Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I ported my number to BSNL on October 28, 2015. Then after my sad days started. Frequent call drops, network unavailable even if i'm in bangalore itself. BSNL also doesn't provide service of "Call forwarding" to other network mobile numbers. I contacted BSNL custumer care, the real hell . I bet try calling customer care and make them understand your problem !! I contacted customer care several times, nothing worked. I finally gave up and now maintaning IDEAL sim too. I realised BSNL is and wanted to port back to other network, but according to Telecom rule, we have to be in same network for 90 days after porting ...Now i'm counting days... Why government bodies are not customer service focused ?? No work ethics... All incompetent people ...Government has to take serious steps against this...

I am Smt. Manjula Kataria (Landline No.[protected], has taken a broadband connection on 18.11.2015 & my trouble/ problems has started from the same day.as i was unable to get any services even after making n no. of service request of Engineer visit. butnothing concrete action taken by bsnl.my complaint ids are as under [protected](20.11.2015) [protected](27.11.2015) [protected](28.11.2015) i have even tried to contact local authorities on following no. [protected] [protected] [protected] [protected](Mr. N.K tandaon) [protected](Mr. Praveen Bhagwat) [protected] (Mr. Manish) but all of the above no. s are not so kind to even pickup the phones. Now, i am forced to discontinue the services of BSNL Broadband.

I have submitted application for a landline on Nov 14th in BSNL Ulsoor office, bANGALORE and they are yet to provide me a connection, The allotted land line no is [protected]. It is now more than two weeks. Airtel promised a phone within few days but I still opted for BSNL to support the Govt Kindly do something as BSNL mobile network inside my house is also very poor

Dear sir,
My name is Ankur Verma and my BSNL Landline Number is[protected]UP West).
Sir, I bought a new connection in the month of August 2015 with internet broadband service. After installation i got the first bill for my landline bill.
And i paid for the bill for August and September. But sir, in the month of October they charged me with huge amount of local calls. And i am asking for the dialled local call details to the telephone exchange, they are not listening me and refused to give details.
I am the owner of the telephone connection so i have right to know about the payments and i did not dialled those calls.

I Santosh Kumari Daughter of late Sh.Arjun Singh Dalal have requested to bsnl many times to disconnect the above said connection after the death of my father on 23.12.2014, but the bsnl deptt is regularly sending bills after inclusion of surcharge on surcharge instead of sending me security deposited by my father. I humbly request to please solve my problem and release the security in my name. My mobile phone No. is [protected], [protected]

I am having BSNL Broadband Line Connection[protected]. During last month billing I found they charged me with an amount of Rs.92.59 as Charges for Hungama Services which we have not made any request for activation.

I made the payment and request them to refund the same which we have not requested. However, BSNL Hungama Customer Care has abruptly refused and confirmed that they will not refund the amount.

BSNL-Hungama is very clever in charging the amount as adjustment to many customers. They knew very well that they need to refund the Money hence they didn't charge any Tax on such services and shown separately as "Adjustments"

BSNL is harassing innocent Customers by activating the Services on their own and while making complaint they simply stating that Customers have activated it.

Kindly take up with BSNL and arrange to refund the Money to me and to all such innocent Customers who have been harassed.

Thanks & Regards

T. Shanmuga Moorthy
A-101, Dream Avenue Society, Sheikhrewadi, Nashik Road, Nashik-422 101.
BSNL Land Line[protected]
Mobile +91 [protected]

This the irony of BSNL, Landline no[protected]Bhojpur) in the name of my mother. This Telephone is not working for last four months, every time my mother called to customer care/ BSNL officials, they simply give assurance. All consumers has disconnected their LL except us on that village on hope of every thing could be OK.
Request the BSNL official to do the needful, my parents are 65+ years old living in village.They fall ill of going & requesting to Telecom officials. Next move is to claim compensation only.
KIndly do the neeful- Ashok Kumar

My landphone is not working. my mother aged about 90 will be alone in home during day time. when any need arises, she is left without any choice. i have given the complaint several times. i think consumer can be treated in a better way than this. please consider my request as soon as possible. my landphone number is [protected].

My wi-fi ([protected]) facility at my house is so week and what bsnl promised while providing connection turned out to be false. Net work functions in only one room wherein the router is placed. I complained many times to the local bsnl but in vain. Kindly arrange to help improve the service. Thanking you, K K Kumar

Sir i have made a online transaction of rs.2388. The transaction was made on 18th august 2015, the payment was through bsnl mobile app. I tried to pay several times and due to slow internet connection many times failed. But in one attempt the amount was debited from my bank account. but still it has not been yet updated in their system. I tried to contact the bsnl exchange and also customer care but they are helpless regarding this transaction. So now i have booked a complaint hoping you would clear this issue. so please look into it and make the issue clear fast. bsnl landline no:[protected] bank details from the account the amount was debited__ Name: Sumanth Govinde A/C no: [protected] IFSC CODE: KARB0000712

Sir, i had purchase bsal penta 802 Q before 15 days, after 2 days of purchase gprs continues used for 5 hours that time automatically crack observe on surface without any shots or touch to any where, my self going to service center but till the date they are not enable to giving a price, or repair because they have not listed for this module, in systems. I want to change the module how can i changed ?

Mobile - [protected] Bsnl India such a cheap country and operations, its been more than 20 days but still this bsnl bloody staffs dint visit my home for connection instead they still bieng lazy. Feel pity that Indians are lazy and no wonder India is not developing!

[protected]@bsnl.co.in dear sir my name m.ganesan working as aneletical engr southrn railwaycust id [protected]ac no [protected] since i am using bsnl landline with broad band connection for five years . i am suffering lot with this connection a lot . many time i given my complaint to the cs on phone and by regd posts but they was unanswered and my problem was temporarily solved. but again and again my bb connection is failing, every month the connetion fails for 10-15 days but i am recieving the bill with very good promptness . last month i sent a regd letter to CGM and the SDE to close my connection but not responded. i am requesting you to provide uninterrupted BB connection else please terminate the connection and refund my deposit or waive off the bill for the non functioning days and send fresh bill to enable me to pay the same. for you ref docket number[protected] date 21.10.[protected],[protected], [protected],[protected] here i am mentioning the sample complaint only . i sent many written regd letters also .the connection is not reliable for not even continuous an hour. intermittently failed . from 19.10.2015 to this day the connection is tottally failed. but the billing is very good prompt. please disconnect my connection it is not worthful to pay for the worst BB connection without purpose .

I am from Hyderabad and i use BSNL GSM post paid service.My bill was due for payment by Nov20, 2015. However, i paid my bill on Nov27, 2015 and the status got instantly updated to "No Due" on my account dashboard. Currently my outgoing calls and SMS messages are not active yet. I called up customer care dialing 1503.The support guy says that their system still shows that my payment is due and that fellows tells me to visit a local BSNL office.That sounded ridiculous to me. I doubt if we are living in digital India.A government organization like BSNL cannot offer minimum service to customers. All this shows lack of co-ordination causing inconvenience to customers. I don't know how many people go through this everyday. I am thinking about deactivating BSNL and go for other service providers. Appreciate if someone on this forum could take this issue up to help resolve it. Thanks in advance Karthik

Telephone & Internet lines were working perfectly, BSNL people come & start repairing the telephone pole in front of my home, lines stopped working, i told them about it, they assure me all will be ok in 30 mins, then they go without even bothering to check if the lines were working or not & my home is not even 5 ft far from the pole, lines were still not working! Now I have to register complaint & they will come at their convenience! What about the troubles which are unnecessary & unwanted, we have to face!

I have a bsnl landline connection but no subscription for internet. Last month I was charged 1700+ INR ( average was 600 INR). I was shocked by seeing the bill. So my question is: 1. Do I need to change my landline plan. Is it possible? If yes please mention the good one. Any other information are appreciated. [protected]@gmail.com Please help

Dear Sir Please note i am come from village called Banagi, it come under Hasargod Gram Panchayath Siddapur Taluk Uttara Kannada Dist Karnatak, we have facing the communication problem because we have no telephone connection (cable cut at the time o[censored]pgrading the road 4 years back), there is no mobile tower. Surrounding 10 to 15 villages facing the same problem i request you please install the tower in Hasargod Gram Panchayath area it helps us Regards Ashok Bhat at Banagi Po Kodsar Tq. Siddapur Uttarakannda 581340

Sir my bsnl mobile number is [protected] issued from jharkhand circle and currentelly i am in roaming in assam. Sir my all outgoing sms failed/sending.. This no is registerd everywhere and i urgentelly need to send sms to achieve the benifit. Sir i facing this problem since 27/09/15. When i contacted with customer care they said that not any issue on number. I have set my messg center number [protected] as provided by customer care executive. Even i contacted to my office from where this number issued & assam circle bsnl officer they said me to that my number is forwarded to culcutta head office for resolvation. Sir please help it is really very urgent.

Our Landline Number[protected] remains dead every month & gets activated after Repetetive followup & without Line man coming for Repair & checking. We are Paying the Telephone Bills regularly & we are getting poor reponse. It seems they deliberately keep the Phone dead on Festival Days. They should be taken to Task & see that Rent is deducted.

I am a army personal posted at Hissar. I wanted to avail the facility of bsnl broadband at my residence. The bsnl employee at satrod says that it is compulsory to buy wifi router/modem from bsnl and without it connection will not be given. Although the customer care say that purchasing wifi router/modem from bsnl is not compulsory. This incidence happened today at Hissar cantt where a representative of bsnl was here to take broadband form collectively. He completely denied that the connection will not be provided unless we purchase wifi router/modem from the bsnl office, and also said that it is the direction of his senior. He also denied to give whatever he said in written.