Submit a Complaint
Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: May 21, 2026
Complaints 15980
Resolved
6091
Unresolved
9889
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Bharat Sanchar Nigam [BSNL]
Rank #1-20

Bharat Sanchar Nigam [BSNL] reviews & complaints page 310

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
karthikdamma
from Vepagunta, Andhra Pradesh
Dec 28, 2015
Report
Copy

Address: 530016
Website: bsnl.hungama.com

BSNL is looting the public . they are subscribing hungama services without asking permission. Firstly they are saying the service is free and asking our mail id and subscribing the service...i am paying One Time Charges 472.70 Service Tax 181.55 extra for two months..i want my refund back...i not even for one day...now i have to pay 1200 extra for this service... my account details:- Customer Id [protected] landline no [protected] Account Number [protected] BIll for the month of November and december 2015.. please take neccessary action imediately..you can check the above details and my usage...
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    PatraSuryakant
    Dec 25, 2015
    Report
    Copy

    Address: Khordha, Odisha, 751002

    Hi, My phone is lost, upon calling its coming as switched off. Please block my sim card, the number is [protected]. Alternative contact no. [protected] Regards, Suryakant
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      T
      Tapas kumar paul
      Dec 25, 2015
      Report
      Copy

      Address: Dhanbad, Jharkhand, 826001

      I recharged 68 pack of net balance in 23 December 2015.Suddenly company deducted 700 mb with any information, so i want that bsnl company refund deducted amount as soon as possible, i also told that the behavior of customer care during calling not good please change it .
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      I recharged 68 pack of net balance in 23 December 2015.Suddenly company deducted 700 mb with any information, so i want that bsnl company refund deducted amount immediately.

      Mobile No:-[protected]
      Company:-Bsnl
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ramakrishna1953
        from Nellore, Andhra Pradesh
        Dec 25, 2015
        Report
        Copy

        Address: 500056
        Website: www.bsnl.co.in

        I have ported to BSNL from docomo on December 23, 2015 through MNP and was on Amulya plan as per the brochure laid by BSNL for new and MNP customers. A day after i have migrated to Rs 36 per second plan as per which the pulse is to be 2 paise per 3 seconds call duration, but i was charged whopping Rs 12/- for just a 10-min call duration. When i reverted to BSNL customer care regarding this, they said that this offer is void and gave a reason that we did a recharge of Rs 51/- because of which our offer became null, but in face we never did any recharge of Rs 51/- as per message records we have. Added to this, customer care executive gave a rude response. I have all the evidences for this fraud activity. Hence, customers plz beware of porting (MNP) to BNSL telecom. This is a #1 fraud telecom.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          arundhatikr
          from Chennai, Tamil Nadu
          Dec 23, 2015
          Report
          Copy

          Address: 600004
          Website: bsnl

          The mobile phone containing SIM [protected] has been lost this morning. Please deactivate the SIM with immediate effect.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            L
            Lovejeet Gujrati
            from Delhi, Delhi
            Dec 23, 2015
            Report
            Copy

            Address: Varanasi, Uttar Pradesh, 221001

            The Bsnl no.[protected] was lost on dec 22, 2015. Please deactivate the SIM as soon as possible to avoid misuse. A compliant was filed on bsnl website with Docket no.UPE/CO/2015/3532 but no response till now.A toll free number and UP East customer care service no.(+91 [protected]) was also tried but no voice on phone was heard.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Hitesh Kumar Thakur
              from Yamunanagar, Haryana
              Dec 23, 2015
              Report
              Copy

              Address: Bijapur, Chhattisgarh, 495006
              Website: www.mobikwik.com

              My bsnl mobile number is [protected] but i have rechargeed rs. 251 special recharge in another wrong number [protected] please refunde this balance in my number . Thank you
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                rajeeros
                from Delhi, Delhi
                Dec 23, 2015
                Report
                Copy

                Address: Bangalore, Karnataka, 560017

                Sir/Madam, I given Tamilnadu SIM([protected] to Karnataka by national porting on 12/12/15.They told within 8 to10 days number porting will be done. Regarding this I called at 11.40 hrs to [protected] and at 12.40 hrs to 22931805. The persons behaviour is so irritating i ever experianced. Illogocal and unethical behaviour. I called them from [protected] (ISAC, Bangalore)
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ashok Chourasia
                  Dec 22, 2015
                  Report
                  Copy

                  Address: 464221
                  Website: bsnl.co.in

                  Its been 3 months but still there aren't any bills came to me and my connection got revoked. So how can i be able to pay the bill if I don't know how much amount they due on me. Thanks for hearing me out my name is Ashok Kumar Chourasiya Mobile No.[protected] and telephone no. [protected].
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Anit Garg
                    from Pathankot, Punjab
                    Dec 22, 2015
                    Report
                    Copy

                    Address: Bathinda, Punjab, 151005
                    Website: portal.bsnl.in

                    Kindly refund the amount for failed transcation. Details of transaction are as follow ​BSNL Landline Number: [protected]​​ BSNL ​ Transaction Id: FCDR[protected] ​Bank ​Transaction ref. no: ESBP[protected] Transcation amount: Rs734 Transcation date: 22/Dec/2015
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    View replies
                    I tried recharge of 199 Rs. The amount is deducted from my account but recharge is not successful. Kindly either refund the amount or activate the pack.
                    Mobile number is [protected]
                    Reply
                    I was recharging my mobile no [protected] with an amount of₹ 99 but after transaction completed, it showed recharging failed in the status bar, even the price of 99 was debited from my account. I am 52 and i tried it for first' time but unfortunately failed in the first attempt.Very unfortunately I won't unwillingly in future have any online transaction done particularly on BSNL based platforms.Below are the information required.

                    Recept no:[protected]
                    Transaction ID:PGSM[protected]
                    Transaction Date:[protected]. 10-24-47
                    Amount: ₹ 99
                    Mobile no : [protected]
                    Bank reference Number:199920
                    Reply
                    I want to state that today on 6th of October, 2020 I recharged a bsnl number ( [protected]) rs. 298 from SBI a/c [protected] . My account get debited but recharge was unsuccessful. Till now it is not refunded. Please do needful.
                    Reply
                    Dated 22 oct 2020
                    Recharge 399 fail but debited
                    Receipt no. [protected]

                    Pliz dO check out and refund me ASAP
                    Reply
                    Damboi Mairembam's reply, Oct 31, 2020
                    My no. 9436434054
                    Helpful
                    Found this helpful?
                    4 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      kajamoideen basha
                      from Coimbatore, Tamil Nadu
                      Dec 21, 2015
                      Report
                      Copy

                      Address: Coimbatore, Tamil Nadu
                      Website: hungama.bsnl.com

                      My landline number is [protected]. pls deactivate hungama for me its useless and unnecessary for me and u have added rs.300 to my bill without my permission and i dont want that pack .deactivate as soon as possible. kindly note my complaint and recover soon,
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ankitsharma27jan
                        from Delhi, Delhi
                        Dec 21, 2015
                        Report
                        Copy

                        Address: 110070

                        My phone was stolen from my room on 21-12-15 at around 09:30 PM it had my sim numbered [protected] so i wanted to get it blocked the phone was stolen from my room in Delhi whereas the sim was of MP and was in roaming and i want it to get it blocked please help me.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          rjpandit
                          from Mumbai, Maharashtra
                          Dec 21, 2015
                          Report
                          Copy

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: BSNL NOIDA

                          Dear Sir / Madam; I had gone to my local BSNL office on December 17th. December 2015 personally and complaint about my telephone not working and was told that a local repair man would be dispatched. Today is the 21st of December 2015 and no one has come to attend to this problem. How long is it supposed to take for a linesman to come and attend to this problem.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Samir K Mandal
                            from Bengaluru, Karnataka
                            Dec 21, 2015
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Bankura, West Bengal, 722173

                            Dear Sir, I lost my mobile handset Samsung J2 (IMEI: 353508/07/410581/3) alongwith my dual sim cards during travelling by bus from Pohabagan to Saldiha. My mobile no. were [protected] and [protected]. I want to block the sim cards so that no one mis use it. But unable to reach bsnl customer care. I am requesting BSNL to block my sims immediately. my temporary mobile no. is [protected].
                            Jan 3, 2016
                            Complaint marked as Resolved 
                            There was no communication from the BSNL.I went to Jadavpur Office and collected the new SIM. Now I have the same number.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              Jadav Yogesh
                              from Chennai, Tamil Nadu
                              Dec 20, 2015
                              Report
                              Copy

                              Address: West Siang, Arunachal Pradesh, 504101
                              Website: Bsnl

                              Hi sir, I am fan of bsnl service but now it's worst service in my village...they don't care about service and signal...whatever everything...my friend need broadband connection ..but they can't respond.. Always signal problem.no repair..
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                arunsr2016
                                from Delhi, Delhi
                                Dec 20, 2015
                                Report
                                Copy

                                Address: Palakkad, Kerala, 678601
                                Website: BSNL

                                For using bsnl net for 10 minutes. They took away 45Rs from my balance.. Un informed.. I didn't get any information such a huge deduction. I need the full amount refund immediately.. I was having 200 mb net plus 15MB extra.. Still they, took my 45 Rs. I need the amount back immediately..
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Dec 20, 2015
                                Updated by arunsr2016                                 For using bsnl net for 10 minutes.
                                They took away 45Rs from my balance..
                                Un informed..
                                I didn't get any information such a huge deduction.
                                I need the full amount refund immediately..
                                I was having 200 mb net plus 15MB extra..
                                Still they, took my 45 Rs.
                                I need the amount back immediately..
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Pankaj Farlia
                                  from Bengaluru, Karnataka
                                  Dec 20, 2015
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 184101
                                  Website: bsnl.in

                                  Sir/Madam, I want new broadband connection without modem from bsnl because I already have a modem, but they are forcefully selling their modem. They are just cheating and misbehaving with customers. Why shall I pay charges for modem if already have. Kindly take up this matter and justify with customers.
                                  Dec 23, 2015
                                  Complaint marked as Resolved 
                                  They attended the issue and solved it. There service is getting better now due to all these technologies. Hope it will get better and better.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Dec 20, 2015
                                  Updated by Pankaj Farlia                                   Such a top company in india and my favorite too, sorry for word used cheat for staff and misbehaving by them because i felt like being cheated, Once staff told they will give connection and other day they refused.
                                  Bsnl is top telecom company in india and their network is good in almost every part of country. Hope they take request and solve it. Alot of expectations from top telecom company in country.
                                  Thanks alot
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    rashid. khan
                                    from Aurangabad, Maharashtra
                                    Dec 19, 2015
                                    Report
                                    Copy

                                    Address: 431112
                                    Website: www.bsnl.in

                                    Balance in my account 93 main and mb data 21 mb bu on same date 93 deducted from my main balance and promises to refund within 24hrs but still not refunded
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      T S Bharath
                                      from Bengaluru, Karnataka
                                      Dec 19, 2015
                                      Report
                                      Copy

                                      Address: 560096
                                      Website: www.bsnl.com

                                      The Tariff provied by the organizaion is too much for the public to be satisified and service is not provided properly and the problems are not rectified fast. Though being a Government organization giving tariff which are not worth of money when compared to Other broadband services. when the government are saying Digital India.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        Y
                                        Yawar Mohammad Khan
                                        from Ratlam, Madhya Pradesh
                                        Dec 19, 2015
                                        Report
                                        Copy

                                        Change of plan without any intimation and continuous slow speed.

                                        Address: 462008

                                        Dear Sir, I Yawar Mohammad Khan residing at 32, jinsi road jehangirabad, Bhopal-462008 MP is having a combo plan that is combo 999 under which i get 20 GB data at speed of 4 Mbps and after that reduced speed is 512 Kbps along with the land line telephone[protected] account no.[protected] ) incoming services. But since last few months my bill was unfortunately increased and my Data was reduced. Even after continuous calling to Call center...
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Related businesses

                                        Reliance Communications
                                        3
                                        (22896)
                                        T24 Mobile
                                        2
                                        (376)
                                        Idea Cellular
                                        3.2
                                        (16718)