Submit a Complaint
Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: May 21, 2026
Complaints 15980
Resolved
6091
Unresolved
9889
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Bharat Sanchar Nigam [BSNL]
Rank #1-20

Bharat Sanchar Nigam [BSNL] reviews & complaints page 194

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
b ahmed
from Hajipur, Punjab
Jan 11, 2018
Report
Copy

Address: Shimla, Himachal Pradesh

Sir/madam
With due respect i would like to say that i am using postpaid bsnl since year 2007 under ucg plane, i am a government employee and my e billing address was chc lad bharol distt mandi now i have been transferred from that place to phc naldhera p/o durgapur distt shimla 171005.
So kindly change the address to phc naldhera p/o durgapur distt shimla 171005 as soon as possible.

Thank you and regadrs
Bashir ahmed bhatt
Medical officer
Phc naldhera p/o durgapur
Distt shimla hp 171005
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Ranjith-1982
    from Koraput, Odisha
    Jan 9, 2018
    Report
    Copy

    Address: Koraput, Odisha, 763002

    Sir,
    On jan 1st 2018 they deducted amount of rs.30 on my mobile number and i spoke to customer care executive and i explained the problem that i'm not activated zindagi rocks and also the customer care person told me that i called and ask them to subscribe the service and i asked them to refund the amount they told money will not be refunded.
    Please take necessary action and ask them to refund the amount i'm complaining on behalf of all the customers future nobody should suffer
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Jan 05, 2018
    Prable Khess's response     This is to inform you that yesterday I bought a duplicate SIM card of my mobile No [protected]. But so far it hasn't been activated. Please the needful.
    Yours faithfully
    Prabal khess
    Jan 05, 2018
    Prable Khess's response     This is to inform you that yesterday I bought a duplicate SIM Card of my mobile No [protected].But so far it hasn't been activated. Please do the needful.
    Thankk you.
    Prabal Khess
    View replies
    This is to inform you that yesterday on 4.1.2018I h, 'v bought a duplicate discard. My mobile No is [protected].But so far it hasn't been activated please do the needful. Thank you.
    Prabal khess
    Reply
    I have paid my bsnl phone bill on 2-1-18 which is due on 27-12-17. But reconnection was not given. My phone no is [protected]
    Thanking you
    Yours faithfully
    B. Ratan raju
    Hyderabad
    Reply
    I lost my sim card my mb no is [protected] plese block this. My id adhar card name Priyanka Bhadoria address Durga Nagar lahar chungi Bhind m.p.my no is [protected] was lost from which date 31 Dec 2017 so plz my sim was blocked urgently becoz any wrong person don't missuse my phone I have already complaint my near police station...
    Reply
    Helpful
    Found this helpful?
    3 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      DeveshDRA
      from Bengaluru, Karnataka
      Jan 9, 2018
      Report
      Copy

      Address: Jaipur, Rajasthan, 302019

      Hi consumer care,
      I requested to bsnl office for incoming rental plan in moth of july-2017, by submitting application to bsnl office, jaipur.
      But again i got bill of same rental and when i call to customercare, they didn't respond for this.
      Every month i am getting bill by adding more amount and there is not any response from bsnl office. I have marked many times mail also to bsnl, customer care, but very bad experience.
      Bill copy is attached for your reference.
      I am not using services and removed the landline.
      Kindly refund my security deposit.
      Landline no[protected]
      Email id - [protected]@yahoo.co.in
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      Sir

      i have already submitted my request which has not been addressed by your office.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        L
        Leanto Antony
        from Ernakulam, Kerala
        Jan 9, 2018
        Report
        Copy

        My offer permitted me to have 3g 1gb data per day for 3 months, but i am not even getting 2g speed. When contacted i was told that your technical team will contact me within 48 hours and a complaint was registered but no one contacted me and after 3 days when i again comtacted your executive i was told there was no 3g tower in aluva, which is my locality and hence i will not be able to get 3g speed. So do you think i have to check the towers also while selecting an offer. It takes 2 to 3 minutes for sending a whatsapp message which is unthinkable in these days. Now who is responsible for my money.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        Please remove the caller tune of my mob no [protected]. The consent for allowing the caller tune was inadvertently given in a pop up screen.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Joby Joby
          Jan 8, 2018
          Report
          Copy

          Address: Thrissur, Kerala
          Website: bsnl

          My name is joby devassy ([protected]- ouseph), my phone is not working now. I was complanit several times, but still not ready my phone, very poor service for bsnl thrissure division, first 2, 3 times informed our local exchange mellor. But nobody coming there. Then i informed to 198 number (Ref no re[protected]/12/2017) again same nobody come there. Again i am complaint (4609 27/12/2017) after 2 days one technician came there and remove all cable and also shouting to my mother, he said why are you compalint to our office. This cable is problem he can't do nothing. And he go. And again today also i am complanit[protected]. Still not pending my payment. Kindly refund amount comaplint day payment. And kindly advise what we will do?
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          View replies
          Sim missing . please block my SIM. My mobile number is [protected]
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rtimchen
            from Dhekiajuli, Assam
            Jan 8, 2018
            Report
            Copy

            Address: 797112
            Website: bsnl.co.in

            Sir/madam,
            I recharged my no [protected] on 6th of january with an amount of rs 333 internet recharge online.
            My amount was deducted but recharge is still in pending mode.
            Please resolve this issue fast.
            Thank you.
            My recharge summary
            Transaction id: pgsm[protected]

            Transaction date:
            [protected]:35:57.0

            My contact no [protected]
            Email imchen. [protected]@gmail.com
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              skbishnoi800
              from Udaipur, Rajasthan
              Jan 8, 2018
              Report
              Copy

              Address: 343030

              Hi,

              I am trying to porting out from bsnl to another network and one day after submitting request sometimes i get a call from bsnl (Somethimes not get any call) they asked why i requested to port out and i will explain it and requested to him/her to accept my porting request but after an hour i get a message that is your current operator cancel porting request. Then after i call to bsnl customer service number but they are not explaining anything.
              I am trying to porting out from june 2016 and approx 10 times my request was rejected.

              Can you please explain why are all these happens?

              Regards
              Surendra
              [protected]
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                Ganesh Dadi
                from Mumbai, Maharashtra
                Jan 8, 2018
                Report
                Copy

                Address: East Godavari, Andhra Pradesh, 533401
                Website: Internet Not working

                Internet not working my landline number "252017"
                Very poor net
                Last working saturday
                Connecting nd disconnect the net
                Landline was working
                But interest every week saturday evening close after 2&3 days working this problem many time repeat today bsnl office land line number not working
                Bsnl technission problem solved
                But after 2 hrs same problem repeat.
                Please solve my problem
                Don't repeat the same problem
                Thank you
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  King Paddy
                  from Delhi, Delhi
                  Jan 8, 2018
                  Report
                  Copy

                  Address: Pune, Maharashtra, 411040
                  Website: BSNL

                  M/s bsnl maharashtra circle,

                  It is a horrendous experience with the bsnl the chronological explanation is as appended below (My phone no[protected]
                  Bad broad band network. The network is abysmally slow how to prove it is a thousand dollar question.

                  Duplicate bill. I get re-imbusement for the broad band bill and the oct 17 period of bill was not posted by bsnl and hence i do not possess a hard copy and i asked for the same through 1500 call centre promptly they have given the request id nos [protected] &[protected] both dtd 05 jan 18. Till date the complaint stands still.

                  On 5th of the month i receive a pop up stating the broad band data is exhausted and you may like to top up otherwise it will be operative at a minimal speed. I am on a unlimited 999 plan.

                  God only save the bsnl organisation
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    mnsprakash
                    from Bengaluru, Karnataka
                    Jan 8, 2018
                    Report
                    Copy

                    Address: 560094

                    My landline [protected] is dead for past 10 days and a complain has been registered. I got sms stating that one chikkanna will attend to the complain. Nothing has happened for 10 days.
                    What is compensation bsnl will provide for deficency in service. As per trai guidelines if the landline is faulty beyond 2-3 days than compensation of rs 100 per day is payable by bsnl.
                    Sunder prakash
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Karthick157
                      from Chennai, Tamil Nadu
                      Jan 8, 2018
                      Report
                      Copy

                      Address: Chennai, Tamil Nadu, 600039
                      Website: portal.bsnl.in

                      Sir i have surrendered my bsnl landline no: 25591435 in january 2013 i have not yet received any deposit amount. When i call from customer care, he told "your deposit amount is rs.1850." requesting you to refund my security deposit as soon as possible by present address: 514, sivakami amman colony, 3rd cross, 8th street, vyasarpadi, chennai - 39. I did not get any receipt regarding disconnection of my telephone kindly do the need full. I have attached the surrender letter and last total out standing bill detail and payment receipt.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Sep 15, 2019
                      Updated by Karthick157                       Complaint not resolved.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ankit Deol
                        from Amroha, Uttar Pradesh
                        Jan 8, 2018
                        Report
                        Copy

                        Address: Shamli, Uttar Pradesh

                        डिस्ट्रिक्ट शामली तहसील ऊन. यहां पर BSNL नेटवर्क की हालत बहुत खराब है/ लाइट आती है तो नेटवर्क भी आ जाते हैं लाइट नहीं आती तो नेटवर्क भी नहीं आते कई बार एसडीओ शामली को शिकायत करने के बावजूद भी कोई कार्रवाई नहीं हुई अगर कोई कार्यवाही नहीं होती है तो हमें अपना सिम मजबूरन किसी अदर कंपनियां पोर्ट कराना होगा अब आप ही हमारी सहायता करें./ धंयवाद
                        Pin..247778
                        Mob..[protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Swaroop Dutta
                          from Kolkata, West Bengal
                          Jan 8, 2018
                          Report
                          Copy

                          Address: Dibrugarh, Assam, 786001

                          From : subal dutta, address : east chowkidinghee samshan para, dibrugarh (Assam)

                          I am to bring into your notice that my broadband service allocated to landline no.[protected] is not working properly for the last 13 days. Several complaints have been made by me on toll free no. 1500 but nothing has been done so far.
                          It is requested that the officer in charge may be directed to get the services functional properly so that i may not suffer. Hoping for early redressal of my grievance.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            rupamt8
                            from Delhi, Delhi
                            Jan 7, 2018
                            Report
                            Copy

                            Address: Golaghat, Assam, 785699

                            I have surrendered my bsnl broadband connection almost a year back. But i am yet to receive my refund amount. When i contacted them they said it has been under process. The same process is going on for almost a year now. It's not only me two of my friends are also facing the same issue.

                            My telephone number - [protected]
                            Customer id - [protected]
                            Account number [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            Just forget it. I surrendered my telephone line 2 years back and I still have not received the refund. BSNL does not pay refund at all.
                            Reply
                            Yeah it's a big scam I guess.Nobody gets there security deposit.
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Stamina
                              from Saiha, Mizoram
                              Jan 7, 2018
                              Report
                              Copy

                              Address: 794115

                              Last two days i am trying to send sms to register my account in sbi quick service but fail. My mobile is dual sim one bsnl and other airtel. I can send sms through airtel but not with bsnl. Idon't understand what is wrong with my mobile. My mobile number [protected] cannot send sms. Please help me reset bsnl sms service center number. Why this is so? Please help me resolve this problem once for all.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sanitharevi
                                Jan 6, 2018
                                Report
                                Copy

                                Address: Kottayam, Kerala

                                We surrendered our telephone (Landline) in 2015, no.[protected], consumer name mr. Ravi. P. This is 2018 till now the deposit money they didn't refund. Every time they are telling it will come but almost 3 yrs completes it won't. What is the next step can you help us. On 2016 onwards my mother with my daughter (She was 1 yr old) going and aaking about this and she doesn't know what is the next. Today i called her that time only she is telling she is in bsnl office they are telling its not ready, she asked with them they told it will come when they can't assure also.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Prabir Kumar Ghosh
                                  from Patan, Gujarat
                                  Jan 5, 2018
                                  Report
                                  Copy

                                  Address: 700054

                                  As per calcutta telephones customer service centre, salt lake, kol 84 order
                                  Number[protected] (Order id: 1-20huh9n) dated 10/11/2017 bb service of our land line no 23208062 was supposed to be withdrawn with immediate effect and provide only basic telephone service at monthly tariff of rs.160/. We are sorry to inform you that bb service of our land line was
                                  Actually disconnected only on 05/12/2017. Pl explain reason of such long
                                  Delay.
                                  Grievance registered; docket number is : kol/co/2017/2625

                                  My telephone bill (Issue date 07/12/17) for bill period between 01//11/2017 and 30/11/2017 was rs800.74 and has been duly deducted from my bank account under ecs. I find that no relief has been granted because my bb service was withdrawn very late. No explanation has been offered for this delay even though i docketed my grievance as stated above.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Shivaji Jagtap
                                    from Pune, Maharashtra
                                    Jan 4, 2018
                                    Report
                                    Copy

                                    I am pensioner from bsnl, maharashtra circle, having ppo no. Cca/mh-mbi/pen/snj/p-12064/[protected]. My pension for december 2017 not yet credited to my account. I am in trouble for the same. Please credit it at the earliest.
                                    Thanking. You.
                                    Yours faithfully
                                    Shivaji namdeo jagtap
                                    At po pimpalgaonrotha tal - parner dist - ahmednagar 414303.
                                    Mob no. [protected]/[protected]
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      stanvest
                                      from Coimbatore, Tamil Nadu
                                      Jan 4, 2018
                                      Report
                                      Copy

                                      Address: 600045

                                      My land line not working for more than a week. I had made a complaint on 03.1.17 and no one had come to check or rectify the fault. Today i had received an sms stating that the complaint had been resolved.
                                      Is this how bsnl treat their customers of four decades relationship? This is not acceptable and enquiry shall be made to find out who had attended the fault and how it was closed.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        mayank333177
                                        from Delhi, Delhi
                                        Jan 3, 2018
                                        Report
                                        Copy

                                        I have applied for number portability from bsnl to vodafone many times in last ten month, but invain., every time, i received a message from vodafone that your porting request has been rejected by bsnl due to, there are subsisting contractual obligation from subscriber agreement
                                        My upc no. Bw535348
                                        Mobile no. [protected]
                                        E-mail id mayank. [protected]@gmail.com
                                        Please solve the problem at the earliest
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Matrix Cellular
                                          3.3
                                          (387)
                                          Vodafone India
                                          1.8
                                          (27139)
                                          Sms Link World
                                          3
                                          (23)