Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had placed a new connection of BSNL broadband. They took long time to set up the broadband connection. Later at the time of installation I was assigned the telephone number[protected]. I took a plan of 4 MBPS of speed whereas I was hardly getting any. Due to poor speed I could hardly use internet for 15 days also. Regarding billing, modem charge was included in the bill even though we haven't used modem provided by BSNL.

While raising the monthly land line /broad band bill (ph no;[protected] for the period 01/09/2015 to 30/09/2115 banl has collected additional charges of Rs 309/70 stating that it was one time charge, without assigning any reasons. they have refused to accept the bill amount without paying this amount. Hence I was forced to pay the full bill amount of Rs 1509.93 including the above one time charges. Being a public sector under taking BSNL cannot forcibly collect money like this . I request to refund this money with interest immediately

My name is koushik Roy. My cell no [protected]. From morning celone service is totally stop. My mother is admitted in hospital. She is also celone Castomar . no [protected]. I never able to contact with her. Who is responsible for situation?

Sir/ Madam

It is a Horrible situation in this reason when subject comes to BSNL Mobile service. I am Listing following things for your kind consideration
1. Call Dropping
2. 3G Service is Very Very Poor
3. Upgradation of Networks Required
4. Frequent changes of Network Like - H/2G/3G, etc.

I surrendered my BSNL Phone in Aug 2015 in Bangalore ( Phone No.[protected]. Till now I have not received the deposit refund. When I enquire in the customer care, they say it will take couple of more months. I need the authorities to check this and ensure that my deposit amount is refunded immediately.

Kindly deactivate all hungama services on demand landline no is[protected]
Immediately.
. Kindly plese do it today itself.
.I don't want to continue this furhter and i havent recicved the user or password yet..
I checked ma gmail. But, it isnt thre.I dont want it..
And please, i request...

My Landline[protected] is dead for past 20-25 days and Broadband is not working properly for months. I have complained a no. of times and even spoken to the exchange SDO twice, only to fall on deaf ears.I am so much frustrated with their services as it hinders my work immensely.

Sir

Four days back only i got a bsnl prepaid sim and new number from chennai. After activating the sim, i am getting sms daily from your bank
'' dm-sundbk"
Synbk.Inr 1000 debited a/c no...7767 on 2015=10-31 05.11.05 for atm txn at[protected]gfbh[protected]sbi avathilkollam - help line [protected]

[protected][protected][protected][protected][protected][protected]

This account is not related to me
My mobile number is [protected] bought foru days back.

[protected]
Pls help me to avoid sending such sms which isnot related to me.

Pls ack
Ganesan

I have already complained on 25th Sep 2015 requested to reduce the 23 days rent on the previous bill as phone line was dead. After that I have received two months bill without reducing the rent. I have complaint acknowledgement dated on 25th Sep at Adyar DGM office.

i'm using bsnl broadband in that automatically hungama website activated charge is 196. i already compliet this to bsnl office they deactivated that website but again now activated 196 rs loss for me please take action for this..my number [protected]

Hi Sir, I had registered my broadband and landline service interruption issue with BSNL ([protected]) on 20-Oct-2015. BSNL says to resolve all complaints in 3 days, but even after giving written application and lots of email communication, they had not reverted back or resolve issue. Please help to look into it. Thanks Ankur

Sir i am cosumer of bsnl mobile having 2 sims, one on my daughters name & one on my name. At our residence area bhim chowk, amarjyotinagar, nara road, nagpur maharashtra. Mobile & net sinals are very weak, and having variation. Therefore, please give strong signals at our area. Why your signals are weak? Do your cpmpany want customer swicthover to other mobile companys sim. Thanks g. M. Chavan - [protected]

BSNL Broadband is not served to the number[protected]. # complaints had been raised for the past 10 days and number of calls to BSNL Call center. But all in vain. The complaint details are 20/10/2015 Docket no:[protected] 25/10/2015 Docket no:[protected] 28/10/2015 Docket no:[protected]. Inspite of complaints and calls to BSNL call center till today no Broadband to the number[protected]. For every Complaint that was raised without any solution they updated their database as if the they solved. Call Center tells I have to Approach BSNL. They cant inform and resolve. Moreover I was informed that i should not raise a complaint through IVRS (as it will be having valid proof of date and time of the complaint). I have asked them to deduct the bill for 10 days, and they said they cant do. This implies they want me to pay bill for these days without any service. Govt organizations must not do like this as it is indirectly looting.

Cellphone recharge of Rs.220/ not carriedout though the amount was deducted from my KARURVYSYA BANK, TIRUKKOYILUR BRANCH ON 24/10/2015,
DETAILS
Billdesk - EKVB[protected]-BSNL PRE - [protected]*through NETBANKING.
BANK : KARURVYSYA BANK, TIRUKKOYILU BRANCH
ACCOUNT No. : [protected]
IFS CODE : KVBL0001711
AMOUNT DEBITED : Rs.220/-
DATE & TIME : 24/10/2015 TIME : 09:04:08 AM.
PURPOE : BSNL RECHARGE

Kindly refund the amount at the earliest.

I paid amount of Rs.667 /-as bsnl payment through internet banking dated on 03/09/2015. But the amount not received by BSNL. Transaction Ref No. DSBT[protected]IGOAQADPE5. My phone No. is [protected]. Please solve my problem.
Rajendrakurup

Mobile No. [protected]
E.mail [protected]@gmail.com

We the under mentioned executives of Mines Rescue Services, ECL, an Emergency Organisation and part of Disaster Management Core group, formed by Honourable District Magistrate, Burdwan, West Bengal;suffering tremendously due to 'Non Shifting of BSNL Landline and Broadband connection' from Neamatpur exchange to nearest exchange i, e, Kumarpur exchange of Asansol Telecom District WB Circle. SDE Kumarpur exchange Deliberately and Purposefully kept our Application pending from August 2015 While Selectivly shifting some connection(e.g. Ph no:2511139 ) at his Exchange. We the sufferers met the concerned SDE of Kumarpur exchange but failed to convince restoration of our Lines while he is at his sweet will to shift some others line. He not even bother the Commercial interest of BSNL in reconnecting Lines of more than 20 years old Bonafide Customers. Our telephone lines Disconnected due to Road Extension from AUGUST 2015 and still not restored neither shifted to nearest exchange i, e, Kumarpur exchange of Asansol Telecom District WB Circle, which has already provided few lines to locality. Ironically BSNL is continuously raising Bills for the Disconnected period instead of paying COMPENSATION for Harassment due to Disconnectivity of Essential Services. In this regard, we request your good chair to look into the Malpractice of concerned SDE of Kumarpur exchange of Asansol Telecom District, WB Circle; so that valued Customers needn't to look for other Private Operators. Thanking you sir, Yours faithfully, J.N.Ganguly Ph. no.[protected];Customer id:[protected], Bill no:[protected]/10/15 S.K.Banerjee Ph.No.[protected];Customer id:[protected], Bill no:[protected]/10/15 P.P.Ghosh Ph.No. [protected];Customer id:[protected], Bill no:[protected]/10/15

As a Government Department the service we are getting is not to the mark. I am regular customer since very long time .My telephone no.is[protected]. Since last 4-5 months we are also getting serious telephonic problem of not either hearing or the other end could listen us properly. I have unlimited internet connection also since very long in which I am very much disturb. Actually I have given complain in office earlier but it was not solved. so I have given another complain which is register in & its Complain no. is [protected]. register in July 2015. then again new complain register in August .its Complain no.is [protected]. I am regular customer and paying bills regularly. But if my phone is not working properly and I have to pay and pay for the not properly utilize telephone it is not fare. So I am asking my refund of all my bills which I have paid since July 2015 till today. Satish Shah [protected] [protected] (Mobil)

Sir, I activated 22 oct 2015 caller tune to my [protected], but till now only default tone is activated.when i call to BSNL customer care they say i am forwarding your number to our people and it will be activated within 24hrs, more than a week over till now not acivated my money for tune Rs-42/- is deduted.I called bsnl person till 3 times but no use.pls do needful revert back to my mail. My [protected]@gmail.com My number-[protected] my name-Sai Pradeep

I have paid landline bill of rs.912 for bsnl landline no[protected] through my axis bank debit card today 23.05.
But the sms from paytm shows that your airtel landline bill
Paid.Kindly help me.
My cell no. Is [protected]
E-mail [protected]@gmail.com
Now i want refund of my money to my account as given below
A/c no. [protected]
Ifsc code utib0000500

My telephone sometimes do not give dial tone and when works has disturbing noises. I made twice complained in 1500 and also sent mail to GM etc. One lineman came and said our line is ok you get the line from main cable to your house through somebody else. This attitude shows the irresponsible approach of the company. Why the service charges are collected? This is the action taken even after taking up the matter with GM/Alappuzha. Won't the BSNL raise their monthly bill even after the poor service? Where should I go now-to the consumer court?