Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Since last four months, I am not receiving Original Bills every month even before the due date of payment. Moreover, I have to visit DumDum BSNL Office for making payment as well as taking Duplicate Bill which they do not provide and harass me in every way. Although intimation about the amount for payment alongwith due date are usually intimated to my registered mobile, the same bill is never sent to my residence even by due date. For going to DumDum BSNL Office every month for payment by the last date, I have to incur about Rs.300/- for travelling expense by taxi. Moverover, they intimate us that the bills are prepared and sent to the customer by their Hare Street Office. Thus, they are instead making harass to the customers, specially me. Why the Bills are not sent well before the due date for payment by courier Post or Speed post instead of ordinary post where is no authenticity about the sending bills to the customer well before the due date. In this circumstances, total cost as traveling expenses incurred by me every month as compensation is to be reimbursed to me by BSNL Authority for meeting unnecessary expenses as well as to avoid mental harassement. It may be stated that I need original Bill for reimbursement from my Office INDIAL OIL Cor.

DEAR SIR IAM A PROUD USER OF BSNL BROADBAND SERVICE SINCE LAST JUNE 2013. MY BROADBAND CONNECTION IS VERY WEAK AND HAVE SLOW DOWNLOADING SPEED AND EVEN CONNECTION IS LOST BEFORE I RAISED VERBALLY COMPLAIN IN BSNL OFFICE BUT TOOK NO SERIOUS RESPONSE OR ANY EFFECTIVE ACTION TAKEN BY BSNL AUTHORITY THIS CARENESS ACTIVITY HAVE THE REASON OF MY MENTAL & ECONOMICAL LOSS.SO PLZ TAKE AN ACTION BEFORE ANY LATE.( CONSUMER ID- [protected]) M/S BHAGWATI MOTORS ROYAL ENFIELD BHAGALPUR BALTI KARKHANA CHOWK[protected] BIHAR PH :[protected]/62,[protected].

Hello, I had a call to customer care by alternate number to get the internet service settings on my android phone. Alternate number is :[protected] My number is : [protected] To get the internet service settings you must have to call by alternate number only, ok this is also fine. While I was talking to him he did not provide me proper information and behaves so arrogantly that i could have fallen down because of this misbehavior. The call had happened on 26 Nov. 2013 between 11 pm- 11:30 pm The employee should get punished as he do not have right to play with common man's emotions. Please help me out here. Thanks.

My landline is faulty since 10/11/13. Have contact numerous time to the customer care. Got no result. Dead as it is. It is more than 10 days now. Please help.

Compensation for the time of faulty months.

Just want a working connection.

Complainant Information
Name: Bhavani

im paying more than 500 rs but still im using for 3 weeks in a month every time there will be a problem . even the coustomer care 1500 service is just only to take my number and they are hanging out . they just not knowing my problem .First of all they dont know anything about technology they are true . and in my village the BSNL office is only meant for sleeping if we go and complain tey say that they will bring some one it will take 3 days to clear .they dont even reduce the bill .as we have only net provider as bsnl they are looting from us its totally unfair from the government to act in this way. this total BSNL is meant to simply pay salary for usless fellows while many skilled persons are unemployed [censored] u

I am using BSNL broadband of 650 rupee, unlimited plz, As per the plan, i have been provided a discount of 20% on my bill, as my father is a government employee. But without my knowledge my broadband plan has been change, the discount has been reduced to 10%. I think this is unfair to make you customer with some offers and when you become one, just change the offer. Please guide me how can i get proper justice.
My contact no is [protected]
Madhukar Raj

BSNL Banglore has a system of charging its customers with complete bill amounts for land line and broadband, though the service is not available for few days in a month. My landline was dead for a couple of days, yet BSNL charged me with complete bill amount for both the calls as well as broadband charges. Is this the right way of billing or is BSNL cheating its consumers.

i am using bsnl evdo (evdo card no. [protected]) but its speed is too slow, i am living in parvatpatiya Surat i am using unlimited plan of evdo ( Rs. 825/ month) but instead 3g speed my evdo device running in 2g speed. its problem of network at my area kindly accept my request an plz solve it plz solve my problem

bsnl wimax speed is very bad, youtube is not working, customer care not receiving the phone call, last full month wimax is working 100% fine but in this month from last month service is horrible, so much fluctuation, non of video streaming sites are working, on line games not working only pages are able to open, & we are paying RS. 850 but no service. user no. [protected]@bsnl.in BS ID: 00:00:85:1B:1C:08

Sir, My telephone no.[protected], Vettom Exchange-Tirur Division-Kerala Circle is totally dead since August 2013 and my complaint number is [protected] dated[protected]. Nobody from BSNL attended my complaint till today[protected] even on requesting at the exchange and status we hear is 'under process' for 3 months. I am paying the bills for this useless connection regularly and authority is insisting to pay this month's bill also when I approached Tirur Divisional office with a request to do the needful for this long pending complaint. Now I have submitted a cancellation letter in the Divisional Office with the reason given as long pending unattended complaint. Why should I pay long months for a connection without any service. Earlier also I had paid bills for 4 months for totally dead connection which was not refunded yet. Actually I wish to retain the connection with a live telephone. Kindly do the needful to retain my telephone by attending my complaint at the earliest and refund my bill payments waiving for unused period. Thanking you, V N Abdul Shukoor, Mobile No. [protected], Email:[protected]@gmail.com

while i was trying to pay my landline bill in bsnl website, the transaction failed but the money was not debited back to my account.The transaction failed twice, amount Rs.1072 (twice= Rs.2404).Transaction Date[protected], transaction made by SBI Credit card, transaction through Bill Desk payment Gateway. Transaction id -TX[protected]. Pls return my 2404 Rs back to my account ASAP. Regards, Sreenivasaiah T [protected].

telephone no.[protected] account no. [protected]. I have surrendered the telephone connection on 29.07.2013 and paid all the bills uptodate. I was promised that my security deposit would be refunded within 45 days. But till date I have not received the cheque for the amount of Rs.1125/- (telephone deposit Rs.500 plus internet connection deposit Rs.625/-..BSNL may please call me on [protected] or email at [protected]@gmail.com

hi myself VISHNU SHARMA... i have bsnl ev-do (PRITHVI)data card internet service i have purchased this product before 1 YEAR.. this internet server is too slow when i purchase. i have lot of official, bussiness n others works but i can not do it. i get hurmful problems, it give me 20 to 30 kbps download speed on 825rs unlimited plan... i will not do any work properly when the server is same problem. and when i use it on 1 km far at my scnd home .it gives me 250 to 300kbps speed on download... i paid every month the monthly rental worth RS: 827.00 but will not get fast server why ? you should be give us fast server. the monthly rental is too costly so server will get faster... so i request u...

hi! Sir/Madom
I had recharge my mobile ([protected]) By Paytm Mobile solution by Online Payment through HDFC NETBANKING, on Dated 18th of Nov 2013.The Amount of 50/- Was deduct from Bank but Still i did not not get balance after recharge.even i had get message "recharge successfully" from Paytm.please help on this and refund my amount as soon as possibel.in this regard i had talk with customer care of BSNL.thay are saying that for online recharge they did not have any records and saying that consult with your bank.so please help on this.

Date And time of Recharge-Mon Nov 18 2013 12:47:17

The BSNL telephone number [protected] in the Pattazhy Telephone Exchange near Pathanapuram in Kollam district is in not working for the last SIX months .Though reported complaint to the Telephone exchange several times, the issue is not yet resolved. On every four or five times on complainting, the employee will come and the phone will work for few hours time..After that it will returns back to complaint state...Though the phone is not working, the rent and bill is deducting from the bank account regularly...Pls do the needful to resolve the issue at the earliest ..P Murukan

To, Chief Manager SBI CPPC, 5th flr, Premises No.T-651 & T-751, ITC, Belapur, CBD Belapur, Railway Station Complex, Navi-Mumbai-400614 Sir, I am drawing my pension from Margao(Goa) Branch IFC Code 512.My pension A/C No.[protected].Vide letter , No.CCA/MH-MUM/PEN/ASK/P-10230 dated 07/10/2013, office of The Pr.Controller of Communication Accounts, Santacruz (west)Mumbai-400054 has revised my pension.The said letter for revision of pension was dispatched to your office on 12/10/2013 and copy to the u/s and SBI Margao Branch..Today on 18/11/23013 i had approached SBI Branch office at Margao to inquiry about my revised pension and payment of arrears of pension with effect from March 2012 I found them shifting their responsibilities to your office.I request you sir, necessary action may be initiated toward payment of pension arrears since March 2012. Thanking you Yours faithfully. Abdul satar Khan C-3-3, Junta Quarters, Pajifond, Margao-Goa. Pin-403601

Hi Sir, At this age of cut throat competition and impeccable customer service by the contemporary telecom companies. I was highly disappointed by the attitude of BSNL office Greater Noida [Kasna Exchange]. And the experience made me feel I am still in 1980ies. I reside in sector Sigma 3, Greater Noida. A BSNL official [Kasna exchange Office] dropped the connection form to our doorstep and asked us to contact them if and ever we decide for the landline or broadband connection. The contact person on the form was of Mr Satyaveer Singh (mob.[protected] . In Early Oct 2013 I called the person (Satyaveer Singh) for the broadband connection and he told me that he will visit my house to pick up the Connection form . On 7th/October/2013 he took the application form. After following him for the whole month on 27-28th of Oct 2013, he put up the cable and provided the landline connection(Number : +[protected] and informed me that the broadband will be soon activated and a person will come to install it . On 2nd Nov I called him again to ask, if my internet connection can be activated or not and he told me the most outrageous thing, that I could hear in today's time . He told me if some "MITHAI (Sweets)" can be arranged for Dipawali. I was not able to understand the lingo and then he informed me if I am willing to give "BRIBE" then only he can come or can send some boy to finish up the installation. I rejected the request then and there and told him to Disconnect my landline and take the landline phone, and that I don't want to be customer of such a organization where customers are treated like the milking cows. At this point he verbally abused me and till today (18 Nov 2013) no action regarding any thing is taken. I never again will go for BSNL for my landline or broadband needs. This mail was intended to tell you the condition BSNL is in and why its considered to be worst telecom service provide. Anyways I have taken a Airtel broadband connection and I am very happy with their service . Thanks and Regards, Paras Madhwan paras.[protected]@yahoo.co.in

SIR, MY PENSION HAS BEEN REVISED BIDE PPO NO. R./8-2/SKS-4639/PPO-9529 DATED 6/9/2013 BY DOT CELL JAIPUR(RAJ.) DUE TO REVISION OF MY PAY FROM RS. 13810 TO RS.14225 WEEF 1/8/2012 BUT I M GETTING PENSION AT THE OLD RATE. KINDLY TAKE IMMEDIATE ACTION.IN THIS REGUARD... SHYAM KRISHAN SHARMA(RETD.SR.TOA, BSNL) BHATTA COLONEY, HINDAUN CITY(KARAULI) RAJASTHAN A/C-[protected] M.O NO.-[protected]

Sir I am getting religious Messages in my mobile. The sender is BT-ONMOBL. I have not subscribed any sort of such services. I don't know how this is got activated. I request you to stop immediately this message. I am not at all interested in this. My mobile no is [protected], Prepaid service from BSNL Kerala circle.

Dear Sir/Madam, This is Sudhir Soni from Kota (Rajasthan), My Telephone no. is[protected]LL + BB) Account No. is - [protected]. It is my business purpose no. with Broad Band connection, i have registred my complain to department many times about B.B. disconnectivity against this no. but there is no satisfied solution provided by BSNL employees and department. My all work is hanging up due to this problem. my recent registred complain no. is [protected] (which is "as it is", not solved according to me, but it is solved according to department). My newly Complaint No. is -[protected] alsoI've send mail regarding to my problem to all relevant officers and All HOD but there is no solution and reply to me. So please provide me a suitable solution for this asap. Regards, Sudhir Soni +91_[protected]