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R
Ranjeet1222
from Delhi, Delhi
Jan 8, 2019
Resolved
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Address: 110096
Website: my.ebharatgas.com

Sir, i made online payment of bharat gas lpg cylinder through upi online (Payment gateway ccavenue). The amount was debited from my bank account, but the indian gas site failed to pay the payment so the delivery was paid on cash.

Sir, i contacted the office of bharat gas and told them that i have made online payment has been completed, you have got money here. And then i requested them to refund my money because i paid the money while taking the gas cylinder as there was a need to pay on the invoice.

Sir, i also contacted the bank by email and going to branch, but after a few days from there, he replied that the status of payment is successful, that means we can not get refund from the bank. You have to contact the merchant site.

I have not received a refund yet.

Payment details -
Upi transaction id[protected]
Amount ₹804.50
Date & time (22/12/2018, 08 38 53 am)
Jan 9, 2019
Complaint marked as Resolved 
Sir, I did not get the money back. The problem is still the same. Sir, I made online payment of Bharat Gas LPG Cylinder through UPI online (Payment Gateway CCAvenue). The amount was debited from my bank account, but the Indian gas site failed to pay the payment so the delivery was paid on cash. Sir, I contacted the office of Bharat Gas and told them that I have made online payment has been completed, you have got money here. And then I requested them to refund my money because I paid the money while taking the gas cylinder as there was a need to pay on the invoice. Sir, I also contacted the bank by email and going to branch, but after a few days from there, he replied that the status of payment is successful, that means we can not get refund from the bank. You have to contact the merchant site. I have not received a refund yet. Payment Details- UPI Transaction ID 835608298670 Amount ₹804.50 Date & Time (22/12/2018, 08 38 53 AM)
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    Srinivas Marisetti
    from Sathupalli, Telangana
    Jan 8, 2019
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    Address: Srikakulam, Andhra Pradesh

    Dear sir / madam
    I am srinivasarao m as a consumer of bharat gas. By mistake i am wrongly clicked give up subsidy. I am not getting any subsidy then. I kindly request you to deactivate give up subsidy. I want to avail subsidy cylinders. So this is humble request to you please deactivate from out of subsidy. I request also to the distributor but they told there is no option to change. Pls inform further what can i do to cancel the give up subsidy. Consumer name : srinivasarao, consumer no. 99481180 lpg id:[protected] contact no. [protected] and email address : [protected]@gmail.com

    Kindly do need full

    Srinivas
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      L
      Lakhan dhakad
      from Dhamtari, Chhattisgarh
      Jan 8, 2019
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      Address: Bhopal, Madhya Pradesh, 462010
      Website: Bharatgas.in

      Respected sir,

      Subject:- re-start my subsidy.

      Consumer no. 89155312

      Consumer name lakhan dhakad
      Consumer mobile [protected]

      Sir, by mistake giveup my subsidy i tok need subsidy. I don't know about png consumer by mistake this option click on bharat gas website i request please sir release my subsidy.

      Regards
      Lakhan dhakad
      [protected]
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        S
        Santesh Patel
        from Mundi, Madhya Pradesh
        Jan 8, 2019
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        Address: Bhopal, Madhya Pradesh, 462022
        Website: deactivate give it up

        Actually i wanted to change my bank account for lpg subsidy but it unfortunately i click on number and sent message to no highlighted on screen pls deactivate the give it up scheme for me bharatgas registered mobile no [protected]
        And customer care no 63058673 actually i have registered pnb bank for subsidy but automatically after a year subsidy i receiving in union bank which is my another registered bank with same mobile no and aadhar no but union bank started charging for some services so i wanna change my subsidy receiving account pnb then i saw pahal but there is nothing i seen related to change lpg subsidy bank account i request u humbly please deactive give it up if it us activated
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          C
          Chaithrap
          from Bengaluru, Karnataka
          Jan 7, 2019
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          I wrongly selected the option opted out subsidy, so don't no how to deactivate. But i need subsidy, hereby am requesting you to deactivate my opted out subsidy. I used bharat gas app for my use, wrongly i selected the option that opted out subsidy, after that i gone to my distributor also but no result. Can you solve this, what to do.

          My account details:
          Customer no: 12120
          Customer id : 53303975
          Mobile no: [protected]
          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            S
            Shakku8786
            from Bhusawal, Maharashtra
            Jan 7, 2019
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            Address: Aurangabad, Maharashtra, 431001

            I have opted out of subsidy by mistake through online when i was trying to join dbtl. Click the wrong option by mistake, but now i want to get subsidy and join dbtl. Now when i want to join dbtl through online it respond that i need not to join because i have opted out of subsidy. Please look into matter an my resolve my issue. Name - shakeel ahmed shaikh, my consumer no.50059, distributor name - venkatesh gas agency, aurangabad, maharashtra, mob. No.[protected], i was called to agency they told me its not possible for next one year. Please look into the matter resolve.
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              P
              priyank16
              from Samalkha, Haryana
              Jan 6, 2019
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              Address: Gurgaon, Haryana, 122001
              Website: www.ebharatgas.com

              My bharat gas consumer id is 43235906. I have mistakenly press the opt out subsidy online option today as my kid changed the app language and to restore language i opted out subsidy mistakenly.

              I discussed with customer care of bharat gas but they told that subsidy will automatically be started after 365 days. I am not able to manage lpg subsidy opt out due to present higher rate of lpg cylinder. Kindly cancle my subsidy opt out request and provide me subsidy for future lpg bookings.
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                R
                Rajesh sitaram moundekar
                from Mumbai, Maharashtra
                Jan 6, 2019
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                Address: Nagpur, Maharashtra, 440008
                Website: [email protected]

                Dear sir,

                I am rajesh moundekar. My consumer no. 97212742.
                I have opted out of subsidy by mistake trough online. I was trying to join dbtl but click the wrong option bymistake.
                But now i want to get subsidy & join dbtl.
                And i have not received my subsidy of dec.18.

                So please look in to this matter & resolve my issue.

                Name : rajesh moundekar
                Consumer no. 97212742
                Contact no. [protected]
                Distributor name : satish enterprises, reshimbag,
                Nagpur
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                OtherBharat Petroleum [BPCL] deactivate my opt out subsidy option
                Bharat Petroleum [BPCL] — deactivate my opt out subsidy option

                1 Review
                Ra Rajesh sitaram moundekar on Jan 6, 2019
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                Dear sir,

                I am Rajesh Moundekar. My consumer no. 97212742 .
                I have opted out of subsidy by mistake trough online. I was trying to join DBTL but Click the wrong option bymistake.
                But now i want to get subsidy & join DBTL.
                and i have not received my subsidy of Dec.18.

                So Please look in to this matter & Resolve my issue.

                Name : Rajesh Moundekar
                Consumer no. 97212742
                Contact no. [protected]
                Distributor name : Satish Enterprises, Reshimbag,
                Nagpur

                Complaint Status
                [Jan 06, 2019]
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                Updated by Rajesh sitaram moundekar, Jan 06, 2019

                Dear sir,

                I am Rajesh Moundekar. My consumer no. 97212742 .
                I have opted out of subsidy by mistake trough online. I was trying to join DBTL but Click the wrong option bymistake.
                But now i want to get subsidy & join DBTL.
                and i have not received my subsidy of Dec.18.

                So Please look in to this matter & Resolve my issue.

                Name : Rajesh Moundekar
                Consumer no. 97212742
                Contact no. [protected]
                Distributor name : Satish Enterprises, Reshimbag,
                Nagpur
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                  K
                  kolli narsing
                  from Bengaluru, Karnataka
                  Jan 5, 2019
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                  Address: 585326
                  Website: [email protected]

                  Dear
                  Sir/medam
                  Iam narsing l nagmaraplli bharatgas subsidy category becausei haveclicked opt out of subsidy by mistakein the online. I am rquesting toyou deactivate for "scroll ofhonour" opt (Out of subsidy) (By mistaka five number) cancelled and
                  Please credited subsidy my syndicate bank br. Aurad (B)
                  A/c no. [protected]
                  Ifsc code synb0000709

                  Mobile [protected]
                  Consumer no 89587065
                  Tq. Aurad district bidar
                  Pin 585326

                  Thank you sir/medam
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    N
                    Nabanita manna
                    from Kolkata, West Bengal
                    Jan 5, 2019
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                    Dear sir/ ma'am,
                    My name is nabanita manna, i have made a mistake, i select opt out of subsidy by mistake. Please i regret you to cancel my request. I really so much fade up from the service of bharat gas. So i requesting you to kindly do needful favour. My detail about connection is mentioned below:
                    Lpg : bharat gas
                    Consumer no : 75761419
                    Consumer id : 75761419
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      P
                      parvanendu
                      from Guruvayur, Kerala
                      Jan 4, 2019
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                      Address: Thiruvananthapuram, Kerala, 695017

                      From Thiruvananthapuram,[protected]
                      Dr .T. Muraleedharan Nair,
                      Sreedhanya Homes, Apartment No. D9,
                      PARVANENDU, Kallampally,
                      Thiruvananthapuram, PIN- 695017.

                      To
                      The Manager,
                      Bharat Gas Customer Care Service.

                      Sir,
                      Sub: T. Muraleedharan Nair, existing LPG connection transfer request to
                      Thiruvananthapuram reg.
                      Ref: Consumer No. 7187

                      I would request that my 29 years old LPG connection, Consumer No. 7187 of Bharat gas with Remya Gas Agency, Changanacherry, Kerala, now, need to be transferred to Thiruvananthapuram as we are settling there. In this connection we have already surrendered two empty gas cylinders, regulator and the passbook including the original deposit receipt to M/s Remya Gas agency, Changanacherry requesting them to transfer the connection to Thiruvananthapuram. But they were not successful so far to issue the transfer papers so far, though we have put in our request some two months back. This being a very old connection and as we still wish to continue the gas connection of your company, please intervene in the matter and issue necessary papers for enabling us to obtain the gas connection in Thiruvananthapuram. Anticipating your urgent action in the matter.

                      Regards,

                      Yours faithfully,

                      Dr.T. Muraleedharan Nair
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                      Feb 04, 2019
                      Updated by parvanendu
                      Dear Sir,
                      Regarding my above complaint, neither I am contacted from BPCL nor a communication in any form is received so far from any side. Please intervene in the matter as it is delayed badly.
                      My contacts:
                      Email: [protected]@yahoo.com
                      Registered Mobile No with the BPCL agency (Remya Gas Agency, Changanacherry, Karala): [protected]
                      Another Mob. No. : [protected]
                      faithfully yours,

                      Dr. T. Muraleedharan Nair
                      Cons. No: 7187
                      Feb 18, 2019
                      Updated by parvanendu
                      Dear SIr,[protected]
                      With regret I am to inform that my complaint regarding transfer of existing LPG Connection Consumer No.7187 to Trivandrum has not yet been addressed by your company. Kindly intervene in the matter as the issue is pending before you for the last two months.
                      regards,
                      Yours faithfully,

                      Dr.T. Muraleedharan Nair
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                        G
                        gyananidhi
                        from Kuchaiburi, Odisha
                        Jan 6, 2019
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                        Address: 752050

                        The BPCL outlet at Jatni PIN-752050, Labanya Filling station does not have a POS machine for digital payment since last one month. I have returned thrice without refilling petrol. When ever I went there for filling my bike in Dec'18, the attendant would not tell that the POS machine is not available. On my query he used to tell that it would be made available next day.
                        I may mention that on my persistent complaints last year, the POS machine was made available in the outlet.
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                        Today i purchase petrol of Rs 100. But ro attended not give 100 RS PETROL. THEY stop machine on 99.70 . After that when i tell him to done proper work. He argument with me in non sense language.
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                          S
                          slmone
                          from Pune, Maharashtra
                          Jan 4, 2019
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                          Address: Sangli, Maharashtra, 416416

                          My lpg register no is: [protected]
                          My bharat gas consumer no is[protected]

                          Already complaint no. Is: 3714118, 3701945, 3692555
                          But not subsidy opted in... Why?

                          {naya bank account open kijiye aur aadhar link kijiye
                          Aur tabse sab sabsidy jama hoyegi...}
                          Mujhe bataya gaya tha ki subsidy naye khate me jama hoyegi...
                          Ab bataya ja raha hai nahi hogi...!
                          1year intajar kijiye...
                          Why?
                          Phirse complaint register ki.. Bharat petroleum me..
                          Complaint 3800212, 3800535

                          Problem not solve.?

                          This is fraud me...?

                          Please help me...
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                            S
                            santoshpandey_alla
                            from Gonda, Uttar Pradesh
                            Jan 4, 2019
                            Resolved
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                            Resolved

                            Address: 211002

                            Sir

                            Subject : correct of "opt out subsidy"

                            I have a gas connection with customer no 9479 with amar jwala gas service, 463 a, mumfordganj, allahabad, a distrubutor of bharat gas service. Last four days back we installed bhart gas app in my smartphone due to our prime minister shri narander modi digital india compain unfortunately lack of app knowledge we put the options, "opt out subsidy" kindly request you please correct the options "yes" in my connection no 9479 because i am unemployed person we are not surrender lpg subsidy. Kindly update and correct in future my subsidy transfer in my bank account.

                            Regards
                            S k pandey
                            Consumer no 9479
                            Jan 4, 2019
                            Complaint marked as Resolved 
                            Sir Regards above matter please contact mobile no :9454303447 and Email ID [email protected] Thanks your reply Regards S k Pandey
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                              B
                              bkumar584
                              from Pithoragarh, Uttarakhand
                              Jan 3, 2019
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                              Address: 248011

                              Respected team, i have take bharat gas connection in april, 2018 but representative has charged rs 3000 without chulha.
                              Now i have asked for 2nd one cylinder that he told me of rs 3000.
                              Connection is related to jamni pur gas agency, disst dehradun, uttrakhand.

                              Please tell me exact price that was in april for new connection and exact price for second cylinder
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                V
                                Vivek Gavade
                                from Mumbai, Maharashtra
                                Jan 3, 2019
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                                Address: Mumbai City, Maharashtra, 400070

                                Hello,
                                I hereby wanted to bring into notice of the responsible authorities that the person delivering the cylinder at my doorstep always demand 15-20 ₹ over and above the printed invoice amount in form of chai-pani. Is this practice allowed or asked by the distributors to the delivery men?
                                Also i have tried to make the payment online but couple of time it throws or not allow me to make the payment online. So due to tat i have to pay the sum on delivery and such evidences of chai-pani occurs.
                                Request you all to look into the matter of discipline and service front. You may supervise the delivery process in my location if you want to see it and confirm it.
                                My customer details are as follows:;
                                Machhindra gavade
                                Customer no.8712
                                Anand gas service, kurla (West)

                                Awaiting your reply
                                Thanks and regards,
                                Machhindra gavade
                                [protected]
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                  mukesh kaviyath
                                  from Bengaluru, Karnataka
                                  Jan 2, 2019
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                                  Address: Bangalore, Karnataka, 560095

                                  His behaviour towards ladies is disgusting. If only ladies are there at home he will peep inside house and sit in the chair like an invited guest. He also takes additional delivery charges. For each delivery he takes approximately 40 - 50 rupees. Today I got a delivery. Cylinder amount is 811 but he took 850. Bill attached.
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                                    M L Sai
                                    from Hyderabad, Telangana
                                    Jan 2, 2019
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                                    Address: 500011

                                    My bharatgas consumer no. Is 30201294.
                                    I booked and paid for th lpg cylinder online on 31.12.2018, with booking reference no. 36149.

                                    My distributor is maaruti bharatgas distributors at old bowenpally, secunderabad. Distributor's code is 199160.

                                    I received an sms today saying the "lpg was delivered on 02.01.20019 and for any queries contact the distributor"

                                    I called up the distributor on their phone no.[protected]. They replied that they do not have any information and will see.

                                    Repetition: for my last booking also, the same thing happened, and it took 3 days follow up to get my cylinder delivered. That time the gas boy said, by mistake it was delivered to some other party. The distributor said, it would not repeat in future.

                                    But again the same problem is reprated by them, i receved this sms of having delivered the cylinder where as it is not yet delivered.
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                                    Jan 03, 2019
                                    Updated by M L Sai
                                    03.01.2019 13:45 hrs
                                    I followed up over phone about the delivery with the Distributor, and
                                    Cylinder is delivered to us along with the Bill and Refund of excess amount paid online.

                                    Bhratgas should explain:
                                    1.Why the SMS of having 'already delivered" the cylinder, without the actual delivery of the cylinder. ?
                                    2. How this phenomenon is recurring every month ?
                                    This wrong handling should be stopped immediately.
                                    If a satisfactory reply is not forthcoming from Bharatgas, I reserve my right to get the answers from higher channels. Take it with all the required seriousness.
                                    1.Please read the Consumer number as 30301294. I wrongly typed it as 30201294, in my complaint. I regret for committing that mistake.
                                    2. Spoke with the Distributor today also. They said they are sending the cylinder. But they are taking the SMS that read 'as already delivered ", very light and casual.
                                    3. Cylinder Not yet delivered.
                                    Updated 13:30 hrs / 03.01.2019
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                                      Rajiv Ratwana
                                      from Delhi, Delhi
                                      Jan 2, 2019
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                                      Address: New Delhi, Delhi, 110059

                                      Dear sir/medam.

                                      My lpg distributor name alok gas bharat gas, delhi. My adhaar no :[[protected]]. My connection no is 15836. My bank name dena bank nawada delhi (Ifsc code :bkdn0711159)
                                      Nawada village, uttam nagar, new delhi. My adhaar card is updated in lpg distributor and also updated in my bank account and confirmed with bank also. But not updated in npci data base.
                                      It is showing aadhaar linking status "inactive" (Subsidy payment is not getting processed due to: aadhaar not active) as per npci.
                                      So. Iam not getting subsidiary. Please help me.
                                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                        D
                                        dgchavan
                                        from Pune, Maharashtra
                                        Jan 1, 2019
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                                        Address: 411033
                                        Website: ebharatgas.com

                                        I booked a gas online at bharat gas website and rs.682.96 were debited from my bank.But the payment status is still shown on bharat gas website as failed.Pls help me.How can i get the refund of debited money?What is the procedure for this?Please help me to get the refund.
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