Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
Kindly send the details of call history list of all incoming & outgoing calls of my bsnl prepaid sim no:[protected] from 01.08.2017 to till date, i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
Thanks

My email id: [protected]@gmail.com

For mobile number [protected] i have opted for caller tune. I have selected a tamil song from tamil category and the charges was deducted. But the song setted by them was hindi. I thought there must be some technical issues. So i called customer care. The call was attended by sumithra and she told there must be some charges for changing the song and am ready to pay it. While am asking what's problem why the song was setted wrongly but she replied harshly am only selected the wrong song and point out me for the problem. I have asked her how can i select a hindi song from the tamil menu she continually told me they are correct and am only selected wrong. So i have booked an complaint. Now am not ready to continue with this irresponsible operator. So now i want my deducted charges back.

Then complaint number 7i02tn304896

Dear sir,
Please reactivate my old and first connection of bsnl excel no.[protected]
It was deactivated due to nonusase.
Now this no. Is deactivated but i want to use this no. Again
I request you to reactivate this mobile number.

Please reactivate or inform process for the same.
I hope that my complaint will resolved by you.
I shall be obliged forever.

I got a phone from bsnl they ask me any complaint of bsnl broad band services i said about the low speed of broad band they said send sms bvas at 56677. I send the sms and i got the reply that my no. Is incorrect i. E. Not registered. After some time i got 3 to 4 massages from bsnl hungama services that i have activated the service and it;s bill will come along with broad band bill. This way bsnl hungama activated their hungama service from me and they cheated me. I want to deactivate the service on immediate effect.

The old sim is not working so activate my number fast i was waiting at your office today and many days for the activation of sim but the all days go so busy with interact with the well officer so i was request to activate my own no [protected] because my work load of every work is depend on this activation of sim and i[censored] read this so reply fast i wait for answer...

I have a smart phone of very good quality (Moto g5 plus) and strengthen of receiving / showing the signals by mobile are excellent inside the house but not able to speak or receive a call how and why? Secondly, sometimes strengthen of signals become zero for 4-5 minutes and disturbing disturbing even outside the house how and why? Is there any solution for this problem?

I am parth h ravani from karanataka. I got a call on my landline[protected] from a bsnl ofiice, bangalore they asked me to send sms "bvas" to 56677 for getting the new tollfree number for future queries of my landline and broadband services. As instructed i sent the message and they asked for my mail i gave it but after few minutes i got the mail stating that i successfully subscribed for bsnl hungama entertainment services @ rs.170/- pm, gaming cafe @ rs.70/- pm and blockbuster @ rs.170/- pm. I was like when did i subscribed for these services for the whopping amount of rs. 410, i m not satisfied for these kind of services. I think this the new technique of robbery.

Sir
My bsnl broad band connection phone number[protected]
Customer id [protected]
Account no [protected]
I am not any requests of hungama subscription but auto activate hungama subscription. Local telephone office not response any problems.

Please deactivate all hungama subscription and solve the extra bill payment.

Ravi shankar kumar
Mob. No [protected]

I have been trying to call my contacts of reliance jio from bsnl landline for the past 2 months but i always get a message that this is not the right number. First i thought that it is an exchange problem but later realized that for all the jio numbers i am either getting an engaged tone or the above message. I don't know that am i the only person who has this problem or there are others too.

Hi sir,

I was a bsnl cell one customer and my number was [protected]. It was a post paid connection in kerala circle. Later i ported from bsnl to another provider. Now in the portal, the due is showing as -₹639. So that means ₹639 as credit. Kindly do the needful to get it credited to my account as soon as possible.

Regards,
Aneesh
[protected]

I am trying to login to self care web portal. I am a registered user of cswc. I did not used it for a while. At the time of initial registration, my cellular number used for the same (Registration), is different of what i am using right now.
When i opened the site https://selfcare.bsnl.co.in/tungsten/UI/facelets/login.xhtml. it is prompting to enter my user id which is my new e-mail id, then asking to enter captcha of letters (Capitals). Then click login, next screen opens to enter password along with the already existing user id displayed. Then click next tab in the bottom right of the screen, which opens another screen, which states account details which displays blank details, as i have not yet entered my account details, where at the left bottom of the screen has a tab named add account details, then press next tab at the bottom, then the account details screen opens to enter the details of the account land line, where we can choose wireless (Land line) or mobile, then normal/eps customer, which i have chosen wireless and normal for respective fields. Then enter other fields like customer id, account number and the service id (Land line with std code) then click next tab which opens another screen for account details to confirm mobile number initially registered with the self care portal, which displays a portion of the number for example 11xxxxxx11, then when you fill the available mobile number in the confirm mobile field, it will send an otp to the initially registered mobile number. Then the account is updated with the latest details. Here i am stuck with the confirm mobile number, which was deactivated for not using it for a long time issued by airtel, my initial registered number, so i called our customer care service of both landline and broadband services, and brought to their kind notice that my initial registered mobile number (Sim) is no more working or with me due to the deactivation for not using it for a long time, also initially there is no gsm or gprs service entailed to that old mobile number, that is the same time when broadband is not in use or installed, only dialup modem days.
So i requested them to update, reset or activate my new mobile number, so that i can add account details and use it as usual. Even in my customer profile has options to update or edit my e-mail address and mobile number, still, when i go to that very last screen to confirm my mobile number, it is not showing the newly registered or activated or reset number to enter into confirm mobile number field, so that i can enter the otp sent to my new mobile number and update or register my account details and use it here-forth.

R/sir,
I already pay my bill of jun-17 on[protected] at post office 122104 ferozpur jhirka.
But now it also included in my next bill of july-17 with penalty, i paid my this months bill only. But now it shown pending bill amount 1072/- of june-17. Kindly resolve this problem and update pendig amount.
Pls find attachment.
Contact me [protected]

That, myself, chayan banerjee, residing at tentulberia, garia station road 1st lane, p. O.: garia, near bank of baroda, kolkata 700 084, having a broad band & landline connection against phone no.: 2432 7103 vide ref. No.: [protected].

That, for the last couple of months, i’m facing one serious problem regarding the billing amount against my aforesaid connection. Sometimes amounts reached to rs. 984.00 /- (Paid on 03.05.2017 vide transaction id: fcdr[protected] and on this month amounts reached to rs. 720.00 /-. But as a matter of fact that my monthly charge has been fixed at the rate of rs. 499 /- per month as per my plan it will never exceed beyond rs. 600.00 /-, i[censored]sage of telephone will not occur.

My aarea at po.ta vav di. BANASKANTHA pin:385575 jaha pe airtel vodafone jio idea ne 2016 aur 2017 me 3g 4g internet seva de diya hai. aur jaha tak bsnl ka saval hai to yaha pe 2g ka internet thik tarah se nhi mil raha hai to krupya BSNL ke genrel manager sir ko binti hai ki hume jald se jald BSNL Ka 3G AUR 4G ka internet ki seva mile ae si aapse ummid rakhte hai my Mo.no.[protected] VAV GUJARAT PIN 385575

Hi, i have bsnl number o[censored]p west. I have taken this in jan 2012. Now i have shifted to delhi ncr. I have submitted a port request to port in airtel. But bsnl always say contractual obligation violation when i make port request. I have tried to port twice, but every time i get same error. Customer care is not telling the issue of this problem. They always say call us after 2 hours

I want to port my bsnl up west number to jio uttarakhand. But bsnlhas rejected my request due to the contractual obligation, which is false. My mobile number is prepaid and there are no dues with bsnl hence why they are creating a problem by rejecting port out request. Kindly pass my mnp request and let me port out my number [protected].
Himanshu chauhan
Thanks

Sir,
Most respectfully i beg to say that i have been using my landline telephone with broadband for last more than 11 years.
1. I have been paying my bills regularly .
2. I have noticed from long time that my telephone often remains as dead.Sometimes the broadband remains active despite that.But when telephone remains dead without any ringtone, if i call to my landline from my mobile then i get the reply that my telephone is busy.
3.Sometimes i get reply as hello from someone just for one time then no reply.
4.sometimes my mobile reflect that i have talked for certain period whereas my telephone is without any ringtone which is just near me.
5. on 28/08/2017 i have made an inquiry in your department and have found that somebody/s have used my telephone during the month of June to August, 2017 for number of times.
6. I hardly use my landline for calling for local and/or STD within the week except 2/3 calls on Sunday.
7. Now at present the time is 21:30 and my landline telephone is showing as dead.
So i request you to make an inquiry and give me details regarding the details of the call list first from June to August 31, 2017 and then and then i shall lodge my detail complaint with necessary particulars and for remedy.

With regards-
Ratul Goswami, Advocate
Katiram Medhi Road, Opp.Udesna Hall, Dispur, Guwahati-781006.

Landline No.[protected]

e mail [protected]@gmail.com

Prti sri manajar sir my mo. No [protected] par date:27/08/2017 time: 02:43pm miss call +[protected] par se aaya aur hamne is no. Pe call kiya to 25secaund me 60rs mere no. Se kat diya gaya hai.. Itne rs to isd call kre to bhi nahi katte hai. Fir mere belence me se q kat diya gaya hai? 1503 pe call kiya to bataya ki aapne internet call kiya hai. Lekin paisepaise to bsnl co. Ne hi ka te hai. Na kya ye miss call marne wallo ko bsnl comision de ti hai. Jo is tarh consumer ko itne 60rs je si rakam ka niksan bhugtna pade krupya mu je me ra belence vapas ki ji ae. Anytha ae si seva bsnl ne de rakhi costumer ko lutne ki aapkeaapke costumer hi tut tut jayenge

Dear sir iam senior citizenretired from banking sector using the landline telephone no'[protected]. I
Now days iamnot using the broadbond services since iam always out of station hence irequest you to cancelmy broadbond services from the month of september2017 onwards. Pl kindly disconnect the broadbond services from that date onwards and i request you to kindly provide me std connection to my phone [protected] at the earliest.

Thanks. Communicate the same to my mob [protected].

Yours faithfully
T. R. Ramachandran

The applicant possessing the mobile no.[protected] most respectfully submits as under:-

1. That the applicant has been using the above noted mobile number since long back. But on[protected] at 11.04 a. M.,[protected] at 11.37 a. M. And last on[protected] at 3.05 p. M. Without making any call on serbia no.[protected] from my number [protected] and without making any call each time i got sms that the amount of rs.54/- from my account has been deducted.
2. That it is further submitted that being aggrieved by the said sms coupled with 2-3 times deduction of rs.54/- from my number the customer care of bsnl had been contacted severally and latest on[protected] at 5.20 p. M. But the cc representatives instead of replying affirmatively had feeling helpless raised their hands.
3. That making complaint against said call and deduction has went in vain and my amount rs.54 x 3=162/- deducted sans my fault of calling on the serbia number too mischievously has not been refunded which tantamount to harassment of a free consumer.
It is therefore requested kindly to take note of this complaint and by stopping/ blocking such type of fake sms/call may kindly refund my rs.54 x 3 = 162/- in the account of no.[protected].
Thanking you,