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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 327

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S
subinandanam
from Mumbai, Maharashtra
Sep 14, 2015
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Address: Kozhikode, Kerala

I am using STV68 Data plan in BSNL. My number is [protected]. But the internet connection is not stable due to network problem of BSNL. So i can't even use at least 50% of data. Is there no value for Money ? In an emergency situation we can't trust this data connection. I have lost my money in many online transactions due to the connection problem. I have checked the same under good signal strength also. But the same problem exists. We have complained so many times to BSNL. But no improvement. So i am expecting a solution from here...
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    rajan kj
    from Chennai, Tamil Nadu
    Sep 13, 2015
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    Address: Kottayam, Kerala

    I have a broadband connection[protected]. normaly bill getting below 700/-. But july 2015 to bill receiving with an amount 1134//-. Bill checked and found one time charges 410/-added every month.i think it was something security deposit. i contact custemercare and they told me your number activated bsnl hungama servise and this amount for subcription charge.i dont aware for it .already i unsuscribed this service already three times billed 410/- each. Anyway my unauthorised billed amount please refund me my name Rajan kj email id [protected]@gmail.com my contact no [protected]
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      Sujathapoornan
      from Tiruchirappalli, Tamil Nadu
      Sep 12, 2015
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      Address: Coimbatore, Tamil Nadu

      I have booked for new land line. & broad band connection in the Month of June 2015. We have 164 new flats in our appartment. Full demand for BSNL. But still the have not given connection . Kindly look into this matter and solve the problem as early as possible please.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        periakottai
        from Chennai, Tamil Nadu
        Sep 12, 2015
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        Address: Sivaganga, Tamil Nadu

        Sir, I had approached bsnl office manamadurai for bsnl broadband and landline connection for my home in periakottai village, sivagangai district.But the bsnl office manamadurai refused to accept my application and asked me to get WLL phone service only. They added I cannot given the BSNL broadband service connection because no cable is there.I request to look into the matter and enable me to get the broadband and landline connection in my village
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          nikhil s babu
          Sep 12, 2015
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          Surendra babu Ashadam Kalluvettankuzhy Mancode po Chithara Pin 691559 12/9/2015 Dear sir Account Number: [protected] Customer Id : [protected] Phone Number : [protected] Service ID : sb2429682_scdrid I am writing to you to complain that I am experiencing a lack of connection with my broadband service. This has been occurring since[protected] approximately 2 month. I have checked my equipment and I am satisfied that this is not the cause of the problem. Many times I complaint to bsnl office but no satisfied service from there side. I hope this issue can be resolved shortly but, if you are unable to do so, please tell me the next steps in your complaints procedure or issue a deadlock letter outlining your final position.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            bapi22
            from Kolkata, West Bengal
            Sep 12, 2015
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            Address: Mayurbhanj, Odisha

            Sir i chandra kanta acharya i have a wimax id ob10001629 . It stopped working since 1.5 years due to system fallier of nearest exchange. Now it working properly. So i go to tdm office and applied to consider minimum bill and activation the wimax . But the officer sde /caf refused to activate it.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              Priya555
              from Chennai, Tamil Nadu
              Sep 11, 2015
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              Address: Chennai, Tamil Nadu

              Dear All, I have paid last month bill (BSNL land line) via online, i was check with my bank account it was debited, now this month (August) bill i was get, they are included last month bill, let me know how could this happens. Telephone number[protected] Transaction id--IIN/I-Debit/BSNL Bill/[protected]--Amount 608 Thanks, Priya
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                v thiagarajan
                from Indore, Madhya Pradesh
                Sep 11, 2015
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                Address: Indore, Madhya Pradesh

                My landline No is[protected]. I have tried my level best to contact the customer care no 1500 and toll free no [protected] regarding to the subjected matter but i have failed to get proper response. From the begining I have not used the facilities and they have make enquiry with my son who is a minor and they activiated the facilities. Today I am facing to pay the bills. Hence please deactive the same immediately, please
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                  Venkat Rama Rao J
                  from Mumbai, Maharashtra
                  Sep 10, 2015
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                  Address: Hyderabad, Andhra Pradesh

                  I Requested to My Blocked Sim Card No:[protected] Which was Lost while Travelling when i Called BSNL Customer Care No:[protected] and Spoke to Mr.Avinash Kumar But he says that Blocking of SIM Card will Take around 24 Hours after verifying all information me.. But after logging complaint with customer care do we need to wait for 24 hours to block the services.
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                    ravikumardowluru
                    from Puducherry, Puducherry
                    Sep 10, 2015
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                    Address: Visakhapatnam, Andhra Pradesh

                    I, d. Ravi kumar herewith submitting a complaint about slow internet speed. I do have bsnl broadband combo plane from two years with phone no.[protected] and still last month i have good enough speed of about 150 to 200kbps.

                    But from last month my internet speed fallen drastically to 10 to 20kbps. Even after complaint, the line man unable to rectify it and we are very unhappy with this speed and will terminate my connection if this problem still persists.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      stshinde
                      from Nashik, Maharashtra
                      Sep 10, 2015
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                      Address: Nashik, Maharashtra

                      Dear Sir, I am old customer of BSNL, i am using bsnl landline service since year 2000. From july 15 adjustments were made in my bill.I am not using bsnl hungama website for movies on demand or game or music.Please kindly DEACTIVATE this service as early as possible.My customer id is [protected] and land line no is[protected].I have submitted application to deactivate this service still my billing is increasing. Thanks.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        Paul K.
                        from Delhi, Delhi
                        Sep 10, 2015
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                        Address: Ahmedabad, Gujarat

                        The HDFC banks credit card(Kolkata) and some car and bike service keeps on calling me on [protected] and asks for Dweeprohor Das. This guy is probably from Guwahati and have given my number [protected] in all contact details to the above mentioned people. Kindly look into the matter and do the needful. Either inform the people as HDFC credit cards that this number belongs to me and not to some one from Guwahati named Dweepprohor/Diprohor/Deeprohor Das or ask that person to change the contact details.
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                          guptarohit0309
                          from Hyderabad, Telangana
                          Sep 10, 2015
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                          Address: Indore, Madhya Pradesh

                          Dear paytm team, It is same full that as an indian you all can't change My concern is that I have booked hans travel bus for 1 seat for date10.09.2015 Departure timing was 9:45am but bus donot arrived till 10:15am. For urgency I booked another bus Request you to check the gap and pl don't let them in option for booking Atlast I need refund Regards Rohit gupta [protected]@gmail.com [protected]
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            arup.nath
                            from Bangalore, Karnataka
                            Sep 9, 2015
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                            Address: Bangalore, Karnataka

                            I am facing very poor 3G (UMTS/WCDMA) mobile network tower at my place. Hence, I can't use my high speed internet, Video calls and Call drops on 3G network. Hence my 3G internet package whatever I take goes waste. I did place complain on to customer support but they later texted me saying the issue is resolved. Till date no one from BSNL visited my place. Other networks such as TATADOCOMO, AIRCEL, AIRTEL, VODAFONE works fine, but only BSNL has issue. I wrote email to BSNL authorities but till date no response. Please help me in this regards. Apart from this may times bsnl 2G networks vanishes and Appears after 1 or 2 hours, My parents also BSNL network and I found same in their mobiles too. Please help me in this regards.
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                              lijopjose
                              from Thrissur, Kerala
                              Sep 9, 2015
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                              Address: Kottayam, Kerala

                              Dear Sirs, It is very pathetic. My telephone[protected] in poovarany exchange of Kottayam district) repaired after several complaints on July last week. But it gain dead within two weeks. I again registerd online complaint on 18/08/15 and no action taken till date. And it is showing as closed in your website. I didnt get any refund for last one year non - working of the telephone. Hence pl urgently repair the telephone and take necessary action for the refund of amount during the non working period of telephone. Thanking you, For Lilly Jose Lijo Jose Mob: [protected]
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                30655ka^4
                                from Ahmedabad, Gujarat
                                Sep 9, 2015
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                                Address: Navsari, Gujarat

                                Since last one week I am facing problem in connecting my pc with Internet. Error-651
                                is the message flashed.
                                I made 2-3 complaints but no engineer is visiting my house to check where and what
                                is the problem. Plus I have forgot the original user name and p/w. I want to reset
                                both, if the engineer do come to my help.

                                My Land Line[protected]
                                My city- Ahmedabad Gujarat
                                My Nearest Tel. Exchange- VASNA TEL EXCHANGE, Ahmedabad-380007
                                My name Dhruvam M Thaker
                                Mob-[protected]
                                Complaint made on- 7th, 8th Sept, 2015

                                Till this moment no technician has neither visited nor any phone call received.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  o p mahawar
                                  from Jaipur, Rajasthan
                                  Sep 9, 2015
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                                  Address: Jaipur, Rajasthan

                                  I am having a landline connection no[protected] at Jaipur Centre. recently I took broad band service on it, but it is dead most the time and telephone instrument is also not working properly. I went to bsnl, malviya nagar, Jaipur office on 09.09.2015 and meet Mr Ramesh Chand JTO for change of instrument and for making complaint for non working of telephone. He has not entertained my complaint and his behavior was not good. I request to bsnl, kindly look into the matter and arrange to resolve the problem.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    Arunmaki
                                    from Alampur, Telangana
                                    Sep 9, 2015
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                                    Address: Chennai, Tamil Nadu

                                    Sir
                                    My land line no;[protected]. We have not used any hungama plans like games, movies, music. Just i noticed you charged one time charge for aug'15 and 'sep'15. I have not known that how many months you charged like this.

                                    This can not be justified that you imposed this plan with out customer approval and knowledge. Kindly refund the amount that you charged in hungama plan.

                                    We are doing official work at the age of 53, the response you made in this problem is very bad. If you are not refunding my amount, it may lead to surrender entire service to bsnl. This is nothing but looting middle class people when they one side office tension.
                                    Please cance hungamma plan and do the needful
                                    Regards
                                    Arunachalam. C
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      padhygs
                                      from Hyderabad, Telangana
                                      Sep 9, 2015
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                                      Resolved

                                      I am not receiving only icici bank transaction message in my regd bsnl prepaid mob.[protected] since last month.Some times getting very late msg & unable to get OTP alerts, On enquiry to icici bank, they replied, we are sending msg, u chk the service provider(BSNL),
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        tanbir101
                                        from Mumbai, Maharashtra
                                        Sep 9, 2015
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                                        Address: Amritsar, Punjab

                                        My broadband (number[protected] location Amritsar, Punjab ) is not working from past 16 days. I registered a complaint (number [protected]) on August 24, 2015 but the problem is still there. No progress has been made. I visited their office 6 times but in vain. Whenever I visit the SDO's office he says, "Your issue will be resolved today", which I have been listening from past 10 days. Then on 7 September 2015 I visited GM's office. His assistant made me sure that the problem will be resolved in 24 hours but the problem still remains.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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