Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi Team,

I have lodged complaint on 30/09/2015 regarding our BSNL Broadband not working.
After calling up 4 times to customer care they said some technician will visit your home to check the device.
On 6th we again called up in the morning and received the same response.
On calling up again in the afternoon, they told that the ticket is put to resolved status, I said them to reopen since no one visited and our internet is not working since last 7 days, I kept on repeating It's not justifiable to pay 7 days bill amount and service tax as I am not getting that particular service.
They said we are escalating to our higher management, it's the 3rd day of second complaint no one has turned up.
To my demise, does everything fall on deaf ears for the service being charged which we are not using.

I want someone to look up into this and resolve as I am tired of being calling up the customer care and chasing them up.

Regards,
Supreet Kaur Randhawa
[protected]/[protected]

This is to inform you that i have applied for a BSNL land line connection on30/09/2015.But i didnt get the connection till date.When i gave the application, company informed me that they will give the connection within one or two days .and i paid sum of Rs.1499/-.

Please help me in this case.


Name - Suresh Chandra
Demand note No: [protected]
Date:30/09/2015
ID Number:KERENK[protected]

Contact Details:-
B4/302, PRDA Flat, South S. K Puri, Patna -1

Ph:-[protected]
email id:[protected]@gmail.com

I am customer of bsnl and using broadbad at my basic phone no. [protected]. trai declared minimum broad bans speed will provide 2Mbps.but in my district hardoi ssa provide broad band speed 89kbps to1.5Mbps. when complement to authorities they ignore.and no action.SPEED TEST RESULTS
Current Internet Speed:
1.40 Mbps
Expected download rate:
179.25 KB/sec
This speed was tested by speedtest.in at[protected]:46:06 AM IST
Result: http://speedtest.in/test-results/1510bf86f9b38bb9a20c21996d1ca52426e0
Test History
Internet Speed Download Speed IP Address Time
1.40 Mbps 179.25 KB/sec. 117.197.24.138 [protected]:46:06 AM
1.51 Mbps 193.83 KB/sec. 117.197.24.138 [protected]:40:17 AM
1.49 Mbps 190.79 KB/sec. 117.197.24.138 [protected]:39:10 AM
1.52 Mbps 194.69 KB/sec. 117.197.24.138 [protected]:39:00 AM
1.62 Mbps 207.06 KB/sec. 117.197.24.138 [protected]:38:48 AM
1.56 Mbps 200.04 KB/sec. 117.197.24.138 [protected]:38:40 AM
966.40 kbps 120.8 KB/sec. 117.208.118.136 [protected]:08:34 PM
975.00 kbps 121.88 KB/sec. 117.208.118.136 [protected]:08:22 PM
518.20 kbps 64.78 KB/sec. 117.208.118.136 [protected]:57:06 PM
548.60 kbps 68.58 KB/sec. 117.208.118.136 [protected]:56:51 PM
1.05 Mbps 133.95 KB/sec. 117.208.118.136 [protected]:56:35 PM
4096.00 Mbps 512 MB/sec. 117.208.118.136 [protected]:50:40 PM
Internet Speed Download Speed IP Address Time
1.68 Mbps 215.31 KB/sec. 117.215.233.66 [protected]:25:06 AM
1.65 Mbps 210.81 KB/sec. 117.215.233.66 [protected]:02:20 AM
1.67 Mbps 213.48 KB/sec. 117.215.233.66 [protected]:02:12 AM
1.70 Mbps 217.64 KB/sec. 117.215.233.66 [protected]:35:22 AM
1.54 Mbps 197.1 KB/sec. 117.215.233.66 [protected]:31:59 AM
1.64 Mbps 210.14 KB/sec. 117.215.233.66 [protected]:31:44 AM
Internet Speed Download Speed IP Address Time
599.80 kbps 74.98 KB/sec. 117.215.235.44 [protected]:14:42 PM
765.40 kbps 95.68 KB/sec. 117.215.235.44 [protected]:13:35 PM
630.90 kbps 78.86 KB/sec. 117.215.235.44 [protected]:13:18 PM
1.17 Mbps 149.89 KB/sec. 117.215.235.44 [protected]:13:01 PM
1.58 Mbps 202.83 KB/sec. 117.215.235.44 [protected]:57:25 AM
1.36 Mbps 174.13 KB/sec. 117.215.235.44 [protected]:55:05 AM
1.68 Mbps 215.23 KB/sec. 117.215.235.44 [protected]:54:57 AM
1.45 Mbps 185.91 KB/sec. 117.215.235.44 [protected]:54:50 AM
719.80 kbps 89.98 KB/sec. 59.92.124.135 [protected]:22:13 PM
639.80 kbps 79.98 KB/sec. 59.92.124.135 [protected]:14:47 PM
770.90 kbps 96.36 KB/sec. 59.92.124.135 [protected]:14:03 PM
758.10 kbps 94.76 KB/sec. 59.92.124.135 [protected]:13:32 PM
503.90 kbps 62.99 KB/sec. 59.92.124.135 [protected]:12:36 PM
1.04 Mbps 133.1 KB/sec. 59.92.124.135 [protected]:12:16 PM
560.70 kbps 70.09 KB/sec. 117.197.30.250 [protected]:41:26 PM
668.80 kbps 83.6 KB/sec. 117.197.30.250 [protected]:41:13 PM
1.16 Mbps 148.53 KB/sec. 117.197.23.46 [protected]:44:19 AM
49.50 kbps 6.19 KB/sec. 117.197.23.46 [protected]:37:43 AM
211.20 kbps 26.4 KB/sec. 117.197.23.46 [protected]:35:49 AM
90.90 kbps 11.36 KB/sec. 117.197.23.46 [protected]:35:14 AM
189.00 kbps 23.63 KB/sec. 117.197.23.46 [protected]:34:21 AM

vijay shanker agrawal

Hi, I'm living in Manjeshwar town, Kasaragod District of kerala state. I have been facing BSNL 3G network problem in here in my BSNL sim card. I'm getting low 3G signal from a farther tower which is fluctuating very often. So i'm unable to use 3G in my place. I request company to install a BSNL 3G in this town. This complaint is not only on behalf of me. It's the request on behalf of every BSNL users of Manjeshwar town who are using Internet.

I wish to state that I made payment of Rs. 68/- twice on 06/10/2015 by 8.05 PM and 8.10 PM for the recharge of my data STV sim No. [protected] through BSNL portal but the amount of Rs. 136/- (Rs. 68 X 2) was debited in my SBI account [protected] but not credited to BSNL and thus my data stv was not functioning. So please revert the above amount of Rs. 136/- (Rs. 68 X 2) to my SBI account [protected] at the possible earliest.

Sir I Sanjay Jindal consumer of BSNL landline telephone number 221 2044 my phone is dead more then one month i tried calling Sinha g Sdo but he never receive call and how many times talked to dgm mister modear 10 days no response. My complaint numbers are as below[protected] and[protected] and[protected] and[protected] +[protected] . Can contact me at [protected]..

My father is an END stage Kidney patient and due to health he cannot talk much. Till June the usage charge in BSNL cell one post paid phone ([protected])was less than 200 . All of a sudden in July and August the usage charges were shown as 730 and 1222 respectively. My question is who is using this phone to incur such a bill in these two months. Calling customer service in multiple occasion resulted contradictory statements. We haven't paid this fraud bills as the customer service says my dad has responded to certain Value added services (which he cannot). Please advise. S.Mondal

Sir plz request I am Modinagar, devendra puri C 699, phone no[protected]. I am base phone no working . And working time very noise and any call incoming time no call resive and incoming mamber bil cut . Why this reasion . Plz sir I am complant Modinagar exchange no acction.

Dear I lost my personal mobile along with sim card at mangalore railway station. in this regards i request you block my sim and provide my dublicate sim mobile no: [protected]. ( block this number - to avoid mis use ) thanks and regards K R Umapathy

Hello, On 01 October 2015 at mid night around 11 P.M. I recharged my Bsnl mobile no [protected] with Rs 68 and got 1GB data valid for 5 days. On 2nd October in morning i checked data balance it was showing 0 MB left. Without using data i don't understand how 1 GB Data is consumed. Customer care executives are not answering properly. These telecom company used to cheat their customer. Please resolve this issue as soon as possible and return the net data. Thank You Ritika Email id- ritika.[protected]@yahoo.in Contact No: [protected]

I Tirath Singh Jamwal S/o Sh Baj Singh R/o Tikri Tehsil and District Udhampur having a BSNL Broadband connerction with no. [protected] from april 2009 but it is not working from last 3year i.e Sept 2012 to till date. I Complain regarding this to BSNL time to time but still there is no response from them. I am facing problem in my date to day work due to non availability of Internet and here Bsnl is the only service provider for broadband. BSNL offered me WIMAX for broadband and WLL for landline but there is no network for WIMAX in this area i also compalin for this in bsnl office but there is no response for that.The network of wimax is also checked by BSNL officers.

Sir,

I have missing my Blackberry handset phone along with BSNL post paid Sim card having mobile no [protected] at Hridhaypur Railway Station.

Please block my sim card along with phone access. Once it is done please send me the message in [protected]/[protected].

Regards,

Pratul Krishna Saha
[protected]
[protected]

I have surrendred my BSNL landphone no:[protected] in july 2015. It has already been 3 months i applied for surrendering the connection. I have not yet received any security deposit amount which was deposited during the inital connection. According to BSNL policy (specified on web portal), Time taken for refund of Deposit after closure/surrender will be 60 days to refund the security deposit. Hence requesing you to refund my security deposit at the earliest without any further delay. Failing which legal action will be initiated soon. My present adress : Sri Venaktesh Kini Tonse S/O. Upendra Kini 7-62, Nidambally, Mooduthonse, Post Kallianpur - 576 114 Udupi Dist. I didnt not got any receipt regarding disconnection of my telephone. Kindly do the need full at the earliest..

As shown in the attached screenshot, I am frequently redirected to BSNL's advertising website even though I'm trying to access Facebook or Gmail or any other website. This is very annoying and disrupts my work. People have already complained about it: https://www.quora.com/Why-am-I-redirected-to-mail-bsnl-in-site-while-surfing-on-...⇄ But BSNL has not taken any action. Please make BSNL stop this automatic redirection to its advertising page. And after they stop it, they should not start it again after a while. [protected] More evidence of people being affected: https://www.techenclave.com/community/threads/bsnl-broadband-fup-redirects-all-h...⇄ http://forums.techarena.in/india-broadband/1477932.htm https://www.quora.com/BSNL-redirecting-to-mail-bsnl-com-is-it-correct-with-Net-N...⇄

Experiencing poor or no EVDO signal strength from past 1 month. Before that there was high signal strength and good net speed. But recently from past 1 month the signal strength and the net speed has dropped very badly. The signal strength keeps oscillating from 1x to EVDO every 10 or 15 seconds, and sometimes it appears dead without showing any signal. I took the device to BSNL office, but when they checked it there, full signal strength was appearing (their office is near RTO circle).When I complained them about the problem they said that it maybe due to poor maintenance of the tower system. Please resolve this issue immediately as I feel I am wasting 860 every month (including taxes). Mobile/WLL number: [protected] Account number:[protected] Place: (near Gem Castle) Ashoknagara 575006, Mangalore Tariff plan: BSNL EVDO 750

I`M using bsnl broad band and paying 800 per month for pack that should give 512 kbps flat but i m getting 50-60 kbps Earlier i `ve tried fot 1200 rs. [pack] that should give me 2 mbps for 4 gb and 512 kbps beyond but i got only 250 kbps fot 2-3 gb and 50 - 60 kbps beyond That`s a full cheat OKKKK i `ve listened that speed will be 4 times from 1 october so as for me i thought i `ll get 250 kbps unlimited but i was wrong after 1 october i realised that its that 1200 pack and i`m getting 250 for 2-3 gb and again 50-60 kbps beyond I`m really unsatisfied because 2-3 gb will end up throughout the whole day when i was getting a new broadband connection i saw some plans on the bsnl`s best plan selecter where i found a plan bb home uld 545 that was of rs. 545 and speed was 512 kbps unlimited but when i concerned to telephone exchange they replied that those plans are not applicable here I mean whats it why are not they applicable ALSO I CANT VIEW VIDEOS ON YOUTUBE AT 360P ITS DISCUSTING Over all i want to say that please help and increase broadband speed u can give 1/4 o[censored]r plan`s speed that will be enough for us at least for me conatct - email -- [protected]@gmail.com phone -- [protected]

My name is Santosh Dhaka, i have recharged my BSNL mobile phone @135/- on 02/10/2015 at 07:05 PM through SBBJ online, but my account was debited and recharge was unsuccessful. So, i request you to refund my amount or process my recharge mobile. My BSNL mobile no is [protected] My SBBJ reference ID is ESBJ[protected]IG0ATXIMG0

I bought Two bsnl prepaid sim 10 days ago but not activated yet.When I to do Tele verifaction, Replied "Dear Coustmer, My Document is not available, Please try after two Hours." Sim detailed given below Mobile no applied for [protected], [protected] and sim no.[protected] and[protected] respectveily. I had bought it from BSNL SHOP, Bhusan Telecom, Ekangar sarai, near ekanger sarai railway station, 801301.

Dear sir
i sanjay gupta land line no[protected] from nashik want to deactivate all the plans which you you have activated today with immediate effect.
please confirm to my mail id [protected]@gmail.com.

sanjay gupta nashik mob no [protected]

On Monday Mr Rajesh came and took all my documents for 1199 plan of internet connection. It's Saturday today and he gave me assurance of 72 hrs. I have disconnected my bsnl internet and now he is not picking up our call.


Can you guys solve my problem asap. It's urgent as I have to work from home.


Sanjay chhabra
[protected]