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1.8
Updated: Aug 16, 2025
Complaints 6079
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2101
Unresolved
3978
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 32

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I
inform2piyush
Sep 22, 2021
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Hello Sir/Madam,

My consumer no is 31402738. I made a booking thru paytm on 21st Sep with the booking no 72333.

Today evening at 6:00PM on 22nd Sep, I received the message that your cylinder is already delivered but I didn't receive it any delivery.

My agency is PAL BHARAT GAS, Gurugram, Haryana 122004.

I would request to look into it asap and send my refill by tomorrow.

Thanks
Piyush Jain
+91-[protected]
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    A
    Abhishek510
    from Chandausi, Uttar Pradesh
    Sep 21, 2021
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    I tried to book a gas cylinder on Hello BPCL app on 14th july 2021. I made payment using Amazon pay upi. After making payment successfully, my order got failed on BPCL app. Its been more than 3 months, I have not been received my amount (Rs 853) yet. I have complained about this on BPCL customer care number many times, still I have not received any refund. Please help me to get my money.
    Consumer no. 12694
    Consumer name - Sanjeev Kumar Saxena
    Registered Mobile no. - [protected]
    Bank Reference ID :[protected]
    Transaction status - success
    Bank - SBI
    +1 photos
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    Refund not received
    Reply
    Hello I booked cylinder in hello BPCL app on 18/08/2022 and I paid through phone UPI mode payment got aborted amount deducted from my account in BPCL app it's showing refund success but still I didn't receive my amount to my account
    My registered mobile number -[protected]
    Name Ravichandran
    Customer id[protected]

    BPCL refund not received - Comment #4038850 - Image #0
    BPCL refund not received - Comment #4038850 - Image #1
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      K
      kuananth
      Sep 17, 2021
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      Address: Nagapattinam town. near main bus stand and opp hospital.

      The BPCL petrol bunk situated in Nagapattinam town near main bus stand and opposite to head quarters hospital have been received much more amount against the actual price. The bunk employees refused to draw the amount from debit card by using card machine. By compulsion for the beneficiary if the employee use machine but he can rounded the amount as against the original amount. example if the cost is Rs.300.25 rounded to Rs.301. it is against the rights of the beneficiary. The bunk has already seized by the local authorities for adulteration. again doing some this kind of activities.
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        P
        Pesharma
        Sep 14, 2021
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        Address: 829, Sorkha Jahidabad near Shiv Mandir sorkha colony

        Maine 09/09/2021 ko cylender book kiya tha jiska booking no. 176032 hai jo ki 10/09/2021 ko delivered ho gaya hai lekin cylender mujhe nahi mila jis karan kaphi paresani ka samna karna pad raha hai call karo to koi response nahi milta hai jab ki allready advance payment bhi ho gaya hai ye booking may paytm apps ke thru book kiya tha lekin payment hone ke bavjood bhi mujhe gas cylender nahi mila.

        Consumers no. 62535196
        Mobile no. [protected], [protected]
        Consumers name Pradeep Kumar Sharma
        Agency name Chitra gas sevice
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          B
          Banswal
          from NEW DELHI, Delhi
          Sep 14, 2021
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          Fake LPG connection in my name

          Address: B-10/7372, Vasant Kunj, New Delhi-110070

          I got this mobile number somewhere in 1999 in my name.

          It is very surprising because I was never holding any BPCL connection. Before getting IGL piped gas connection in I had one IOC LPG connection in my name and that too was surrendered on 07.11.2011, following the proper procedure.

          Screen shot of the msg received yesterday is enclosed for your kind information.

          Ashok Banswal...
          +1 photos
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          T
          Thekrish001
          from Saharanpur, Uttar Pradesh
          Sep 12, 2021
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          Today 12-sep-2021
          I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
          Bank reference id[protected]
          Last four digits of my bank account - 6317
          Contact me- [protected]@yahoo.com
          +1 photos
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            T
            Thekrishnaofc
            from Saharanpur, Uttar Pradesh
            Sep 12, 2021
            Resolved
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            Resolved

            Address: Near railway station rampur Maniharan Saharanpur
            Website: [email protected]

            Today 12-sep-2021
            I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
            Bank reference id[protected]
            Last four digits of my bank account - 6317
            Contact me- [protected]@yahoo.com
            Sep 16, 2021
            Complaint marked as Resolved 
            Refund in process, thank
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              T
              Thekrishnaofc
              from Saharanpur, Uttar Pradesh
              Sep 12, 2021
              Resolved
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              Address: SHIVPU NEAR RAILWAY STATION RAMPUR MANIHARAN

              Today 12-sep -2021, i am doing a online payment for booking my bharat gas by its app bpcl and i select a option to pay by UPI code. And i pay its by Amazon upi . But my order not successful and i pay 898 rs . please refund my money. Thanks
              Sep 16, 2021
              Complaint marked as Resolved 
              Refund in process
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
              View replies
              Today 12-sep-2021
              I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
              Bank reference id[protected]
              Last four digits of my bank account - 6317
              Contact me- [protected]@yahoo.com

              My order not successful buy my transaction was successful - Comment #3892674 - Image #0
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                A
                asim2019
                from Navi Mumbai, Maharashtra
                Sep 11, 2021
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                Address: Mumbai

                Hi BPCL Team,

                I Asim Kumar Biswal, BPCL consumer number 72397155, was surrendered my Bharat Gas connection to Rajeshwara Gas Agency in 2019, but still my aadhar card not removed from system, so I unable to take new connection in Mumbai, as its showing your aadhar is still linked with other BPCL Gas connection. Kindly remove my aadhar, so it will help me to take new connection in Mumbai.

                Regards
                Asim Kumar
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  A
                  ads now
                  Sep 7, 2021
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                  Address: B- 36, DABUA COLONY NIT FARIDABAD 121001

                  The employee is not good or it is not in order to talk like a costomer. Or every time the bill is deducted more than the amount. Bol then gets ready to fight. Either I am not with you or all the customers are with me, do something about it
                  Dear Bharat Gas
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    T
                    Tusharkadam0707
                    Sep 5, 2021
                    Resolved
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                    Resolved

                    I payed money from phonepe to BPCL BILLDESK Consumer ID : 23896817
                    Name: KADAM BABAN BABURAO
                    Sep 6, 2021
                    Complaint marked as Resolved 
                    My issue is solved
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                    Sep 06, 2021
                    Updated by Tusharkadam0707                     My issue is solved
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                      D
                      dheerajc139
                      Sep 4, 2021
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                      I have booked a cylinder for refil on 27th Aug 2021 but not yet received despite raising 4 complaint on their customer care number. It's seems they don't care at all. Customer care take complaint in the morning and complaint department close the case in evening without resolving the issue.

                      I ask them for escalation methods but it seems they don't have any clue.
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        S
                        Sayalihpatil
                        Sep 1, 2021
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                        Resolved

                        I have booked bharat gas lpg cylinder through BharatGas App on 31/08/2021 and made payment of amount of Rs 883.52 and it was deducted from my account but is showed payment status: failure. I have neither received any payment confirmation from bharat gas nor amount refunded to my account till date.
                        I also had to pay in cash to receive the cylinder.
                        Transaction ID (protected)
                        Kindly help in getting a refund of money deducted in online payment.
                        +1 photos
                        Sep 2, 2021
                        Complaint marked as Resolved 
                        Got refund...Thank you
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                        Sep 01, 2021
                        Updated by Sayalihpatil                         Consumer number[protected]
                        Sep 01, 2021
                        Updated by Sayalihpatil                         I had raised complaint regarding the same in the BPCL site, complaint no:
                        7387599
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                          Ashish57062
                          Sep 1, 2021
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                          Address: Pragpur jalandhar cantt
                          Website: Bharat petroleum corporation limited

                          Hi,
                          My name is Ashish Masih and i went to Bharat petroleum filling station a few hours ago i told him to to fill diesel in my vehicle of rs. 499 and he started doing arguments that why are you not filling the diesel of rs. 500 instead of 499 i said that its my choice not yours that how much fuel i want to fill in my car after some arguments he started to abusing us we are their daily costumers and every day he we noticed that his way of speaking is very disgusting and annoying i went to the office and described the situation to the owner of the filling station and he also not responding to us please do something about this the name of the filling station is (COL Kulwant Singh filling station) pragpur jalandhar cantt
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                            Y
                            yogeshhandge
                            Aug 28, 2021
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                            Gas Cylinder amount is debited from my AC but not credited to Merchant account

                            Address: pune

                            On 15 Aug 2021 I paid a bill to Bharat gas for cylinder booking from Hello App for that I use Gpay as UPI mode and the amount 837.50 is debited from my account but the same amount is not credited to BPCL account. Kindly request to refund my amount and solve the issue
                            thank you...
                            +1 photos
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                            yogeshhandge
                            Aug 28, 2021
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                            Address: pune

                            Dear Sir/madam,
                            I
                            having Consumer ID: 64468804

                            On 15 Aug 2021 I paid a bill to Bharat gas for cylinder booking from Hello App for that I use Gpay as UPI mode and the amount 837.50 is debited from my account but the same amount is not credited to BPCL account. Kindly request to refund my amount and solve the issue
                            thank you
                            +1 photos
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                              yogeshhandge
                              Aug 28, 2021
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                              Address: Pune

                              Dear Sir/madam,
                              I
                              having Consumer ID: 64468804
                              On 15 Aug 2021 I paid a bill to Bharat gas for cylinder booking from Hello App for that I use Gpay as UPI mode and the amount 837.50 is debited from my account With UPI Transaction ID:[protected] but the same amount is not credited to BPCL account. Kindly request to refund my amount and solve the issue
                              thank you
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                V
                                Vigeni
                                Aug 28, 2021
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                                I have gone to bpcl maraimalai nagar and no one in pimps and they told its shift changing time wait for 5 minutes and i waited for 10-15 minutes no one has been came.
                                Then i seen that huddle conducting for next shift staffs. How its possible after the shift time your conducting for huddle..

                                Its very worst and really unacceptable...

                                Very worst staff behaviour in bpcl maraimalai nagar
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                  C
                                  chanti7420
                                  Aug 27, 2021
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                                  Address: Prakash Home Appliances, 1-52, Aman Basera, Boduppal, Hyderabad, 500039

                                  Hi, Without our concern our account switched from Prakash Home Appliances to KRK Power agency and without knowing that we had placed the We have placed an order for a 2nd cylinder with KRK power agency & paid the corresponding fee. After raising a complaint, our account moved back to Prakash Appliances but when we ask about our order KRK keep on saying us that they will deliver it today and it never happened.
                                  It's been long we were trying to get our order but no luck, please help us with this request at the earliest and appreciate your help. Attached the order receipt for reference.
                                  Name: Venkat Reddy Jakka
                                  Consumer Account No: 57565220
                                  Thanks
                                  +1 photos
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                                    S
                                    SureshBabu Bandike
                                    from Addanki, Andhra Pradesh
                                    Aug 25, 2021
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                                    Address: Medchal dist., PIN-500062, TELANGANA

                                    I have contacted distributor to replace but no one is responding and I have given a complaint to BPCL (COMPLAINT NO. 7299698&7313441), YOUR CUSTOMER CARE EXECUTIVE (MR.RITESH) CLEARLY TOLD ME THAT WE CAN NOT DO YOU MAY CONTACT DISTRIBUTOR. NO ONE RESPONDING TO MY COMPLAINT.
                                    PLEASE DO FAVOUR.

                                    REGARDS,
                                    B.V.SURESH BABU,
                                    C.NO.34631
                                    MOB. [protected],
                                    HYDERABAD
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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