Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir,

I being a consumer of bsnl services availed a service of broadband connectivity for internet (Land line no:[protected].
Every month i was receiving the bills & i was making the payment in time.
In july month i had received a bill of rs.945/- which i had cleared on 21.08.2017 at post office.

Again, for the month of aug i had received the bill as 944.79+815.09 (Previous balance+current bill amount).

When i had tried to pay the bill online it is showing as rs.1, 760/-.

Regarding this i tired to complaint at custumer care at [protected] but ther regreted to confirm the old payment. Neither they were logging my complaint nor providing any other conact no so that i can request them & i tried in selfcare portal but it wsa not taking complaint as the old complaint was open since long time (Approx3months)

I was away from home town & my parents cant rome around your offices as they are old.

The point is why should i pay rs.1, 760/- while my bill was 815.09 only again they will charge me penalty if if i wont pay the bill in time & why should i suffer if the coordination between india post & bsnl was not good.

I have taken a landline bsnl ftth connection[protected] for my house, which was installed on 28th august. Now i understand that the ups given to me is without the battery which means the so-called ups is only an adapter for the modem, not ups. This is reported to the concerned engineer in bsnl, but he said that he cann't help it, as the equipment is coming without battery.
This means that it is a cheating case and i need this battery as soon as possible to use the telephone even when electricity is cut.
For your information i have paid rs 1690/- (1199 plan+500 deposit) plus 1237/- during the first month itself. So i am waiting for a solution; otherwise i have to report to consumer protection authority
My address:
K. C. George, kochumangalathu, m c road, thiruvalla 689101
E-mail: [protected]@triang.in, tel: [protected]

Sir/madam
My landline number is[protected]. My complaint is that, from last six months i face the discontinue service of my landline. It is every time goes dead and did not give good service. Every time they solve the problem temporarily and go, after two three days line goes dead. Every time i booked the complaints regarding this. But now bsnl don’t care and not come to solve the problem. I had paid bill every month or rarely i paid in two three months. The reason was this; they do not giving continuous service to me. So, why should i pay the bill in time?
Last two months, again i am trying to lodge the complaints, but the machine says that, you have already lodged the complaints, and your complaints will solve very soon. But still no one has come from company to solve this problem.
So please it is humbly request to solve my problems. For this either they gives free landline service for next six months or return my amount on the bill when landline is not working, because it’s their fault, they send me bills every month without fails, but they do not given me service continue.

Dear sir/madam
If my address in aadhar card belongs to another state that is a. P. And i am working in uttara khand using the sim card of bsnl up west. And i asked in haldwani bsnl office to link my aadhar number. But soft ware is not supporting at the present time. So let me know how to get ekyc verified to my mobile number with my aadhar card number.

We had requested for shift of 2 landline numbers[protected] & [protected]) pertaining to a school office moved from bangalore 560005 to bangalore 560043. Each time we follow-up they keep saying cable is cut or new cable has to be laid, road widening work and so shift will delay.

Ours is a school for the weaker section of sobriety and this is the parental link that we have as emails and sms are not possible with parents. Can the bsnl authorities do something about getting our phone shifted asap.

I am using bsnl sim from past 7 years and from past 6 months my outgoing message is not going i want to port my bsnl prepaid to bsnl postpaid may i plz request you to resolve my problem as soon as possible. My banlmob no. [protected]. Kindly resolve the problem soon. 1st the banl service was very high and now a days its very bad i am calling to customer care daily they are not responding to my problem. So i thought t raise a complaint kindly do the needful.

Sir i am using bsnl no-[protected]. Without my permission e shiksha services has been activated on my land line number and bill of 898.40 rs added to my land line bill. They said to me that you will be asked before activate it. But they didn"t. They misguided me. I want to deactivate this service and i will go to consumer court againt bsnl and e-shiksha if my balance is not refunded. I request you to help me if possible. I shall highly obliged to you.

When i call 20 seconds talking after call is single side voice and seconds are running but call not discunected. I try to cut the call but no hopes. This is not my first problem, so many times it's faced but i hope to improve the services. I don't know english fluently so i write shortly. So i hope to improve the signals and calldrop problem. Thanking you

Respected management
Of bharat sanchar nigam (Bsnl).

Request for provide me a last paid bill payment as early as possible, mobile number [protected]. E-mail : [protected]@giftincorp. Online. I request you to consider this mail and do the needful as early as possible where as i can submit the bill for my it returns as per the rules of government of india

Warm regards

I am regd on selfcare portal for my ll[protected].in past i could login to the portal and change the tariff plans for my broadband connxn but not the portal says to contact nearest csr to avail this facility.
Kindly let me know why it has been withdrawn and want to have this facility working so that i can change my bb plans as and when required without going to bsnl office everytime

Bsnl has not provided us the services (Both landline & broadband was not working from 22/07/2017 to 31/07/2017) and we have made the above complaint (Also the mail was sent to bsnl portalhelpdesk) but there is no response till date. Last month we received call from bsnl executive that this amount will be refunded next bill but there is no refund in my current month bill.

Ref :complain no guj/co/2017/4976 - 28/08/2017 - no revert received till date

Grievance mail sent to : [protected]@bsnl.co.in 12/09/2017 - no revert received till date

These people are scam. I got a call today by a representative of bsnl, she asked me whether my internet is working fine or not. I told her i had complained earlier this morning regarding internet problem. She asked to follow the procedure, as i kept asking questions she kept saying i should follow the procedure to raise customer complaint no. She asked my email id name and no. And asked me to msg bvas on 56677 within seconds to this she cut the phone and emails starting popping up on my email id that-

-thank you for showing interest in subscribing to entertainment unlimited @ rs. 170/- per month (Stream/download music&video) via your bsnl broadband account. We have verified your subscription request successfully.
-thank you for showing interest in subscribing to blockbuster @ rs. 170/- pm via your bsnl broadband account. We have verified your subscription request successfully.
-thank you for showing interest in subscribing to gaming cafe @ rs. 70/- per month (Play online games) via your bsnl broadband account. We have verified your subscription request successfully.

I was cheated and subscribed by a call by a bsnl customer care support asking me send a message for my proper internet connection. This is scam. I want to take legal action these guys.
They will add all this amount to my next billing cycle without my consent. I am furious at bsnl. I am attaching the photo of the no. I got the call from.

Dear sir,
Today while i was coming in to asansol by patna bilaspur super fast express, my mobile loaded with bsnl sim card no. [protected] was stolen from the train.
Request you to please block the above sim card immediately, with an intimation to the undersigned.

Yours faithfully

Surajit bose
Chinakuri
Neamatpur
Asansol
Mb : [protected]

Please phone on kro... Hmare ynhaa bhot problms chl rha haii... Pllease try to understand... Hme argntly required haii... I think pass me koi vaayr toota hua h,... Ynhaa cheq kr lijiy... Compny ka phone 5 din se band prhaa h... Kitnii baar complain krenge hum aapko... Jo b prblm hotaa h use jldii se thik kriye na... Kisi ki v complain aatii h toh use pending me kyu daalte ho aap log... Apna kaam tym se kriye na... Aap logo ki vjh se hme bhot prblms aati h aap log apna kaam thik tym pr krenge toh koi issue naii bnega... Aise lazy typ se kaam krnaa bnd kriye
Or hmaare ynhaa jldii se aake thik kr dijiye... Goodby

Name ranganathan v
Phone no add-on card no [protected]
A/c no
Old address g-4 aswamedha 119 (Old no 87) velachery road, guindy chennai 600043
New address block 112 flat h-1 jains green acres 91 darga road zamin pallavaram chennai 60043
Complaint docket no. Bsnl ;2i06778791
As i have moved to new location consequent to my selling the guindy plot request the change in address of billing. If not done, linking with aadhar maybe affected
Request early action

Sir,
I had recharge rs.444 data plan to my bsnl mobile no [protected].. The amount of rs.444 is debited from my SBI savings a/c ([protected]).. But, the recharge is not yet received so far.. So, I request you to recharge my mobile number [protected] to rs.444 data plan or refund my amount to my SBI savings a/c ([protected]).. State Bank Internet Banking, Transaction Ref No IGACBDZAW6, BSNL_Recharge_Ref No JSBI[protected] for Rs.444.0 on 21-Sep-17 13:10...
Thanking you sir..
-with regards

An amount of rs 110 deducted from my sbi accout through bill desk on 20/09/2017 but not credited to my bsnl accout. Sbi transaction number isjsbi[protected]gacayfxi dated september 20 ; 2017. The state bank of india shows an amount of rs 119 withdrawl from my accout and credited to bsnl. But my bsnl account has not been credited with the same amout. You are kindly requested either to get the amount credited to my bsnl accout or refund the amount back to my bank account.

Hi, worst experience, bsnl cut off our services as we didn't paid the bill, next day i paid the bill through paytm, now almost 3days we did not get any service from bsnl, still phone is dead & broadband server is off, whenever we are calling our local service providers bsnl office they are not giving proper response, some time they say some wire cutt off & etc... No one is taking our issue seriously.
Now will deactivate this service.
Worst experience

I got a call from bsnl 7 8 months back. They said about some free music, free games, free movies. They asked for my email id and i gave it, i did not even subscribe to ur plan. But from that month my landline bill is above 3000. We dont even use landline. All this is because ur hungama plan. Who gave u permision to subscribe without our permission??? Please unsubsricbe it and refund oru money back

I was using a bsnl combo broadband plan of 1199, but since we wished to upgrade to higher speed plan, we gave a written application in the camp branch of bsnl office in pune. We requested them to kindly activate broadband plan of 2841 which according to the online information, provides a speed upto 16mbps uphill 100gb.
However, a week after submitting the application we still didn't find any change in our internet speed. On calling the bsnl office, the front desk staff, mrs. Pandit tells me that its a technical issue and out of her scope of help. She tells me to contact mr. Vijayendra (Technically assistance), who in turn tells me that the problem is to be solved by the office staff as it is out of his scope of help. Still waiting after almost 10 days with no help, neither from the front desk nor from technical department.