Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

On 05.11.2013 i made online recharge payment for BSNL top up of Rs.50/- through my SBI Visa Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. -SAGAR J BASAWNATHE [protected]@gmail.com

Sir, I have lost my Mobile phone with the the BSNL Prepaid connection SIM. Hence I request you to kindly block the SIM Card to avoid misuse of my mobile number and issue me the duplicate no. I have already raised a request with Docket No. K04CH300208. My Mobile No. SIM to be blocked: [protected] Regards, V. Rakesh 152 Central Avenue, D.A.E. Township, Kalpakkam - 603102 Tamil Nadue E-mail : v.[protected]@gmail.com Alternate contact number : [protected]

sir i am getting unwanted messages and i am also being charged 8 rs per week. i have tried unsubscribing but it does not stop. i have even contacted the customer care but that too has not helped. i get messages from BT-HNDYGO. and i also get messages from +55678. i want the messages to be stopped immediately. i am very annoyed about this as 8 RS goes away from my balance every week and this has been going on for more than 6 months now.

Reminder 2 Dear Sir, Subject: Termination of Broadband and Land line connection No[protected]. Reference: My Customer ID: [protected] and Account No.: [protected] The above connection was terminated as per my application in September2013. I had paid all my dues including the last Bill No.[protected].Dt.[protected]..For Rs.549.00. Kindly arrange to return my deposit Rs. 1625.00 Vide Rt.No.JBP[protected] dated[protected] at your earliest. ` Kindly acknowlege the receipt of the letter. Yours faithfully Dr.V.P.Gargav, Cust ID: [protected] email: asha.[protected]@gmail.com Inspite of several reminders the Comercial Officer of BSNL has not taken any action.He has not even acknowleged the receiot of my letters.

ximining the call details it was observed that on 01.08.2013 the local calls made from LL number 2226389 are in excess.The LL 2237780 was called at 18. 29 .05 hours for duration of 12.20.31 hours with 247 called units amounting to Rs 296 40.The LL is just in the neighbour and calling for such a long duration is not at all possible. Please find out the mistake and revised the bill adjusting the excess amont in tne ensuing bill. Thanking you N.D.Raut

Hi, This is Srivas and my landline number is[protected] from Neyyoor Exchange. For the past 3 days in my home - phone connection is dead, because of that, I couldn't connect internet as well. I'm paying monthly rental without using it effectively. I registered complaint so many times but they couldn't resolve the issue fully. Why are these government sectors are not aware of customer satisfaction? Is there any committee to monitor the issues/complaints which is been raised by consumers? I'm not the one who got affected by BSNL service. Please try to fix it up.

sir, i am broadband connection holder at modinagar from last two month my nett connection is not going well i complaint so many times at telephone exchange but no satisfaction result at there and no problem sought out by the office so it is requested to you please solve this problem and take a correct step which is best in your knowledge

The land phone in my home([protected]), was not working last 7 months. So many complaints against to this service in the telephone exchange. But no progress. Please kindly repair the fault. Please... do something... Ajai kumar Thalayolapparambu section, Peruva P.O Peruva Kottayam (Dist), Kerala state, India - 686 610

Sir, Tody at 04.24 pm in I received a message that a song (Nee En Sarga...) will be activated as my ringBack tone within 24 hours and it will be charged a totel of Rs.42. I did not request for any Ring back tone or copied any song. I contacted the customer care to register a complaint. But they said they can take the complaint only after activation. That means I willbe chaged. It is not fair. The same incident has occured many months before too. My mobile number is [protected]. If it is a system error please rectify it within no time and dont charge me. Thanking You, Yours sincearely K. Krishna Kumar

Dear Sir/Madam I have an Internet connection with BSNL. I was not well since last 7 months and I was on bed rest. 3rd october 2013 I payed all the pending bills. My Internet connection was started again. But it does't work properly. I called many times to BSNL Rasra and Registered my complain to BSNL Office Ballia on this NO[protected]. My problem is not fixed. Many times I have to wait more than half an hour to connect the Internet. I can't do the proper or regular work through internet. Please look into the matter to solve my problem. Thanks and regards. Singhasan Chauhan Mobile No. [protected] Phone No.[protected]

at a regular interval of 8 days rs.15/- is charged for using bsnl chat messeneger. but i have not subscribed this chat messenger . and customer care is also not solving my problem .he says that we dont have any details about your chat messenger .so kindly submit your complaint on web.my mobile no. is[protected]. please help me to solve my problem.

i have been billed for` games on demand` for last several months.my wife had recd. a call in the regard informing about one month free service.subsequently there was no communication as to whether we were interested in continuing the service.however, it appears, the charges..RS.200 p.m. are being included in monthly bills.this is a unilateral act on the part of BSNL..THEREFORE, SOMETIME AGO..@ 2 MONTHS..I HAD APPROACHED BSNL BHARUCH SEEKING TO RESOLVE THE ISSUE.ON MY REQ., THE SERVICE WAS NOTIFIED TO BE DISCONTINUED.INSPITE OF THE SAME, I HAVE RECD. THE BILL NOW INCLUSIVE OF GAME ON DEMAND CHARGES OF RS. 200..HENCE, BY THIS COMPLAINT, I ONCE AGAIN REQ. FOR THE NEEDFUL... APART FROM THE ABOVE, I FEEL MYSELF RIGHTFULLY ENTITLED FOR THE TOTAL REFUND ACCOUNTING FOR THE CHARGES WRONGLY AND UNILATERALLY INFLICTED ON ME.I WISH THIS IS DULLY ADDRESSED BY THE AUTHORITY...OR OTHERWISE I MAY HAVE TO APPROACH THE COMPETANT AUTHORITY..CONSUMER COMPLAINT FORUM LEGALLY... LOOKING FORWARD TO A PROMPT RESPONCE.. REGARDS.. DEEPAK GHODADRA :

SIR IT IS A GOVERNMENT NEW MEDICAL COLLEGE HOSPITAL KOTA PHONE NO IS[protected] SIR WE CHANGE OUR PLAN BBG-COMBO-ULD-9000 TO SUPER SPEED-COMBO-6999 ON[protected] BUT TILL TODAY THEY NOT PROVIDE ANY SERVICE SIR BSNL DEPARTMENT CHANGE PLAN BUT NOT PROVIDE BSNL VDSL MODEM SIR WE CONTACT SHRINATH PURAM EXCHANGE THEY REFER TO VIGYAN NAGAR KOTA OFFICE AND THEY REFER TO ROAD NO.2 KOTA OFFICE TO COLLECT AND TALK ABOUT VDSL MODEM BUT ALL ARE NOT GIVE ANY SUFFICIANT ANSWER AND IGNORE OUR REQUIREMENT WE CALL JAIPUR OFFICE ALSO THEY GIVE CONTACT NUMBER OF KOTA NODEL OFFICER[protected] THEY GIVE AGAIN ANOTHER NUMBER [protected] AND THEY AGAIN GIVE A NUMBER [protected] AND THEY ALSO IGNORE OUR COMPLAINT AND REQUIREMENT. SIR WE WANT TO BSNL DEPARTMENT CHANGE OUR MODEM ADSL TO VDSL IMMEDIATLY AND AS SOON AS. SIR PLZ FORWARD THIS COMPLAINT TO AUTHORIZED OFFICER AND DEPARTMENT TO SOLVE THIS PROBLEM AS SOON AS POSIBLE. THANK YOU. BPL COUNTER GOVT. NEW MEDICAL COLLEGE HOSPITAL KOTA [protected]

LANDLINE NUMBER (ON WHICH BROADBAND IS PRESENT):[protected] MY CONTACT: [protected] / [protected] I AM USING BSNL BROADBAND SERVICES ON THIS TELEPHONE NUMBER FROM A LONG TIME (GOT IT DISCONNECTED SOMETIME BACK, JOINED AGAIN NOW ON THE SAME PLAN) AND I NEVER GOT THE EXPECTED 4MBPS BANDWIDTH INSPITE OF NUMEROUS COMPLAINTS WHICH CAN BE CHECKED ON BSNL'S END AND RECONFIRMED FROM MY SIDE. THE PERSON COMING TO MY HOME (K.P. DUBEY, SOME BSNL TECHNICIAN) IS HAVING NO KNOWLEDGE AND INSPITE OF REPEATEDLY REQUESTING HIM TO GET MY SPEED ISSUE SOLVED HE DOES NOTHING SINCE HE ISNT AWARE OF THE PROBLEM AND INSTEAD SUGGESTS ME THAT THE PAGE IS OPENING THAT MEANS THE SPEED IS GOOD! THAT TECHNICIAN HAVE ZERO TECHNICAL KNOWLEDGE. KINDLY GET THIS ISSUE SOLVED OR PROVIDE ME MY REFUND. MY PLAN IS: BB ULD 950 4MBPS CURRENTLY I AM GETTING AROUND 500 KBPS BANDWIDTH! AND THERE IS NO ISSUE IN MY AREA FOR SPEEDS SINCE OTHERS ARE GETTING PROPER SPEEDS AS PER THE INFORMATION OF K.P. DUBEY INCASE THAT SPEED ISNT FEASIBLE IN MY AREA, HOW CAN BSNL SELL ME THAT PLAN? TO WHOMEVER IT MAY CONCERN, KINDLY GET MY SPEED ISSUE SOLVED TO AVOID FURTHER EXTENSION OF THIS MATTER.

Dear sir,
I have a bsnl sim no.[protected].I recharge Rs.20/- on 18.10.2013. Total amount was Rs.24/-.I have not use anything in this number. But the bsnl co. has deduct all amount from my sim except Rs.0.01on25.10.2013.
Therefore, I request you pl. return my unnecessary deduct amount & obliged.
Yours faithfully
Zyauddin Khan
Manglabag, Cuttack. Odisha.
(M) No.[protected]

dear sir, I have registered bsnl complaints more then 3 times for the same issues like no signal, repeated switching between 3G and 2G . and sometimes call drop in my area. they used to send message saying the problem is fixed but still the problem existing . they are cheating the customer by sending wrong information. by this i am lossign valuable call and money and also effecting my health. Please take the necessary action provide me long term solution my contact no [protected] regards, shashikumar

I wish to state that I pay my Landline Bills online always. Last Bill paid was Rs. 1304 for July 2013, which was paid in August. But I have not yet received Bills for August and Sept. 2013. In fact the bills have not been generated on the computer itself. I have visited to BSNL office many times and also lodged complaint, but even after booking ticket my problem has not been resolved. I have submitted complaint online also two times but I was told that there is a computer problem and they are working on it. But still no signs of improvement and no action taken by BSNL. I am put to difficulty by this, I can't afford to pay 2 or 3 months together. Please do help me in this regard. I am actually frustrated by the poor service given by BSNL in this regard to me. I have been troubled a lot by this matter. My Land line Phone No.[protected]. Area Belgaum, Karnataka State

Hi, I have a BSNL broadband connection registered at BSNL office, near Kadugodi Bus stop, Bangalore. This is the 4th or 5th time happening, and BSNL provides pathetic service. The broadband just gets disconnected by itself and customer service is just too bad. People are lethargic and rude. We have registered a complain number ([protected]) and went to the office several times requesting to get it fixed, but all in vain. Politeness and humbleness does not work anymore in the world, especially with Govt. servants? It is now 20days since we have raised the complain request, but no use. All BSNL service does is, they close the ticket by themselves all the time, without informing ur nor bothering a bit to fix the issue!!! We have been paying our bills sincerely on time and this is what service we get??!! All I want is a reduction in my bill for this month since it was down and we were NOT able to use the internet at all. Please help. Thanks, Nutan.

I am using BSNL Braod Band Unlimited combo plan with Rs. 1000/- monthly charges. In this plan 450 calls were free to all network. But now BSNL says that in BSNL network calls are free and the rent has also enhanced from Rs. 1000 to 1050 without giving any notice. I pursued with the officials of BSNL but no result. Please guide me

BSNL complaint Dear Sir/Madam I am here to bring in your notice a serious issue concerning BSNL subscribers of J&K state . In a brazen violation of MNP regulations made by TRAI in 2009, JK BSNL is openly denying change of service provider to its customers. The helpline no. 1900 remains all the time in a default mode and doesn’t answer to any of the calls. Moreover SMS sent via postpaid numbers to 1900 fails all the time without generating any UPC code. With this issue once I went to the main Customer care centre/office of BSNL at Lal Chowk Srinagar, I was surprised to hear from the working staff of BSNL that Porting Out of BSNL network is not allowed by the officials of State BSNL as they donot want to loose their customers to other service providers though they hardly care about the standards of the quality of service and the regulations made by TRAI. Once I went to discuss this matter with the Senior Engineers of BSNL in the same office building, I was asked to put a written application for MNP which i submitted on 19.10.2013. The same suggestion was given to scores of other customers who had come with the same greivance. However the officers were still sceptical about the further processing of MNP applications as almost all of them were getting turned down by the Senior Authorities (like DGM/GM) of BSNL. In the large public interest I request you to take serious note of this matter and issue strict directions to the concerned department in this regard. I hope to get my UPC code and change of service provider at the earliest. Thanking You Yours Sincerely Dr. Muddassir Nisar Srinagar, JK Cell no: [protected] ( Postpaid No.. requiring Porting Out )