Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL Broadband is not served to the number[protected]. # complaints had been raised for the past 10 days and number of calls to BSNL Call center. But all in vain. The complaint details are 20/10/2015 Docket no:[protected] 25/10/2015 Docket no:[protected] 28/10/2015 Docket no:[protected]. Inspite of complaints and calls to BSNL call center till today no Broadband to the number[protected]. For every Complaint that was raised without any solution they updated their database as if the they solved. Call Center tells I have to Approach BSNL. They cant inform and resolve. Moreover I was informed that i should not raise a complaint through IVRS (as it will be having valid proof of date and time of the complaint). I have asked them to deduct the bill for 10 days, and they said they cant do. This implies they want me to pay bill for these days without any service. Govt organizations must not do like this as it is indirectly looting.

Cellphone recharge of Rs.220/ not carriedout though the amount was deducted from my KARURVYSYA BANK, TIRUKKOYILUR BRANCH ON 24/10/2015,
DETAILS
Billdesk - EKVB[protected]-BSNL PRE - [protected]*through NETBANKING.
BANK : KARURVYSYA BANK, TIRUKKOYILU BRANCH
ACCOUNT No. : [protected]
IFS CODE : KVBL0001711
AMOUNT DEBITED : Rs.220/-
DATE & TIME : 24/10/2015 TIME : 09:04:08 AM.
PURPOE : BSNL RECHARGE

Kindly refund the amount at the earliest.

I paid amount of Rs.667 /-as bsnl payment through internet banking dated on 03/09/2015. But the amount not received by BSNL. Transaction Ref No. DSBT[protected]IGOAQADPE5. My phone No. is [protected]. Please solve my problem.
Rajendrakurup

Mobile No. [protected]
E.mail [protected]@gmail.com

We the under mentioned executives of Mines Rescue Services, ECL, an Emergency Organisation and part of Disaster Management Core group, formed by Honourable District Magistrate, Burdwan, West Bengal;suffering tremendously due to 'Non Shifting of BSNL Landline and Broadband connection' from Neamatpur exchange to nearest exchange i, e, Kumarpur exchange of Asansol Telecom District WB Circle. SDE Kumarpur exchange Deliberately and Purposefully kept our Application pending from August 2015 While Selectivly shifting some connection(e.g. Ph no:2511139 ) at his Exchange. We the sufferers met the concerned SDE of Kumarpur exchange but failed to convince restoration of our Lines while he is at his sweet will to shift some others line. He not even bother the Commercial interest of BSNL in reconnecting Lines of more than 20 years old Bonafide Customers. Our telephone lines Disconnected due to Road Extension from AUGUST 2015 and still not restored neither shifted to nearest exchange i, e, Kumarpur exchange of Asansol Telecom District WB Circle, which has already provided few lines to locality. Ironically BSNL is continuously raising Bills for the Disconnected period instead of paying COMPENSATION for Harassment due to Disconnectivity of Essential Services. In this regard, we request your good chair to look into the Malpractice of concerned SDE of Kumarpur exchange of Asansol Telecom District, WB Circle; so that valued Customers needn't to look for other Private Operators. Thanking you sir, Yours faithfully, J.N.Ganguly Ph. no.[protected];Customer id:[protected], Bill no:[protected]/10/15 S.K.Banerjee Ph.No.[protected];Customer id:[protected], Bill no:[protected]/10/15 P.P.Ghosh Ph.No. [protected];Customer id:[protected], Bill no:[protected]/10/15

As a Government Department the service we are getting is not to the mark. I am regular customer since very long time .My telephone no.is[protected]. Since last 4-5 months we are also getting serious telephonic problem of not either hearing or the other end could listen us properly. I have unlimited internet connection also since very long in which I am very much disturb. Actually I have given complain in office earlier but it was not solved. so I have given another complain which is register in & its Complain no. is [protected]. register in July 2015. then again new complain register in August .its Complain no.is [protected]. I am regular customer and paying bills regularly. But if my phone is not working properly and I have to pay and pay for the not properly utilize telephone it is not fare. So I am asking my refund of all my bills which I have paid since July 2015 till today. Satish Shah [protected] [protected] (Mobil)

Sir, I activated 22 oct 2015 caller tune to my [protected], but till now only default tone is activated.when i call to BSNL customer care they say i am forwarding your number to our people and it will be activated within 24hrs, more than a week over till now not acivated my money for tune Rs-42/- is deduted.I called bsnl person till 3 times but no use.pls do needful revert back to my mail. My [protected]@gmail.com My number-[protected] my name-Sai Pradeep

I have paid landline bill of rs.912 for bsnl landline no[protected] through my axis bank debit card today 23.05.
But the sms from paytm shows that your airtel landline bill
Paid.Kindly help me.
My cell no. Is [protected]
E-mail [protected]@gmail.com
Now i want refund of my money to my account as given below
A/c no. [protected]
Ifsc code utib0000500

My telephone sometimes do not give dial tone and when works has disturbing noises. I made twice complained in 1500 and also sent mail to GM etc. One lineman came and said our line is ok you get the line from main cable to your house through somebody else. This attitude shows the irresponsible approach of the company. Why the service charges are collected? This is the action taken even after taking up the matter with GM/Alappuzha. Won't the BSNL raise their monthly bill even after the poor service? Where should I go now-to the consumer court?

Please Deactivate the bsnl hungama plan on Land line Broad Band Internet connection on Telephone No. 2630880 of Nagpur city (STD Code 0712) immediately. I have taken Braod Band Internet Connection from BSNL & also taken BSNL Hungama plan from 30.9.2015

Kindly deactivate hungama services. my land line no is[protected], this is should be deactivate as soon as possible, i need one clarification why you are offering toll free no [protected] for deactivate services, why i am asking this mean i tried for several times for this no but no customer care executive is respond to this call, bcoz your people are very busy then you should not give this kind of toll free no"s, very poor network and also the customer support.

I am belongs to farmer family that's BSNL not educate regarding those upgrading his plan in next 5 years at the time of this scheme is start so take strong action against this STV 109 TO STV 141 upradation, if company misbehave of his customers so we are possible to what doing ?inform and help Thanks

I have recharged through billdesk an amount of rs1499 on oct 23 and amount has been deducted from my indian bank credit card. My mobile is not recharged for that amount. Kindly look it and send me the status.Mobile no[protected].Mail id [protected]@gmail.Com. Kalaiselvan

Today the 27th oct 2015 at 10.02 am I paid a telephone Bill against[protected] for Rs 1, 180/- through SBI Net Banking. But although payment is debited to my account I did not received any confirmation BSNL since it was hanged over at the Bill Desk site for long time and ultimately landed with an error message.The transaction references are (i)Cellone -ESBI[protected]AND (II) sbi-IGOAXEOWO8 Dated 27th october 2015. Kindly effect payment to BSNL against their Bill for my above telephone no which is due on 28th Oct 2015 or refund the amount to my account with SBI and oblige, under advice to me.

I have been charged a sum of Rs. 489/- every month bill towards one time charge against bsnl hungama movies/music/games on demand. I would like to bring kind notice that I have not either subscribed to or utilized this service so far. There for I request you leave necessary steps to refund the amount from my bill and unsubscribe this service with immediate effect. My land line Phone No.[protected] My A/C. No.[protected]

Hello I am from attingal(trivandrum).My BSNL landline phone number-[protected].I also have BSNL broadband connection in same landline number.but since past 1 year I have no landline connection.I have forward so many complaint.There is no response for past 1 year.

Numerous messages are coming daily in my BSNL Mobiles from BV-612630, BV-654321, BV-657777 and from many other sources/agencies. The contents of some messages are not suited to old aged senior citizen like me. So I feel mysel[censored]nhappy and disturbing. Therefore it will be a great help for me if BSNL Authority refrains from sending such messages in my mobiles No. [protected] & [protected].

My phone was not working since Sep 14, both the landline and the broadband was unreliable. On Sep 21, I officially complaint this to BSNL and the docket number corresponding to the same is[protected]. After repeated phone calls to the telephone exchange and customer care finally the issue got resolved only on Oct 12 late evening. Even though the phone was literally dead all these while, the bill amount was full. I had taken the broadband connection so that I could attend the late night official calls from home. Due to the unavailability of service I had to stay back at office resulting in more stress and unnecessary frustrations.

I lost my sim, so i have been trying to have it blocked, but the customer care simply doesnt seem to respond. Firstly they are unable connect us to any executive, we hardly get the speed we pay for. I am just waiting that someday they will learn to work. I called them up 9 times and when I was finally connected to the executive, after all the verification, they say "We can't block the sim right now, as the servers ae down. Call later". We try again after a few hours and we are not being connected to the customer care. Finally at night, we try again, and we are connected to an executive, who forwards the call to a higher executive. I don't know where the hell the so called "higher" executive was, as we waited for 5 minutes for someone to answer. Why do they act like such slowpokes. I don't even know if they will read this complaint within the next 10 years. BSNL is just a shame, it doesnt deserve the name Bhartiya in it!

I have been charged a sum of Rs. 410/- every month bill towards one time charge against bsnl hungama movies/music/games on demand. I would like bring to kind notice that I have not either subscribed to or utilized this service so far. There for I request you leave necessary steps to refund the amount from my bill and unsubscribe this service with immediate effect. My land line Phone No.[protected] My A/C. No. [protected], My address J-Block No. 1, Police Quarters, Singaragarden, Old washermenpet, Chennai - 21. This complaint letter is 11th. Already 10 complaint letters are noticed in complaint cell. In future I take action in Consumer Court only. Thanking You.

I have done top up with Rs.100 to mobile number :[protected](BSNL) but money has not credited with the number.Later I have got mail saying that your money has been refunded to free charge credits.but there is no money in my free charge account.So kindly concern about problem and credit the money as soon as possible.