Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Bsnl has not provided us the services (Both landline & broadband was not working from 22/07/2017 to 31/07/2017) and we have made the above complaint (Also the mail was sent to bsnl portalhelpdesk) but there is no response till date. Last month we received call from bsnl executive that this amount will be refunded next bill but there is no refund in my current month bill.

Ref :complain no guj/co/2017/4976 - 28/08/2017 - no revert received till date

Grievance mail sent to : [protected]@bsnl.co.in 12/09/2017 - no revert received till date

These people are scam. I got a call today by a representative of bsnl, she asked me whether my internet is working fine or not. I told her i had complained earlier this morning regarding internet problem. She asked to follow the procedure, as i kept asking questions she kept saying i should follow the procedure to raise customer complaint no. She asked my email id name and no. And asked me to msg bvas on 56677 within seconds to this she cut the phone and emails starting popping up on my email id that-

-thank you for showing interest in subscribing to entertainment unlimited @ rs. 170/- per month (Stream/download music&video) via your bsnl broadband account. We have verified your subscription request successfully.
-thank you for showing interest in subscribing to blockbuster @ rs. 170/- pm via your bsnl broadband account. We have verified your subscription request successfully.
-thank you for showing interest in subscribing to gaming cafe @ rs. 70/- per month (Play online games) via your bsnl broadband account. We have verified your subscription request successfully.

I was cheated and subscribed by a call by a bsnl customer care support asking me send a message for my proper internet connection. This is scam. I want to take legal action these guys.
They will add all this amount to my next billing cycle without my consent. I am furious at bsnl. I am attaching the photo of the no. I got the call from.

Dear sir,
Today while i was coming in to asansol by patna bilaspur super fast express, my mobile loaded with bsnl sim card no. [protected] was stolen from the train.
Request you to please block the above sim card immediately, with an intimation to the undersigned.

Yours faithfully

Surajit bose
Chinakuri
Neamatpur
Asansol
Mb : [protected]

Please phone on kro... Hmare ynhaa bhot problms chl rha haii... Pllease try to understand... Hme argntly required haii... I think pass me koi vaayr toota hua h,... Ynhaa cheq kr lijiy... Compny ka phone 5 din se band prhaa h... Kitnii baar complain krenge hum aapko... Jo b prblm hotaa h use jldii se thik kriye na... Kisi ki v complain aatii h toh use pending me kyu daalte ho aap log... Apna kaam tym se kriye na... Aap logo ki vjh se hme bhot prblms aati h aap log apna kaam thik tym pr krenge toh koi issue naii bnega... Aise lazy typ se kaam krnaa bnd kriye
Or hmaare ynhaa jldii se aake thik kr dijiye... Goodby

Name ranganathan v
Phone no add-on card no [protected]
A/c no
Old address g-4 aswamedha 119 (Old no 87) velachery road, guindy chennai 600043
New address block 112 flat h-1 jains green acres 91 darga road zamin pallavaram chennai 60043
Complaint docket no. Bsnl ;2i06778791
As i have moved to new location consequent to my selling the guindy plot request the change in address of billing. If not done, linking with aadhar maybe affected
Request early action

Sir,
I had recharge rs.444 data plan to my bsnl mobile no [protected].. The amount of rs.444 is debited from my SBI savings a/c ([protected]).. But, the recharge is not yet received so far.. So, I request you to recharge my mobile number [protected] to rs.444 data plan or refund my amount to my SBI savings a/c ([protected]).. State Bank Internet Banking, Transaction Ref No IGACBDZAW6, BSNL_Recharge_Ref No JSBI[protected] for Rs.444.0 on 21-Sep-17 13:10...
Thanking you sir..
-with regards

An amount of rs 110 deducted from my sbi accout through bill desk on 20/09/2017 but not credited to my bsnl accout. Sbi transaction number isjsbi[protected]gacayfxi dated september 20 ; 2017. The state bank of india shows an amount of rs 119 withdrawl from my accout and credited to bsnl. But my bsnl account has not been credited with the same amout. You are kindly requested either to get the amount credited to my bsnl accout or refund the amount back to my bank account.

Hi, worst experience, bsnl cut off our services as we didn't paid the bill, next day i paid the bill through paytm, now almost 3days we did not get any service from bsnl, still phone is dead & broadband server is off, whenever we are calling our local service providers bsnl office they are not giving proper response, some time they say some wire cutt off & etc... No one is taking our issue seriously.
Now will deactivate this service.
Worst experience

I got a call from bsnl 7 8 months back. They said about some free music, free games, free movies. They asked for my email id and i gave it, i did not even subscribe to ur plan. But from that month my landline bill is above 3000. We dont even use landline. All this is because ur hungama plan. Who gave u permision to subscribe without our permission??? Please unsubsricbe it and refund oru money back

I was using a bsnl combo broadband plan of 1199, but since we wished to upgrade to higher speed plan, we gave a written application in the camp branch of bsnl office in pune. We requested them to kindly activate broadband plan of 2841 which according to the online information, provides a speed upto 16mbps uphill 100gb.
However, a week after submitting the application we still didn't find any change in our internet speed. On calling the bsnl office, the front desk staff, mrs. Pandit tells me that its a technical issue and out of her scope of help. She tells me to contact mr. Vijayendra (Technically assistance), who in turn tells me that the problem is to be solved by the office staff as it is out of his scope of help. Still waiting after almost 10 days with no help, neither from the front desk nor from technical department.

Bsnl flower bazaar office functions very pathetic. I'd posted a courier for establishing ecs (Auto debit payment) for my monthly bills. It reached them 29-aug-17 as confirmed by courier company. Today is sep 20th and they still have not activated ecs for my connection!! More harrowing than this is the fact that i can't reach to any of their staff in that office.

I've tried[protected]They said it is mobile section when i called first time. After that, i called thrice but they never picked call!!),
[protected]A lady attended my first call and said i’ve to come in person!! Then, what's the point in me sending a courier!! When asked for branch manager number, she didn’t give and just hung up the phone in the middle!!)

I also called 2539 6767 and[protected] but nobody ever attends the calls!!

I also called bsnl helpdesk centralized number[protected] they at least listened to my issue but ultimately told action is pending with concerned branch and asked to check after a week. But even after 3 weeks, nothing changed. And these helpdesk guys have no way to reach the flower bazaar branch guys!!

Really pathetic customer service* i don't get why they can't given an easy online facility to enroll for ecs - so many other phone companies do that so easily. No wonder people are running away from bsnl!!

Bsnl does have an online complaint site - i registered a complaint there - but they simply closed it the next day without resolving the issue and without even calling the customer — again another pathetic example of customer service

Sir,
I'm m. Navin goud from raichur, karnataka. My landline telephone no. Is[protected].
I would like to inform to you that my bsnl broadband internet network is getting
Disconnected frequently, in the beginning it started to disconnect every two months,
Then every one month, then every fifteen days, then every ten days, then every week and
Now it is disconnecting every alternate day. Whenever i contact bsnl customer care
[protected], they would assure me it will be rectified within 24 hours. I even complain that
It is disconnecting frequently. Nothing is done to rectify it. What is the use of rectifying
It within 24 hours as it will be disconnected again the next day. Bsnl is providing a very
Bad service as far as myself is concerned. I'm fed up of complaining every other day.
Please i request you to resolve my concerned problem. Whenever i lose the broadband network
One of the lights fade-away & it is the 'alarm/voip' light on the modem, while power +
Lan4 + gepon lights remain switched on every-time. Please rectify it as soon as possible.
I hope it will resolved at the earliest. Thanking you. M. Navin goud
[protected]

Sir/madam,

On 19.09.2017 at 3.17 p. M. When my son tried to open his e-mail, a security risk message was flashed and a four letter code word was sent to his mail asking him to send the code to number 56677 through his mobile. Believing it to be a code for e-mail security he sent it to the given number. But, immediately he received a call from the bsnl-hungama services telling him that they have activated bsnl-hungama services on our landline-broadband. Also he received messages on our mobile telling that they have activated the following:-

(1) bsnl-hungama service entertainment unlimited (Rs.170 per month),
(2) bsnl-hungama service blockbuster (Rs.170 per month) and
(3) bsnl-hungama service gaming cafe (Rs.70 per month).

They also sent us the messages giving newly opened e-mail ids in our name and passwords to open them. But we became alert and so far we have not opened them.

We do not want these services which have been opened without our consent. We also came to know they are cheating on innocent customers like this.

So, i request you to kindly deactivate the above shown bsnl-hungama services immediately and also please refund us the amount that has been charged on account of this on our bill.

Our land line number is:[protected].

Thanking you,

Yours sincerly,
Anitha. H.

1. I have strong doubt that my bsnl land line no 2459999 is being tapped. I have already submitted a complaint in this regard and i have received a call from the telephone department inquiring about the complaint. I was told that it is not possible to tap my landline. However what if some one who is an ex-employ of bsnl and have access to the exchange operator will definitely
Be able to listen to my conversation.

2. Subsequently my mother received a call from a lady saying she is calling from bsnl telephone exchange, wherein she inquired abt the complaint and was advising my mother not to discuss family matter on phone. I ask, who is she to say anything like that?

3. Previously also my mother received a call from a lady again indicating that she is from bsnl office and she was asking that many call are made on a particular number and was inquiring about the owner of the number. I believed no telephone company has any right to ask such question to any cunsumer.

4.in view of the above i would request that the matter be investigated and i may be informed accordingly.

Regard
S vineesh kumar
[protected]

The bsnl selfcare portal doesnt have an option to request for discontinuation of landline services.
The phone is dead for over a month and still the rental bill comes. If the bill is not paid in time the connection will be barred from outgoing.
On making a telephone dead complaint there is absolutely no response.
The equipment lies dead for close to half of the year and by the time the service man comes and repairs, the billing cycle comes without the usage.
Unnecessary 700+ inr is being paid on this useless bsnl landline connection and with the same amount we will get good amount of talktime on any subscriber.
Hence requesting for connection disconnection of number:[protected]

My name is vinod kumar sharma and my mobie number is [protected] that want puck code which sim card number is[protected]

Right now phone not started without puck code therefore i request that please as earliest provide me above referred sim card's puck code.
I not know how i get puck code.

Please provide me puck code urgently.

Thanks

We have installed broad band, land line phone since last year and pay more than 5000/ rs but not use a single minute of broad band and not more than 40 days of land line due to very very poor service. Now last week i have given application for disconnected the broad band and very soon i will disconnected land line also. It is very bad experience of my life with bsnl.

My mobile no.[protected] has been deactivated by ao (Tr) cellone for non payment of dues. I submit that i were outside the country from 3rdjune to 3rd september 2017. And could not get my communication thru. As the otp sent by my bank sbi could not be obtained in view of bsnl 's unilateral action. I paid all dues to bsnl on return including that of airtel (The mobile no. Was transported to bsnl few months back.) the ao is adament and said that i should procure allreceipts including airtel which is elusive. I request you to cancel the deactivated mobile and hence forth i will not be responsible for the usage.

Ramesh prasad

I have a landline and a broadband connection of bsnl. From last two months i have a issue in broadband connection, i used to complaint in bsnl office in bapawar kalan tehsil sangod dist. Kota. But no one even listen to complaint. There is not proper staff in bapawar and most of the time the office remains locked. Plz solve the prblm for following details
Landline no.[protected]
Name - chandra prakash gupta

Alternate no.[protected]

Dear sir/mam
I had a bsnl postpaid connection which no. Is [protected]. On this no. January and february bill some wrong charges were added which i dint use so i can't pay this amount please waiver off that much amount.. I went to bsnl office bijnor but dint get proper solution.. Please check this no.'s bill and waiver off extra amount.
Thanks
Regards
Saddam husan
[protected]