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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Oct 9, 2025

Complaints 15968

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6089

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 417

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I, Bidhan Chandra Biswas, Madhyamgram, BSNL CDMA Data card No-[protected](EVDO)in the district Bidhannagar of calcutta telephone circle, observing, since last seven days, the signal of my data card (EVDO) has been very much fluctuating with loe signaling, even maxm. time the signal tower not available. For that I am unable to connecting internet and not fulfiling my required job. My internet requirement is very much suffering.This time also tried to lodge this complain in the bsnl.sparshindia.com/complaint portal but not submitting and also So many time trying to lodge & submit this complaint but not docket no.giving nor submitting by that bsnl portal.Is it one type of avoiding or not taking the complaint?

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Hi, I had applied for mobile number ([protected]) portability from BSNL to IDEA on 9th of August. And for the same I have shared my docs with representative of Idea Cellular Ltd. But, later, I came to know from representative of Idea cellular that my portability request has been rejected by BSNL with reason as "Porting code does not match the DNO allocated". The UPC ID used was "BZ125552". Later, representative of Idea Cellular told me to apply with new UPC ID and hence I have re-submitted my request with UPC ID code ""BZ426514" generated on 24th August. But, this time too BSNL rejected my request with reason as "Porting code does not match the DNO allocated. I have also raised grievance No. DOTEL/E/2013/22142 on "www.pgportal.gov.in" but this also they have rejected my application with same rejection reason. Request you to kindly look into this matter. Regards Vijaykumar Jadhav

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolkata, West Bengal

It is to notify you that BSNL customer service just kept my call hanging for over minutes! A total 31 minutes call duration and most of the time waiting! And also threatened or wanted to verify if there was no problem if they increase my call rate, because is was not able to understand their call rate. They are charging more as per my calculations.! Please take this thing seriously I know that they will not disclose their identity anyhow. But they harassed me by saying do the math till I keep your call on hold! And when I asked for their identity, their was no response! WHAT is going on??? At the end female that "customer thekey valid response na powar jonney call disconnect kortey bhaddho hocci!)5-6times!! I have already posted an issue.! They did not evey bother to look that as well..!!

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I have applied for a new land line broad band connection BSNL Sivaganga Tamilnadu Circle. The application form has not been accepted yet because of non availability of cable connection. I am having Petrol Pump in the heart of the city and is a e commerce petrol pump controlled by automation. All the data generated has to be transferred to our head quarters.Since there is no other Service provider I am dependent on BSNL who have refused till date to provide me Broadband connection. My application is pending for more than a year

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Address: Kolkata, West Bengal

It is to notify you that BSNL customer service just kept my call hanging for over minutes! A total 31 minutes call duration and most of the time waiting! And also threatened or wanted to verify if there was no problem if they increase my call rate, because is was not able to understand their call rate. They are charging more as per my calculations.! Please take this thing seriously I know that they will not disclose their identity anyhow. But they harassed me by saying do the math till I keep your call on hold! And when I asked for their identity, their was no response! WHAT is going on??? At the end female that "customer thekey valid response na powar jonney call disconnect kortey bhaddho hocci!)5-6times!! I have already posted an issue.! They did not evey bother to look that as well..!!

BSNL customer support has been notified about the posted complaint.

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K

kaushik

from Kolkata, West Bengal

Sep 27, 2013

As usual!

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Dear Sir, I am one of the user of BSNL landline since past 7 years.In the month of september I had made a payment of bill through the HDFC netbanking only once but the payment was made twice.The bill number for which double payment was made is[protected].So i request you to check the payment transaction in your portal and refund the amount to my account as early as possible.

Aug 14, 2020

Complaint marked as Resolved

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JOSHI SANDESH D OMSHANTINIKETAN BLDG, DEVISHA ROAD PALGHAR [W] i HAVE RECEIVED BILL FOR AUGUST RS.1406/- WHICH WAS HUGE AMOUNT.NORMALLY I HAVE RECEIVED RS 500 TO 600 RS OF BILL EVERY MONTH, SO ON 16.09.2013 I HAVE APPLIED FOR CALL LIST AT PALGHAR, BUT THEY NOT SEND THIS FILE AT BOISAR SAYINGH THAT THEY HAVE NO MAN TO SEND AT BOISAR.ON 24.09 MR.PRAJAPATI TOLD ME THAT YOU WILL GET LIST AT PALGHAR ONLY. HE ASSIGN THIS JOB TO MR.RAUT.BUT AFTER SEVERAL TIME I SEND MAN BUT NOW THEY SAY TAHT YOU BRING PEN DRIVE.PRIORLY THEY WAS TALK TO GIVE ME PRINT OUT BUT WHILE I SEND MAN TO COLLECT THEY NOT ATTENDING THE MAN & GIVE VAGUE REASONS KINDLY HELP ME BECAUSE I HAVE TO PAY THE BILL BEFORE 30TH SEPT.SO THAT I WOULD NOT PAY LATE FEE.

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Respected sir
My phone[protected] ISLAMPUR) my phone oftenly become dead, I have complaint so many time to local officer and even in head office but nobody responding me. My telephone is working only 5-6 days in a month. If you are not able to provide the service you may disconnect immediatly. what should i do.I m really fed up of this BSNL. Phone becomes dead every month Sir please help me i will be very thank ful to you,

RAVI SHARMA S/O SH.DAMODAR SHARMA
VILLAGE- MAKHAR
POST- ISLA,PUR
DISTT-JHUNJHUNU
(Jhunjhunu,Rajasthan)

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Address: Kolkata, West Bengal

I have been using BSNL for 9 years....Recently 6 months from now I am having terrible problem with network. I have this number when people used to wait for a SIM card for over 6 months and now the company is reluctant to see into this...I tell you, the problem starting from call getting disconnect every now and then, call clarity is poor!, INTERNET OMG. Recently they have increased the tariff of INTERNET data plans, but it is fine with me, BUT PROVIDE THE NECESSARY SERVICES!!! THERE IS A PROBLEM!! The people at the customer center are used to get calls like this problem. and are mentally prepared what to say next! that is call after sometime.! Everytime I call them the only reply I expect is that there is Server upgradation going on!! Please call after sometime!! This is enough of this..!! Please HELP!! What brutal ways can I use please suggest me!! Salt Lake Sector-1< kolkata

BSNL customer support has been notified about the posted complaint.

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K

kaushik

from Kolkata, West Bengal

Sep 26, 2013

Any update??

K

kaushik

from Kolkata, West Bengal

Sep 27, 2013

As usual!

A

Abutamboli

May 4, 2015

Hi,
I am facing Network issue from past 6 months in my office area.
I raised this issue to callcenter. They told me that it will get resoolved within some time.
Shall I go for portablity option?

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Online Sales txn for My BSNL mobile [protected] at portal.bsnl.in Ref No. [protected] dt 05.08.2013 for Rs. 302 was done. My Bank account debited on same day but on 06.08.2013 i received SM that recharge could be not be done, CONTACT customer care. I have send SMS on 51503 various tiems. but they have neither refunded nor recharged my mobile.

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TO,
CONCERNED OFFR,
BSNL GWALIOR.
INTERNET NOT WORKING PROPERLY
sir,
1. Quite often aforesaid services are disturbed and for last 15 days it has became a regular affair.
2. I request your personnel indulgence to rectify my services.
3. my add :-
YOGESH UPADHYAY
20-21, M.L.B COLONY
PADAV LASHKAR
GWALIOR.
TELE NO :-[protected]
4. FOR NECESSARY ACTION PLEASE
FROM
Yogesh Upadhyay

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Respected sir,I want your kind attention for this harrusment.from the bigining my ph no-[protected]
1.BSNL network in my area(vill-Ramkrishnapally kowgachi,p.o-Shyamnagar, Mobile Tower-noapara)is very bad. 2.On the day of 14,15 September 2013 BSNL cut a vast amount of rs/- for that my balance which was approx 96/- came to 16/-.
3.on the day of 16th Sep 2013 I lost my ph.due to an accident.on 17 th Sep I told to customer care to block my sim ,they told me within 72 hr they will block my sim.bt they did't do that.after that they only blok outgoing cl of my sim.
4.on day day of 23rd Sep 2013 I issued a duplicate sim from Barrackpur BSNL officea,but in here I m facing same problem.all outgoing cl are barred.I alread gave complain to customer care.complain no 119524.
5.Because thise much days has gone from 16-23 Sep I am loosing 144/- promo validity and talk time value.on the of 16 th Sep 2013.I hv done this recharge.this recharge validity-18th Sep 2013.

Aug 14, 2020

Complaint marked as Resolved

BSNL customer support has been notified about the posted complaint.

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S

suchandra

from Kolkata, West Bengal

Sep 24, 2013

Respected sir, I want your kind attention for this harrusment.from the bigining my ph no-[protected]
1.BSNL network in my area(vill-Ramkrishnapally kowgachi, p.o-Shyamnagar, Mobile Tower-noapara)is very bad. 2.On the day of 14, 15 September 2013 BSNL cut a vast amount of rs/- for that my balance which was approx 96/- came to 16/-.
3.on the day of 16th Sep 2013 I lost my ph.due to an accident.on 17 th Sep I told to customer care to block my sim, they told me within 72 hr they will block my sim.bt they did't do that.after that they only blok outgoing cl of my sim.
4.on day day of 23rd Sep 2013 I issued a duplicate sim from Barrackpur BSNL officea, but in here I m facing same problem.all outgoing cl are barred.I alread gave complain to customer care.complain no 119524.
5.Because thise much days has gone from 16-23 Sep I am loosing 144/- promo validity and talk time value.on the of 16 th Sep 2013.I hv done this recharge.this recharge validity-18th Sep 2013.

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Address: Aurangabad, Maharashtra

Dear Public Servant, I do not know whether you can do anything about it, but the govt PSUs cheat people and BSNL is one of them. The blood sucking company's 3G never works. Despite of trying MNPs to other comps, i can not go, it seems a long queue also.Its not a complaint. The company has reported huge loss.I do not know even, if it has money for maintenance of 3G related instruments. It is eating up public money rather. Why the govt not selling out? 90% employees dont work. Simply, come to office and eat beetle and spit around the corner. Anyway, its about 3G service. Please do something about the service. As a consumer, I feel my money being wasted all day along when I do a recharge of BSNL.

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Address: Krishna, Andhra Pradesh

I recharged for 700 Rupees through online but I didnt receive the balance.
Payment Id [protected]
Payment Amount 200.00
Payment Date (Format is dd/MM/yyyy) 18/08/2013
Mobile Number 91 [protected]
Reference Number [protected]CB
Recharge Status Transaction Successful
Payment Id Name Payment Date
(Format is dd/MM/yyyy) Amount Paid
[protected]
AXIS MOBILE RECHARGE 18/08/2013 200.00
[protected]
AXIS MOBILE RECHARGE 18/08/2013 500.00

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I am from baramati I have BSNL sim in Cug Plan 109 but since last week i getting problem to SIM not to plan at 14/09/2013 my mobile hanged because of it when i insert my bsnl SIM in any mobile then that mobile gets hanged, then i go to bsnl office and told the problem. they ask me for SIM change i agreed and changed old SIM to new sim for RS 100 but after 6 days same problem is appearing on Sunday i am from baramati Dist pune tal baramati 413102

Aug 14, 2020

Complaint marked as Resolved

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Hello, I'm a Bsnl broadband user. Customer name: K.N.Indira , Ph no:[protected],Chennai. I paid last month bill through online payment. The amount got debited from IOB bank account(net banking) but in Bsnl portal it displays awaiting confirmation from bank and e-receipt is not generated. I even got entry in passbook of the IOB account for this transaction. Further the payment transaction details as displayed in Bsnl portal are: Circle...

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Dear Sir/Mam I bought PENTA T-PAD-IS701C TABLET six month ago[protected].but it suddenly stopped working.so I was go to RECON COMPLETE IT SOLUTION,HARDWAR for repairing in month of JUNE.They not give me my tablet, they said when it came from DELHI (PANTEL OFFICE) its TOUCH PANEL was CRACK. Sir maine many times service center and pantel head office baat ki, lekin wo har bar next week me aane ko kehkar bahana banate hai. Sir 3 month ho gaye hai abhi tak mera tablet mujhe nhi mila. so plese plese help me............. NAME: ROHIT KUMAR TABLET:BSNL PENTA IS701C PRODUCT NO.[protected] REGISTER NO. at pantel.in is:PENTOFF0023825 INVOICE NO.:DT[protected] INVOICE DATE:11-03-13 JOBSHEET NO.:63700 JOB DATE:22-06-13 MOB NO.:[protected] EMAIL ID:[protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

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Address: Jaipur, Rajasthan

I am using BSNL Broadband on my land line connection[protected]. From few months I got my monthly bill from bsnl, It shows more consumption of Broadband uses. When I download the surmised detail of monthly BB uses (june/jul/aug 13) from BSNL self care sight, I got that there is a lot of difference between selfcare sight uses and uses shown on my monthly bsnl bill. When I contact concern CSC on that problem they told that they can't do anything in this matter. So Pl help me in this matter

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I am a BSNL BROADBAND user, since past 3 months I am having a lots and lots of trouble with BSNL broadband.. Earlier i had connectivity problem i.e, Internet connectivity was lost every 2-3 min else it would not work at all. That problem was solved when I myself changed the broken wiring (which was BSNL departments job).. Coz they were refusing to replace with the same copper wire.. Now I am having trouble with internet speed problem, they say its 3 MBPS plan.. but not even a single is being opened with ease.. when i tested internet speed at www.speedtest.net the result was a astonishing "560 KBPS".. .. Badly frustated calling 1500 and complaining .. they call.. ask whether phone is working and then mark my complaint has been resolved. Please do help.. Phone number[protected] Mobile [protected]

Aug 14, 2020

Complaint marked as Resolved

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Took connection 3 days ago.I am not able to connect to internet now.The LED lights on the Wimax module are blinking continuously ,thus suggesting connection ERROR.I tried rebooting the system but of no use.Help me! My details: Name: Jugapratim Gohain DRB[protected] Dibrugarh Telecom District,Assam Phone no: [protected] Atttachment: 1)Wimax status report 2) Device status

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