Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL does not allow the Unique Portability Code to me for my both the numbers [protected] & [protected].

Now I have to stop using BSNL mobile, as I do not want to carry on with BSNL to waste my money on recharges.

Contacted to customer desk, for the unique portability code, the executives are rude & arrogant, not given any proper reply, told it will take 7 days, when I said as per my best of knowledge why such long time frame he do not have any reply aprt from in BSNL it is 7 days to give UPC & keep me on hold.
It is a routine practice of BSNL customer desk to behave like it.

BSNL does not give satisfactory services on all the front.

No voice clarity, no 3G network in my house, not connecting the internet, not allowing the user to port their numbers, rude & arrogant customer care executives, is anything remaining, I don't think so.

I have recharge with the amount of rs.290 on 21-oct-2017 by diwali special offer of bsnl’s diwali laxmi extra talk time offers via online payment but till now i didn’t get recharged and didn’t refunded. Last 10 days i have continuously contact and complaint to your local customer care services but they are not providing proper response to us till now. So you could take action about our recharge or kindly refund our money as soon as possible.
Awaiting for your response. Thank you.

I have recharge with the amount of rs.290 on 21-oct-2017 at 7.00pm by diwali special offer of bsnl’s diwali laxmi extra talk time offers via online payment but till now i didn’t get recharged and didn’t refunded. Past 10 days i have continuously contact and complaint to your local customer care services but they are not providing proper response to us till now. So you could take action about our recharge or kindly refund our money as soon as possible.
Awaiting for your response. Thank you.

Hello sir

My mob no. [protected] bsnl rajasthan

I have recharged with stv 444 for data pack, but instead i have got top up balance. I have done the transaction using icici imobile app and i had also checked that it was a special recharge. At the time of transaction.

I also reassured that stv 444 exist as data plan on the official bsnl website.

Please help.

I request many time for a new connection of landline and broadband... Through bsnl offical site... Its always give a pre-lead/reference numbers,,, tere are following-{[protected],, [protected]} and says bsnl sales team back to you... But nothing doing any process... I am very disappointed from your company and your staffs... Please salove my problem...

Online payment failure & amount debited from bank account on 12-oct-2017 (With reference id: cheque no. 169623 ; portalbsnltpslmumbaiindin-12/10/17 21:35:07) for recharge amount of rs.333 'ace stv plan' to mobile no. Xxxxxxxxxx. I have contacted bsnl customer care before 10 days and they said it would be refunded in 1 week's time but till now i have not received the refund and when i contacted the local customer care number on 29-oct-2017, there was no proper response from them. I am your valuable customer for about 10 years and this is the first time i am getting a improper service regarding 'online payment services'.

Kindly rectify the issue and settle back my amount at the earliest.

Hi
I am d ravi and i was using my bsnl sim no. [protected] and now it is deactivated due to not recharging in time. Please reactivate my sim. For any enquiry contact me in the no. [protected].
I have huge transactions on the sim. I loss very important notifications on the sim. I not receive any phone call and messages from company side.
Plz give information for got my bsnl sim

Landlinde not working however broad band is working proper . I had complaitn for this in my zone two times and 24hours after till time not cleared by BSNL . my first appli . no . 35 dated 02/11/2017 ANd 2nd appli no. is 19 03/11/2017. MY landline no. is 2229562 which is not workining for last 25 hours . the problem is that if anyone call on this no.[protected] the ring is going and the person understand that it is no reply by me .

my business reputation spoiling by that .

Reminder-1
R/sir,
This is regarding non receipt of pension book.
My details are as below.
Name:-deepak someshwar kore
Retired on:-28/02/2017 from bsnl nasik
Designation:- dgm bsnl nashik
Ppo no.:-cca/mh-mbi/pen/dsk/p-16464 dated 28/02/2017
My sbi pension a/c no.[protected]
Branch:- sbi main branch opposite durga garden, nasik road
Please see that i get my pension book at an earliest for submission for getting medical mrs card and medical treatment urgently.
Tx... D. S. Kore
Retired dgm o/o gmt bsnl nasik.

Sir
every time in my house or other places i loose signal, in home i have to come out to speak with any one. please solve my problem and i have purchasd A new mobile phone also.
There is very poor Internet signal of mobile and very very very slow speed of bsnl signal

I exchanged my normal sim for nano sim yesterday for my prepaid no.[protected]and they assured me that the same will be activated in the evening but it has yet not been activated even after a day. I have so many contacts in the similar and also my bank accounts information is received on this no. Which i am not able to receive because my similar is yet not activated. Please activate it at the earliest.
Regards!
Sunil mehrotra
Contact no.[protected]

I'm a BSNL broadband user with account number [protected] and phone number [protected]. As per the new plan introduced by BSNL, I should get speed of 8Mbps for my current plan (using rs 499 monthly plan) from November 1st onwards. But instead of 8Mbps currently I'm only getting a nearly 1.6 Mbps. Related to this issue I have communicated with BSNL customer care team several time, but they had asked me to wait 1 day. But even after that period also I'm still facing same issue. Today also I have called and again asking me to wait next 24 more hours. So in this situation I should have to pay the full amount for the limited service currently BSNL is providing. So my request is to speed the connection as per the plan mentioned by BSNL. As a part of this issue I have called the customer care several time I lost my valuable time as well as money because of the pathetic service of BSNL. I have made payment till last month for this limited sevices and I need compensation for the same since I'm not even getting minimum speed of 2Mbps which BSNL had introduced in this year itself.

I am trying to connect to andhra customer care from 4days to know about my plan expiry and till now i couldnt connect.1503 & [protected] are waste o[censored]se, it was asked to press 1 for telugu but it didnt even accepted once in hundred of trails. I tried from my bsnl number, landline & other sim also but make it. Tomorrow my plan is going to expire but i dont know what to do to extend it with available balance in my sim. I dont want to recharge it as i already have balance in it. Got frustrated with the poor service customer care has given. Now i am going to port my number to some other network. Better if you improve your service or otherwise you will lose many more customers as bsnl has already less count.

Mobile network coverage was fully available from kottoor tower, which is around 1.5 km away from my location. But recently an airtel tower installed near this place. After this, bsnl provides only a fluctuated coverage. We cannot make calls or net browsing. This fluctuation affects mobile life and battery backup. Call drope is another issue. Please solve this issue urgently.
I have already registered this issue but did not get any grievance. Ref. No. Krl/co/2017/7915.
Thanking you.
Mob. [protected]

I want to deactivate the bsnl hungama plan as soon as possible. Do it immediately. My land line number is[protected]. They called me on my landline number and ask if i have any problem. Then send bvas message to 56677. I sent the message but later i receive a message for active hungama service entertainment unlimited rs 170 and gaming cafe rs 70 so please deactivate these offers as soon as possible.

Bsnl service is a wast for public peoples...
In bsnl working officers have two big horns in there head, bcoz they are central government employs. Even though they don't even know the meaning of broadband.

My number[protected], last 8 months broadband often working (Dsl will break 5-10 times in an hour), and paying bill for 8 months.

When we call and explain about the issue to the jto, they just tell change the modem, now in my home having 3 working modem.. Even though the complaint is not resolved...

After this, i stopped complaining to jto,
I called the engineer working in bsnl, who is superior to the jto,
When i contacted at first time he asked about all the details and came to my home to check the problem. 2-3 times he visited my home. Here after also the complaint not resolved, after 1 month over, we again and again calling him, after 1 month he talking as we complained that the broadband is slow...
And the usage is normal, then we explain again, after he is telling, hooo you complained as the dsl is breaking, not about the speed...

What to tell about these central government educated persons...

Daily we are calling them, they looking into the complain last 8 months.

This same complaint facing by our surrounding peoples also...

Sir;
I raise a complain for service visit at 28 Oct due to connection dead, BSNL company share 24 working hour tat but today 31 Oct still issue not resolve.

Whenever call at customer care they did not provide any contact number of nearest
BSNL ofc .and one Advisor share contact number but while I m dial at this number call goes to agree culture of india group.

So please suggest why customers face this type of harassment

Below mention my complaint number

Dear Customer, Your Complaint on service[protected] is registered.Your docket Number is [protected] Please contact BSNL Customer Care 1500 for further queries.

Customer care service is too pour, while I want to know about complaints status and resulation customer care Advisor suggest me I can do any thing .

So kindly help me for resolve this issue.

Hello sir, i recently moved to warje pune, near cipla training centre, sapna sahakari housing society. I used bsnl krushi but there is no network in this area and also no 3g network. The call quality is also very poor. Plz do something on bsnl 3g network. This bsnl krushi is my permanent no and i don't want to port my no. On any other network. Thank you.

On 29/10/2017 i paid my landline telephone bill of bsnl online through billdesk. The amount has been debited from my bank account vide sms message to my mobile phone. But the amount is not deposited to bsnl a/c. The sms message reference is — [inb[protected]/bsnl (Billdesk)/na]. I mailed to portal [protected]@bsnl co.in about the problem. [protected]@bsnl.co.in mailed to me like this — "failure delivery [550 5.7.2 sender address not found in recipient address book — spam mail rejected.in another message [protected]@bsnl.co.in replied to me like this"failure delivery [552 5.5.2 mailbox space quota exceeded]

Hlo sir... Maine 16 oct ki bsnl ka new sim lia or is pe 429 ka 3 month unlimited calling and one gb per day net waala pack activate krwa lia lekin os din se lekar aaj takk mai net use nahi ker paa raha kyu k net ki range hi nahi hai... Ghr me to network aata hi nahi or market me bhe jao to net hardly 2 -3 mint chalta hai..net ki problm hai or maine to 429 rupees ka plan bhe lia or net bhe nahi chal raha... Poor connection of bsnl... Please solve my problem