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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 327

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V
v thiagarajan
from Indore, Madhya Pradesh
Sep 11, 2015
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Address: Indore, Madhya Pradesh

My landline No is[protected]. I have tried my level best to contact the customer care no 1500 and toll free no [protected] regarding to the subjected matter but i have failed to get proper response. From the begining I have not used the facilities and they have make enquiry with my son who is a minor and they activiated the facilities. Today I am facing to pay the bills. Hence please deactive the same immediately, please
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    V
    Venkat Rama Rao J
    from Mumbai, Maharashtra
    Sep 10, 2015
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    Address: Hyderabad, Andhra Pradesh

    I Requested to My Blocked Sim Card No:[protected] Which was Lost while Travelling when i Called BSNL Customer Care No:[protected] and Spoke to Mr.Avinash Kumar But he says that Blocking of SIM Card will Take around 24 Hours after verifying all information me.. But after logging complaint with customer care do we need to wait for 24 hours to block the services.
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      R
      ravikumardowluru
      from Puducherry, Puducherry
      Sep 10, 2015
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      Address: Visakhapatnam, Andhra Pradesh

      I, d. Ravi kumar herewith submitting a complaint about slow internet speed. I do have bsnl broadband combo plane from two years with phone no.[protected] and still last month i have good enough speed of about 150 to 200kbps.

      But from last month my internet speed fallen drastically to 10 to 20kbps. Even after complaint, the line man unable to rectify it and we are very unhappy with this speed and will terminate my connection if this problem still persists.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        stshinde
        from Nashik, Maharashtra
        Sep 10, 2015
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        Address: Nashik, Maharashtra

        Dear Sir, I am old customer of BSNL, i am using bsnl landline service since year 2000. From july 15 adjustments were made in my bill.I am not using bsnl hungama website for movies on demand or game or music.Please kindly DEACTIVATE this service as early as possible.My customer id is [protected] and land line no is[protected].I have submitted application to deactivate this service still my billing is increasing. Thanks.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          P
          Paul K.
          from Delhi, Delhi
          Sep 10, 2015
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          Address: Ahmedabad, Gujarat

          The HDFC banks credit card(Kolkata) and some car and bike service keeps on calling me on [protected] and asks for Dweeprohor Das. This guy is probably from Guwahati and have given my number [protected] in all contact details to the above mentioned people. Kindly look into the matter and do the needful. Either inform the people as HDFC credit cards that this number belongs to me and not to some one from Guwahati named Dweepprohor/Diprohor/Deeprohor Das or ask that person to change the contact details.
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            G
            guptarohit0309
            from Hyderabad, Telangana
            Sep 10, 2015
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            Address: Indore, Madhya Pradesh

            Dear paytm team, It is same full that as an indian you all can't change My concern is that I have booked hans travel bus for 1 seat for date10.09.2015 Departure timing was 9:45am but bus donot arrived till 10:15am. For urgency I booked another bus Request you to check the gap and pl don't let them in option for booking Atlast I need refund Regards Rohit gupta [protected]@gmail.com [protected]
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              arup.nath
              from Bangalore, Karnataka
              Sep 9, 2015
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              Address: Bangalore, Karnataka

              I am facing very poor 3G (UMTS/WCDMA) mobile network tower at my place. Hence, I can't use my high speed internet, Video calls and Call drops on 3G network. Hence my 3G internet package whatever I take goes waste. I did place complain on to customer support but they later texted me saying the issue is resolved. Till date no one from BSNL visited my place. Other networks such as TATADOCOMO, AIRCEL, AIRTEL, VODAFONE works fine, but only BSNL has issue. I wrote email to BSNL authorities but till date no response. Please help me in this regards. Apart from this may times bsnl 2G networks vanishes and Appears after 1 or 2 hours, My parents also BSNL network and I found same in their mobiles too. Please help me in this regards.
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                L
                lijopjose
                from Thrissur, Kerala
                Sep 9, 2015
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                Address: Kottayam, Kerala

                Dear Sirs, It is very pathetic. My telephone[protected] in poovarany exchange of Kottayam district) repaired after several complaints on July last week. But it gain dead within two weeks. I again registerd online complaint on 18/08/15 and no action taken till date. And it is showing as closed in your website. I didnt get any refund for last one year non - working of the telephone. Hence pl urgently repair the telephone and take necessary action for the refund of amount during the non working period of telephone. Thanking you, For Lilly Jose Lijo Jose Mob: [protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  30655ka^4
                  from Ahmedabad, Gujarat
                  Sep 9, 2015
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                  Address: Navsari, Gujarat

                  Since last one week I am facing problem in connecting my pc with Internet. Error-651
                  is the message flashed.
                  I made 2-3 complaints but no engineer is visiting my house to check where and what
                  is the problem. Plus I have forgot the original user name and p/w. I want to reset
                  both, if the engineer do come to my help.

                  My Land Line[protected]
                  My city- Ahmedabad Gujarat
                  My Nearest Tel. Exchange- VASNA TEL EXCHANGE, Ahmedabad-380007
                  My name Dhruvam M Thaker
                  Mob-[protected]
                  Complaint made on- 7th, 8th Sept, 2015

                  Till this moment no technician has neither visited nor any phone call received.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    O
                    o p mahawar
                    from Jaipur, Rajasthan
                    Sep 9, 2015
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                    Address: Jaipur, Rajasthan

                    I am having a landline connection no[protected] at Jaipur Centre. recently I took broad band service on it, but it is dead most the time and telephone instrument is also not working properly. I went to bsnl, malviya nagar, Jaipur office on 09.09.2015 and meet Mr Ramesh Chand JTO for change of instrument and for making complaint for non working of telephone. He has not entertained my complaint and his behavior was not good. I request to bsnl, kindly look into the matter and arrange to resolve the problem.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      A
                      Arunmaki
                      from Alampur, Telangana
                      Sep 9, 2015
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                      Address: Chennai, Tamil Nadu

                      Sir
                      My land line no;[protected]. We have not used any hungama plans like games, movies, music. Just i noticed you charged one time charge for aug'15 and 'sep'15. I have not known that how many months you charged like this.

                      This can not be justified that you imposed this plan with out customer approval and knowledge. Kindly refund the amount that you charged in hungama plan.

                      We are doing official work at the age of 53, the response you made in this problem is very bad. If you are not refunding my amount, it may lead to surrender entire service to bsnl. This is nothing but looting middle class people when they one side office tension.
                      Please cance hungamma plan and do the needful
                      Regards
                      Arunachalam. C
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        P
                        padhygs
                        from Hyderabad, Telangana
                        Sep 9, 2015
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                        I am not receiving only icici bank transaction message in my regd bsnl prepaid mob.[protected] since last month.Some times getting very late msg & unable to get OTP alerts, On enquiry to icici bank, they replied, we are sending msg, u chk the service provider(BSNL),
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          tanbir101
                          from Mumbai, Maharashtra
                          Sep 9, 2015
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                          Address: Amritsar, Punjab

                          My broadband (number[protected] location Amritsar, Punjab ) is not working from past 16 days. I registered a complaint (number [protected]) on August 24, 2015 but the problem is still there. No progress has been made. I visited their office 6 times but in vain. Whenever I visit the SDO's office he says, "Your issue will be resolved today", which I have been listening from past 10 days. Then on 7 September 2015 I visited GM's office. His assistant made me sure that the problem will be resolved in 24 hours but the problem still remains.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            Deepakjha123
                            from Kolkata, West Bengal
                            Sep 8, 2015
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                            Address: Bokaro, Jharkhand

                            Experiencing speed capping in micro sim of bsnl. Micro sim 100-250kbps internet speed. Normal sim 300-700kbps internet speed. In same network area. Also, There is a non availability of micro sim of bsnl at customer care center of bokaro from two months, Every time i go to them they says micro sim not available in entire jharkhand state, Please help Deepak From Bokaro 827001 I checked four times In bsnl office of bokaro situated In sector 2/b bokaro.
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                              ramkr14
                              from Rajkot, Gujarat
                              Sep 8, 2015
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                              Please provide as much information as possible...my tel no[protected] surrend on may 2013 and msgs received from bsnlcare your service has been discont on[protected] ==sau shashikala ramkrishna wadekar nandipeth ekta marg washim 444505 dist washim maharashtra
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              Please provide as much information as possible...not any reply since 9sept 2015 from gmt washim 444505 [ maharashtra ]
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                                D
                                dsarkhel
                                from Delhi, Delhi
                                Sep 8, 2015
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                                Hello I have received a confirmation through SMS from Cellone regarding successful payment of my mobile bill against their INVOICE NO[protected] DATE 02 SEPT 2015 However, on log in the status is showing failed transaction. It may be noted that that payment has already been made through net transfer and confirmation also been received. I am totally confused. I unable to post any complaint in their web site since the relevant link under "After Payment" is not working since long. Kindly advice, what I have to do now? Regards
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                                  S
                                  Sudhir kuamr
                                  from Delhi, Delhi
                                  Sep 7, 2015
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                                  Sir Wi Max of BSNL has been installed a few week back but regret to say it never works properly it works only when there representatavi come and make necessary change in its direction and as they left it stops working, making complaint they say every day I can't see or problem .Question who will see it, is it customer fault ? Wi Max is installed at my home in the name of my son Mayank Srivastava, at C/102/714 Mohaddipur North Gorakhpur UP 273008. I will request u to pl.look into the matter . Sudhir Kumar S [protected]@ gmail.com [protected]/[protected]
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                                    Moheswaran
                                    from Gurgaon, Haryana
                                    Sep 7, 2015
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                                    Address: Bangalore, Karnataka

                                    Hello Sir, Please block my sim. My phone number is [protected]. I have lost my mobile and the sim is still active. please do the needfull and kindly send a confirmation mail back to me to the above email id is [protected]@gmail.com. Thanks Malini menon
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                                      Prasad Shivashankaran
                                      from Surat, Gujarat
                                      Sep 5, 2015
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                                      Address: Chennai, Tamil Nadu

                                      I am having BSNL broad band service with telephone no[protected]. the phone went out of order from 29-4-15 to 30-5-15.I have applied for the rebate for the above said period to the authorities at perambur exchange. enen though 3months has lapsed after my complaint no action taken by the authorities to adjustn the amount of rebate in my bills.Hence it is requested that the forum may interfere in this matter and render justice. S.N.Prasad. contact NO.[protected]
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                                        S.r. Bhuvaneshwari
                                        from Tumkur, Karnataka
                                        Sep 5, 2015
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                                        I lost my mobile handset alongwith my sim card at lido station. My bustop near ulsoor police station in bangalore mobile no.Was [protected]. I want to block the sim card so that no one mis use it. B. I request the bsnl to block my sim immediately.
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