Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My phone was not working since Sep 14, both the landline and the broadband was unreliable. On Sep 21, I officially complaint this to BSNL and the docket number corresponding to the same is[protected]. After repeated phone calls to the telephone exchange and customer care finally the issue got resolved only on Oct 12 late evening. Even though the phone was literally dead all these while, the bill amount was full. I had taken the broadband connection so that I could attend the late night official calls from home. Due to the unavailability of service I had to stay back at office resulting in more stress and unnecessary frustrations.

I lost my sim, so i have been trying to have it blocked, but the customer care simply doesnt seem to respond. Firstly they are unable connect us to any executive, we hardly get the speed we pay for. I am just waiting that someday they will learn to work. I called them up 9 times and when I was finally connected to the executive, after all the verification, they say "We can't block the sim right now, as the servers ae down. Call later". We try again after a few hours and we are not being connected to the customer care. Finally at night, we try again, and we are connected to an executive, who forwards the call to a higher executive. I don't know where the hell the so called "higher" executive was, as we waited for 5 minutes for someone to answer. Why do they act like such slowpokes. I don't even know if they will read this complaint within the next 10 years. BSNL is just a shame, it doesnt deserve the name Bhartiya in it!

I have been charged a sum of Rs. 410/- every month bill towards one time charge against bsnl hungama movies/music/games on demand. I would like bring to kind notice that I have not either subscribed to or utilized this service so far. There for I request you leave necessary steps to refund the amount from my bill and unsubscribe this service with immediate effect. My land line Phone No.[protected] My A/C. No. [protected], My address J-Block No. 1, Police Quarters, Singaragarden, Old washermenpet, Chennai - 21. This complaint letter is 11th. Already 10 complaint letters are noticed in complaint cell. In future I take action in Consumer Court only. Thanking You.

I have done top up with Rs.100 to mobile number :[protected](BSNL) but money has not credited with the number.Later I have got mail saying that your money has been refunded to free charge credits.but there is no money in my free charge account.So kindly concern about problem and credit the money as soon as possible.

Somebody from BSNL hungama called on me to subscribe to their VAS and asked my email ID and sent the link to activate 1. Entertainment Unlimited, 2. Blockbuster, 3. Gaming Cafe All three services for 1 month @ discount price. I HAVE NOT ACTIVATED THE VERIFICATION LINK FOR NONE OF THE ABOVE ABOVE SERVICES. However BSNL have added a bill of Rs. 136.56 in the BSNL land line bill (Invoice Period 01/09/2015 to 30/09/2015) against My land line No. is[protected] and I don't want any of the VAS from BSNL

My sim, the number [protected], is showing as sim registration failed. I spoke to the customer care so he told me that this number allotted on 20 sept 15 to other person but I told him that my number [protected] is linked from Bank account SBI and HDFC. I tried calling up at the BSNL officer Raebareli no one answering the call. I would like to know what is the problem? & want my sim to be activated as early as possible.
I hope you and positive replay.

Thanking you,

Manoj Kumar

I am using BSNL broadband connection to my PC from past years.i am getting wifi signals to my phone, ipad etc.but when i try to connect to internet on PC, i am getting a report that server produced an invalid certificate.why does this page appears. i am using net on PC from since years but this problem is new on my PC.solve my problem immediately please.THANK YOU

We have applied for shifting of our landline number[protected] about two months back to our new house hundred metres away from the present house. Till today (10.30 am on 23rd October) no response from the concerned authority. Krishnan Unnithan Krishnas Thevannoor Po. Exchange Cheruvakkal, Kollam, Kerala

Earlier i had a plan of around Rs.700 unlimited Broadband in which the speed was 1mbps, then later on after few months when i needed to upgrade the speed i upgraded my broadband to around Rs.1300 plan in which it was mentioned that you'll get 4mbps speed 20GB data per month thereafter unlimited, i dont know the exact amount right now because they keep on changing. I didnt get the promised speed even a single day, i download something or anything at around 100kbps, when i complained they said that we say upto 4mbps not promise to give u 4mbps, is this some kind of ?
What the hell im paying for? For data which i cant finish because they just give around 1mbps still.
I'm seriously tired, and if i didnt get any response or improvement after complaining here also then i'm seriously gonna move to court and try to get double the amount i paid for this broadband.
Please solve the issue.
My landline number registered on broadband along with the area code is [protected]
Nawanshahr-144514 Punjab.

BSNL SUCKS.
Don't force me to seek court after this, need a urgent reply or reaction from you guys against the Nawanshahr BSNL TELEPHONE BROADBAND EXCHANGE authorities ASAP.
Thanks.
Jaskaranvir Singh
[protected]
[protected]@gmail.com

Sir, bsnl team has included their hungama.com with out my consent, but i asked them to deactivate and refund my money but in vain. They still refuse to deactivate in spite of my repeated requests. Hope you would look into the matter, my land line no. is[protected] mobile[protected]sujatha

4MBPS broadband from BSNL. Internet is not available always and only few bps when available. Signal to Noise ratio SNR is around 7dB, required more than 20dB. Attenuation around 60dB around 3km from exchange. Complained several times for several months. Im paying more than Rs 1000 per month. Please correct it and need compensation for cheating.

+[protected] is my home-land line number and it is under Mallappally telecom services-Tiruvalla. I have broadband connection 2mbps, for which I already paid for 2 years. My elderly parents are alone at home and already, and my father is a cardiac patient already finished his bypass surgery and mother is high BP patient.. so I have no one to send over to your office to make a complaint. In spite of myself logging repeated complaints from Abu Dhabi and also sending a person to complaint in Kerala, no action has been taken from your end. This number is in my mother's name Mrs. Susan T. George. The broadband connection is not good and speed is not remaining consistently at its maximum. We are using this connection to stay in touch with our beloved ones in India. We are facing this issue for the past few months.please do the need full

For the past 10 months i have been trying to get broadband connection to my home which is at Mangaliamman koil street, St. Thomas mount, chennai. But when i go to the BSNL office here they tell me to check with the BSNL line office in guindy. I went there personally to meet the Engineer but he says only if the lineman agrees to put line, he will grant the permission for connection. but the lineman was never available and after a long wait and try i was able to get in touch with the lineman. But what he was that the area for which i'm asking internet connection has low data tranasfer rate due to old wires and so he will not give me connection. And he said that there are many complains in that area we dont have any interest in fixing those issues so they will not give me the connection. But I can see the telephone line crossing my window yet they say they will not give me connection. I want this problem to be solved ASAP.

Unsubscribe my number[protected]
i got a call from bsnl land line, saying that calling from bsnl hungama services, they collected all my details (name, cell no, email, date of birth)with out informing anything and asked me to confirm those details by pressing 1#.i did, i trusted bsnl, because they told me, they are providing user name and password to email, so u will get a chance to check bsnl hungama website offers and plans, if interest.
immediately after call, i went through website.i found to get register, one must opt atleast 1 subscription plan. now i found that they registered my bsnl land line number in that website with out my knowledge (while i was in call by using my details, they registered my number, and also activated it by made me to press 1#. now even i dint get any email user name, password but i got registerd in bsnl hungama.
i use net for study purpose
so, definetly i get charged atleast 140 bill in my next bsnl bill.

this is not all fair, a kind of fraud, phishing activity.really i hurted.

please unsubscribe my number[protected] from all bsnl hungama plans.

I Have Made A Recharge Of Rs 144/- (Stv) For Prepaid Mobile Connection No [protected] On 19.10.2015 At 06:57:16 Through Net Banking Vide Reference No Esb[protected]goawebgc6 And Duly The Amount Debited From My Savings Account But Recharge Was Not Done Successful. Accordingly I Lodged A Complaint At Bsnl Customer Care And They Send Me A Docket. With Due Consent I Made Further Made A Same Recharge From Local Mobile Retail Counter Of Rs 144/- (Stv) And It Was Done Successfully. But Bsnl Closed My Complaint Without Refunding The Amount Rs 144/- Which Was Made Payment Through Net Banking.

Today i paid My Landline Bill Online through my Indian Bank Debit Card -Amount Rs.1273. But Amount go debited from my Bank Account . But BSNL still showing not paid. It took nearly Half and Hour to Process and in the end amount not Credited to BSNL. Now how to Rectify this? My no[protected]

My name is K.K.Gupta, I have a BSNL connection no [protected]. On 9/10/2015 I used BSNL Portal for recharging above no with Rs 330.00. Iwas directed to techprocess for online payment through netbanking. The transaction no is Techproc/[protected]/[protected]. At that time I got no recharge for my number.I thought the money will return back to my account in next few days but now its 10 days over since the starting of process. Kindly look into the matter and either make arrangement to recharge the no. or return the money back in my account. with regards K.K.Gupta email: guptak.[protected]@rediffmail.com

I have made payment of my Bsnl landline bill for Rs 251/-using Canara bank debit card vide transaction no;82726906 at17:54:44hrs on 06/10/2015.Phone no:[protected].But no receipt message has received till 18/110/2015.my e-mail id: [protected]@gmail.com

My telephone no is[protected], i have landline with bsnl since last 8 years.in my bill they have mentioned deposit of 2504rs to my account.i wrote to them to Rajkot office to refund extra deposit but they replied me that you have deposit of rs 1175 and not rs 2504 printed on my bill.how can it be?accounts department of Rajkot says there is mistake and we will correct it but after 6 months of period they were not able to correct the amount.and they do not reply me after writing to gm ahemedabad and agm Rajkot.i am a senior citizen and they are just harassing me.

Hello sir i am aniket maheshwari and my sim card was lost in indore so sir i request you to please help me to block this sim card and my number is [protected] sir please its urgent to block this sim card i am in the very big problem please sir help me... thanku