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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Oct 9, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 413

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D
devennishit
from Rajkot, Gujarat
Nov 15, 2013
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BSNL bill paid thru ONLINE internet banking but showing unpaid in BSNL site

I have paid Rs. 463/- towards bill for my lanline no. 2432813 for the month of Oct, 2013 thru internet banking facilities of ALLAHABAD BANK, Rajmahel road, Baroda (SB acno [protected]). This amout has benn debited from my sb Ac [protected] but it is not showing in my paid bills of BSNL. It is still shoing outstanding in my BSNL account. Please expedite the matter as early as possible....
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Ashutosh Gupta
from Haldwani, Uttarakhand
Nov 13, 2013
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Address: Jabalpur, Madhya Pradesh

Dear Sir, daily I got 5-10 unwanted massages from BZ-ITIMES. from the website www.follo.co.in written that follow Imran khan image - Of we were a bunch of vampires, we'd gobble up Imran... I am just fed up of it. please do something to stop this. I am already registered my no on DND but it doesn't work. BSNL just block that or I'll have to move to another mobile service provider. thank you.
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    D
    debashishalaktika
    Nov 13, 2013
    Resolved
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    Resolved

    Address: Kolkata, West Bengal

    Sir, My Self Debashish Roy, using BSNL telephone connection 2537 1278 . My landphone is not working for the last one month .I have also lodged a complain one month ago regarding this, but from the Sreepur Telphone Exchange, Madhyamgram, Westbengal, Kolkata 700130, they are delaying the matter from the last 3 week by telling us that they don't have sufficient manpower to resolve the issue . I have my alone at my home, this land line is the only thing to communicate with her during office hours, but I am suffering from this issue day by day by some third class people of the Sreepur Telephone Exchange . Please let us know to whom should I contact to resolve this issue . Landline no : 2537 1278 Docket No :[protected] Telephone Exchange : Sreepur, Madhyamgram, Kolkata 700130, West Bengal
    Aug 14, 2020
    Complaint marked as Resolved 
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      mayurlife
      from Mumbai, Maharashtra
      Nov 11, 2013
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      Address: Bangalore, Karnataka

      Sir/Mam, I want to lodge a strict complaint against BSNL Karnataka staff member Mr.Dayanand(Salesman), i am using BSNL Broadband connection from last 30 days but after using 5-6dyas, i am getting problem with my modem, Mr.dayanand promised if you ever get any problem with modem i will replace it within 2 days, but from last 15days he is making fool and not responding any calls from last 10 days, he took Rs.2500 as a modem charges but according to market price was Rs.1700 and when we asked for bill he refused and said " i will not provide you any bill and details".Kindly take a strict action against this man and BSNL. Regards, Mayur Gupta
      BSNL customer support has been notified about the posted complaint.
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        Ajay Verma
        from Mumbai, Maharashtra
        Nov 11, 2013
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        Address: Ahmedabad, Gujarat

        I was surprised by message received by me today morning. Rupaya pack have been sucessfully started on your mobile. I m aware that since 9 months the BSNL Customer care is closed you cannot complain or call customer care. I this situation what can one do. I m working in hospital from my busy schedule it is very much difficult for me to spare time to visit telecom office. Please guide me what can i do. Regards Dr Ajay Verma [protected] Email-ajay82.[protected]@gmail.com
        BSNL customer support has been notified about the posted complaint.
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          K
          Kevindhr
          from Kurud, Chhattisgarh
          Nov 11, 2013
          Resolved
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          Hello, Dear sir/mam I am here for complaing about BSNl broadband service.. I have broadband service of rs 1200 plan in my factory.. Since last 6 months i face the problem in internet connection .. Many time i call in 198 for complain but there is no any procedure done by BSNL i tottaly frustrated from this problem. Today i went to BSNL Office personlly and meet the main officer. I politely explain all this stuff but then not even give me a satisfied answer.. I am here with hope Thank you
          +1 photos
          Aug 14, 2020
          Complaint marked as Resolved 
          BSNL customer support has been notified about the posted complaint.
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            S
            SKRKMK
            from Bengaluru, Karnataka
            Nov 9, 2013
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            Address: Bangalore, Karnataka

            I have been trying to discontinue my broadband service for almost 2 months. I have visited several branch offices given letters regarding this but no action is taken. I have called their customer numbers and either no one picks up or finally when I call their national office it finds that there is complaint but they refuse to take action.
            If you call up their 1500 number they say they are helpless. I have already created complaint and that is maximum they can do. If no one takes any action I have to escalate.
            First time they gave me two phone numbers 2244810 and 22448181 to call to escalate but no one picks up phone at these facility. Then I was given an email address [protected]@bsnl.co.in, but again the email just bounces off.
            It is just bizarre - No one will register the complain because it is already in their register but no one knows why no action will be taken on this complaint. And if you try to escalate there give wrong numbers and email address.
            My Account no: [protected]
            CustomerId: [protected]
            ComplaintId: [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
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              R
              Rishi Pathak
              from Baramula, Jammu and Kashmir
              Nov 7, 2013
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              Address: Jaipur, Rajasthan

              Hello, I use mobile internet on my BSNL mobile numbers [protected] and [protected] but for sometime it is giving me enormous problems. The internet stops working or goes too slow and then I have to restart my data packet and then it works ok but only for few minutes and then again I have to follow the same process. Apart from this, in many areas which are open and well within the city, I'm unable to connect my phone to make a call or if there's an ongoing call, it drops suddenly. I'm using latest mobiles so its the problem of poor network and connectivity. Most of the times I'm trying to contact customer care at 1503, after a long promotional automated message, the call aborts and I'm hardly able to register my complaint there. Kindly resolve my problem at the earliest as I'm facing too much inconvenience. Thanking you in advance.
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                S
                sreedvk
                from Gurgaon, Haryana
                Nov 6, 2013
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                Address: Coimbatore, Tamil Nadu

                Hi, I have lost my SIM about two months back which had BSNL Prepaid connection. I request you to kindly deactivate the SIM Card to avoid MISUSE of lost sim. My Mobile #: [protected] Kindly do the needful. Regards, G.Srinivasan Alternate contact number : [protected]
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                  C
                  C.Datta RAo
                  from Bengaluru, Karnataka
                  Nov 6, 2013
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                  Address: Bangalore, Karnataka

                  I have to reactive the above BSNL Cellone No.(SIM No.[protected] when I call from the above
                  no to other no it will reply as "YOUR ACCOUNT IS EXPIRED KINDLY RECHARGE YOUR
                  ACCOUNT". KINDLY REACTIVE THE SAME AND SEND SMS TO MY OTHER VODOPHONE
                  NO.[protected] OR E MAIL TO [protected]@yahoo.co.in. FOR YOUR REFERENCE I AM ENCLOSING
                  HEREWITH MY GAS BILL AND ELECTRICITY BILL. YOUR IMMEDIATE ACTION IN THIS CONNECTION
                  IS VERY MUCH APPRECIATED.

                  THANKS AND REGARDS
                  C.DATTA RAO
                  [protected]
                  +1 photos
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                    D
                    drsagar2083
                    from Nagpur, Maharashtra
                    Nov 5, 2013
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                    Dear Sir,

                    On 05.11.2013 i made online recharge payment for BSNL top up of Rs.50/- through my SBI Visa Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. -SAGAR J BASAWNATHE [protected]@gmail.com
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                      V
                      vrakesh
                      from Pune, Maharashtra
                      Nov 5, 2013
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                      Address: Kanchipuram, Tamil Nadu

                      Sir, I have lost my Mobile phone with the the BSNL Prepaid connection SIM. Hence I request you to kindly block the SIM Card to avoid misuse of my mobile number and issue me the duplicate no. I have already raised a request with Docket No. K04CH300208. My Mobile No. SIM to be blocked: [protected] Regards, V. Rakesh 152 Central Avenue, D.A.E. Township, Kalpakkam - 603102 Tamil Nadue E-mail : v.[protected]@gmail.com Alternate contact number : [protected]
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                        J
                        jagadesh sam
                        from Mumbai, Maharashtra
                        Nov 5, 2013
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                        Resolved

                        Address: Chennai, Tamil Nadu

                        sir i am getting unwanted messages and i am also being charged 8 rs per week. i have tried unsubscribing but it does not stop. i have even contacted the customer care but that too has not helped. i get messages from BT-HNDYGO. and i also get messages from +55678. i want the messages to be stopped immediately. i am very annoyed about this as 8 RS goes away from my balance every week and this has been going on for more than 6 months now.
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          Vishnu P Gargav
                          from Bhopal, Madhya Pradesh
                          Nov 4, 2013
                          Resolved
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                          Address: Jabalpur, Madhya Pradesh

                          Reminder 2 Dear Sir, Subject: Termination of Broadband and Land line connection No[protected]. Reference: My Customer ID: [protected] and Account No.: [protected] The above connection was terminated as per my application in September2013. I had paid all my dues including the last Bill No.[protected].Dt.[protected]..For Rs.549.00. Kindly arrange to return my deposit Rs. 1625.00 Vide Rt.No.JBP[protected] dated[protected] at your earliest. ` Kindly acknowlege the receipt of the letter. Yours faithfully Dr.V.P.Gargav, Cust ID: [protected] email: asha.[protected]@gmail.com Inspite of several reminders the Comercial Officer of BSNL has not taken any action.He has not even acknowleged the receiot of my letters.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            NDRaut
                            from Hyderabad, Telangana
                            Nov 4, 2013
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                            Address: Nagpur, Maharashtra

                            ximining the call details it was observed that on 01.08.2013 the local calls made from LL number 2226389 are in excess.The LL 2237780 was called at 18. 29 .05 hours for duration of 12.20.31 hours with 247 called units amounting to Rs 296 40.The LL is just in the neighbour and calling for such a long duration is not at all possible. Please find out the mistake and revised the bill adjusting the excess amont in tne ensuing bill. Thanking you N.D.Raut
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                              srivas1
                              from Mumbai, Maharashtra
                              Nov 4, 2013
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                              Address: Kanyakumari, Tamil Nadu

                              Hi, This is Srivas and my landline number is[protected] from Neyyoor Exchange. For the past 3 days in my home - phone connection is dead, because of that, I couldn't connect internet as well. I'm paying monthly rental without using it effectively. I registered complaint so many times but they couldn't resolve the issue fully. Why are these government sectors are not aware of customer satisfaction? Is there any committee to monitor the issues/complaints which is been raised by consumers? I'm not the one who got affected by BSNL service. Please try to fix it up.
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                                harsh panchal
                                from Delhi, Delhi
                                Nov 4, 2013
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                                Address: Ghaziabad, Uttar Pradesh

                                sir, i am broadband connection holder at modinagar from last two month my nett connection is not going well i complaint so many times at telephone exchange but no satisfaction result at there and no problem sought out by the office so it is requested to you please solve this problem and take a correct step which is best in your knowledge
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                                  Ajaick87
                                  from Ernakulam, Kerala
                                  Nov 2, 2013
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                                  Address: Kottayam, Kerala

                                  The land phone in my home([protected]), was not working last 7 months. So many complaints against to this service in the telephone exchange. But no progress. Please kindly repair the fault. Please... do something... Ajai kumar Thalayolapparambu section, Peruva P.O Peruva Kottayam (Dist), Kerala state, India - 686 610
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    moosad
                                    from Delhi, Delhi
                                    Oct 30, 2013
                                    Resolved
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                                    Resolved

                                    Address: Thiruvananthapuram, Kerala

                                    Sir, Tody at 04.24 pm in I received a message that a song (Nee En Sarga...) will be activated as my ringBack tone within 24 hours and it will be charged a totel of Rs.42. I did not request for any Ring back tone or copied any song. I contacted the customer care to register a complaint. But they said they can take the complaint only after activation. That means I willbe chaged. It is not fair. The same incident has occured many months before too. My mobile number is [protected]. If it is a system error please rectify it within no time and dont charge me. Thanking You, Yours sincearely K. Krishna Kumar
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    my cell no is [protected] in sankarankoil tirunelveli district tamilnadu yesterday (25.8.14) take money from main account in the of BSNL Music station at Rs.30/- for 30 days I d'not choose any music but take money from my main account money is taken by this cell no +[protected] your service is very very bad please insert my money
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                                      chauhans11
                                      from Bengaluru, Karnataka
                                      Oct 29, 2013
                                      Resolved
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                                      Resolved

                                      Dear Sir/Madam I have an Internet connection with BSNL. I was not well since last 7 months and I was on bed rest. 3rd october 2013 I payed all the pending bills. My Internet connection was started again. But it does't work properly. I called many times to BSNL Rasra and Registered my complain to BSNL Office Ballia on this NO[protected]. My problem is not fixed. Many times I have to wait more than half an hour to connect the Internet. I can't do the proper or regular work through internet. Please look into the matter to solve my problem. Thanks and regards. Singhasan Chauhan Mobile No. [protected] Phone No.[protected]
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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