Bharat Sanchar Nigam [BSNL] Complaints & Reviews

our telephone no.[protected] in name of dinesh balku bhoir , 202,jalaram jyot chs.ltd. katrap road,badlapur(east), pin-421503 has been dead from 06th june,2013. we have complained on telephone and personally visit to telephone exchange of badlapur midc road for complaint but till date our telephone is dead. now i am requesting you that you are not able to solve our problem please close our telephone and give our security depostit back.

Hi I took a connection from Vodafone [protected] which had using for more than a year and a month back I ported to BSNL while porting to BSNL I had cleared up all the dues inspite of that the services were disconnected and been forced to make calls to different people and different departments and was told the services were disconnected as per the instruction received from Vodafone because of outstanding amount But I had cleared up the bills and borth the service providers are informing to approach the other one. Can u please let know if I need to go to consumer court to get this settled

HI my name is sanil,i am a bsnl customer who is facing this horrible situation since many months because of this irresponsible people working in bsnl office my bsnl number[protected] which falls under whitefield kadugodi area every time i book a compaint and none of the time my problem is solved its not oly me every individual facing this problem and still nobody turns up need a serious attention against tis pls help me on it!!really going through hard time with these people and im also suppose to pay 900 everymonth for which im not even able to use the facility.thank you

Dear sir/ ma'am Is there is any law or rules & regulation for telecom service providers. These telecom service providers offers worst services in any service industry. Daily common man suffers because of these service provider. There are many issues & problems which I personally faced with telecom operators. I m sharing you the recent one I m having a aircel number [protected] of rajasthan I submit document and form to bsnl udaipur to port this pre paid sim from aircel to bsnl on 13th August 2013 & than they told me that it wil port with 7days I waited till 7 days than it wasn't port than I contact bsnl and from that day to till date 3rd of September 2013 I m just contacting both aircel & bsnl that when my number will port & till date no results. I just want to knw in this telecom industry why Alwys customer have to suffer this is the only industry in which customer has to suffer loss and bear loss. I knw after sending this email my number will start within 2days but what for the 22 days I m facing problem because of this and in the country 1.25bilion for every one it's not possible To write a email to you and raise these kind of issue. Please take effective measures to bound these companies to provide quality services.

Dear sir, I paid Rs 100/- towards mobile recharge (mob no [protected]) on 31st August 2013 thr CCAvenues India Private and the same has been debited wide ref--CCA13HMYA 4831GL 5515237 to [protected] from my SBI account. However, this mobile has not been recharged till today. Kindly look into the matter and either recharge or refund the amount into my account and oblige. Thanks & regards Prakash Bhatt

Hi I was unaware that my validity got expired on[protected] So I got an STV Recharge worth 59.00 done on my account on http://portal.bsnl.in/portal/aspxfiles/default.aspx on[protected] This, supposedly is BSNL's official site for recharges. Now, if my account got expired, without even checking the validity of the number, the portal collected 59 from me, and then says, the account is debarred. I called the customer care only to know that, because my account was debarred, the recharges done after that would all be invalid. The amount will not be refunded. How ???? How can they do this ? They wanted me to recharge with only 34 INR to extend my validity. That's fine. But where are you hiding those 59 Rupees ? Its unfortunate that Telecom operators, sometimes do not know how hard it is to earn money. This is not expected from BSNL, atleast

sir,
I am unable to access internet because of failure of wimax connection everyday between 7a.m to 9 a.m and 5.30p.m to 9p.m for the last four month. when i brought this to the notice of the Bsnl officials,Daramgarh,Dist.Kalahandi(Odisha),they told that this happens because they donot have any power supply system electric power cuts.

Dear Sir, Madam
Myself Avinash Patil , Account holder of icici bank.I use their on line prepaid mobile recharege facility through you.My BSNL mobile No.is [protected] the process of online payment was successfully completed, i have done recharge my mobile with Rs.126 /- for GPRS but i never get any massage or talktime from BSNL or icici bank.Bank deduct amount from my account and as third party transfer it on your account.
So plz find out regarding problem Below find below mentioned details for your reference.

Cell No - [protected]
Payment ID[protected]
Amount - INR 126.00
Date of Payment - 31/08/2013
Debit Account - [protected]
Payment Status - Success
Pay Remarks - 1018

Please revert me on [protected]
Regards,
Avinash Patil
[protected]

dear sir i have a bsnl broadband connection on 15 july and only 20 day it is running properly and service is out of order within 25 days but my bill is already coming on . my bill is 2136 rupees only 18/07/2013 to 31/07/2013 period . and in this period my work is not done and very loss it . very important work is not done and i have loss 3000 rupees . so please give me my loss money

Since the last four months, I had been recharging my BSNL Prepaid mobile with 3G data voucher of Rs.120 which would give 250MB day & 1250MB night data usage allowance with a 30-day validity at every time of recharge. However, I could NEVER avail internet services due to the company's technical defects, throughout these FOUR MONTHS. I HAD COMPAINED AT BSNL CUSTOMER CARE ATLEAST 50 TIMES IN THESE 4 MONTHS about inaccessibility of data services ,and every time I was assured that the complaints would be resolved at the earliest. I had also submitted online complaints numerous times at their website's consumer complaints section. But ALL WAS USELESS. I had called up ALL of the customer grievance redressal officers of BSNL's Calcutta Telephones division after gathering their numbers from Calcutta Telephones' website. TO MY HORROR, MOST OF THE NUMBERS WERE EITHER INCORRECT OR UNRESPONSIVE OR DYSFUNCTIONAL. A few of the officers who took the trouble of picking up the phones, asked me to call at numbers which each of them mentioned to me and which were all different numbers. I followed their advices, but was again asked to call at some other numbers belonging to other departments & portfolios such as technical division, maintainence division, mobile broadband division, junior and senior network engineers and assistant engineers. I followed all their instructions and called at atleast 40 different numbers which they had mentioned but none of them even took my complaint, they all asked me to call elsewhere, at other numbers which each of them gave me & were all different!! BELIEVING IN THE CUSTOMER CARE'S REPETITIVE PROMISES THAT THE DEFECT WILL BE RECTIFIED SOON, I KEPT ON RECHARGING BEFORE THE EXPIRY DATE EVERYTIME AND THUS, THE DATA BALANCE GOT ADDED UP EVERY MONTH. IN AUGUST WHEN MY ACCOUNT HAD A DATA BALANCE OF 1000 MB of day usage & 5000 MB of night usage, BSNL suddenly withdrew all existing data recharges. This month, I had no option to recharge with any night data voucher, as the new vouchers have no such night data allowance provision. Thus, my 5000 MB night data balance expired inspite of recharging before expiry. Thus my four months of recharging with data vouchers went in vain, just because I couldn't use internet ever within the validity period of data vouchers, due to the ONLY REASON THAT BSNL COULD NEVER PROVIDE DATA SERVICES BUT CONSISTENTLY ASSURED THAT THE SERVICES WOULD BE AVAILABLE TO ME AT THE EARLIEST.

Sir, I never subscribed Games on demand and movie on demand by M/s Hunganma and no body never use these programmes Even I don't know what is this and how to use this but every month I have to pay Rs. 49+99 = 148 Rs. included in BSNL bill. My phone number is[protected] Please stop this forcibly loaded charges immediately. Regards. O.P. Verma

sir-i am living in mithila path priydarshini marg shyam nagar sodala jaipur-rajasthan.whenever i talk on my BSNL MIBILE NO. [protected] either the call is disconnected in between the talk due to poor signals or right from the beginning the signals are poor enough to disable talk. though there are shyam nagar tower,vivek vihar tower or gurjar ki thadi tower neraby but non helps mature talk. kindly check tower capacity and further strenthen it else we will have to switch over to other company like airtel which give clearer signals. prof. vasudhakar goswami F-208 SHYAM NAGAR SODALA JAIPUR M-[protected] L.L 2293311

Sir, My name is T B Ismail, customer id [protected], land line no 2702898 is not working for the last 6 months. May times I went to BSNL office and given complain regarding the lad line fault. 3 months back they came and repaired the cable and it worked for very few days. Re complained about the issue many times but still now no action has been taken to correct the fault and they have issued bill for the faulty line. Please take favorable action to get this issue resolved at the earliest. Thanking you and looking forward for your favorable action. T B Ismail

I have been noticing that BSNL has stared cheating with the customers. It used to deduct money all of a sudden in the name of VAS and tunes and other services without intimating to me or even I desired to activate that. It is very much frustrating that I need to always be aware to see when balance is deducted. I have lodged complaints several times but in vain. No balance/money is refunded though they have done the blunder. Whenever I called up the customer care and registered the complains and asked about the resolution then they have only one answer we don't know; we will forward it to complain dept and they will revert to you within 30 days but unfortunately I did not get any call even within 365 days. So please look into that and ensure that such company does not survive if this thing continues.

Sir, My name Polachan Gopurathingal with BSNL landline connection; Phone no.[protected] not working since 6 months complained many times still no help.Iam living in abroad and my elderly parents back home .I cant make any calls.Please do the needful,waiting for your reply

I am using bsnl prepaid number [protected].I am using TN neo roaming free plan.for the past one week my outgoing call is blocked.even I am having enough balance and validity.Even for booking complaint also my outgoing call is not going.please resolve this issue as soon as possible. With Regards Sathish kumar [protected]

Dear Sir, I am Gobinath and i have surrendered my landline connection[protected] on may 24-2013 but still i did not get the security deposit back.I have already raised public grievances for this issue.(DOTEL/E/2013/05042 and DOTEL/E/2013/22100) Please help me in getting the money back

Dear Sir,

I have recharged INR 38 for sim validation on 28th Aug. 2013.

Also I have recharged INR 561 for 3G internet and INR 20 top up for main balance for my BSNL Odisha circle mobile no. [protected] on 27th Aug. 2013. I have recharged through my Standard Chartered Bank A/C and all recharge made successfully.

So my complain is till today my mobile is showing nil balance and validation expiry date 27 July 2013.

It is my kind request to you, Please renew my sim validation date. Also make the 3G internet balance and main balance in my number [protected]. Please help as soon as possible for which I shall be grateful to you.

Please give the reply soon in my mail ID given below.
[protected]@gmail.com
Mobil no. +91 [protected].
+91 [protected].

Have a nice day.

Regards,
Rashmi Ranjan Mohanty.
Bhubaneswar, Odisha.
29th Aug. 2013.

respected sir my bsnl 3G data card no is[protected] when i am connecting it,its gives me error "Can not get Connected" so what i have to do next also customer care is not pick up the call its always coming line is busy any other no for customer care ??? My contact no is [protected] from Janki Shah

I am Abin jose, Ph: +91 [protected]. I recharged for Rs.177 3G-Combo recharge twice. Recharge was successfull, amount been deducted from my account. But then i got a message saying recharge not successfull, contact customercare. and i tried BSNL 1503 customer care number, tried for morethan 2 hours, didnt get connect. Please either recharge my number, or return my money. ref no: Recharge 1: [protected] Recharge 2: [protected]