Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To BSNL Head Office Delhi/Mumbai Dear Sir/Madam, I, Bhavani S Kutty, Served BSNL for 36 Years and retired from Service on 1/06/2015 by taking Volunary Retirement due to which i had forwarded a request to BSNL Divisional office DombivilI regarding retaining of the Service mobile Connection -[protected]. We after applying had submitted all the necessary documents required Like Aadhar Card, Retirement Letter, Pan Card, MSEB Bill at the Customer service centre at Dombivili. In letter and the forms Submitted for a new connection we clearly mentioned we need a postpaid connection. We were assured by the Customer Service centre it will be issued in a weeks time on 02/06/2015 On 10/06/2015, We received a reply saying; the Dombivili customer Service Centre has forwarded Documents and were awaiting for a new sim. On 12/06/2015 We were informed ; the documents has been forwarded to Nandivili Exchange, Dombivili for Verification Purpose and Executive will Visit our Home for the collection of documents again. On 15/06 /2015, We Again enquired on the further proceedings and intimated them that there is supposed to be no verification required, and we were told again that documents for further proceedings has been sent to Nandivili Exchange for verification purpose . We received a call From Nandivili Exchange on 29/06/2015 stating they are sending a person to collect the documents for Verification purpose. On 11/07/2015 Mr Mahtre was sent to collect the documents for further process. Mr. Mhatre - comments he has no clue why he has been allocated to collect this document as it is actually not his duty and for this he had to come on 2 saturday, Understanding our issues He co-operated very well and took our documents. On 17/07/2015 We enquired at Dombivili's Nandivili Exchange & Mr.Paghare said they will Process and send documents to Dombivili Midc Office on same day . On 22/07/2015 Again We Enquired at Dombivili (Divisional Engineers Office ) and We were told Documents has not been received at MIDC from Nandivili Exchange. Later till yesterday there was no movement of the case and finally i Decided to visit Bsnl office Dombivili to find out the reason ;and we see, The Documents which we send were still not processed .the application was not Processed.The sim Card not yet reached .Documents is still at Nandivili Telephone Exchange And on Inquiring with Commercial officer, Bsnl Midc Telephone Exchange, he said its a mere 3 day process and all this procedure was wrongly done .And Verification is not at all required . On 12/08/2015, we finally gave an application to withdraw a request for retaining of Sim, And surrendered the old sim This is the Pathetic and Very unprofessional Service which i received as an X-Employee of BSNL. I am a 58 year old woman Who had taken VRS due to medical Reasons (Pertaining to the Eye) I would request a strict action to be taken against the rightful culprits in this case who have made me suffer by providing Wrong information on various levels. For any Communications in this regards Contact me on bhavani.[protected]@gmail.com/[protected] Sincerly Bhavani S Kutty

N Sivaramakrishnan Telephone No.044 / 2265 3726 Address: Plot No.3, Shri Anandavalli Agastheeswarar Avenue, Mettu Street, Nemilichery, Chrompet, Chennai - 600 044. Sir, my residential telephone connection with internet facility (broadband) is not functioning for the past two months. I have complained to the Telephone Exchange for more than 25 occasions. As the services were not restored, I was compelled to complain to the higher authorities viz., The General Manager (South), Chennai Telephones, BSNL, Guindy, Chennai -600 032 and The Chief General Manager, Chennai Telephones, BSNL, Kilpauk, Chennai - 600 010. I request you to do the needful to restore the services early.

I am having two bsnl prepaid sim. Bsnl network coverage is coming to our area from tal- sinnar, dist-nashik tower. The signal of bsnl is missing for 3 minutes in every 10 minutes. I have complaint docket number 1g[protected] date 25/7/2015 but the problem has not yet solved. Please rectify the problem and provide quality signal. Due to the above problem while speaking in phone the call will is disconnecting suddenly and as wellas while browsing mobile internet through gprs the connection is also disconnected suddenly.

Dear SirMadam, There is been some problem with my tata sky services from 08-July-2015, its been 1 month from july that ther is very poor response from your side and hence i am unable to avail the services of yours. Problem1- Set-top box installation was late and then i continuously received calls to recharge with 2300 or 2640 etc... finally after installation of my set-top box i recharged an initial amount of Rs.100 and subsequently i recharged with Rs.2640. But today 11-August-2015 i received a message for the cancellation of the recharge. Problem2- Poor and delayed response from the customer care centre side. Kindly look into the matter and resolve the query as soon as possible. Awaiting your reply with solution. Attached screenshots of messages is for your reference. Customer id-[protected]

I wold like to inform you, our bsnl land line phone:[protected]. Its incoming & outgoing service is not working since 1 year. But we pay bill without provide service, so now i want to refund my payment.
I want to start this service.
Fully in 1 year our phone is 4, 5 days working other days is stop.Some problem in landline system.
So this is not our fault, so i want to complain & request to bsnl .Please refund our all bill amount & start landline service.
I[censored] dont give good service so please dont give us bill.

Hi BSNL team, my landline number[protected] isnt working since last week, wednesday. it keeps saying either "temporarly out of service" or "all routes in this line are busy". have already raised a complaint also under Complaint ID- [protected], Created Date-7-Aug-15 but the status till now is "Assigned to ITO"... not sure what is happening and when will it happen. haven't recieved any call or mail regarding the above complaint number. now i know why everyone is getting their landline BSNL deactivated!!! do confirm when can i get a resolution. from: Depressed & iritated BSNL user

I m Bearing TC Number:[protected] & Cell Number : [protected], the service provided by above mentioned is not satisfactory. Further it is causing psychological nuisance to the inhabitants of the concerned area.The matter may be taken on the humanitarian grounds. with regards Bashir

Last night i initated a payment transaction to my email ID [protected]@gmail.com to number[protected] on BSNL Quick Pay Portal. The amount paid is 1043 where i registered my mobile number also for payement reciept which is [protected]. The amount got debited from my bank account (standard chartered bank) online but it is not reflecting in the BSNL portal and in the portal it got reflected as payment failed. Please help me on this.

I am Radhika, i have activated BSNL hungama plan on june 18th 2015 to avoid the irritating calls from BSNL. I asked them several times about the addition of extra amount(if activated) and they said 'no'. I havent subscribed for anything in hungama and haven't opened that site even once. But i received extra amount in the july month bill as Rs.180 (one time charge) and august month bill Rs.450. What the hell is this? Why should i pay these extra amount unless i subscribe? I want an immediate reply and i need a honest solution. E-Mail id: radhika.[protected]@gmail.com Landline no:[protected] Hence i need an immediate deactivation of hungama plan

I have lost my phone in the bus. i was sitting near window seat (ladies) .I might have dropped on the seat . bus 516 . bus no 9423- Delhi bus color red. date 10/08/15 PHONE MODEL MICROMAX A177 sim bsnl mp mobile no [protected] IMEI NO [protected] IMEI NO [protected] COLOR BLACK My mobile phone has been stolen.the sim had bought by my father Mr BACHAU RAM .so please block this sim immediately...

My BSNL paramilitary sim Rajasthan, Jhunjhunu se 08 Aug 2015 ko liya hu is ke saath me our ek sim bhi liya hu. Paramilitary- No. [protected] (Sim no.[protected] and No. [protected] (Sim no.[protected]. 9 Aug ko verification ke liya call kiya 1800 hrs Paramilitary sim ka verification hogaya magar abthak sim activate nahihuva

Devangpeth, Hubli . this area is facing serious problems with the well reputed government telecommunication firm BSNL . To start with there is no ftth facility for which i cannot blame them because they might have taken it as a recently extended area but in actuality there are many more extensions beyond this area to this date[protected], but even for a land line based broadband connection When i approached the local bsnl office last year they said " sir, there is line fault in the entire area and the lines are very old (rusted in their gist of context) so we are not able to provide you even with a landline", even some officer said " there are no more lone pairs to give connection to you ". Sincerely i don't know since which year the problem started .its not only me facing problem many of others who had connection way before have problems regarding clarity and speed and other stuff, even some disconnected the connections as well. they tell the same story given above to every other person who goes with a request from this area . Its like either they don't want to work or they are not powerful enough to take action . 2 months ago i had applied for a connection anyway thinking that by at least looking at new connection request they might consider taking a word to senior official, unfortunately i'm still without a connection . Being a citizen am i not worthy enough to request something this small from a govt., body, by considering all other brands in the similar industry who are looting money like anything from the customer i would like some/any one from bsnl to help me to resolve my issue if possible or else the story in quotes is readily available for copy and paste anyway.

Tower location: Thrikkakara Address: Kakkanad Ernakulam Kerala Pin: 682 021 This tower located in Thrikkakara, has low data speed due to an over usage of this tower's boosters. I contact customer care, and speak this problem, and he says that adding a additional booster to this tower to solve this problem. So please do something... Regards...

Dear sir, Please provide all incoming and outgoing text sms detail list of this mobile no.[protected] and [protected] for the month of july to till date 2015. Becoz i doubted my doughter. I[censored] please resolve my problem i will be thankful to u. ( resolve Reply to my email address plz)

I had been complaining for the last 2months about my landline phone as there is nobody been bothered to fix it...I am paying my rent unnecessary which rental charges..however I fed up of complaining and going in office again and again as nobody cares as everyone says tomorrow. I would be kind i[censored] do repair my phone within few working days as I'll be much appreciated

Dear sir/ madam I have recharged my Bsnl Karnataka no [protected] with rs 330/- on July 8th.. Bit recharge was unsuccessful and till now amount not has been refunded into my account. I contacted HDFC bank regarding that transaction N they told billdesj received the amount. So kindly solve this issue

Cellone prepaid mobile no: [protected] (MH circle) I moved temporarily from MH circle to AP circle since[protected] and I am unable to either make calls or receive call since then.Standard message I am getting is "Not registered on AP Network.Since I am facing this problem from[protected] whenever I set out of MH circle.I lodged customer care complaint on[protected] with MH circle vide docket no:1G[protected] before moving from MH circle.However, non availability of roaming facility to prepaid mobile persists. Will some one move this gigantic white elephant called BSNL Cellone to attended to my problem as my earlier customer care attempts with bsnl never responded. M.H.Reddy, Ramareddy complex, oppo Ing vaisya bank, Ramachandrapuram, E.G.Dist.AP 533255 mob no:[protected].

My name is umakant adhav. My broadband landline no is[protected] . My broadband connection not working from last 13 days & i repetitively complaint on 1500 no &[protected] no more then 15 to 20 times but no body resolved my problem . & men who attend the call on[protected] no was told me it was not their fault. so i am very disappointed with the service from bsnl & get the decision to close the service if my problem not solved in 2 days.

DEAR SIR I have a bsnl GSM postpaid connection . my num [protected]. I need the duplicate bills of my past six months please send it as soon as possible . You can email me in abhishek.[protected]@gmail.com the duplicate bills

Wymax ID No.BB10012554 not functioning since last 7 days. complaint done but no response. Pramod Shekhar Verma, B-101, Raja Ram Mohan Roy Complex, Rd. No.-11, Ashoknagar, Patna - 800020. Phone No.-[protected]/[protected] [protected]@gmail.com