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Bharat Petroleum [BPCL] Complaints & Reviews

www.bharatpetroleum.com
1.8
Updated: Nov 1, 2025
Complaints 6083
Resolved
2103
Unresolved
3980
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 36

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P
Pradeep Appukuttan
Jun 5, 2021
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Address: BPCL FUEL PUMP OUTLET, at 26th mile, Kanjirappally Thaluk, Kottayam District, Kerala, India

I am Pradeep from Kanjirappally, Ph [protected], pradeep.[protected]@gmail.com.
Yesterday I went to BPCL PUMP at 26 th mile, Kanjirappally, Kottayam District
I have no money in my pocket as well as no ATM card in my hand but I am using Google pay and yonosbi also
But pump owner said that no facilities implement at our pump
I asked him to his bank account number to paying for fuel bill but his answer to me, there is no such system here.He has the most money. If he has the most cards, he will give you petrol.
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    Shubham Dhavale
    Jun 3, 2021
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    Address: Cavalry gas agency Acc & school center ahmednagar

    Hello Sir my name is shubham Dhavale and Cylinder register on my mother's name So when i order or book cylinder i call delivery boy for deliver my cylinder this guy always say ok i deliver but after 1 day he ignoring phone calls and always saying your cylinder delivered tomorrow and deliverd time he switch off there phone So what can i do know because i have only one cylinder connection i have facing so many problem because of Cavalry gas agency ahmednagar and behavior of biller is very bad not providing information but insulting every bady i not saying any thing because he is elder so please reloved it and delivery boy over charger at the time of delivery please help us and resolved it otherwise i Show to this biller and delivery boy what can i do or my behavior to this two man i insulting this man front of all customer please resolved
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      A
      Asim202
      Jun 1, 2021
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      Address: Noor Khan Bazar
      Website: my.ebharatgas.com

      I booked a LPG gas cylinder from ebharatgas.com through cc avenue using Google pay. Amount of Rs.2144 is deducted from my bank account. But the transaction failed and I didn't get back my amount which I paid. I request you to Kindly look into the matter and resolve it as soon as possible.

      Date of Transaction: 01-Jun-2021
      Time of transaction: 02:45:51
      Amount : Rs.2144
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
      Jun 02, 2021
      Updated by Asim202       Phone/Mobile Number: [protected]

      I booked a LPG gas cylinder from ebharatgas.com through cc avenue using Google pay. Amount of Rs.2144 is deducted from my bank account. But the transaction failed and I didn't get back my amount which I paid. I request you to Kindly look into the matter and resolve it as soon as possible.

      Date of Transaction: 01-Jun-2021
      Time of transaction: 02:45:51
      Amount : Rs.2144

      WAITING FOR THE RESPONSE

      Kindly do the needful
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        P
        ponmurugan naidu
        from Coimbatore, Tamil Nadu
        Jun 1, 2021
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        Address: I do not know
        Website: I do not know

        Dear sir, madam,
        My name: ponmurugan.R
        My mobile no: [protected]
        My lpg gas: Indane gas

        My mobile is receiving an wrong message from bharat gas (above one year) (wrong message lpg Id:[protected]
        Please stop this bharat gas id wrong message
        Thank you
        Ponmurugan.R
        Coimbatore, Tamilnadu.642109
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
        Jul 01, 2021
        Updated by ponmurugan naidu         Good evening sir, madm;
        My complaint is no resolve, please resolve my complaint.

        Aug 25, 2021
        Updated by ponmurugan naidu         Wrong message received to my mobile number. Please resolve my complaint.

        View replies
        Good evening sir, madm;
        My complaint is no resolve, please resolve my complaint.
        Reply
        ponmurugan naidu's [Complaint's author] reply, Aug 25, 2021
        Good morning sir, madm;
        My complaint is no resolve, please resolve my complaint.
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          A
          Amol Hatote
          May 22, 2021
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          Address: Aurangabad

          Today booked cylinder via upi payment option, deducted 818 rs but booking is not done nor the payment showing in payment history.
          Consumer I'd :[protected]
          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            P
            Pisoli
            May 20, 2021
            Resolved
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            Address: Kondhwa

            I have booked bharat gas lpg cylinder on 17.05.2021and made payment using upi on bill desk portal. Amount of Rs. 812 was deducted from my account but is showed payment status: failure. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account till date.
            I also had to pay in cash to receive the cylinder.
            My order reference id 37235
            Transaction ID[protected]
            Kindly help in getting a refund of money deducted on online payment.
            May 30, 2021
            Complaint marked as Resolved 
            Resolved
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            When I get my refund.
            Reply
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              S
              sreekumarbpc
              May 14, 2021
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              Address: Kunjachan Bharat Gas Service, 7/824/D, Kakkanad, Veegaland Road, Kochi, Kerala 682030

              Sir/madam,
              I have booked a gas cylinder by mistake. Kindly cancel the order. Refill booking number: 17555

              My phone number : [protected]

              The service provider is:

              Kunjachan Bharat Gas Service, 7/824/D, Kakkanad, Veegaland Road, Kochi, Kerala 682030

              Thank you
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                A
                aman0094s
                May 9, 2021
                Resolved
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                Resolved

                I booked Bharat gas on dt 08.05.21 and made payment through PHONEPAY through my Kotak Mahindra account at 10:04 am, amount got deducted but BPCL app was showing payment is still pending so I made payment again through PHONEPAY SBI account at 10:16 am and payment went successfull against my consumer ID[protected].Please help me out in getting refund of my first payment.I have attached the payment receipt of first payment.
                May 10, 2021
                Complaint marked as Resolved 
                Resolved got refund
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  S
                  Sandeepvhande
                  May 6, 2021
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                  Address: Khoni palava golden dream orchid -I-010

                  I made a transaction of Rs 809.50 towards refill of bharat gas on 29/04/2021 through the transaction ID[protected] through gpay UPI.Money got deducted and the receipt also shows that money has been debited and credited to the bpcl bill desk.But at the bpcl bill desk they told money is not credited.So they delivered refill through COD
                  .My consumer no[protected] and order no 39165

                  I contacted gpay several times but they couldn’t resolve the problem yet.I contacted BPCL but they are repeatedly telling that the payment is a failure.
                  I have attached the photos.Kindly help me in this matter and get my money reverted back
                  bpcl bill desk payment
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    A
                    Akki7875
                    May 5, 2021
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                    I have been book my cylinder date of 1st of May 2021 But still i dont get my cylinder at my home and dont even call from your delivary excutive.This is happen everytime with me please take action on this
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      A
                      adharm
                      May 3, 2021
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                      Address: Ambegaon Bk,Katraj,Pune 46

                      Rajaram Gas Distributors, Windercity, Katraj, Pune 46
                      Distributor Code-112245

                      Gas Cylinder is asking for additional charges for delivery at home.
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        S
                        samantanjana
                        Apr 28, 2021
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                        Address: HEMUKALANI CROSS ROAD NO 4 KANDIVALI WEST

                        I want a valid reason as in why our gas booking has been blocked without giving us any intimation before hand or not calling and informing us about the blocking of our account. IF the account has been registered twice which we are not aware of your should have atleast given a call or should have dropped a mail for informing that the account or mobile no has been registered twice and please change the registered mobile number at the earliest before the account is blocked from our side. We are senior citizens travelling in this covid situation is not possible for us therefore we want a valid reason as is why our account is been blocked without given any information before hand.
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                          V
                          venkateshg
                          from Hyderabad, Andhra Pradesh
                          Apr 24, 2021
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                          Reg 3903837, Muzaffar from Customer Care called to me on my mobile no 9700XXXXXX on 24th April, 2021 at 3:35pm, He spoke to me very ridiculously and ruthlessly. With a raising voice/rude voice he is asking me 'Did you raised the complaint or not' which is not at all acceptable by any consumer. There are some basic protocols and behaviours which Muzaffar does not have. I request to take stringent action against Muzaffar.
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                          May 25, 2021
                          Updated by venkateshg                           Thank you
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                            Sheetalam
                            Apr 24, 2021
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                            Address: Parijat Omkar colony Ganesh Nagar, Dange Chowk Thergaon

                            Dear team I applied for new gas connection order Id 77464873
                            Pl. Resolve the issue to further processing.
                            Thanks
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                              V2pasha
                              Apr 17, 2021
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                              Address: Hauz Khas , Dehi

                              Received SMS that booking no 2368, LPG cylinder was delivered on[protected].however it has not yet been delivered and delivery was not even attempted. The booking was done as prepaid
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                G
                                Gopal Shinde
                                Apr 15, 2021
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                                Sir,
                                I made a transaction of Rs. 814/- towards refill of LPG on[protected] through the transaction ID[[protected]] through BHIM UPI. Money got deducted and the receipt also shows that money has been debited and credited to the bpcl bill Desk. But at the end of the bpcl bill desk, they told money is not Credited. Therefore I had booked refill again through COD. My consumer no 27604555.

                                I had lodged complaint through their customer care. They investigate of the matter and reply through mail that the transaction has done successfully.
                                I attached some screen shot for your reference.
                                I hope you attend this issue seriously. Otherwise it is my obligation to approach consumer forum for justice.
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                  G
                                  Gopal Shinde
                                  Apr 14, 2021
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                                  Sir,
                                  I made a transaction of Rs. 814/- towards refill of LPG on[protected] through the transaction ID[[protected]] through BHIM UPI. Money got deducted and the receipt also shows that money has been debited and credited to the bpcl bill Desk. But at the end of the bpcl bill desk, they told money is not Credited. Therefore I had booked refill again through COD. My consumer no 27604555.

                                  I had lodged complaint to bhim upi customer care. They investigate of the matter and reply through mail that the transaction has done successfully.
                                  I attached some screen shot for your reference.
                                  I hope you attend this issue seriously. Otherwise it is my obligation to approach consumer forum for justice.
                                  Do the co-operate.
                                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                    S
                                    Samreeju
                                    Apr 5, 2021
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                                    Address: 110/54 6th street prakash nagar ponniyammanmedu chennai 110

                                    Sir i have book cylinder through bpcl app and also i paid before through online. But cylinder stil not delivered every time gas man asking extra money 70 to delivery. Whenever i book cylinder i got depressed my phone no. [protected] my name j samson my customer id 20321826 kindly bring me a permanent solution.
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                      D
                                      Diva Drive
                                      Mar 29, 2021
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                                      I have booked Bharat gas LPG Cylinder on 29/03/2021 and made online payment using South Indian Bank Debit Card. Amount Rs. 832.00 was deducted from my account but still it is showing payment status as pending on Bharat Gas Cylinder Booking Site. Payment made through avenue India Pvt. LTD. I have neither received any payment confirmation from Bharat gas site nor amount refunded to my account as this transaction get failed.
                                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                        J
                                        Jagdish Gadge
                                        Mar 25, 2021
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                                        Sir I request to delivery man online payment facility is Available ho man is said one time done another time not accept so I requested first I paying money after you fill the petrol delivery man bevehers with customer I'm paying paid through phone pay payment is successful showing this other one machine operator he tooking with customer blbla no payment is not successful is not done showering Show mess worbs are useing with customer so how to the better service to customers
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