Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir/mam,

Today I had done recharge of Rs.100 for my BSNL no.:[protected] from Mobile store with transaction Id: 041237902011110201318 at 7 p.m but the amount had not yet been credited. I had tried the cust. care no. a no. of times but its not getting connected... I am outstation right now and feeling huge problem since unable to contact my family members...plz. do the needful at the earliest...



Regards
Jyoti.

Telephone no[protected] I applied for bsnl broadband on 26th june 2013.At that time i wasn't having braodband, so i asked the person that i will tell them when to install and activate the same.But then also they started chargin rs.525 for broadband charges without my consent.They also charged rs.250 for broadband installation when no one came for installation.I don't have a modem or computer at my home, so how can i access broadband.For this, i placed a complaint on their udaan.bsnl.co.in site, but no response.So, i gave an application for disconnection of broadband in their kaushambi office, but then also they are still charging for broadband every month.Moreover, the SDO of that office is always on leave or not available every time i went their and the staff is very irresponsive.Kindly help me.I have went numerous times to their office, Gave hand written application and a their site, but no response from bsnl.For flat three months and till now they are again and again charging rs.525 for braoadband of which i havent used and have given application for disconnection 3 months back.I don't want to pay rs.525 in free to them every month and a very strict action must be taken against this branch of bsnl telecom..

Suddenly Today dated[protected] at 3:00 PM, I found that my router started taking different dynamic IP 117.209.4.130 with gateway 117.209.4.129 (faulty configuration) instead of dynamic IP 117.209.124.2 with gateway 117.209.124.1(working configuration).

Later I recharged my MTS datacard for doing research and analysis of why my bsnl broadband is not working.I performed traceroute(tracert) and ping test for which I had attached the screenshot. I found that the routing table is totally messed up.The router IP address and configuration had been changed.Hence all these problem started.

I had faced similar problem at Kolkata with the below link containing the details:
http://www.consumercomplaints.in/telecommunications/bsnl-prepaid-broadband-c8244...⇄
Thanks to Basak Sir for his total assistance.

This is the third time.But this time problem is little different.BSNL network team reconfigured their router IP address as result all IP addresses are changed, hence due to some wrongly configured or lack internet connectivity, My internet is not working.I had attached the screenshot to justify my claim.

Can anyone tell me the email address of bangalore team who controls and administrator of all this router?

I have applied wimax on 26 Aug 13 wimax is not installed properly at me till now my user id- fb10000803 . i think BSNL persons are totally un technical or they are not taking intrest to resolve the complain . They dont have any idea what is to bo done . either burn the wimax box at bsnl office or or keep it into bedroom .

The problem facer
Abhishek Rai
[protected]
Ranchi

Dear Sir, My landline no.[protected] Indiranagar, Karkala, Udupi district, Karnataka. I have been using BSNL broadband last 2 years, I pay almost Rs.560 every month for this package but last 5 months i have been paying the bill but my landline is totally dead and no internet at all. Almost every week i follow-up with the BSNL department but i just get empty promises of a refund and also the service will start soon as his people are busy at the job. I really don't know whom to approach or where to go, is this how a govt based company will cater to the customer. Are your people not receiving their salary every month?

Hi, I have applied for New bsnl landline connection on[protected]..and i paid the 500rs for applying connection CUSTOMER ID is [protected].and also bought Cable for the connection(As suggested by BSNL Lineman).Still i didnt get the connection when i enquired about this in BSNL office they are repeating the sentence "Within one week you will get it".!! We are fed up with irresponsible bsnl staffs. Please do the needful..!!! Name :Varun Dilip. Bsnl area: Perumbavoor

Sir I would like to draw your attention that I am using BSNL service.([protected]) On 25/09/13 I send a message to BSNL service no. (52244) to activate plan of MRP [protected]@1.2p/2Sec.The company has deducted 108.59rs from my account and send me a confirmation message that your plan of 122 has been activated. But sir it was not activated and when I complained to customer care they were saying that You have selected a wrong plan(MRP 125 plan) but sir this plan was closed since last 10 years.. Sir The same thing happen yesterday I sent a message to activate MRP [protected]@1.2p/2sec..balance from my mobile has been deducted. Please sir see to my problem, and take some action towards the service management. I have proof and kept those messages which was confirmation message. Warm Regards Uttam Dubey (Student) contact no.[protected]

Since the applicant has been making complaint regularly to Yamuna nagar BSNL COMPLAINT CELL & CENTRAL CUSTOMER CARE vide DOCKET NO-[protected] stating the Broad Band No-252893 is working properly. For example that the ADSL& WLAN stand by but without internet . WOULD LIKE TO TAKE ACTION TO SET RIGHT as the applicant has been paying its charges without its utilty. From Pushpa singh 252893

I had booked for BSNL Landline on 17-Mar-2012 (Application No:A1296294, Work Order (OB) No:[protected] in Bangalore. After six months when I contacted, field officer informs that - new cable is to be laid to your residence and that may not be possible now and so landline connection can not be given now. After waiting for 6 more months and getting same reply, on 9-Feb-2013, I applied for cancelling the booking and refund for deposit. So far I did not get refund of deposit. I have visited BSNL office in JP Nagar several times, ran post to pillar, tried to contact accounts officer over phone several times. The staff of accounts department keeps saying that the refund will be sent in a week. So far I did not receive the refund. Now I might have spent more money than the deposit amount due to me. Please arrange to refund the deposit without further delay.(My Phone: [protected])..

Currently, my mom lives alone in the above mentioned premises. I (Nandhagopal) lives in abroad for my higher studies. We have been communicating over through BSNL internet, which is not frequently available due to unknown reasons. Recently, we have not paid our telephone bill within due date but later we paid. But, still we have not got back our connections. If officer's could not able to cover the whole area for fault finder or helper, Please bring attention to more officer to do their jobs. And, just warn the public to do not use the telephone cables for their own purposes and immediately inform to the telephone attender if any cables broken or damaged by accidentally. Through the telephone only we are speaking.. so please take care as much as you can.

MY telephone number:[protected]
Name: M. Gurumurthy (brother

Dear sir My sim got blocked and requiring its PUK... I used to talk with customer care several times but they are not responding.. Hence it is requested you to kindly provide me the PUK for mobile no.[protected] and sim no.[protected] to my mail id [protected]@gmail.com My last recharge was of rs. 139. Virendra kumar

I had registered a complaint on 9th June against BSNL for the Phone Dead because of Cable Cut which is unattended till date. I have given a written complaint and also sent lot of email to several people whom which referred which is of no use and I am getting the bill every month for which the line itself is not working. I want to know will there be any help from you to resolve this issue. Regards, Chandrashekar K [protected]

I use a broadband connection no.[protected], the same is not working since 22/08/2013, I have lodged several complaints through all their modes of resolution, I have even visited their office for the same but no one is listening to it and I find myself helpless and I have no other option but to quit BSNL as its service is very worst Regards Chhamendra Pathak [protected]

SIr,

I am having two lines the No is[protected] & 2650153 in Coimbatore Narasipuram village. The line is giving from Alandurai exchange. It is belong to Kovaipudhur circle. The line was not working last 15 days. I was reporting my compliant through your toll free No and also many time I spoke with local exchange people, JTO Thondamuthur, Assistant Engineer kovaipudhur and divisional engineer Kurchi. Till date I didn't any solution. But the pathetic bsnl officers closed my compliant without correcting the line. Whenever they closed the compliant, immediately I register again and again. But they continued to close my compliant. Is it good customer service? I never see anywhere like this type of pathetic service

So I am expecting you to get a proper solution at the earliest at least from you.

My compliant Docket No is [protected], [protected], [protected], [protected]



Thanks and Regards

Sivakumar

[protected]

BSNL Bhubaneswar has made arrangements for payment of landline bills at local post offices. My bill No.[protected] dtd.[protected] for my telephone No.[protected] was paid at the local post office (PIN 751015, receipt No.B 433) on the due date[protected]. It has not been accounted for until[protected] and my BB speed has been reduced from 4 mbps to 512 kbps today and my phone is likely to be disconnected soon. Calls made to 1500 or 165 were not picked up by any "Customer care executive" on[protected]. Even calls made to the mobile of AO Mr. Sarangi were not answered. Disgusting experience. Will the BSNL Bhubaneswar authorities please take note of this and correct the things?

Following SMS, unsolicited, is being received frequently, despite registering DND with BSNL

quote:

Now or never

Weight loss competition - Open to all. Pay Rs..1000 ( monthly basis) get Rs.6000 worth free+win Gold Coin


Unquote:

FitnessOne Sim @[protected], [protected]

Received
01:52;m today from [protected]@Weight
(not available)

I took a Broadband connection from BSNL 6 months back namely BB-950-ULD-COMBO-MONTHLY_R and have been suffering since than. The person asked me to pay Rs. 500 for the connection and when the 1st bill came, there were huge connection charges etc amounting to about Rs. 3000. After I paid them I realized that I am not only fleeced by them but also I have registered myself for the poorest services in this country.

The speed which comes is about 10 KBPS which is the fastest during the connection. Anything you want to see on the internet, you need to wait for hours. Even the 3 G connection on my Vodafone connection runs faster than the BSNL Internet connection.

I have lodged several complaints and spoken to them but to no avail. They work like our government. I would like to lodge a formal complaint and if there speed cannot be made faster, I want a refund of all money paid by me till now as I have not received the services promised by them.

My customer ID is [protected]

Thanks,
Rajiv Nandwani

hi I was recharging my bsnl mobile no. [protected] on 27 Sep 2013 for 22 INR through online portal bsnl with reference no. 053551 at POS [protected] for validity extension .the amount has been deducted from my bank account with above reference id but not yet credited into my mobile no.please investigate for it for me . it happen frequently on portal bsnl website .. Regards M Shangreichui

hi I was recharging my bsnl mobile no. [protected] today on 2/10/2013 for rs 50 INR through online with reference no. 172239 at POS [protected] .the amount has been dedusted from my bank account with above reference id but not yet credited into my mobile no.please investigate for it and is ther anyway the amount to be credited into my mobile no. it happen frequently on portal bsnl website want to know the the reason t for this error.when call to customer care they told me to wait for 24 hrs but never credited why it is?. Regards M Shangreichui

my bsnl number is [protected]
in this number i recived many unwanted phone calls and sms this is disturbing me i dont want to recived any phone calls or sms from this numbers:- [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. plz kindlly accept the my complaint and block this numbers.
thank you