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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15969
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6089
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 37

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R
Ravindra aingh
Apr 10, 2022
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Address: Aurangabad Bihar

Hi ConsumerCourt,

I had planned to port my BSNL prepaid number([protected]) to Another operator.
Thus I sent PORT to 1900. (Many times)
Even after messages I couldn't get UPC code till now.
Bsnl service is very poor. i'm having trouble of calling and internet service is extremely very bed. I have come to BSNL office many times but not solution found.
I need this solution urgently.

Regards
Ravindra singh
Mobile number:-[protected]
State:- Bihar
+1 photos
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    A
    Avishek Agrawal
    from Ambala, Haryana
    Apr 9, 2022
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    Address: porsa

    I am subscribe cinema plus subscription trial pack after activate pack i am deactivate auto renewal service but bsnl charge 129rs in monthly bill plssss solve
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      [email protected]
      Apr 9, 2022
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      Address: Chhattisgarh

      Deviceverify 3cf20e0a-bee3-43e9-98a0-e41ae885b77 device verify code showed 3 times and also asked for alternate no . Also if not done my no. Will be locked
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        N
        Naziyafarman
        from Bareilly, Uttar Pradesh
        Apr 8, 2022
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        I done my recharge with ₹153 in 05/04/2022 but my number not working I call customer support but support not giving resolution.. support says wait till the 07/04 but I call today to customer care but executive not assistant me Properly.. I m to much suffering about the the matter bcom it's my new number.. please help me
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Sumit_help
          from Baruipur, West Bengal
          Apr 6, 2022
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          Address: Shasan,p.s+p.o-Baruipur,kol-144

          Hello sir,
          I am sumit patra, i am a bsnl sim user(prepaid).my mobie number is [protected]..
          Me send sms from 1900 for port my number from another network..but my upc code are not genarated..
          Please help us
          +1 photos
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            V
            Veerendar Reddy
            Apr 5, 2022
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            Address: hyderabad

            HI, i am veerendar.I joined bsnl recently from jio and network signal is poor and not getting incoming calls and sms quickly.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              V
              vishalsuman123
              from Jamshedpur, Jharkhand
              Apr 5, 2022
              Resolved
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              Resolved

              Address: mango dimna road shiv mandir line 831012

              My sim card is lost no [protected] plz block the sim card
              Apr 5, 2022
              Complaint marked as Resolved 
              i have lost my phone please block the sim card no is 8507693126
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              pleae block the sim card [protected]
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                A
                Ak Ansari
                Apr 3, 2022
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                Resolved

                Address: Bihar

                UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                +1 photos
                Apr 8, 2022
                Complaint marked as Resolved 
                UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Apr 03, 2022
                Updated by Ak Ansari                 UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

                Apr 03, 2022
                Updated by Ak Ansari                 UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                View replies
                UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance

                UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service pr - Comment #4020898 - Image #0
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                  S
                  Surender194807
                  from Visakhapatnam, Andhra Pradesh
                  Apr 2, 2022
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                  Hello sir, my mobile no [protected] was recahrged with STV of 139, however the amount was deducted from my account and the mobile was not recharged.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    K
                    koolroy7
                    from Kolkata, West Bengal
                    Apr 1, 2022
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                    I'm not getting the UPC code from BSNL despite fulfilling all contractual obligations and lodging several complaints. The below attachment shows the message received after sending a UPC code request.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      S
                      sandip shetty
                      Apr 1, 2022
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                      My BSNL simcard is not working. Its not showing any signals. No messages nothing is coming.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        V
                        Viva143sps
                        from Lucknow, Uttar Pradesh
                        Apr 1, 2022
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                        Bsnl no network on roaming

                        I m resinding in NOIDA from 25 days on roaming but in sector 27 block c, no network is there. .. . .. i am getting a lot of problem., , , , ,
                        My prepaid mob no is [protected] (BSNL) from Lucknow. . .this number is on roaming since 1 month and now feeling that I am totally cut from world and even not getting sms on time.

                        I req to take care at the earliest so that I could continue my No.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          D
                          Desh67
                          from new delhi, Delhi
                          Mar 31, 2022
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                          While i am aplying to mobile number portability there is a sms given to
                          Bsnl did not give 4g network internet so i want port my sim but these message shown evertime when we sms on 1900
                          Plz solve my problem
                          Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            B
                            Barish Behera
                            Mar 31, 2022
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                            Address: Odisha

                            UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              A
                              Annapurna S
                              from Bengaluru, Karnataka
                              Mar 30, 2022
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                              This is to inform that in my SIM the outgoing voice is not working since many days.Though the Incoming Sound is very much clear and correct. But, the Outgoing sound is not working.
                              Due to this I am facing a lot of problem in my day to day life.

                              Therefore, i will be highly obliged if immediate action is done from your side.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                Akramul Haque
                                Mar 29, 2022
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                                Address: Vill Bagoia Post Madansath Dist Saran Bihar 841201

                                Dear sir,
                                Whenever I send message for UPC then received a message from BSNL:-
                                "UPC CANNOT BE GENERATED AS THERE ARE SUBSISTING CONTRACTUAL OBLIGATIONS WITH YOUR SERVICE PROVIDER. PLEASE CONTACT YOUR SERVICE PROVIDER FOR FURTHER ASSISTANCE"

                                Customer is not receiving my call and I very depressed. Pls help me earliest. My details is as follows:-
                                Name - Akramul Haque
                                Mobile- [protected]
                                Circle- BSNL Bihar
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  M
                                  Mithunzr9
                                  from Howrah, West Bengal
                                  Mar 28, 2022
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                                  Sir/ Madam,
                                  MY BSNL Prepaid mobile number is [protected]. On from 25.03.22 I sent several messege to 1900 for port out, I got reply from 1901 that "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance". After that I several time called to BSNL service centre, submitted complaint and they assured me that the problem will be solved before 28 March at 11:49, but still the problem not solved and now when I sent message for upc code reply came as " Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time". Thereafter I called again to customer care they asked me to reach at BSNL exchange office for further assistance. Sir, Today on 28.03.22 my recharge validity will be expired. Still no fruitful results came out for generating a UPC code.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    M
                                    Mithunzr9
                                    from Howrah, West Bengal
                                    Mar 28, 2022
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                                    Sir/ Madam, On 25.03.22 I sent messege on 1900 for port out, I got reply from 1901 that "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance". After that I several time called to BSNL service centre, submitted complaint and they assured me that the problem will be solved before 28 March at 11:49, but still the problem not solved and when I called again to customer care they asked me to reach at BSNL exchange office for further assistance. Sir, Today on 28.03.22 my recharge validity will be expired. Still no fruitful results came out for generating a UPC code.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      N
                                      Nitinj2810
                                      from Mithapur, Gujarat
                                      Mar 28, 2022
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                                      Address: Swq 67 tata township near ashapura temple mithapur dev bhumi dwarka okhamandal Gujarat 361345 India

                                      Network issue problem has again started as before it was not solving proper due to no network government work or OTP can't be received and to change number is very long process so pls solve permanently
                                      Once complaint done after that for few hours network comes so pls solve that permanently
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        D
                                        drcplus
                                        Mar 28, 2022
                                        Resolved
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                                        Resolved

                                        I made a recharge for my mobile phone no [protected], BSNL through SBI mobile banking services for Rs 74/= on 28/3/2022. The amount was debited in my bank account but recharge was not done. It will be highly appreciated if the debited amount may be credited back to my account.
                                        +1 photos
                                        Mar 28, 2022
                                        Complaint marked as Resolved 
                                        I made recharge for my for my mobile 8985916339, BSNL prepaid through SBI mobile banking services for Rs 74/= on 28/3/2022. The was debited from my bank account but recharge was not done. It will be highly appreciated if the debited may be credited back to my account. Transaction number 208618734568 for Rs 74.00 SBI debit card X5625 done at 99999999 at 28Mar22 at 00:04:11
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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