Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Officer Ref: My BSNL Number[protected]. I would like to inform you that I was a BSNL customer from April 2013 to October 2014. At the time of connection, I paid a security deposit of Rs.1400/-. But some domestic reason, I applied for disconnection of my services (Copy attached) and applied for the refund of my security deposit. It has been more than the stipulated time, I am yet to receive a response from the idle officials. I have registered complaints on BSNL No.[protected] many times yet nothing has been suitable responded so far. Not sure whether BSNL is still exist in the telecom marketing. If the department continue to have these inefficient and idle employees, I am sure that one fine day BSNL will wind-up their business and go bankrupt. I plead the respected consumer forum to step in in this regard and provide a resolution. Thanking you Sincerely, Narinder Kumar

Sir, I am on a tour to USA and here I have lost my GSM phone containing BSNL prepaid SIM. The no. is : [protected]. Kindly arrange for its' deactivation so that it can not be misused. Archana Vyas, Presently in USA. Permanent Address in India: 47/B, Rajendra Nagar, Indore-452 012 E-mail: [protected]@gmail.com

My father was using bsnl service provider connection with cell no [protected] . The cell has been stolen at 6.00 PM near about dwarka mor, New Delhi. I would like to request you please block the sim so that no one could misuse it. Regards Rajnish Kumar [protected] Date- 19.07.2015

Sir, I have been complaining about my wifi speed problem for the number[protected] to bsnl customer care from last 15 days.They always generate a new complaint number and ask me to wait for next 48 hours for their service.But I have not received any help from their side till now.Latest complaint no. is [protected].Even when I ask them to give the number of higher authority they are providing me with wrong numbers.Kindly resolve this issue as soon as possible.Thank you.

Hi iam Srikanth I have booked the tickets from book my show on 17;07;2015 and i take make the payments by payumoney and the amount is 249.12 has been debited from my credit card but tickets are not get conformed . after that i have use the payumoney voucher code for one transaction i have able to use 167.51 only and balance amount 81.61/- is not able to use on the same voucher no for two transaction. Kindly do give the another voucher code for the balance amount 81.61/- immediately

I am facing a lot of issues in the Landline connection and the Braodband connection not wworking.Even after logging the complaint there is no call made from the concerned departments regarding the issue.The landline connection has been disconneted from almost two months and also now the broadband connection has been disconnected.I don't know what's the issue but still the problem has not been resolved.If such things will continue there is no other option but to discontinue the service. My email id:s.faraz.h.[protected]@gmail.com Landline Number not working:[protected]

Hello i use BSNL internet from 3 Years and use unlimted package speed upto 7/mbs And company promises that the internet speed is faster but when i try that speed is very poor at 60/kbs download speed please help to improve all customers download speed

Sir, I have disconnected my No.[protected] in Feb 2014 and my deposit cheque was refunded to concern office of Kolhapur but they doesn't informed me on my alternate number which was given to them nor on mail also. After visiting BSNL office to Tarabai park and Near Pudhari office, they informed in January that it will be return to their office and it will be sent to back within 3 months and they will inform me on my cell no. - [protected] which application I have given to them. But yet I have not received my Cheque and nor their office knows when my cheuqe will be issued. Requesting you to look into matter and refund my deposit amount at earliest. Regards, Vishal Dighe Kolhapur [protected]

Telephone No.[protected] went totally dead since about month. Lodged complaint No. [protected] on 26/06/2015 with the BSNL, On 03/07/2015 submitted written Complaint at Subhanpura, Vadodara (Gujarat) Exchange. On 06/07/2015 email communication made to concern Nodal officer. The Subhanpura Exchange supervisor on given No[protected] do not answer phone call. There is no curative action from BSNL. Again BSNL do not give any convincing reply except that "Technical" problem. This implied that problem known to them but not inclined to resolve. Again telephone of nearby residents are working normal. Similar problem was occurred in the year[protected] and consequently got my broad band disconnected. That time In past BSNL did not refunded rental charges and broadband charges despite lot followup. BSNL never give correct cause for default or correct reason for fault. BSNL should not charge any fixed charge as per their undertaking.

We have been lodging complaints to the bsnl authorities that our Landline number[protected] connection is In the name of bharathi cements co pvt ltd Area udyambag belgaum state karnataka Std code 0831 Is not working and only internet is working we were asked to purchase new telephone handset as they said that the existing handset is not working and they don't have in stock new handset, thus we brought anew handset but still the problem was the same we are lodging complaints all the time and in few hours or i can say minutes we get a message saying that the complaint is solved . But in actualy its not solved.a person named mr.bhosale who is the area in charge of bsnl for udhyambaag belgaum karnataka assure us of solving the complaint but never turned up . Following are the docket no of the complaint 6.7.2015 [protected] Solved by mr sanjay gawade 8/07/2014 [protected] Solved by sanjay gawade 9/07/2015 [protected] Again solved by sanjay gawade 14/07/2015 [protected] Solved by sanjay gawade 14/07/2015 [protected] Solved by sanjay gawade [protected] Assigned to sanjay gawade

My Telephone line has BB as well. But for emergency also I can hardly use my Telephone for contact purpose as it is noisy. Except Dial tone we cannot hear or communicate either. Only one telephone is working in the DP. Repeated reminders has not solved the long pending problem. I am a retired Central Govt Officer from erstwhile DOT. For a person of the parent dept the status is like this. Kindly do the needful. Yours faithfully, R.Ramani

This is my second complain against bsnl jajpur road exchange. Bsnl higher authorities have to play a bigger role to play to stop this kind of customer harrasment. For days my phone is dead but even after several complain they are not taking any action. Day after day year after year these bsnl employees are getting paid, but doing nothing. They are simply ignoring very few customers still left with bsnl landline facility.

No.27 nelliappar street, bharathipuram, chromepet, chennai-600044. i am k.sivasankaran.Iam using bsnl sim.[protected] pls lock this number. mobile name-datawind(pocketsurfer2g4) IMEI 1-[protected] IMEI 2-[protected] S/N-P[protected] MAC-000FCF3A4286 this mobile purchased in online on june 24th 2015 we received this mobile.

Since 25-Apr-2015 my broadband has been constantly not working Works for 5 mins then next 4 hrs its not working I lodged several complain over the phone, , visiting the telephone exchange, visiting the area officer, visiting the Divisional engineer near to around 30 complain registered in past 3 months I give compain of Broadband services not working, the linesman calls to say landline is fine and then complain message is given as RESOLVED. But yet my broadband is not working Yet after so many complains nothing is being done infact the guys tell me to change my services to different subscriber because they cant resolve my issue. i dont know why such incompetent people are kept on the job who cant fix a cable and resolve my issue. moreover give reply saying linesman is on vacation, he is on vacation, , everyone is on vacation to reply to calls on their cellphone, but they are vacation even after joining back that no work is done with regards to my complaints. and worse they speak rudely always, they come to my place when im not around, and then call me saying im not at home.but when i stay back home leaving my work, they dont come all day.wasting my time and energy .Im frustrated with so much of harassment done by the engineers and higher incharge and not resolving my problem rather i have to pay bills as its postpaid and if not my connection is cut. Worse i get bills in thousands every month and over which im charged service tax.. Why should consumer pay service tax and with no services available??? Who is liable to payback all the service tax which wouldnt be generated if services are unavailable??

Dear Sir, I have a postpaid connection for mobile with number [protected] ( account number[protected] in Maharashtra Circle. In the period of 5/4/15 to 4/5/15, BSNL has issued me a bill for Rs. 2779 which I fill as excess bill. I wish to inspect the details of above bill dated 9/5/2015 which I have already paid vide invoice number[protected]. I have been inquiring for the same at customer centres in Pune but in vain. They want me to visit at the same customer centre (Nanded) where I have registered my mobile. It's unfair to ask me to go to my native place (Nanded) for such reason. I should be able to get the service at any of the customer centres located at any place in Maharashtra. We talk of Digital India and BSNL can not send me a simple itemized bill on my mail. It's annoying. I request to send the detail itemized bill on email ID for account number[protected]. Thanking you.

Hello Team, This is in regards to my BSNL Broadband with phone number[protected] and plan-BB-HOME-COMBO-ULD-899-CS37-MONTHLY. With so many attractive advertisements through television, internet and messages flooding my phone with different packages. I had taken your BSNL Broadband with full expectations. And it’s been more than a year now I have never ever seen this broadband working all 30 days in a month. Leave working I have never seen the speed which was mentioned in my Plan. I had raised a request through an application to SDO Telephone, Nigahi, Singrauli regarding my internet not working for exactly 20 days but no one has ever returned back to me. No one has even bothered to reply back or contact me. It’s really a shame for a system to work like that. And on top of it to put a cherry the bill was generated for full month. And I had to pay it. After which I again contacted SDO Telephone who advised me to change my plan so that it works properly although I don’t understand why they have put other plans when only this plan works properly. I changed my plan in the month of June. And again as per today’s date it has again never worked properly. But not to forget the bill gets generated every time properly. Now I want to know if there is anyone who can help me because it has become a pain for me. I cannot deal with your system and your way of working anymore. Either someone resolve my problem or disconnect my connection. Or else I will have to escalate it to the Higher level. P.A.Ansari Ph No[protected] Dy.GM(MM), D-34, Sector B&C Mob No-[protected] DudhiChua, NCL

My name is Khushbu, I applied for BSNL connection in May Month. i got a call from Ram das tPh [protected] and he sent his executive Suresh to collect the documents and Rs 500 alekar . They didnt give me any acknowledgement and told that i will get the connection within 1 week. After that They are telling its not feasible in your area, they are checking for report. I asked them to refund my money. They told they will do it. Its been 2 months and now he is not picking up my call Very pathetic service from BSNL . Please refund my money.I called customer service multiple times, they took my complain but no call from anybody. My email is agarwal.[protected]@gmail.com

I had recharged stv 155 through internet banking on 12 jul 2015 i. E. Due date for recharge. My account has been debited with rs. 155. 00 but the the data has not been recharged. I have also lost 2. 6 gb data balance. Kindly do the needful. I had also lodged a complaint on portal. Bsnl txe[protected] and sbi transaction no igoaiijkr8 for rs. 155. 00 on 12 / 07 / 2015 at 08:00:20

I have seeking service from bsnl 3 months, but last 8 days i did go with my lanline and broadband. I am seeking service from them, contacted them, send mail to circle officer no response. I am losing time money and work. I went o there office. Till now no response.
What to do. Paid my bills. I lost it and registering a complaint here.
It bsnl assam in guwahati wireless office. I have connection in beltola bongaon
My no. [protected]. I dont even know wht is happening and they are much reluctant to inform me.

Dear Sir, Divider road between Sector-14/15 in sonepat is completely broken and its so dangerous to drive there even during day time and during night its not suitable for driving at all. I have seen so many people fall from their bikes today after the rain as people don't see big holes in the road due to rain water and they fall and this is really too dangerous for the society. This road needs immediate repair otherwise this is going to cause lots of other accidents in near future. Please look into this matter urgently.