Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,
My BSNL broadband (landline) is not working for more than a month now. My landline phone number is [protected] (Asansol BSNL circle). I lodged a complaint long time back but without any luck. After visiting the local BSNL exchange office for several times, I was told the problem is with my computer. I paid Rs.600 and got a technician to check my PC. The technician has confirmed there is no issues with my PC. After next few weeks of continuous visiting the BSNL office and rigorous requests, that I made to the BSNL officers, ultimately I felt that they are simply making a fool of me. It has been more than a month now that I am out of internet. My several work related and personal activities are stuck and I am paying BSNL my landline and broadband rentals for no reason. I am frustrated and highly disappointed with the worst ever customer service and inefficient technical skills of the BSNL officers and hence I am now only left with the option to complain to consumer court. Before helplessly doing that, I thought to try my onus with your forum expecting of some help. Please feel free to call me on [protected]. Expecting of your kind and positive approach towards my appeal.

Regards,
Sourav Ghatak.

Dear Sir, My Phone is not working since last 15 days properly and is now completely Out Of Order, I am repeatedlaty requesting at Shakti Khand-4 Indirapuram, office from last 10 days, but every time they are saying, it will done tomorrow. I am now fed up. I think these officers at SK-4 wants me to make it cut to prevent from their working. Pls do needful. Shweta Shakti Khand-2, Indirapuram, Ghaziabad [protected]

AS I HAVE WLL CONNECTION IN MY HOME MY WLL PHONE NO [protected] ITS DISCONNECTED FROM 15 DAYS, I PAID THE BILL OF SEPT AND OCT AT A TIME THE TOTAL AMOUNT OF BILL IS RS.819/-. I EVEN NOT GET THE BILL WHEN I GO FOR ONLINE PAYMENT IT SHOWS RECENT BILL WAS NOT UPDATED . I WANT TO GET BACK MY PHONE CONNECTION AS EARLY AS POSSIBLE THANK YOU.

In my worst and stomach burning experience, I would like to advice you all that never go with BSNL prepaid products in chennai circle even you can trust with pakistan tele service. They may be provide a good service to our indian people. At least they ll listen our words.

They ll never say "server problem...server problem...server problem...and disconnect(once connected)" like UN-educated and UN-cultured.


Best of luck to BSNL to keep on down very very soon...

I have applied for a new connection on the name of Milap Sethi at local Exchange of Fatehabad (Haryana) around 15 days back. I was told to wait for a week. After one week I tries to contact them they tol me wait for 3-4 days more.Then again I contacted them and this time One of the line man told me connection is not possible. I just want to know the reason why it is not possible? And How can BSNL deny to customer for a new connection when there are connections around me. Milap Sethi Applied No-[protected] Mob-[protected] [protected]@yahoo.com

Sir, This is to inform you that from the past 3 weeks there is no signal on my BSNL EVDO data card. I reside in PEC University of Technology, Sector-12, Chandigarh. My EVDO device is giving me constant “NO SERVICE” warning and when I try to connect, It gives me an error “CONNECT FAILED- The remote computer did not respond. To make sure the server can be reached, ping the remote computer”. My Data Card was originally brought from BSNL Telephone Exchange- Rampur, Disst.- Shimla, H.P. and is on roaming here. The bill was paid on time. So please send some men to check the cdma towers for the concerned area. Any help from your side would be much appreciated. Thank You, Tanuj Kumar Bsnl EVDO sim number - [protected] Contact Number - [protected]

Sir, I Suresh Joshi from, Aurangabad There is continuous problem in this area for GSM 2G & also with 3G. In last week Mon, Tue & Fri Three full days ---NO COVERAGE / NO SERVICE Our business is fully depend upon Internet, we can't work single minute without BSNL Internet. Yesterday (Monday) also the same problem. I told many times to Your associate Mr Patil ([protected]) & others([protected]) in Ulkanagari but the solution is NIL... So I request you please solve above problem as earliest. Thanks, With Best regards, SURESH JOSHI, [protected], India [protected]@gmail.com

My broad band connection is[protected]. I got my printed bill very recently, after having paid over phone intimation, before the bill reached even after repeated requests. Though I am a service retired Senior Citizen, I hope no deductions were have been allowed. I require a detailed account statement.

I applied for porting to BSNL (Vodafone to BSNL) on 26/11/2013 at Gandhinagar (GUJ) BSNL office. My Vodafone sim went off last night (2/12/13) but new BSNL sim card given to me is not started yet. When I call on number which I applied for porting it says 'ye number astitva mai nahi hai/please check the number you have dialed.'

i have bsnl mobile no.[protected].iam using its internate service for one year & it was working fine.so i recharge inernate pack for 1 year.after working for few days now it is not working at my office for last 7 days though its working in other area but as i work for whole day at my office it is of no use to me.my office at narol which is in ahmedabad.i have complained it on bsnl call centre for 3 times but it did not help.please help me and resolve my problem

Dear sir/Madam I am Mamata Biswal, having My Bsnl No.[protected].I already complained many times (Complain No-Ko[protected]Kalyani Sahoo.) for detective my cricket pack.I have no subscribe this plan but automatic this plan is activated again and again.On dated 15.11.2013, time 2.43am at Night this plan is activate from your side and deduct my balance Rs.8 from 56505 no.and again deduct same date Time 7.05 in Morning Rs.15.and again deduct on dated 28.11.2013, time 6.29 at morning.So i want to know why my balance repeatedly deduct.. So I request to you please detective my cricket plan and as soon as possible and please refund my total balance Rs.38.00.please take a needful action from your side.. Mamata Biswal My Email Id-biswal.[protected]@gmail.com. Mo No-[protected] / [protected]

Already submitted the documnts and deposit for bsnl broadband connection on 9th of november 2013. Has recieved the reciept and telephone number but till date no one has come for installation. Had tried contacting the concern person on phone as given by the bsnl office staff but he is least bothered to come to our place for connection.

Since last four months, I am not receiving Original Bills every month even before the due date of payment. Moreover, I have to visit DumDum BSNL Office for making payment as well as taking Duplicate Bill which they do not provide and harass me in every way. Although intimation about the amount for payment alongwith due date are usually intimated to my registered mobile, the same bill is never sent to my residence even by due date. For going to DumDum BSNL Office every month for payment by the last date, I have to incur about Rs.300/- for travelling expense by taxi. Moverover, they intimate us that the bills are prepared and sent to the customer by their Hare Street Office. Thus, they are instead making harass to the customers, specially me. Why the Bills are not sent well before the due date for payment by courier Post or Speed post instead of ordinary post where is no authenticity about the sending bills to the customer well before the due date. In this circumstances, total cost as traveling expenses incurred by me every month as compensation is to be reimbursed to me by BSNL Authority for meeting unnecessary expenses as well as to avoid mental harassement. It may be stated that I need original Bill for reimbursement from my Office INDIAL OIL Cor.

DEAR SIR IAM A PROUD USER OF BSNL BROADBAND SERVICE SINCE LAST JUNE 2013. MY BROADBAND CONNECTION IS VERY WEAK AND HAVE SLOW DOWNLOADING SPEED AND EVEN CONNECTION IS LOST BEFORE I RAISED VERBALLY COMPLAIN IN BSNL OFFICE BUT TOOK NO SERIOUS RESPONSE OR ANY EFFECTIVE ACTION TAKEN BY BSNL AUTHORITY THIS CARENESS ACTIVITY HAVE THE REASON OF MY MENTAL & ECONOMICAL LOSS.SO PLZ TAKE AN ACTION BEFORE ANY LATE.( CONSUMER ID- [protected]) M/S BHAGWATI MOTORS ROYAL ENFIELD BHAGALPUR BALTI KARKHANA CHOWK[protected] BIHAR PH :[protected]/62,[protected].

Hello, I had a call to customer care by alternate number to get the internet service settings on my android phone. Alternate number is :[protected] My number is : [protected] To get the internet service settings you must have to call by alternate number only, ok this is also fine. While I was talking to him he did not provide me proper information and behaves so arrogantly that i could have fallen down because of this misbehavior. The call had happened on 26 Nov. 2013 between 11 pm- 11:30 pm The employee should get punished as he do not have right to play with common man's emotions. Please help me out here. Thanks.

My landline is faulty since 10/11/13. Have contact numerous time to the customer care. Got no result. Dead as it is. It is more than 10 days now. Please help.

Compensation for the time of faulty months.

Just want a working connection.

Complainant Information
Name: Bhavani

im paying more than 500 rs but still im using for 3 weeks in a month every time there will be a problem . even the coustomer care 1500 service is just only to take my number and they are hanging out . they just not knowing my problem .First of all they dont know anything about technology they are true . and in my village the BSNL office is only meant for sleeping if we go and complain tey say that they will bring some one it will take 3 days to clear .they dont even reduce the bill .as we have only net provider as bsnl they are looting from us its totally unfair from the government to act in this way. this total BSNL is meant to simply pay salary for usless fellows while many skilled persons are unemployed [censored] u

I am using BSNL broadband of 650 rupee, unlimited plz, As per the plan, i have been provided a discount of 20% on my bill, as my father is a government employee. But without my knowledge my broadband plan has been change, the discount has been reduced to 10%. I think this is unfair to make you customer with some offers and when you become one, just change the offer. Please guide me how can i get proper justice.
My contact no is [protected]
Madhukar Raj

BSNL Banglore has a system of charging its customers with complete bill amounts for land line and broadband, though the service is not available for few days in a month. My landline was dead for a couple of days, yet BSNL charged me with complete bill amount for both the calls as well as broadband charges. Is this the right way of billing or is BSNL cheating its consumers.

i am using bsnl evdo (evdo card no. [protected]) but its speed is too slow, i am living in parvatpatiya Surat i am using unlimited plan of evdo ( Rs. 825/ month) but instead 3g speed my evdo device running in 2g speed. its problem of network at my area kindly accept my request an plz solve it plz solve my problem