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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Mar 29, 2026

Complaints 15979

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 387

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Address: Hooghly, West Bengal

Respected Sir, I sri Amal Chatterjee s/o of late Dulal Ch. Chatterjee of Vill-Basai, P.o- Kanaipur, P.s-Uttarpara, Dist- Hooghly under Uttarpara Telephone Exchange within Howrah Divission inform to you connection no-[protected] everyday after 5 P.M no incoming call and outgoing call not available the said cell no. Your BSNL TOWER WITHIN 300metter .Bill payment every month within due date but no service. So I am inform to you either your tower problem solve or connection disconnect on 01.08.2014.Thanking you . Yours faithfully, Amal Chatterjee.

Aug 14, 2020

Complaint marked as Resolved

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praveen davis

from Kottayam, Kerala

Jan 30, 2015

Hi,

I am Praveen Davis from Kerala.
BSNL tower in Thabore P.O, Kerala is always having problem.
Authorities are not showing interest in maintaining the tower. I heard that officers are being bribed for making BSNL network worst so that customers will migrate to Vodafone. Here Vodafone works perfectly alright.

When I went to Angamaly CSC and engineer at Paduvapuram exchange where they gave a contractor's number ([protected], [protected]) which never pick ups any unknowm numbers.

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Respected Sir,
i got new connection from BSNL broadband Nanded, my phone connection started 4 days ago, but broadband connection not started, i have enquire there office, but all officer says i dont know about that, they are just said ask other officer, other says ask another, they suffering me from one to another, so kindly help me.

Gajanan Jatale
My no. is[protected]

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Address: Kolkata, West Bengal

I am a subscriber of the BSNL 500C Plan. The plan provides a 2AM to 8AM Night Unlimited Usage. On 7th July, I received an email from BSNL stating that the free night unlimited has been withdrawn from 1st July. Since I had no information about this, I had already used 24 GB data till 6th July. This would amount to a bill of over 4000 Rs which BSNL says I have to pay without any fault from my side. This is day light robbery from BSNL. I have spoken to the customer care who asked me to contact Local Accounts Officer. The Local Accounts Officer says HE IS NOT AUTHORISED TO HELP ME IN THIS ISSUE. I do not now what to do now. I believe there had been thousands of customer who BSNL have cheated in this manner.

Aug 14, 2020

Complaint marked as Resolved

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Pinaki S.

from Pandua, West Bengal

Jul 25, 2014

This is not an isolated case, thousands of BSNL customers are suffering from this sudden policy change. Neither did BSNL provide any prior notification on the change of plans, which as a service provider they are bound to do, nor they have come out with any kind of clarification on this matter. As a result many night unlimited users are clueless at this moment. The whole affair now seems to have been performed in a rather underhanded manner. This is without a shadow of doubt BSNL's fault and consumers should fight for their right. I know I'll!

A

Ashwinhira

from Nagpur, Maharashtra

Aug 6, 2014

Atleast u were informed by BSNL, I wasn't even informed. Came to know about plan change when I received July months bill. They charged me Rs.7679 for night hours download. I don't know what to do...should I just surrender the connection or pay for bsnl's negligence.

S

sociopath

from Chittaranjan, West Bengal

Aug 16, 2014

BSNL customer support is a big joke.The people there have no clue of any
information. They are supposed to clarify doubts about plans and inform
the customers about changes that have been implemented. Instead all
they do is provide mis-information and mis-leads the customer. They are rude, ignorant and in all probability by the way they talk they seem illiterate as well. How on earth do they call themselves executives?

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Dear Sir, My Land Line number[protected] of Thuravoor Exchange, Ernakulam is continuously not working for one month now. From June last week 2014 onwards it is not working. We complained to the BSNL authorities of Thuravoor Exchange many times by phone and even went there to complain verbally. Until today nothing is happened and my telephone remains dead. Please note that this same telephone number was not working for nearly 3 months from January 2014 onwards and recently only it started working again. Still we face the same problem as it is not working. Please solve my problem at the earliest possible. Yours faithfully, Johny P.P.

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 21, 2014

Updated by Johny Paul Dear Sir,

My Land Line number[protected] of Thuravoor Exchange, Ernakulam is continuously not working for two months now. From June last week of 2014 onwards it is not working. We complained to the BSNL authorities of Thuravoor Exchange many times by phone and even went there to complain verbally. Also I sent complaints as e-mail to the BSNL authorities. Until today nothing is happened and my telephone remains as dead

Please solve my problem at the earliest possible.

Yours faithfully,
Johny P.P.

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Address: Dhanbad, Jharkhand

my bsnl landline no.is[protected]. it is unnecessary for me i dont wanna use it ..rather nor i got any mail o[censored]sername or password .. i am unable to pay the amount of 400 per month.if it is not deactivated we are going to deactivate even the broadband internet services also.please reply to the number of my mobile [protected] after deactivating or else i will proceed LEGALLY.i want this bsnl hungama to be deactivated today itself i.e.,[protected].

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Address: Kolkata, West Bengal

Dear Sir, My BSNL land line number[protected] is not working for the past 2 years. Apart from this my broadband connection is also not working for more than 4 months now. Despite of regular complaints there has not been any repairs done by them and I have been receiving bills with late fees. Kindly waive of the bills with charges and kindly repair the telephone and broadband line as soon as possible. Regards, Mehul Ganatra. Kolkata. [protected]

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Address: Chennai, Tamil Nadu

I could not make calls from my cell phone from my house but if I do it from place near by some other towers I can get it. Hence BSNL Cell phone tower capacity should be strengthed.

KR Senthilnathan Flat No 6, MM Apartments, 3, South Perumal Koil Street, Vadapalani Chennai 600026
Cell phone No [protected]; Land line[protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Bhopal, Madhya Pradesh

I did 175 rs payment by BSNL portal for validity extension but this payment is not reflecting on my mobile account . Although payment is credited by my Saving account .Detail of my transaction is 'MSBI[protected]IGX1112413 TRANSFER TO[protected]'. My Cell Number is [protected]. Dipesh kulshrestha [protected]

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SAmmeta

from Pune, Maharashtra

Jul 23, 2014

I paid Rs.1, 000-00 thru my citibank credit card on 13.07.2017 @18.31Hrs. towards recharge of mobile no:[protected], But till now amount was not credited to the said mobile number. Please help.
My Address:
Satya Prasad Sammeta
32-12 HAL Colony,
UMCC Road, Shapur Nagar,
HYDERABAD - 500055
Contact - [protected]

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Address: Chennai, Tamil Nadu

cell no [protected]
area Vadapalani

BSNL Tower capicity is very poor- I could not do any outward calls and receive no inward calls from my house. But with the same phone, I could do calls if I am near by some other towers

address KR Senthilnathan, Flat No 6, MM Apartments, 3, South Perumal koil street
Vadapalani chennai 600026 Phone[protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Lucknow, Uttar Pradesh

on 19th july 2014, the validity of my no. [protected] expired...i went to the retailer for recharge...Rs. 37 recharge was done successfully, which gave 6 months extension of validity and some free minutes...but the company also did the same recharge itself, and deducted the amount from my main balance also...i had taken no step for an automatic recharge from my mobile...and also how can two recharges, which are same, made possible by the company on the same day...
network is so bad, that they customer care executive cant here the voice on calling customer service toll free no.
i want refund of my balance as quickly as possible and also any member of bsnl service staff to contact me on the no., if any queries

Aug 14, 2020

Complaint marked as Resolved

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AvijitRai

from Etawah, Uttar Pradesh

Jul 28, 2014

no contact made by bsnl staff... i have even tried writing to their appellate authority.

AvijitRai

from Etawah, Uttar Pradesh

Jul 29, 2014

now i have kept patient long enough, and i am really frustated by their service...not a single time, did they contact me...i will also try to find a higher authority of complaint, where i can highlight this, so far the worst service by any telecom company...also i want to, mai me atleast where to submit and which documents to submit their no. for porting...

AvijitRai

from Etawah, Uttar Pradesh

Jul 31, 2014

there was a contact made by bsnl...to their needed information, recharge done by dealer by the no. [protected] and reference no. [protected]..and also on 21st july only, message by bsnl of deducting Rs. 32.93, from main account for validity extension recharge..
the recharges were made on my mother's no. ..i have given complete details of them...still if any query, then my alternate contact no. is [protected]

AvijitRai

from Etawah, Uttar Pradesh

Aug 4, 2014

how many ages will the company take to resolve the issue?

AvijitRai

from Etawah, Uttar Pradesh

Aug 17, 2014

no contact made by the company...neither any refund done, nor any no. porting information given...as soon as i get time, i will take this complaint to a high telecom regulating authority to bring into their notice, the ignorant and unresponsive nature of bsnl customer care staff...also i will put this complain on other complains registering sites, so that it can be viewed more...
but a sincere thanks to "consumercomplaints.in" for giving me a platform to put forward my complaint..

AvijitRai

from Etawah, Uttar Pradesh

Jan 14, 2015

The customer executive had called and told me later that due to the recharge made by the company twice, on single day, both through my retailer and the company itself, of extending the validity upto 6 months, the company would now extend it for 1 year….but now within 6 months, another recharge reminder message has been given by the company to me…kindly make sure, no balance is deducted, and also the services continue upto 1 year, as per the solution, which the company had suggested on deducting recharge amount, twice by mistake…
I don’t have time for complaining again and again for the same problem, so please check the issue and resolve it…for any queries, contact on my alternate no.- [protected]…

AvijitRai

from Etawah, Uttar Pradesh

Jan 16, 2015

yet another reminder message of recharging for continuation of services given by bsnl, inspite of me commenting and updating the complaint here, just a day before...the bsnl staff doesn't even read the complaints...

AvijitRai

from Etawah, Uttar Pradesh

Jan 16, 2015

i called up your customer care one hour back...Mr. Shoaib picked up the call..
he told me some interesting exceptional rules, quite different from other telecom companies, as follows..
1.two same recharges amount can be deducted, on the same day, within the same hour, out of which, one done by the company itself-evn if service given only for one..
2.no refund policy in bsnl by customer care, even if service not given.
3.if any grievances on the previous assurity by bsnl, one has to go to the office of bsnl, the customer care cant check anything from there.
i don't know, the employee was just joking around with the responsibilities...or the staff is joking around, not even looking into the complaint...even if the customer somehow makes contact, they put responsibility on other staff members...well, ok, i will forward this complaint on every site, with the mental harssment you giving me...

AvijitRai

from Etawah, Uttar Pradesh

Jan 18, 2015

no resolving of the previous complains...and they cut the recharge again, of continuation of services...and the tariff of the recharge they did is call rate of Re 1/- per min...i have used other sims before like airtel, aircel and reliance, but they resolve the issues...and bsnl doesn't solves any and each day they are as if looting with new surprises

AvijitRai

from Etawah, Uttar Pradesh

Jan 18, 2015

recharge done with new services of call rate of Re 1/- for local calls, itself by the company...i think any company even without deducting any recharge amount, will provide call rates much cheaper...and bsnl is recharging and changing packs in my no. itself, without giving any advance info about such a scheme...giving grievances to customer each day, without solving any complain

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Address: Rewari, Haryana

Dear sir
My BSNL Mobile No-[protected]. We have not satisfy the BSNL Internet Service because last 5 days Internet service (GPRS) not working in HSSIDC SEC-2 BAWAL Near AIS India Glass. I am complained two time but not response the customer care service and then after some time automatic close the complained.
My complained no. is G22HR300839 and other is G22HR300014.

Thanks and Regards
Hansaj

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Address: Pune, Maharashtra

On 28th of MAY I recharged my mobile with Net-pack of 139RS that time it says that transaction is successfully complete I also got transaction ID as .[protected]. But I cant get any data so after contacting customer care I came to know that recharge was unsuccessful and u will get refund soon. After 15 days they took my complaint of not getting refund..the docket no for my complaint is 1F[protected]. I cant get my refund yet and customer care also not responding satisfactorily. Hope I will get my refund as soon as possible. [protected] is my mobile no. I recharged. Thank you.

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Address: Chandigarh, Punjab

i made an online BSNL land line bill payment, the money was debited from my debit card, however the transaction wasn't successful as the Internet was disconnected during the transaction. The transaction id is TX[protected]. Kindly let me know the further procedure. Jitin Hari Naik contact number [protected]

Aug 14, 2020

Complaint marked as Resolved

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Jul 22, 2014

Updated by sandeep kaur7813 i made an online BSNL land line bill payment, the money was debited from
my debit card, however the transaction wasn't successful as the
Internet was disconnected during the transaction. The transaction id is

TX[protected].

Kindly let me know the further procedure.

Jitin Hari Naik

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Address: Bangalore, Karnataka

I have tried to rechage my orepaid connection with BSNL portal.
Everyhting goes fine and they deduct 220 rs which I wanted to recharge.
After this step neither they generate the acknowledgement not recharge my mobile

I tried complaints in bsnl portal ..its simply timing out ..

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Address: North Goa, Goa

Sirs, Recently I had shifted to BSNL cell one from Airtel- My No is [protected] and I had opted for pre-paid. I got a recharge of Rs200/- recently and to my dismay I find that money is deducted on local incoming calls also- not only that, I find money deducted just like that, without making any calls. I need an immediate redressal of this issue as well as refund of money unnecessarily deducted. regards Rameshan CP [protected]/ [protected].

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Address: Dharwad, Karnataka

without using any subscription bsnl charges 3/- or 5/- every 3rd day saying that u have subscribed for it. when u try to unsubscribe, it is not done. every month approx 50/- are wasted by customer for the cheating they do. i have complained at bsnl office they said sorry for the 1st time as well as 2nd time and this is continued daily. what about my money?

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Address: Sambalpur, Odisha

Sir, i have recharged my bsnl mobile no [protected] with rs 375/-(Onnet bsnl free) & rs135(335 min free talktime for local/std to any other network), both valid for 30 days.Neither 30 days have elapsed nor 335 min have exhausted, but the main bal of rs 129.06 has been deducted by rs 30, and has been reduced to rs 99.06. Why an amount of rs 30 has been deducted without my knowledge ? I seek a clarification into this matter .Please look into this matter and get my rs 30 added to the main balance. From smt preeti dash, w/o dr hs dash, hospital campus, chc laida, 768214 dist sambalpur (Odisha)

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolhapur, Maharashtra

I am using BSNL broadband from many years and recently i am having problem of disconnecting Internet in every hour in day. So i called local office and i was speaking local officer and telling my problem but instead of helping me. He was shouted and yelling on me. Also, he had given me advice to change Internet connection and choose other network. As in my area, there is only one broadband Internet provider(BSNL). Therefore i have to depend upon their service that they are providing to me. Hence, rude behaviour from local bsnl officer should be stopped and frequent disconnecting Internet problem should be solved. My number is[protected], My name is Datta Shankar Tele, Ichalkaranji, Kolhapur.

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolkata, West Bengal

My Broadband Number is 23213629. I am facing connectivity problems for the past 2 weeks. I have registered a complaint, details of which are below : Docket Number : [protected] Date : 9th July, 2014 Despite repeated calls to BSNL, the issue still has not been resolved. Me and y daughter are facing severe problems as the college admission period is ongoing and most procedures are now online.

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Address: Kaithal, Haryana

my name balbir singh from kaithal haryana--respected representitive i want to say, last 3 days i m disturbe by a call named -PRIVATE NUMBER ...When i search this number detail no detail found ...n i cant block this number ..plz block this number and in future avoide this type of call for better communication ... my mob no. --[protected]

Aug 13, 2020

Complaint marked as Resolved

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