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Bharat Petroleum [BPCL] Complaints & Reviews

www.bharatpetroleum.com
1.8
Updated: Nov 1, 2025
Complaints 6083
Resolved
2103
Unresolved
3980
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 32

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K
Kabilesh Kannan
from Coimbatore, Tamil Nadu
Sep 30, 2021
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Address: No.1, Ambedhkar Road, Venkitapuram, Coimbatore - 641025.

Sir/madam,
i ​am from coimbatore, tamilnadu.
Delivery boys asking delivery charge of 50 rupees per cylinder.
I come to know that delivery agency gave instruction to the delivery boy to collecting money from the customers, and delivery boys are not properly responding when asked.
If we refuse to pay, they are not bringing cylinder next time when we book cylinder.
Delivery agency name is shree pranav bharatgas agency.
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    S
    Sushhilmaan
    Sep 29, 2021
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    Address: G Lal Petrol Pump Road No 2 Jhunjhunu Rajasthan 333001

    Your staff at G Lal Petrol Pump Jhunjhunu misbehaved with me when i ask them for wheel air pressure check and said to me to do it myself. Today i have purchased petrol of Rs. 450.00 for my Bike RJ18SC0919 and i was not satisfy with the quantity of petrol for which they have mis behaved with me.
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      P
      Pwar
      Sep 27, 2021
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      My registered mobile number is [protected], Today at 8.56 PM got this message:- Cash Memo no. 185020 of Rs. 888.50 generated for booking No. [protected].
      Whereas, I have not done any gas cylinder booking .
      How come my number is used for this false booking ?
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        R
        Ramadas Mannattil
        from Chennai, Tamil Nadu
        Sep 26, 2021
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        Sms says cylinder delivered but not delivered actually

        Address: East Tambaram

        This happens each time I pay the amount online. I get the sms as cylinder is delivered, after two days after calling them the agency says sorry and delivers it.
        I guess the following reasons:
        1 The delivery guy and agency are hand in glove in this.
        2. They are interested only to deliver quickly to consumers who pay cash on delivery and not online.
        3. When consumer pays online the money goes directly to BPCL account...
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        inform2piyush
        Sep 22, 2021
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        Hello Sir/Madam,

        My consumer no is 31402738. I made a booking thru paytm on 21st Sep with the booking no 72333.

        Today evening at 6:00PM on 22nd Sep, I received the message that your cylinder is already delivered but I didn't receive it any delivery.

        My agency is PAL BHARAT GAS, Gurugram, Haryana 122004.

        I would request to look into it asap and send my refill by tomorrow.

        Thanks
        Piyush Jain
        +91-[protected]
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          A
          Abhishek510
          from Chandausi, Uttar Pradesh
          Sep 21, 2021
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          I tried to book a gas cylinder on Hello BPCL app on 14th july 2021. I made payment using Amazon pay upi. After making payment successfully, my order got failed on BPCL app. Its been more than 3 months, I have not been received my amount (Rs 853) yet. I have complained about this on BPCL customer care number many times, still I have not received any refund. Please help me to get my money.
          Consumer no. 12694
          Consumer name - Sanjeev Kumar Saxena
          Registered Mobile no. - [protected]
          Bank Reference ID :[protected]
          Transaction status - success
          Bank - SBI
          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          Refund not received
          Reply
          Hello I booked cylinder in hello BPCL app on 18/08/2022 and I paid through phone UPI mode payment got aborted amount deducted from my account in BPCL app it's showing refund success but still I didn't receive my amount to my account
          My registered mobile number -[protected]
          Name Ravichandran
          Customer id[protected]
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            K
            kuananth
            Sep 17, 2021
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            Address: Nagapattinam town. near main bus stand and opp hospital.

            The BPCL petrol bunk situated in Nagapattinam town near main bus stand and opposite to head quarters hospital have been received much more amount against the actual price. The bunk employees refused to draw the amount from debit card by using card machine. By compulsion for the beneficiary if the employee use machine but he can rounded the amount as against the original amount. example if the cost is Rs.300.25 rounded to Rs.301. it is against the rights of the beneficiary. The bunk has already seized by the local authorities for adulteration. again doing some this kind of activities.
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              P
              Pesharma
              Sep 14, 2021
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              Address: 829, Sorkha Jahidabad near Shiv Mandir sorkha colony

              Maine 09/09/2021 ko cylender book kiya tha jiska booking no. 176032 hai jo ki 10/09/2021 ko delivered ho gaya hai lekin cylender mujhe nahi mila jis karan kaphi paresani ka samna karna pad raha hai call karo to koi response nahi milta hai jab ki allready advance payment bhi ho gaya hai ye booking may paytm apps ke thru book kiya tha lekin payment hone ke bavjood bhi mujhe gas cylender nahi mila.

              Consumers no. 62535196
              Mobile no. [protected], [protected]
              Consumers name Pradeep Kumar Sharma
              Agency name Chitra gas sevice
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                B
                Banswal
                from NEW DELHI, Delhi
                Sep 14, 2021
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                Fake LPG connection in my name

                Address: B-10/7372, Vasant Kunj, New Delhi-110070

                I got this mobile number somewhere in 1999 in my name.

                It is very surprising because I was never holding any BPCL connection. Before getting IGL piped gas connection in I had one IOC LPG connection in my name and that too was surrendered on 07.11.2011, following the proper procedure.

                Screen shot of the msg received yesterday is enclosed for your kind information.

                Ashok Banswal...
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                T
                Thekrish001
                from Saharanpur, Uttar Pradesh
                Sep 12, 2021
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                Today 12-sep-2021
                I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
                Bank reference id[protected]
                Last four digits of my bank account - 6317
                Contact me- [protected]@yahoo.com
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  T
                  Thekrishnaofc
                  from Saharanpur, Uttar Pradesh
                  Sep 12, 2021
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                  Resolved

                  Address: Near railway station rampur Maniharan Saharanpur
                  Website: [email protected]

                  Today 12-sep-2021
                  I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
                  Bank reference id[protected]
                  Last four digits of my bank account - 6317
                  Contact me- [protected]@yahoo.com
                  Sep 16, 2021
                  Complaint marked as Resolved 
                  Refund in process, thank
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    T
                    Thekrishnaofc
                    from Saharanpur, Uttar Pradesh
                    Sep 12, 2021
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                    Address: SHIVPU NEAR RAILWAY STATION RAMPUR MANIHARAN

                    Today 12-sep -2021, i am doing a online payment for booking my bharat gas by its app bpcl and i select a option to pay by UPI code. And i pay its by Amazon upi . But my order not successful and i pay 898 rs . please refund my money. Thanks
                    Sep 16, 2021
                    Complaint marked as Resolved 
                    Refund in process
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                    View replies
                    Today 12-sep-2021
                    I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
                    Bank reference id[protected]
                    Last four digits of my bank account - 6317
                    Contact me- [protected]@yahoo.com
                    Reply
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                      A
                      asim2019
                      from Navi Mumbai, Maharashtra
                      Sep 11, 2021
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                      Address: Mumbai

                      Hi BPCL Team,

                      I Asim Kumar Biswal, BPCL consumer number 72397155, was surrendered my Bharat Gas connection to Rajeshwara Gas Agency in 2019, but still my aadhar card not removed from system, so I unable to take new connection in Mumbai, as its showing your aadhar is still linked with other BPCL Gas connection. Kindly remove my aadhar, so it will help me to take new connection in Mumbai.

                      Regards
                      Asim Kumar
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        ads now
                        Sep 7, 2021
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                        Address: B- 36, DABUA COLONY NIT FARIDABAD 121001

                        The employee is not good or it is not in order to talk like a costomer. Or every time the bill is deducted more than the amount. Bol then gets ready to fight. Either I am not with you or all the customers are with me, do something about it
                        Dear Bharat Gas
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                          T
                          Tusharkadam0707
                          Sep 5, 2021
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                          Resolved

                          I payed money from phonepe to BPCL BILLDESK Consumer ID : 23896817
                          Name: KADAM BABAN BABURAO
                          Sep 6, 2021
                          Complaint marked as Resolved 
                          My issue is solved
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                          Sep 06, 2021
                          Updated by Tusharkadam0707                           My issue is solved
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                            D
                            dheerajc139
                            Sep 4, 2021
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                            I have booked a cylinder for refil on 27th Aug 2021 but not yet received despite raising 4 complaint on their customer care number. It's seems they don't care at all. Customer care take complaint in the morning and complaint department close the case in evening without resolving the issue.

                            I ask them for escalation methods but it seems they don't have any clue.
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                              S
                              Sayalihpatil
                              Sep 1, 2021
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                              Resolved

                              I have booked bharat gas lpg cylinder through BharatGas App on 31/08/2021 and made payment of amount of Rs 883.52 and it was deducted from my account but is showed payment status: failure. I have neither received any payment confirmation from bharat gas nor amount refunded to my account till date.
                              I also had to pay in cash to receive the cylinder.
                              Transaction ID (protected)
                              Kindly help in getting a refund of money deducted in online payment.
                              Sep 2, 2021
                              Complaint marked as Resolved 
                              Got refund...Thank you
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                              Sep 01, 2021
                              Updated by Sayalihpatil                               Consumer number[protected]
                              Sep 01, 2021
                              Updated by Sayalihpatil                               I had raised complaint regarding the same in the BPCL site, complaint no:
                              7387599
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                                A
                                Ashish57062
                                Sep 1, 2021
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                                Address: Pragpur jalandhar cantt
                                Website: Bharat petroleum corporation limited

                                Hi,
                                My name is Ashish Masih and i went to Bharat petroleum filling station a few hours ago i told him to to fill diesel in my vehicle of rs. 499 and he started doing arguments that why are you not filling the diesel of rs. 500 instead of 499 i said that its my choice not yours that how much fuel i want to fill in my car after some arguments he started to abusing us we are their daily costumers and every day he we noticed that his way of speaking is very disgusting and annoying i went to the office and described the situation to the owner of the filling station and he also not responding to us please do something about this the name of the filling station is (COL Kulwant Singh filling station) pragpur jalandhar cantt
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                  Y
                                  yogeshhandge
                                  Aug 28, 2021
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                                  Gas Cylinder amount is debited from my AC but not credited to Merchant account

                                  Address: pune

                                  On 15 Aug 2021 I paid a bill to Bharat gas for cylinder booking from Hello App for that I use Gpay as UPI mode and the amount 837.50 is debited from my account but the same amount is not credited to BPCL account. Kindly request to refund my amount and solve the issue
                                  thank you...
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                                  yogeshhandge
                                  Aug 28, 2021
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                                  Address: pune

                                  Dear Sir/madam,
                                  I
                                  having Consumer ID: 64468804

                                  On 15 Aug 2021 I paid a bill to Bharat gas for cylinder booking from Hello App for that I use Gpay as UPI mode and the amount 837.50 is debited from my account but the same amount is not credited to BPCL account. Kindly request to refund my amount and solve the issue
                                  thank you
                                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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