                        S
                                        Sp Jagota
                                        Mar 23, 2021
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                                        Wrong message of overdue amount

                                        I m surinder Jagota [protected]
                                        For last one year I m receiving messages on my mob no that amount 3480244 is overdue and clear it .
                                        To inform you that I am never linked with BPCL . You are requested to look into it personally. I m being harassed with this message. If this is not solved immediately I will have no option but to follow legal action .
                                        Pl do the needful. I have reported it earlier also on your customer care...
                                        +1 photos
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