Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir,
I am unable to access internet because of failure of wimax connection everyday between 7a.m to 9 a.m and 5.30p.m to 9p.m for the last four month. when i brought this to the notice of the Bsnl officials,Daramgarh,Dist.Kalahandi(Odisha),they told that this happens because they donot have any power supply system electric power cuts.

Dear Sir, Madam
Myself Avinash Patil , Account holder of icici bank.I use their on line prepaid mobile recharege facility through you.My BSNL mobile No.is [protected] the process of online payment was successfully completed, i have done recharge my mobile with Rs.126 /- for GPRS but i never get any massage or talktime from BSNL or icici bank.Bank deduct amount from my account and as third party transfer it on your account.
So plz find out regarding problem Below find below mentioned details for your reference.

Cell No - [protected]
Payment ID[protected]
Amount - INR 126.00
Date of Payment - 31/08/2013
Debit Account - [protected]
Payment Status - Success
Pay Remarks - 1018

Please revert me on [protected]
Regards,
Avinash Patil
[protected]

dear sir i have a bsnl broadband connection on 15 july and only 20 day it is running properly and service is out of order within 25 days but my bill is already coming on . my bill is 2136 rupees only 18/07/2013 to 31/07/2013 period . and in this period my work is not done and very loss it . very important work is not done and i have loss 3000 rupees . so please give me my loss money

Since the last four months, I had been recharging my BSNL Prepaid mobile with 3G data voucher of Rs.120 which would give 250MB day & 1250MB night data usage allowance with a 30-day validity at every time of recharge. However, I could NEVER avail internet services due to the company's technical defects, throughout these FOUR MONTHS. I HAD COMPAINED AT BSNL CUSTOMER CARE ATLEAST 50 TIMES IN THESE 4 MONTHS about inaccessibility of data services ,and every time I was assured that the complaints would be resolved at the earliest. I had also submitted online complaints numerous times at their website's consumer complaints section. But ALL WAS USELESS. I had called up ALL of the customer grievance redressal officers of BSNL's Calcutta Telephones division after gathering their numbers from Calcutta Telephones' website. TO MY HORROR, MOST OF THE NUMBERS WERE EITHER INCORRECT OR UNRESPONSIVE OR DYSFUNCTIONAL. A few of the officers who took the trouble of picking up the phones, asked me to call at numbers which each of them mentioned to me and which were all different numbers. I followed their advices, but was again asked to call at some other numbers belonging to other departments & portfolios such as technical division, maintainence division, mobile broadband division, junior and senior network engineers and assistant engineers. I followed all their instructions and called at atleast 40 different numbers which they had mentioned but none of them even took my complaint, they all asked me to call elsewhere, at other numbers which each of them gave me & were all different!! BELIEVING IN THE CUSTOMER CARE'S REPETITIVE PROMISES THAT THE DEFECT WILL BE RECTIFIED SOON, I KEPT ON RECHARGING BEFORE THE EXPIRY DATE EVERYTIME AND THUS, THE DATA BALANCE GOT ADDED UP EVERY MONTH. IN AUGUST WHEN MY ACCOUNT HAD A DATA BALANCE OF 1000 MB of day usage & 5000 MB of night usage, BSNL suddenly withdrew all existing data recharges. This month, I had no option to recharge with any night data voucher, as the new vouchers have no such night data allowance provision. Thus, my 5000 MB night data balance expired inspite of recharging before expiry. Thus my four months of recharging with data vouchers went in vain, just because I couldn't use internet ever within the validity period of data vouchers, due to the ONLY REASON THAT BSNL COULD NEVER PROVIDE DATA SERVICES BUT CONSISTENTLY ASSURED THAT THE SERVICES WOULD BE AVAILABLE TO ME AT THE EARLIEST.

Sir, I never subscribed Games on demand and movie on demand by M/s Hunganma and no body never use these programmes Even I don't know what is this and how to use this but every month I have to pay Rs. 49+99 = 148 Rs. included in BSNL bill. My phone number is[protected] Please stop this forcibly loaded charges immediately. Regards. O.P. Verma

sir-i am living in mithila path priydarshini marg shyam nagar sodala jaipur-rajasthan.whenever i talk on my BSNL MIBILE NO. [protected] either the call is disconnected in between the talk due to poor signals or right from the beginning the signals are poor enough to disable talk. though there are shyam nagar tower,vivek vihar tower or gurjar ki thadi tower neraby but non helps mature talk. kindly check tower capacity and further strenthen it else we will have to switch over to other company like airtel which give clearer signals. prof. vasudhakar goswami F-208 SHYAM NAGAR SODALA JAIPUR M-[protected] L.L 2293311

Sir, My name is T B Ismail, customer id [protected], land line no 2702898 is not working for the last 6 months. May times I went to BSNL office and given complain regarding the lad line fault. 3 months back they came and repaired the cable and it worked for very few days. Re complained about the issue many times but still now no action has been taken to correct the fault and they have issued bill for the faulty line. Please take favorable action to get this issue resolved at the earliest. Thanking you and looking forward for your favorable action. T B Ismail

I have been noticing that BSNL has stared cheating with the customers. It used to deduct money all of a sudden in the name of VAS and tunes and other services without intimating to me or even I desired to activate that. It is very much frustrating that I need to always be aware to see when balance is deducted. I have lodged complaints several times but in vain. No balance/money is refunded though they have done the blunder. Whenever I called up the customer care and registered the complains and asked about the resolution then they have only one answer we don't know; we will forward it to complain dept and they will revert to you within 30 days but unfortunately I did not get any call even within 365 days. So please look into that and ensure that such company does not survive if this thing continues.

Sir, My name Polachan Gopurathingal with BSNL landline connection; Phone no.[protected] not working since 6 months complained many times still no help.Iam living in abroad and my elderly parents back home .I cant make any calls.Please do the needful,waiting for your reply

I am using bsnl prepaid number [protected].I am using TN neo roaming free plan.for the past one week my outgoing call is blocked.even I am having enough balance and validity.Even for booking complaint also my outgoing call is not going.please resolve this issue as soon as possible. With Regards Sathish kumar [protected]

Dear Sir, I am Gobinath and i have surrendered my landline connection[protected] on may 24-2013 but still i did not get the security deposit back.I have already raised public grievances for this issue.(DOTEL/E/2013/05042 and DOTEL/E/2013/22100) Please help me in getting the money back

Dear Sir,

I have recharged INR 38 for sim validation on 28th Aug. 2013.

Also I have recharged INR 561 for 3G internet and INR 20 top up for main balance for my BSNL Odisha circle mobile no. [protected] on 27th Aug. 2013. I have recharged through my Standard Chartered Bank A/C and all recharge made successfully.

So my complain is till today my mobile is showing nil balance and validation expiry date 27 July 2013.

It is my kind request to you, Please renew my sim validation date. Also make the 3G internet balance and main balance in my number [protected]. Please help as soon as possible for which I shall be grateful to you.

Please give the reply soon in my mail ID given below.
[protected]@gmail.com
Mobil no. +91 [protected].
+91 [protected].

Have a nice day.

Regards,
Rashmi Ranjan Mohanty.
Bhubaneswar, Odisha.
29th Aug. 2013.

respected sir my bsnl 3G data card no is[protected] when i am connecting it,its gives me error "Can not get Connected" so what i have to do next also customer care is not pick up the call its always coming line is busy any other no for customer care ??? My contact no is [protected] from Janki Shah

I am Abin jose, Ph: +91 [protected]. I recharged for Rs.177 3G-Combo recharge twice. Recharge was successfull, amount been deducted from my account. But then i got a message saying recharge not successfull, contact customercare. and i tried BSNL 1503 customer care number, tried for morethan 2 hours, didnt get connect. Please either recharge my number, or return my money. ref no: Recharge 1: [protected] Recharge 2: [protected]

I had complained regarding my land line NO 23191822 on[protected] with docket no [protected] complaint closed without any action on[protected]. Again booked a complaint on[protected] with docket no [protected] despite many phone calls the same answer that it is in process,i too has visited and met the DE two times but the problem was not rectified or even attended by the lineman concerned.

I have BSNL Broadband connection at home and not working for past 3 month, though BSNL is charging me without providing any service. I request BSNL to refund all of my 3 month bill, every day I am calling them but no resolution. Also treat this RTI for escalation channel, looks like in bsnl no portal works no person work only corruption works. I worte to there nodal officer but no responce from him/her.

Dear Sir/Madam, BSNL has been charging for Hungama Music on demand & movies on demand. We did not subscribe for this service and we never knew this. Recently I checked my bill and saw that they are charging money as monthly charges. Kindly request you to cancel this service and refund of my money from BSNL. My email id : [protected]@gmail.com

I have made a payment of Rs. 200/- for recharge of my mobile through ICICI bank as per detailed below. the mobile is not yet recharged. Biller Details PREPAID MOBILE RECHARGE EURONET WORLDWIDE INDIA PVT LTD WEST QUADRANT, II FLOOR, ILFS FINANCIAL CTRE, BKC, BANDRA - 400051 Customer Details [protected] Payment Details Payment Id [protected] Amount (Rs) INR 200.00 Date of Payment 23/08/2013 Debit Account [protected] Payment Status Success Payment Remarks 1024

Dear BSNL, I have recharged my BSNL mobile by Rs.98 on 23 August 2013. As per your new scheme it has now become the unified plan which gives customer no capping over speed. But I am facing the capping issue. I am getting just 20KBps speed when i switched my network to 3G UMTS mode. There is no problem of 3G tower on my area as my friend is getting 5 MBps speed in my area on his BSNL Sim and same device. Please check this problem on my mobile number. Thanks a lot.

Sir, I wish to raise a complaint against BSNL UPW who have till date failed to provide the services to me as desired and in breach of that they have gone ahead and billing me on monthly basis for something which hasn't been provided to me till now. I will give a brief about my case: 1. I had applied for seeking Broadband services from BSNL in the month of Jan ' 13. They took 1 month on whatever account to first install the physical equipment at my premises. 2. Once installed, they couldn't ensure the services worked for a single day. I chased up with all concerned for my area i.e. Crossings Republik and no one knew why the services aren't working. 3. Then after regular follow-ups when nothing worked I requested for disconnection of services and refund of all the deposit paid in the month of Apr'13. 4. To surprise nothing happened and no one came to either disconnect the services or to resolve the problem which I was facing. 5. Finally, today I got a bill from BSNL seeking charges for services undelivered. And also showing past outstanding - for which no bills were ever received. I would request you to intervene on this matter so that solution can be derived immediately. Regards, Kshitij Mathur