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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 196

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A
abhishekindya
from Delhi, Delhi
Dec 20, 2017
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Address: Jammu, Jammu and Kashmir, 180004

I have visited the bsnl, bahu plaza, jammu for the 3 times in order to get the duplicate bills / payments made by me for the period of july to till date against my postpaid bsnl mobile. But the concerned clerk is not able to provide the requisite information as their emails are not working and they are not allowed to give any hard-copies. When the issue was brought into the notice of concerned accounts officer mobile, sh. Prem sagar, he very rudely said that modi ne sab band kar diya hai... Kuch nhi milega.. Jaao yahan se... And refused to provide any information.
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    Tribhuvan Bajpai
    from Kanpur, Uttar Pradesh
    Dec 19, 2017
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    Address: Barabanki, Uttar Pradesh, 212631

    I recharged my BSNL no.[protected] by STV 444. When I recharged on that time
    3G net speed was approax 150 KBps and after 3 days 3G speed reduced to 10-30KBps. And from here the process starts after complaining to customer care many times after 10 days net speed became good only for 1-2days. And this process is going on till now 19/12/2017, when I complain to customer care after 7-10 days problem resolve only for 20-26hours. This problem is at Amauli, Fatehpur, UP PIN code-212631. Now you tell me is 10-30KBps speed of 3G? No this is not the speed of 3G. After that I started contacting BSNL officer
    [protected],[protected],
    they are so rude that they cut phone without listening to my complain.
    I paid money for service and I am not getting even a single bit of service. I want my money back against this rude service.
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      N
      niteshrs
      from Mumbai, Maharashtra
      Dec 19, 2017
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      connection closed but still receiving bills

      Address: Bangalore Urban, Karnataka, 562125

      I closed the bsnl landline connection 6 months back. The agent came and took the instrument. He provided me a receipt and asked to submit to the nearest bsnl office. I kept searching but could not find near my place. I enquired several times to bsnl office but they gave wrong address, never respond post that. I am yet receiving the bill monthly. When the bsnl agent has already collected the instrument, connection is already closed, there...
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      N
      Nazeer_80
      from Hyderabad, Telangana
      Dec 19, 2017
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      Address: Hyderabad, Andhra Pradesh, 500036

      Sir,
      This is nazeer hussain, age 82 years, r/o old malakpet, hyderabad, telangana would like to bring to your kind notice that i have surrendered my bsnl landline phone with no.[protected] on 4th july 2017. I was told that i will get the refund of deposit in my account. Till date i didnot received any amount. I cant go around the office to collect my deposit refund.
      I request you kindly refund the amount as soon as possible.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      Sir/madam,
      i recharge my bsnl prepaid mobile number [protected] the aumont of rs 429 at retailer number [protected] 12.12.2017 but i am now in kerala so we need roaming or talktime facility. now working in kerala. my mobile number the above triff plan is now not working

      so we need reasonable solution .

      regards kalingan
      Reply
      In from savanal 574214
      belthangady taluk dakshina kannada
      Karnataka

      From last two days we are not getting the sognals...pls solve this issue...
      Pls contact me [protected]
      [protected]

      And pls upgrade the signal from 2g to 3g
      Reply
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        R
        R S Allurkar Kukkunda
        from Nizamabad, Telangana
        Dec 19, 2017
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        Address: Bagalkot, Karnataka

        I have given complaints many times regarding slow speed of bsnl broadband ftth connection. Every time they send a following message "dear customer, complaint with registration number — on phone number — has been resolved. If the complaint still persists, kindly contact 1500 or [protected] for any further queries. Thanks for choosing bsnl as your service provider." without actually attending the problem. Every month i am in receipt of bill of around ₹1500. _allurkar, bagalkot
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          J
          Josmani Cheruvathur
          from Thrissur, Kerala
          Dec 18, 2017
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          Dear sir,
          Ref tell no [protected]
          Account no [protected]
          Please change pin code number, manalur 680613 to manalur 680617 in existing billing address.
          Correct to be done as:
          Josmani cheruvathur
          Cheruvathur-house
          P. O. Manalur
          Manalur
          Kandassankadavu-exchange
          Thrissur - kerala
          680617
          I request you to correct the mistake in existing bill address for proper delivery on time.
          Thanking you
          Yours faithfully

          Josmani cheruvathur
          E-mail: [protected]@gmail.com
          Mobile no [protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          View replies
          Recharge fail but balance is debited from indianbank account.sir plz refund my money. sixty rs 9/12/2017 ref number [protected]
          Reply
          Sir
          My mobile noumber [protected] and when i dioled the mobile iam getting networkbusy, rejected or call drop .My signals getting under gadwal-3-1 in Bheemnagar, gadwal town
          Iam suffering since last 2to 3 weeks and ihave not getting any incoming calls

          My contact no.[protected]
          Bheemnagar. Gadwal-509125

          Prakasharao
          Gadwal
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            B
            Bharat@BSNL
            from Jaipur, Rajasthan
            Dec 18, 2017
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            Address: Jaipur, Rajasthan, 302020

            Dear sir,
            I am using bsnl prepaid number last 9 yeas but i suffering out going call bars problem last 2 years. I visit to customer care office many time but they told me the sim card is active no problem from here, i recharge many time validity recharges rs 37 for 6 months but out going calls problem not resolve. I have given this number in any where the bsnl number is [protected].
            Please resolve this problem.

            Thanks
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Dec 18, 2017
            Updated by Bharat@BSNL             Dear Sir,
            I am using BSNL prepaid Number last 9 yeas but I suffering out going call bars problem last 2 years. I visit to customer care office many time but they told me the sim card is active no problem from here, I recharge many time validity recharges Rs 37 for 6 Months but out going calls problem not resolve. I have given this number in any where the BSNL number is [protected].
            please resolve this problem.

            Thanks
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              R
              rajeevpandalam
              Dec 18, 2017
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              Address: Alappuzha, Kerala, 690502

              Dear sir,

              I have requested for an mnp for my jio number [protected] on 11th of this number. The mnp is from jio to bsnl. Now when i checked with bsnl, they told that the request is rejected by the donor operator.

              I dont know for what reason they rejected my request. I purchased my sim on 11th of september 2017 and i requested for the mnp on 11th of december 2017 which is after the completion of 90 days.

              The upc number i gave for mnp is jl726477 which is valid until 22nd of december 2017.

              Hence i request you to sort out this issue from jio with immediate effect and to activate my bsnl sim with in the time limit of 7 days.

              Thanks,

              Rajeev kumar.
              [protected],
              [protected].

              Cc: pg cell, dot, govt of india, trai.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                A
                Akhilesh Pandya
                from Bengaluru, Karnataka
                Dec 19, 2017
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                Address: 560076

                Landline and broadband BSNL connection surrendered on 29/11/2016 for phone[protected] but Security Refund not yet received. It is more than a year but i did not get any refund. Surrender receipt attached.
                Landline and broadband BSNL surrendered on 29/11/2016 for phone[protected] but Security Refund not yet received. It is more than a year but i did not get any refund. Surrender receipt attached.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                Bsnl issued me a duplicate sim as old one was with big chip and i needed nano sim for my new phone.They said it will be activated in 4 hours and it has been 24hours still its not activated.My no. Is [protected]
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                  P
                  Pavan Boni
                  from Visakhapatnam, Andhra Pradesh
                  Dec 17, 2017
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                  complaint on making pre on post as mandatory without informing details

                  I have chosen a postpaid plan in jio after being a member in jio membership.
                  In the month of june my services are stopped, so i had called to the customer service then they told me to recharge with 399 so that your connection will be back
                  I recharged with 399rs and my services started.
                  After few days my service had again stopped, so again i called the customer service and then they are explaining that they have used...
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                  R
                  Raji28
                  from Chandigarh, Chandigarh
                  Dec 17, 2017
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                  Dear sir,

                  I want to tell you that i was traveling in train & don't know how but unfortunately i lost my phone in the train. I do not want anyone to make use of that opportunity and do something bad with it.

                  Therefore i want that my sim should get blocked as soon as possible. So that there is no possibility of misusage of my sim number.

                  Description:-
                  My mobile phone was samsung duos (Black, qwerty keypad).

                  Regards
                  Ankita
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  Pls I want call details 1 Dec to 6 Dec [protected] it's very important pls give me the details of my mobile number only one week of Dec
                  Reply
                  I am not receiving port number from my bsnl number [protected] .while send PORT [protected] to 1900 but not received port number even I send 4 r 5 times .
                  Reply
                  I am not receiving any OTP for any of my on line transactions, this BSNL no is a prime no for me. How will I go cashless. with this short of service.

                  After consuming this balance, I have no option except portability.

                  Please excuse me.
                  Reply
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                    J
                    j naveen kumar
                    from Rajahmundry, Andhra Pradesh
                    Dec 17, 2017
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                    Website: BSNL

                    Respected sir/madam,
                    I recharged an amount of rs.220 to my bsnl mobile number [protected] through bill desk, and amount is deducted from my axis bank account. But till now recharge not over. Transection id is inb/[protected]/bsnl
                    Please take immediate action on this. Kindly give reply for this compliant. My gmail is [protected]@gmail.com or to my mobile [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Dec 17, 2017
                    Updated by j naveen kumar                     my gmail is [protected]@gmail.com
                    View replies
                    Hi i sent request for port out from bsnl.
                    Number [protected]
                    But did not received still.
                    I sent multiple times to 1900.
                    But didn't received after 1 day as well.
                    Reply
                    I am having BSNL Pre paid SIM .Now I want transfer this sim to my wife's name .Pl sent the procedure to change the name of the SIM as i want to change my sim in my wife's name
                    Reply
                    Fraud activation of bsnl hungama plan on my number [protected]...deactivate it asap or I will go to tray
                    Reply
                    I paid my bsnl landline bill worth rupees 1847 by paytm (Ph.no [protected] A/c no.[protected] Dated 7/12/17 at 9.39p.m) but oprater says bill has not paid.
                    Reply
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                      K
                      Kamini Raria
                      from Jaipur, Rajasthan
                      Dec 15, 2017
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                      Address: Ajmer, Rajasthan, 305001
                      Website: Paytm

                      I pay bsml land line bill of amount 954rs by paytm. On 13 december 2017.

                      Amount deducted from wallet but not received by bsnl company.

                      My wallet txn id..[protected]. And
                      When i pay bill.

                      Postpaid hybrid flow order# [protected].
                      This no. On my paytm screen.


                      I complain paytm customer care but no any response..
                      Plz sir help
                      If not received by bsnl company my amont then where amount is go and whos company or person responsible for this act.
                      Plz help nd my amount return on my paytm wallet.
                      Regards.. Kamini raria
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Unable to send SMS to numbers like 1909 or 55365 from Iphone 6S. Not delivered is the message received. Correct SMSC is configured - [protected]. My mobile number is [protected]

                      I have taken up with Apple & they have confirmed no issue.
                      I have been speaking to BSNLhelpdesk but no help forthcoming.
                      Reply
                      Recently I have been receiving extra charges on my broadband bills with plan 470. the additional amount of Rs.500/- one time charge higher speed for 20GB. please deactivate my account from one time charges plan.
                      phone No:[protected]
                      Thank you...(MY NAME IS P NAGARAJU PRINCIPAL)
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                        N
                        Nihal Chand JAIN
                        from Jaipur, Rajasthan
                        Dec 14, 2017
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                        Address: Jaipur, Rajasthan, 302020
                        Website: www.bsnl.co.in

                        Bsnl — recurring charges - broadband installation charges

                        R/sir,,
                        I am individual landline domestic customer and broadband service started w. E. F. 24.10.2017. I shocked when i received invoice for the period 1/10/2017 to 30/11/2017 with extra recurring charges ie; rs 931.64 and 2 times broadband installation charges. Please make a necessary correction to enable us to pay the bill before due date. Kindly advice me confirmation about this modification done by bsnl

                        I requested to bsnl please remove above charges and send correct bill.
                        Thanks
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                          Badri Srinivasan
                          from Chennai, Tamil Nadu
                          Dec 14, 2017
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                          Address: Chennai, Tamil Nadu

                          My bill for the period 01/11/2017 to 30/11/2017, i find usage charges amounting to rs3208.66. After allowing discount and adustments etc the net billed amount isrs1579.80 and the total amount due is given asrs1580.44.
                          On the back side of the bill, in dteails page undr non roaming calls, gprs/wapcalls (Kb) duration is given as2814312 and the corresponding charge as rs2814.96! I am baffled by this figure. Even if i had made phone calls, it should not have come this much! There is some thing obviously wrong in the biling.
                          Will the authorities reduce the amount?
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            P
                            Pabitramoy
                            from Rampur, Uttar Pradesh
                            Dec 14, 2017
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                            I have surrendered my telephone on july'17 following aii rules ®ulations & submitted all necessary documents on 13/11/2017. My name was registered as pabitra mukhopadhyay, though the cancelled cheque affixed with the documents named pabitramoy mukhopadhyay. The dealing clerk who received the papers did not say anything about the anomalies, i've not got the refund yet, pl look about the matter & do the needful.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Jan 02, 2018
                            Updated by Pabitramoy                             I, ve not got any response from bsnl yet.
                            Jan 02, 2018
                            Updated by Pabitramoy                             I have registered my complaints regarding non - receipt of refund of money against surrendering my landline on 14/12/2017 (ID 1807563) but I got no response from bsnl .pl do the needful.
                            Jul 11, 2018
                            Updated by Pabitramoy                             No response from bsnl yet
                            Jul 11, 2018
                            Updated by Pabitramoy                             I think I will not get the refund .
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                              A
                              annu sree
                              from Thiruvananthapuram, Kerala
                              Dec 14, 2017
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                              Please stop hungama service from my bsnl land phone number[protected].

                              Please deactivate hungama service from my bsnl land phone number[protected].

                              I activate this service by mistake. For that, addition of rs.300/- extra paid by me in this month. So, please take further procedure to repay my cash if possible.
                              Consumer name:mohandas r.
                              Address:vattavila veedu
                              Koonthalloor
                              Chirayinkil p o
                              Tvm-695304.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Dec 14, 2017
                              Updated by annu sree                               Deactivate hungama service.
                              View replies
                              We are currently using BSNL broadband service - 1045 plan. Within 10 days o[censored]sage we are receiving a pop-up stating that we have crossed the FUP limit of our tariff plan and redirected to the following site http://172.30.67.134:9090/ssssnpm//promotional.jsp
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                                D
                                dgolder
                                from Pune, Maharashtra
                                Dec 14, 2017
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                                Request for refund amounting rs.429/- and rs.50/-.
                                Transactions id are fcvw[protected] dated 30 nov 2107 and fcvw[protected] dated 30 nov 2017 respectively. Recharged through net banking on 30 nov 2017 to bsnl (Mob no. [protected] & [protected]) from my vijay bank branch nscbi airport account no.[protected]. Where as recharge was not done. Please as soon as refund my money to this account.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  Shilpa swain
                                  from Ingraj Bazar, West Bengal
                                  Dec 14, 2017
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                                  Sir i am shilpa swain from bhubaneswar, odisha. Please remove my caller tune. I am unable contact with the customer care. Please sir do take this matter seriously because i am facing a lot of problems because of this caller tune. I have to attend many telephonic interviews and this caller tune is creating and bit awkwardness. Please sir remove this as soon as possible, i have been trying to connect with customer care since many days.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    K
                                    kalingan
                                    from Coimbatore, Tamil Nadu
                                    Dec 19, 2017
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                                    Sir/madam,
                                    i recharge my bsnl prepaid mobile number [protected] the aumont of rs 429 at retailer number [protected] 12.12.2017 but i am now in kerala so we need roaming or talktime facility. now working in kerala. my mobile number the above triff plan is now not working.We need roming fisitity for the above reacharge.give him reasonable solution as early as possible.Thank you.

                                    so we need reasonable solution .

                                    regards kalingan
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    Sim problem
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