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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 38

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V
Viva143sps
from Lucknow, Uttar Pradesh
Apr 1, 2022
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Bsnl no network on roaming

I m resinding in NOIDA from 25 days on roaming but in sector 27 block c, no network is there. .. . .. i am getting a lot of problem., , , , ,
My prepaid mob no is [protected] (BSNL) from Lucknow. . .this number is on roaming since 1 month and now feeling that I am totally cut from world and even not getting sms on time.

I req to take care at the earliest so that I could continue my No.
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    D
    Desh67
    from new delhi, Delhi
    Mar 31, 2022
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    While i am aplying to mobile number portability there is a sms given to
    Bsnl did not give 4g network internet so i want port my sim but these message shown evertime when we sms on 1900
    Plz solve my problem
    Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      B
      Barish Behera
      Mar 31, 2022
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      Address: Odisha

      UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        Annapurna S
        from Bengaluru, Karnataka
        Mar 30, 2022
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        This is to inform that in my SIM the outgoing voice is not working since many days.Though the Incoming Sound is very much clear and correct. But, the Outgoing sound is not working.
        Due to this I am facing a lot of problem in my day to day life.

        Therefore, i will be highly obliged if immediate action is done from your side.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          A
          Akramul Haque
          Mar 29, 2022
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          Address: Vill Bagoia Post Madansath Dist Saran Bihar 841201

          Dear sir,
          Whenever I send message for UPC then received a message from BSNL:-
          "UPC CANNOT BE GENERATED AS THERE ARE SUBSISTING CONTRACTUAL OBLIGATIONS WITH YOUR SERVICE PROVIDER. PLEASE CONTACT YOUR SERVICE PROVIDER FOR FURTHER ASSISTANCE"

          Customer is not receiving my call and I very depressed. Pls help me earliest. My details is as follows:-
          Name - Akramul Haque
          Mobile- [protected]
          Circle- BSNL Bihar
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            M
            Mithunzr9
            from Howrah, West Bengal
            Mar 28, 2022
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            Sir/ Madam,
            MY BSNL Prepaid mobile number is [protected]. On from 25.03.22 I sent several messege to 1900 for port out, I got reply from 1901 that "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance". After that I several time called to BSNL service centre, submitted complaint and they assured me that the problem will be solved before 28 March at 11:49, but still the problem not solved and now when I sent message for upc code reply came as " Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time". Thereafter I called again to customer care they asked me to reach at BSNL exchange office for further assistance. Sir, Today on 28.03.22 my recharge validity will be expired. Still no fruitful results came out for generating a UPC code.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              M
              Mithunzr9
              from Howrah, West Bengal
              Mar 28, 2022
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              Sir/ Madam, On 25.03.22 I sent messege on 1900 for port out, I got reply from 1901 that "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance". After that I several time called to BSNL service centre, submitted complaint and they assured me that the problem will be solved before 28 March at 11:49, but still the problem not solved and when I called again to customer care they asked me to reach at BSNL exchange office for further assistance. Sir, Today on 28.03.22 my recharge validity will be expired. Still no fruitful results came out for generating a UPC code.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                N
                Nitinj2810
                from Mithapur, Gujarat
                Mar 28, 2022
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                Address: Swq 67 tata township near ashapura temple mithapur dev bhumi dwarka okhamandal Gujarat 361345 India

                Network issue problem has again started as before it was not solving proper due to no network government work or OTP can't be received and to change number is very long process so pls solve permanently
                Once complaint done after that for few hours network comes so pls solve that permanently
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  D
                  drcplus
                  Mar 28, 2022
                  Resolved
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                  Resolved

                  I made a recharge for my mobile phone no [protected], BSNL through SBI mobile banking services for Rs 74/= on 28/3/2022. The amount was debited in my bank account but recharge was not done. It will be highly appreciated if the debited amount may be credited back to my account.
                  Mar 28, 2022
                  Complaint marked as Resolved 
                  I made recharge for my for my mobile 8985916339, BSNL prepaid through SBI mobile banking services for Rs 74/= on 28/3/2022. The was debited from my bank account but recharge was not done. It will be highly appreciated if the debited may be credited back to my account. Transaction number 208618734568 for Rs 74.00 SBI debit card X5625 done at 99999999 at 28Mar22 at 00:04:11
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    P
                    pallavi kali
                    Mar 27, 2022
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                    Address: 49-3-184, gandhiji colony, gunadala, vijayawada

                    Iam rathna kumarib pls remove unused pole in my house. d.no 49-3-184, gandhiji colony, gunadala vijayawada ph no [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      P
                      Prateek114989
                      Mar 27, 2022
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                      Address: C149 Ram Nagar, Kanker Khera, Meerut

                      There is a pole right in front of my house, which is redundant as we have no current BSNL connections in our area from last several years. Please remove this pole as this is causing a disturbance because now we are increasing the length of our wall and it is coming between it. It's also tilted and pose a risk of falling if heavy winds blow. Please do the needful and remove this at the earliest.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        A
                        Ashhab
                        from Marehra, Uttar Pradesh
                        Mar 27, 2022
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                        Hii recently I shifted to my home town to Marehra Distt -Etah here I m facing a huge network problem in my BSNL sim it always show Emergency calls only.
                        Before this month its network came as electricity came and gone as electricity gone.
                        But nowadays its network didn't affected by electricity it always show Emergency calls only.
                        Please help me and sort out my problem as soon as possible.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          Sonu122333
                          Mar 24, 2022
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                          Address: Ranchi

                          UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            Saravanan Devendran
                            Mar 24, 2022
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                            Address: 1st Cross(Inner Cross), Papaiah Layout, HAL 3rd Stage, Bangalore 560017

                            Dear Sir / Madam,

                            I live in 1st Cross, Papaiah Layout, HAL 3rd Stage, Bangalore 560017 (Behind Cloudnine Hospital in Old Airport Road). The residential area road width is 15 feet and in that there is an idle & unused BSNL pole in the road hence disrupting the mobility of 4 wheelers entering and exiting out of the road.

                            I sincerely request to remove the unused pole completely from the road which would help mobilising the vehicles easily.

                            My Name is SARAVANAN DEVENDRAN and I am one of the resident here. Looking forward for your sincere help and support here.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              A
                              Advocate Taib
                              Mar 24, 2022
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                              Address: Babhan Gawan Gandhi Nagar Basti

                              My bsnl is not getting signal for 10 hours please solve it fast My handset is good, My other sim are working properly but last night on 23 March 10:50 pm the bsnl signal is gone and not coming right now 24 March please solve the issue . I faced many problems
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                P
                                p_ghosh2016
                                from Kolkata, West Bengal
                                Mar 23, 2022
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                                I want to port out from BSNL. While I am requesting for PORT to 1900, "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance. Massage I am receiving. My number is [protected]. Please do the needful.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  G
                                  Google01
                                  from Faizabad, Uttar Pradesh
                                  Mar 23, 2022
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                                  I had already submitted a complaint few months back but didn't get any response so sending again.
                                  Hello dear, I recharge a wrong plan on my bsnl number [protected] with plan 1498 which was supposed to be done with 1499 plan. This happened because of the confusion as these numbers are to close and I don't know what to do now. Can you please help me to get this resolve. Thank you. 👀
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    V
                                    vivekkodoth
                                    from Kanhangad, Kerala
                                    Mar 22, 2022
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                                    Address: kanhangad

                                    Vivek.Kodoth
                                    22/03/2022
                                    [protected]
                                    My above prepaid number is not active from yesterday. No network shown, unable to call, sms.
                                    Pls resolve ASAP
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      D
                                      DAS Vlog Bsp
                                      Mar 22, 2022
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                                      I am try many time to generate UPC code but. Every time. 1901 reply. "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."
                                      Please BSNL resolve my problem.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        R
                                        Rudraksh Pandey
                                        Mar 22, 2022
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                                        Bsnl pole in front of my house around 6 months ago there is lot of disturbance in parking and takes no action by bsnl authors so pls solve my problem as soon as possible Thank you
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