Bharat Sanchar Nigam [BSNL] Complaints & Reviews

at a regular interval of 8 days rs.15/- is charged for using bsnl chat messeneger. but i have not subscribed this chat messenger . and customer care is also not solving my problem .he says that we dont have any details about your chat messenger .so kindly submit your complaint on web.my mobile no. is[protected]. please help me to solve my problem.

i have been billed for` games on demand` for last several months.my wife had recd. a call in the regard informing about one month free service.subsequently there was no communication as to whether we were interested in continuing the service.however, it appears, the charges..RS.200 p.m. are being included in monthly bills.this is a unilateral act on the part of BSNL..THEREFORE, SOMETIME AGO..@ 2 MONTHS..I HAD APPROACHED BSNL BHARUCH SEEKING TO RESOLVE THE ISSUE.ON MY REQ., THE SERVICE WAS NOTIFIED TO BE DISCONTINUED.INSPITE OF THE SAME, I HAVE RECD. THE BILL NOW INCLUSIVE OF GAME ON DEMAND CHARGES OF RS. 200..HENCE, BY THIS COMPLAINT, I ONCE AGAIN REQ. FOR THE NEEDFUL... APART FROM THE ABOVE, I FEEL MYSELF RIGHTFULLY ENTITLED FOR THE TOTAL REFUND ACCOUNTING FOR THE CHARGES WRONGLY AND UNILATERALLY INFLICTED ON ME.I WISH THIS IS DULLY ADDRESSED BY THE AUTHORITY...OR OTHERWISE I MAY HAVE TO APPROACH THE COMPETANT AUTHORITY..CONSUMER COMPLAINT FORUM LEGALLY... LOOKING FORWARD TO A PROMPT RESPONCE.. REGARDS.. DEEPAK GHODADRA :

SIR IT IS A GOVERNMENT NEW MEDICAL COLLEGE HOSPITAL KOTA PHONE NO IS[protected] SIR WE CHANGE OUR PLAN BBG-COMBO-ULD-9000 TO SUPER SPEED-COMBO-6999 ON[protected] BUT TILL TODAY THEY NOT PROVIDE ANY SERVICE SIR BSNL DEPARTMENT CHANGE PLAN BUT NOT PROVIDE BSNL VDSL MODEM SIR WE CONTACT SHRINATH PURAM EXCHANGE THEY REFER TO VIGYAN NAGAR KOTA OFFICE AND THEY REFER TO ROAD NO.2 KOTA OFFICE TO COLLECT AND TALK ABOUT VDSL MODEM BUT ALL ARE NOT GIVE ANY SUFFICIANT ANSWER AND IGNORE OUR REQUIREMENT WE CALL JAIPUR OFFICE ALSO THEY GIVE CONTACT NUMBER OF KOTA NODEL OFFICER[protected] THEY GIVE AGAIN ANOTHER NUMBER [protected] AND THEY AGAIN GIVE A NUMBER [protected] AND THEY ALSO IGNORE OUR COMPLAINT AND REQUIREMENT. SIR WE WANT TO BSNL DEPARTMENT CHANGE OUR MODEM ADSL TO VDSL IMMEDIATLY AND AS SOON AS. SIR PLZ FORWARD THIS COMPLAINT TO AUTHORIZED OFFICER AND DEPARTMENT TO SOLVE THIS PROBLEM AS SOON AS POSIBLE. THANK YOU. BPL COUNTER GOVT. NEW MEDICAL COLLEGE HOSPITAL KOTA [protected]

LANDLINE NUMBER (ON WHICH BROADBAND IS PRESENT):[protected] MY CONTACT: [protected] / [protected] I AM USING BSNL BROADBAND SERVICES ON THIS TELEPHONE NUMBER FROM A LONG TIME (GOT IT DISCONNECTED SOMETIME BACK, JOINED AGAIN NOW ON THE SAME PLAN) AND I NEVER GOT THE EXPECTED 4MBPS BANDWIDTH INSPITE OF NUMEROUS COMPLAINTS WHICH CAN BE CHECKED ON BSNL'S END AND RECONFIRMED FROM MY SIDE. THE PERSON COMING TO MY HOME (K.P. DUBEY, SOME BSNL TECHNICIAN) IS HAVING NO KNOWLEDGE AND INSPITE OF REPEATEDLY REQUESTING HIM TO GET MY SPEED ISSUE SOLVED HE DOES NOTHING SINCE HE ISNT AWARE OF THE PROBLEM AND INSTEAD SUGGESTS ME THAT THE PAGE IS OPENING THAT MEANS THE SPEED IS GOOD! THAT TECHNICIAN HAVE ZERO TECHNICAL KNOWLEDGE. KINDLY GET THIS ISSUE SOLVED OR PROVIDE ME MY REFUND. MY PLAN IS: BB ULD 950 4MBPS CURRENTLY I AM GETTING AROUND 500 KBPS BANDWIDTH! AND THERE IS NO ISSUE IN MY AREA FOR SPEEDS SINCE OTHERS ARE GETTING PROPER SPEEDS AS PER THE INFORMATION OF K.P. DUBEY INCASE THAT SPEED ISNT FEASIBLE IN MY AREA, HOW CAN BSNL SELL ME THAT PLAN? TO WHOMEVER IT MAY CONCERN, KINDLY GET MY SPEED ISSUE SOLVED TO AVOID FURTHER EXTENSION OF THIS MATTER.

Dear sir,
I have a bsnl sim no.[protected].I recharge Rs.20/- on 18.10.2013. Total amount was Rs.24/-.I have not use anything in this number. But the bsnl co. has deduct all amount from my sim except Rs.0.01on25.10.2013.
Therefore, I request you pl. return my unnecessary deduct amount & obliged.
Yours faithfully
Zyauddin Khan
Manglabag, Cuttack. Odisha.
(M) No.[protected]

dear sir, I have registered bsnl complaints more then 3 times for the same issues like no signal, repeated switching between 3G and 2G . and sometimes call drop in my area. they used to send message saying the problem is fixed but still the problem existing . they are cheating the customer by sending wrong information. by this i am lossign valuable call and money and also effecting my health. Please take the necessary action provide me long term solution my contact no [protected] regards, shashikumar

I wish to state that I pay my Landline Bills online always. Last Bill paid was Rs. 1304 for July 2013, which was paid in August. But I have not yet received Bills for August and Sept. 2013. In fact the bills have not been generated on the computer itself. I have visited to BSNL office many times and also lodged complaint, but even after booking ticket my problem has not been resolved. I have submitted complaint online also two times but I was told that there is a computer problem and they are working on it. But still no signs of improvement and no action taken by BSNL. I am put to difficulty by this, I can't afford to pay 2 or 3 months together. Please do help me in this regard. I am actually frustrated by the poor service given by BSNL in this regard to me. I have been troubled a lot by this matter. My Land line Phone No.[protected]. Area Belgaum, Karnataka State

Hi, I have a BSNL broadband connection registered at BSNL office, near Kadugodi Bus stop, Bangalore. This is the 4th or 5th time happening, and BSNL provides pathetic service. The broadband just gets disconnected by itself and customer service is just too bad. People are lethargic and rude. We have registered a complain number ([protected]) and went to the office several times requesting to get it fixed, but all in vain. Politeness and humbleness does not work anymore in the world, especially with Govt. servants? It is now 20days since we have raised the complain request, but no use. All BSNL service does is, they close the ticket by themselves all the time, without informing ur nor bothering a bit to fix the issue!!! We have been paying our bills sincerely on time and this is what service we get??!! All I want is a reduction in my bill for this month since it was down and we were NOT able to use the internet at all. Please help. Thanks, Nutan.

I am using BSNL Braod Band Unlimited combo plan with Rs. 1000/- monthly charges. In this plan 450 calls were free to all network. But now BSNL says that in BSNL network calls are free and the rent has also enhanced from Rs. 1000 to 1050 without giving any notice. I pursued with the officials of BSNL but no result. Please guide me

BSNL complaint Dear Sir/Madam I am here to bring in your notice a serious issue concerning BSNL subscribers of J&K state . In a brazen violation of MNP regulations made by TRAI in 2009, JK BSNL is openly denying change of service provider to its customers. The helpline no. 1900 remains all the time in a default mode and doesn’t answer to any of the calls. Moreover SMS sent via postpaid numbers to 1900 fails all the time without generating any UPC code. With this issue once I went to the main Customer care centre/office of BSNL at Lal Chowk Srinagar, I was surprised to hear from the working staff of BSNL that Porting Out of BSNL network is not allowed by the officials of State BSNL as they donot want to loose their customers to other service providers though they hardly care about the standards of the quality of service and the regulations made by TRAI. Once I went to discuss this matter with the Senior Engineers of BSNL in the same office building, I was asked to put a written application for MNP which i submitted on 19.10.2013. The same suggestion was given to scores of other customers who had come with the same greivance. However the officers were still sceptical about the further processing of MNP applications as almost all of them were getting turned down by the Senior Authorities (like DGM/GM) of BSNL. In the large public interest I request you to take serious note of this matter and issue strict directions to the concerned department in this regard. I hope to get my UPC code and change of service provider at the earliest. Thanking You Yours Sincerely Dr. Muddassir Nisar Srinagar, JK Cell no: [protected] ( Postpaid No.. requiring Porting Out )

A COMPLAINT LODGED ON S.D.O.COMPLAINT NO.2739234 & 3RD IT WAS ATTENDED BUT AFTER 1/2 HOUR AGAIN PHONE BECOME DEAD THEN MAKE A COMPLAINT ON 1500 BUT NOT ATTENDED THEN AGAIN COMPLAINT TO MR.SHARMA S.D.O. MAHANAGAR, LUCKNOW UP, TILL THEN OUR PHONE IS DEAD & NO BODY IS CARING FOR THE COMPLAINT.OUR BROAD BAND IS ALSO REMAINS DEAD. KINDLY LOOK INTO THE MATTER TO MAKE IN ORDER OUR PHONE/BROAD BAND ON PRIORITY BASIS.

I am having BSNL Land Line No.[protected]. Since last many years i am using this telephone which you can confirm from your records. Half of the time the Telephone remains dead. I had Broad Band facility on this telephone number which had to disconnect due to the non-functioning of the telephone, with pain. 2 pairs o[censored]nderground cables is put upto my home but i have been given over head cable line which is passing through so many houses. The cable has jointed so many places open and any body can use my telephone from hanging wires. I have time and again requested to connect my telephone from the cable connection already given on the wall of my house. I humbly request your honour to put an end to this complaint otherwise i may force to surrender my telephone with pain. I am paying the bill of my telephone for nothing and just now it is only a show piece in my home. I am giving below the complaint numbers of last 2 months. COMPLAINT NO.[protected] 21.10.13 [protected] 3.10.2013 [protected] 13.8.13 [protected] 8.8.13 [protected] 3.7.2013 [protected] 28.6.13 over and above these complaints we have many times contacted the line man available and put the telephone right.

Dear Sir, I am a BSNL mobile postpaid consumer since last 10 years. I have paid all Mobile Bills regularly & have fine record. I want to report you about the bill they have charged for the month of Supt 2013. They have charged me Rs.28857 and I have a plan Add on 325, they are saying that I have been charged for monthly rental (not reflected in bills due to system error) for the last six years. I have already reported the office about this fact orally. This is company's fault in there system, which they are accepting. And I have asked to pay this amount. I want to say that if I have been given this amount in the previous bills, I would have controlled the usage or else. And for about 6 years it was going fine and now they have send us this charge saying this is the six years due which they have not included the bill. This is all company's fault which I have to bear by paying huge amount in one month. I humbly request you that this charge should not be taken by the company because its company's fault. If a consumer would have known about it then we would have controlled our usage or disconnected it or else. Please suggest in the matter. Thanking you, Gunjal

This is in connection with the no. [protected]. The BSNL coverage in Jalukbari area is very poor. Most of the time the phones remain out of reach/not reachable. While connections are obtained, there are frequent terminations of calls. This is uncalled for. Corrective actions should be taken. The service should be improved at all cost. Regards Kandarpa Kumar Sarma, Department of Electronics and Communication Technology, Gauhati University, Guwahati-781014, Assam, India. ____________________________

To, Chief Minister Rajasthan And BSNL Rajasthan Sub: BSNL TOWER NOT WORKING Sir, BSNL Mobile Tower Not Working From Long Time At Village;Ramrawas Kalla, Viva:Pipar Road, Dist Jodhput The TOWER Kindly Restart The BSNL Mobile Tower all Near area Public In trouble Because This BSNL Mobile TOWER Almost Time Not Working Thank you All Villager and Vijay Godara Village Ramrawas kalla Dist, Jodhpur Rajasthan Ph[protected]

MY BSNL BROADBAND WITH LANDLINE TELE NO. 28462176 ON NAME SURESH BABU 1441, EWS 3RD PHASE, SANITARY CORE, B SECTOR, YELAHANKA NEW TOWN, BANGALORE - 64 WAS UNSERVICEABLE FROM 08/10/13 AT 0800 HRS TO 17/10/13 VIDE DOCKET NO [protected]. KINDLY ADJUST THE AMOUNT IN NEXT BILL FOR THE SAID UNSERVICEABLE PERIOD. UPDATE ME THROUGH MOBILE [protected] OR LL 28462176. THANKS.

To, The Cm Rajasthan and Head Officer of BSNL Sir, i had been wrote before a complaint after that BSNL Tower Started at Village;Ramrawas Kalla viva pipar road, dist jodhpur, , , , After 2 day the Tower Stop working, Now From last 4 days BSNL Mobile Tower at Village Ramrawas kalla, Not Working...If Your Tower will Regularly Not working, you should Repay My Monthly Recharge Of Data Rs 1500...Or Start This BSNL Tower immediately, Kindly give to instruction for the same to Any Higher or Middle BSNL officer Thank you very much Vijaypal Godara Saab? M;[protected] All Villager Of ;Ramrawas Kalla, Viva-Pipar road, dist;Jodhpur

Dear Sir, On 16.10.2013 i made online BSNL DATA STV Rs.40/- through my SBI Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards K M NIGAM ([protected]@yahoo.com)

i am from london.my landphone is not working since octor 1st week.i already given 2 complaints.but no response.where should i give a proper complaint about the telephone exchange?please let me know so that i can take action about them.as i mentioned earlier my parents are not well.so i need to make a call everyday to find out about them.please send me reply to my email as soon as possible.[protected]@yahoo, com is my email id.Awaiting your reply.

I AM FROM LONDON.MY HOME PHONE LAND LINE IS NOT WORKING DUE TO THE CABLE FAULT SINCE OCTOBER 1ST WEEK.I ALREADY GIVEN COMPLAINT TO HEADOFFICE.BUT NO RESPONSE.MY PARENTS ARE NOT WELL, BOTH ARE TAKING MEDICATIONS DUE TO THEIR HEALTH PROBLEM.SO I NEED TO CALL THEM EVERYDAY.THERE IS NO RANGE FOR MOBILE PHONE BSNL AS WELL.PLEASE DO IT IMMEDIETLY .WE ARE PAYING MONEY SIMPLY I MEAN THE PHONE BILL.WHY SHOULD I PAY IF THE PHONE IS NOT WORKING?