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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: May 21, 2026

Complaints 15980

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6091

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9889

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 208

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Address: Hyderabad, Andhra Pradesh, 500081

Comments
Su sudhavasireddy
On dec 29, 2011
+1

I am unable to send sms from my bsnl mobile. Service centre number[protected]
Bh bhojaraju bhargavi rama

Sir,

My number is [protected]. I am unable to send sms from my sim. I also checked my service centre number i. E. [protected]. Please check this
Su subash k

Bsnl pre-paid — no outgoing sms

I am unable to send an sms for the last 6 months due to some problem with the service. I have launched several complaints with the customer care centre but to no avail. My number is [protected] in (Odisha). Kindly look into the issue as soon as possible if at all bsnl cares for its customers.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 560045

I lost my mobile handset alongwith my sim card at new delhi railway station. My mobile no. Was [protected] and [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c/o binder paul mob. No. [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 26, 2017

Harshakv's response Please built a tower sir

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U

Uttareshwar Lokare

from Morjim, Goa

Oct 3, 2017

Our solapur chincholi lease line down

H

Harshakv

from Mangalore, Karnataka

Oct 3, 2017

Sir there is no netwok since 10 years in our area kavarihaklu 577411 so please build a toer sir

S

Shabeerkb

Oct 3, 2017

Reciept of payment on[protected] not recieved

Mobile Number [protected]
Account Number[protected]
Invoice Number[protected]

Please send the reciept to [protected]@gmail.com, Please contact : [protected] for queries

T

tejvir bains

from Delhi, Delhi

Oct 3, 2017

Hi my Customer ID [protected]
Account No[protected]
Phone No[protected]

My residential address in my telephone bill is wrongly typed as HL-37 phase -7 mohali Please correct this mistake. My correct address is Tejvir Singh HL-47 Phase -7 Mohali Punjab

Regards
Tejvir Singh
Phone No[protected]

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Address: 690508

I would like to file a complaint against bsnl. My complaint is, our phone is fully out of order, no speech and murmering sound. I'm already called the bsnl exchange office (Pathiyoor exchange kayamkulam kerala) three days before. And no one (Bsnl employees) came our home and they didn't check our telephone line. So bad of you... Everytime this pathiyoor bsnl employees did the same issues.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Rajshekhar Kothiwale

from Bengaluru, Karnataka

Oct 3, 2017

Hello BSNL... MYSELF RaJsHeKhAr KoThIWaLe I am facing problem with your broband connection from last 2 weeks I request u to plz check it n make it reset my no is [protected] is BSNL NO plz do check it

A

Ashok Sahay

from Ranchi, Jharkhand

Oct 3, 2017

My phone no.[protected], has been activated by Hungama, request you to get it deactivated immediately or we shall stop the payment of Land Line Bill, in which we are regular

N

Nikhil Reddy Chandula

from Hyderabad, Telangana

Oct 3, 2017

My bsnl prepaid number bearing [protected] is not working since evening and all oyher sims are working.

V

vkg1977

from Delhi, Delhi

Oct 4, 2017

My mobile no. [protected] not on date 27/09/2017 so please refund my amount. my bsnl mobile no. [protected] which is charge on date 27/09/2017 but not response & charge not mobile so please solve my proble.
thanks

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I am not being able to make calls from my bsnl mobile. Every time i try to make a call, it says recharge immediately, though i have balance of over rs 100/.
I am having this bsnl sim for about a year and i did not face problems till about two weeks back.
When i tried to call, it was just quiet. After several attempts, it said, "recharge immediately". I recharged, i got confirmation of a balance of rs 75/, i called and the call got through.
But next day, the same prob;em with the same advice, "recharge". I tried to recharge online, could not succeed. I recharged from a shop and received confirmation of having a balance of over rs 100/
But when i tried to call this time, got the same advice "recharge"'.
I do not understand what the problem is and the bsnl helpline did not respond.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Sandhya Sankaran

from Chennai, Tamil Nadu

Oct 3, 2017

Incorrectly recharged below number

- 26 Sep 2017
- [protected] incorrectly recharged for 100
- Operator ref number - [protected]
- Request a refund
- Recharged through PayTM associated with mobile number [protected]

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Address: 530041

Today, i unlocked my phone in the morning and suddenly, a message appeared saying that 3 rupees has been deducted from my account for subscription to something, and while i was checking what caused that, i got another message saying that 99 more has been deducted form my bsnl account for some game on my micromax mobile.
I know i never even touched the games section of the mobile, and so i need my money back

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Ramuprasad Rupakula

from Hyderabad, Telangana

Oct 3, 2017

My mobile no is [protected]. For the past one week i am trying to send an SMS for issue of DSC which is mandotory and unable to send. with this problem i was not issued DSC till date, which is a process of 1 day.

L

lalit_mohan_kar

from Kolkata, West Bengal

Oct 3, 2017

Please refund the Security deposit deposited with interest as on date against my Land Line No.[protected] as I have surrender the instrument on dated 15.02.2017 at BSNL O/o SDO(T) Salipur, Cuttack, Bhubaneswar.

LALIT MOHAN KAR

A

Ashok Vasu

from Gagret, Himachal Pradesh

Oct 3, 2017

I do recharge through phonepe

mob: [protected]
recharge: 444
txn id:[protected]

H

heights ncft

from Tindivanam, Tamil Nadu

Oct 3, 2017

I lost my sim card on saturday[protected].
Please lock my number i.e.[protected]. custumer name: Murali.
Kindly inform the blocked information to number [protected]

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Address: 380022

Sir (S),

I am a customer of bsnl kankaria branch which has been worsening broadband services with scamming and frauding the customers like me with (Pre) re-charging for 3g broadband services but provided with 2g or even no services frequently in the validity period.

So, i in a mood to screw the happiness of bsnl especially kankaria branch personnel for their approach and attitude to helpless customers in the real need of service and follow up. They are pretty careless due to their permanent government jobs and targetless performance in the same job!!?

So, why not to make them realize unsecured in the job when they performing repeated failure with drastic carelessness and playing with time, money and energy of moral customers?

Thanks

A devastating customer

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Address: Guntur, Andhra Pradesh, 522003

Website: Bsnl

My phone number [protected], bsnl, andhra pradesh. I have recharged stv444 plan on[protected] which provides 4gb/day for 90 days. But my plan got expired on[protected] without any notification & my money 232rs was debited from my main balance for using mobile data without any intimation. I want my money refunded back to my account & see such incidents do not repeat again.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Oct 02, 2017

Updated by Suraj Kalangi There was no intimation that 30th September 2017 is the last day of my plan. And so I turned mobile data on and using on 30th sept night. The plan got expired and without any intimation it started using my main balance. Later my mobile data got turned off due to no balance & showed me 0rs balance. I have lost 232rs of main balance due to improper intimation of plan expiry & no acknowledgement to use main balance for data continuity. Its mere fault of bsnl of not intimating about the plan expiry and simply debiting my main balance without any intimation.

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Address: 614701

Dear Bsnl officers

This is Ahamed Munaskhan ([protected]) From Adirampattinam, Thanjavur District. Adirampattinam having Two Bsnl Tower. One is Bsnl Exchange and Second one is Big Jumma Masjid. If anyone call me the customer is out of coverage area message will come to bsnl.

Main issues is Signal drop and customer is out of coverage area.

Bsnl, i agree has got good coverage in india, but the worst part is that the signal is really bad.Inside and outside buildings the signal drop is so bad poor network

After so many complaints, its still the same. I am sure if bsnl signal problem is not rectified, there are lot of customers who have been using bsnl for so many years, will shift to another provider when the mnp comes into effect.

I kindly request bsnl to sort this signal problem at the earliest.

Regards,
Ahamed Munaskhan

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Address: Raebareli, Uttar Pradesh, 230132

Website: bsnl upeast

Please refund my money as bill paid for landline no [protected] was paid by mistake for [protected] an unactive account.5128 rupee was deducted from my hdfc debitcard today i. E, 30th september 2017. As today my landline bill was 512 rupees so i have downloaded bsnl app to pay bill through debitcard of hdfc bank. My landline no is [protected]. But at signing in app my std code was. Wrong instead of5341 it was registered 5342. Sors 5128 was debited from my debitcard. Please help me.

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Address: 313001

Sir, since last 03 months this phone is not working and more than 10 times complaint lodged but without attending it is closed with the remark problem resolved. Recently complaint no. [protected] not attended and closed. If you can't resolve the problem in 03 months better to disconnect this phone. Our landline no. Is[protected] and installed at 235-patho ki magri, subhash nagar, udaipur - 313001. More than 03 times such complaint lodged to bsnl but no positive response.

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Address: Shahjahanpur, Uttar Pradesh, 242401

My no [protected] is activated by service (Devotional) without my knowledge and debited rs 30 from my prepaid balance. I de activated above service by complain to customer care. But i could not get my unauthorized debited rs. 30 from my prepaid account. At 12:08:04, 29/09/2017. Please refund my debited rs 30 and not activate such services without consumer consent.

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I am the bsnl prepaid user for the last 10 years and from the beginning itself have registered the full dnd service and las t couple of months i am getting lot of advertisement calls and messages in this number so i again registered the full dnd on 9th sept 2017 and it says you have already registered the dnd so your request is invalid but still i am gettings advertisement calls and messages

Please do the needful

Dnd registered number [protected]

My contact number is [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

Jayakumar Padma

from Chennai, Tamil Nadu

Sep 29, 2017

I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is[protected]
J.Prasanna,
[protected].
jayak.[protected]@gmail.com

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Address: Chennai, Tamil Nadu, 600125

Website: [email protected]

My number is 23821447. Bsnl has offered a free package of games for one month. The period is going to elap se on 23.06.2017 i would like to deactivate my account. Now i am paying amount for it and i didn't open and use it and i am paying amount wastely for it. The toll free number [protected] is always busy and not responding. Hence, i would like to deactivate my account. Please do the needful.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

Devasheesh Singh

from Mathura, Uttar Pradesh

Sep 29, 2017

I am trying to send sms but it is failing . I have also sms pack bt it is also not working.

F

farookfrk

from Bengaluru, Karnataka

Sep 29, 2017

Request to provide the incoming call details of my family bsnl land line number[protected] on the date of[protected]... Because of we got a call from a dirty person...

Please send the details at Mail ID : [protected]@gmail.com

A

agbasant

from Gangtok, Sikkim

Sep 29, 2017

Dear sir.
our landline phone is dead for about 25 days...and this is too much...i hv registered complaints several times...bt no response...the telephone no.is[protected]

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Address: 231217

My telephone no.[protected]Asha yadav jr-362 hindalco colony, po renukkot dist sonebhadra (Up) which iihave surrendered /disconnected during the month of june 2017. Till now i have not received the refund amount. Please let me know the present status. At this time my security money was rs 2590.00 but i yet not received any information your branch office not agree against refund so i need clarification for this.

Waiting for your prompt reply.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

Asriv

from Muzaffarpur, Bihar

Sep 29, 2017

My landline no is [protected], I have WiFi connection of BSNL, Jaipur. Co provides very poor service and

it is frequently out of order despite of various complaint made . I have to make complaint on regular basis but there is no improvement in quality. I am regularly paying full amount of bill.

A

Arunupadhyay

from bhubaneswar, Odisha

Sep 29, 2017

Bharat Sanchar Nigam [BSNL] — forcible activation of hungama service

A phone came from BSNL Broad band service to enquire about service on my landline[protected]. For proper maintenance I was asked to send a code from my mobile number [protected] to 56677. Then a message came that BSNL HUNGAMA service has been activated at charge of Rs 170 per month. This may be deactivated.

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Address: West Tripura, Tripura, 799001

Hey there bsnl support team, i just wanted to say that from the past few days i am experiencing issues opening some websites as well as launching the well known gaming service, i. E, steam. I am a proud bsnl broadband user but i am now depressed with the fact that the steam service is not launching... The fact that i came to know this is because steam launches fully via jio connection but not with the broadband connection. Please help me

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

satish kumarsharma

from Samastipur, Bihar

Sep 29, 2017

Tablet is not working

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Address: Ernakulam, Kerala, 683571

Website: portal2.bsnl.in/myportal/techprocessreceipt.do

Hi,

I had made the payment for bsnl landline on 27th sept 2017 and lost 825/- rupees. But during the processing the screen of tech-process url throws an error. Please find the screen-shots for your verification.

+
https://imgur.com/a/qxOYr
+

Please let me know the procedure to refund the money.

Regards,
Naufal

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Address: 245301

Website: BSNL

Dear sir,
We are not getting signals for talking on phone on bsnl. Our village kakarana, post dhaulana distt hapur. We are searching signal by roam street to street.
Villagers are not able to use the mobile phone due to very weak signals and that is also place to place.

I hope you will raise our voice at correct plateform in bsnl.

Thanking you sir.

Vijay.

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Address: 641021

My landline doesn't work. Even-though the call from mobiles lets a ring, but our landline doesn't work or it-seems similar like a dead phone. Since we need the landline in working condition, we request the operator to go through our issue and solve the problem most earliest as possible. Hope we will get a good feedback for the customers from bsnl office. Please solve our problem, thanks.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 23, 2017

pappu77780's response Please activate sim connection as early as possible. Thank you

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N

nitinfsharma

from Aurangabad, Maharashtra

Sep 27, 2017

My landline number is[protected] do it immediately.deactivation of movie, music, games on hungama plan..plz refund my amount

A

Ahilma

from Chennai, Tamil Nadu

Sep 27, 2017

My old number is [protected] . It got deactivated accidentally. Please activate it as soon as possible along with 3G. Please

S

Shivlal41

from Maham, Haryana

Sep 28, 2017

Please deactivate BSNL e shiksha on my landline no[protected] as soon as possible.
Thanks

Shivlal
[protected]

P

pappu77780

from Dhanbad, Jharkhand

Sep 28, 2017

My bsnl prepaid sim is not working.please activate it soon.My bsnl mobile no. is [protected].
My alternate contact no. is [protected].

With great regards,
PAPPU KUMAR
Thank You.

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Address: Palakkad, Kerala, 678683

Website: bsnl portal2

Dear sir,
On 25 th september 2017 i made a payment of my landline bill through bsnl online portal 2 by my sbi debit card the amount was 920 rs. And i choose tech process gate way for payment. But it get failure and amount got deducted from my account. Kindly rectify the problem and refund my amount to my sbi account, vadakkenchery. Palakkad dist kerala.
Transaction no is[protected].
Time is 12:20 pm.
My e-mail: — [protected]@gmail.com
Thanks®ards
Chithra govindankutty.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

Jamzz Taying

from Kolkata, West Bengal

Sep 27, 2017

Dear Bhai Sahab Nahi [protected]@BSNL plzzz stop sending meh promotional msg like mujhe call karo 59090 par, kya free ho etc. bekaar ka msg dete ho, kya aap pareshan ho jo dusro ko pareshan karne meh lage ho, plzz stop sndng all this BEHUDA, BEKAAR, FALTU msg

S

Seenu Rathi

from Rajgarh, Madhya Pradesh

Sep 28, 2017

Sir,
my bsnl landline no[protected]
Mohan lal Rathi
Ghatabillod distt dhar m.p.

plese deactivat hungama

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Address: Sikar, Rajasthan, 332706

Dear sir,

This is with reference to the complain id - [protected] bsnl (Dated[protected] regarding - deactivation of vas service. I would like you to inform that after having telephonic conversation with your executive this was requested to deactivate the vas service which got automatically activated & launched a complain as referenced above. But still at the point i am getting charged for the same service and balance deduction persisting in the same manner it was before registering the complain dnd activ also. So, you are requested to do the needful and give a proper response in this regard. All msg's i have save if required i will provide you..in court.. So please do needful action capricious of bsnl

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 18, 2017

Dipak chaitram pawar's response Deactivate aritel payment bank account/regitaion my name is dipak chaitram pawar

Sep 27, 2017

Updated by JITENDRA KHARDIA Dear sir,

This is with reference to the complain ID - [protected] BSNL (Dated[protected] Regarding- Deactivation of VAS service. I would like you to inform that after having telephonic conversation with your executive this was requested to deactivate the VAS service which got automatically activated & launched a complain as referenced above. But still at the point I am getting charged for the same service and Balance deduction persisting in the same manner it was before registering the complain DND ACTIV ALSO . So, you are requested to do the needful and give a proper response in this regard. All MSG's I Have Save If required i will provide You..In Court ..So please Do needful action capricious of BSNL Mobile Number [protected]

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D

Dipak chaitram pawar

from Ratnagiri, Maharashtra

Sep 28, 2017

Please sir deactivate aritel payment bank account my name is Dipak chaitram Pawar

J

JITENDRA KHARDIA

from Delhi, Delhi

Oct 12, 2017

Why Deactivate that Airtel payment bank..??? What is the link between airtel and bsnl payment .??? I cant understand...

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